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    RTC Centennial Plaza

    2.8 (5 reviews)

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    9 years ago

    Helpful 3
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    Love this 2
    Oh no 0

    6 years ago

    Pretty much tired of rude bus drivers and angry mean security when im waiting for the bus . or bath room break . use uber or lyft

    Helpful 0
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    10 years ago

    Helpful 2
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    Love this 1
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    8 years ago

    Helpful 2
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    Love this 1
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    23
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    10 years ago

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    RTC FlexRide - Could've been better.

    RTC FlexRide

    1.2(5 reviews)
    2.4 mi

    I use RTC FlexRide, an on-demand curb-to-curb public bus service that operates only in designated…read moreService Areas. Which are select areas of Sparks/Spanish Springs, Somersett/Verdi, and in select areas of North Valleys, NV. The time to wait for the RTC FlexRide has varied for me from 10 minutes to three-and-one-half hours to occasionally didn't show up all with NO notice (which is obnoxious). Then there was the horrible and terrifying time RTC FlexRide dropped me off 10 blocks from the address I had scheduled to be dropped off at (which was very obnoxious putting me in a fair bit of panic). Check the RTC FlexRide website for the location of each Service Area and the hours of operation in each Service Area. A Senior all-day pass is $1.50. All passes for RTC FlexRide have to be purchased at only either of the two bus stations: Plaza in Reno, NV or Centennial in Sparks, NV. The RTC FlexRide bus has a lift which due to my disabilities I often am forced to use. RTC FlexRide management doesn't care that I often need to use a lift because their RTC FlexRide mini-van they send out to me has NO lift (which also is obnoxious). The FlexRide app ONLY works on a smart phone! That is preposterous and pitiful because I know a lot of my fellow FlexRide passengers, especially seniors and disabled, that only have flip phones due to limited income. The trip schedulers are adequate. Be aware though that the schedulers often get over-whelmed and occasionally put down the wrong address I'm being picked up at or dropped off at so make sure you're outside looking for the RTC FlexRide vehicle because they don't look hard or long for you. Also be aware that the RTC FlexRide vehicle may be a Big Star mini-van or even a taxi, neither of which have a lift. RTC FlexRide management doesn't care that I often need to use a lift because their Big Star mini-van or taxi they send out to me has NO lift (which also is obnoxious). The RTC FlexRide drivers are adequate. RTC FlexRide Customer Service, which is a RTC FlexRide manager, is not so adequate. I suggest you report issues to https://www.rtcwashoe.com/about/contact/contact-form/ so there is a paper trail. Although RTC Washoe and RTC FlexRide management are reluctant to leave a paper trail and will pressure you into phone calls -- I don't recommend phone calls as a phone conversation is no paper trail. Beware a business that doesn't want to put in writing what they're telling you. RTC Washoe has contracted with MTM Transit https://www.mtmtransit.com/ to operate RTC FlexRide, and RTC Access which is only for disabled people. Currently, RTC Washoe pays its contractor MTM, a rate of $68.87 per service hour. There is a huge disconnect between what MTM and smug RTC Washoe executives, managers and employees publicly boast and what the reality is for me the passenger, their customer. The RTC Washoe liaison with RTC FlexRide is snooty Susana "Suzi" Trinidad who is ONLY RTC Washoe supportive and NOT RTC FlexRide customer supportive, doesn't like to interact direct with RTC FlexRide customers and when she is forced to, is not professional. According to the website Transparent Nevada at https://transparentnevada.com/salaries/2018/regional-transportation-commission-washoe-county/ , in 2018: Susana Trinidad, a RTC Washoe ParaTransit Analyst got $107,299.45 in total pay and benefits. It 2019, the last year RTC Washoe reported, it went to $117,267.46. That is THREE times what a 100% military Service-connected disabled Veterans unable to be employed due to their military Service disabilities receives. Why hasn't RTC Washoe reported total pay and benefits for all RTC Washoe employees for 2020 and 2021 as required? All RTC Washoe Commissioners, executives, managers, and employees at RTC Washoe should be required to ride RTC Ride, RTC FlexRide and RTC Access (the public bus exclusively for disabled people) once a month. All RTC Washoe Commissioners, executives and managers at RTC Washoe should be required to drive for RTC Washoe, RTC FlexRide and RTC Access once a month. Instead, these prima-donna RTC Washoe Commissioners, executives and managers at RTC Washoe work in ivory towers. Instead, these self-important RTC Washoe Commissioners, executives and managers at RTC Washoe are completely insulated away from those they are paid with public tax dollars to serve and assist. I rate the RTC FlexRide drivers a HIGH 5. I rate the RTC FlexRide schedulers a high 4.5. I rate the RTC FlexRide dispatch a high 4.5. I rate RTC FlexRide Customer Service an average of 3 for sometimes being a high 4 and far too many other times being a could've been better 2. I rate the RTC Washoe liaison with RTC FlexRide a could've been better 2. I rate the RTC Washoe RTC Washoe Commissioners, executives and managers a could've been better 2 because bad customer service from management is not a point of view. Overall, I rate RTC FlexRide with a could've been better 2 stars.

    Bullshit. One way ride, but don't count on getting back. Total assholes…read more Wouldn't give me a ride back from Boomtown. Money on me and all. Not nice customer service.

    Reno-Sparks Cab Co

    Reno-Sparks Cab Co

    2.3(140 reviews)
    3.1 mi

    Cab picked my wife and I up at the requested time early in the morning on 1/1/26 with a van as we…read morehad a lot of luggage and delivered us to the airport on time. Great service...highly recommended!

    This is the WORST COMPANY I have ever in my 73 years of life dealt with. They have a lock on the…read morewheelchair market. My husband is a paralyzed Vet. EVERY time I have called them, they tell me they will pick us at a certain time. We have had plans cancelled so many times because of their arrogant attitudes. They tell you to call 45 minutes ahead. They came 2 hours and 15 minutes after they told me they would be there. Don't need the van anymore. Tonight, they tell me they will be there at 4:45. Assured me. At 5:15 I had somebody help me put him in my car. At 7:00'pm I called to have them Pick us up where we had dinner and they still had me on the list to pick us up at northern nevada state veterans home where they assured me they'd pick us up at 4:45 pm Just now, I called at 11:34 and was told a wheelchair van would be at Northern Nevada State Veterans home in an hour or less. At 12:34 I called to find ETA. They had no idea. At 12:54 I called and was told the driver would be there in less than 8 minutes cause they were in route. At 1:28 I called and was on hold for 5 minutes when I very calmly (my advent mass said patience, Patience, patience) tried to explain the timeline. The lady that answered didn't let me finish, started yelling at me and I do mean yelling and hung up on me. It is now 2.5 hours since I placed the first call. I keep trying to use them, but it never gets better. I have come to the conclusion they do not like veterans. And we are cash paying customers. A couple weeks ago - the day after Thanksgiving, the driver showed up 1 hour early. I hurried to get my husband ready. Flo waited for us. She said it was soooo slow. But they dropped us off at the restaurant 35 minutes before the doors opened. It wa freezing outside and the restaurant let us wait inside. I gave the driver a $30 cash tip!!! Because she wasn't late. The people at the restaurant were familiar with the HORRIBLE service this company provides. They know they are the ONLY game in town and take advantage of disabled people. That's REALLY SAD in my opinion

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    Reno-Sparks Cab Co
    Reno-Sparks Cab Co - Please provide good information for the driver to find you in a timely manner,

    Please provide good information for the driver to find you in a timely manner,

    Reno-Sparks Cab Co

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    Yellow Cab of Reno - Call Randy. He's my go to guy when in Reno. He's kind and gets you where you need to go. Great service. I highly recommend his service

    Yellow Cab of Reno

    1.9(63 reviews)
    3.1 mi

    I had an excellent experience this morning for my reserved ride to the airport. It was an early…read moreride reserved for 4:15am. I decided to double check that my taxi was still scheduled. I called the main number and Selina answered and confirmed my ride was scheduled with Bjorn, taxi 681. The fact that she provided the details of the taxi driver ensured me to feel more confident my taxi would definitely make it. Thanks Selina! Next, was the awesome driver and so polite, Bjorn. Bjorn was extremely professional, kind, and drove very carefully as we were driving in snow as it was coming down pretty consistently. He arrived 10 min. early. That was great as I was ready to go and he didn't start the Meyer until we were ready to go. My day has started off great after a lovely Thanksgiving visit with family. Off to a great day and a great start to my week all due to Bjorn and Selena! Thanks lovely folks! Keep doing what you're doing and I hope you receive acknowledgement for your awesome service! Tip: reserve taxi ahead of time for priority service. Especially, if you have an important place to be...like the airport for a flight out.

    It's not ok that there is only two wheelchair taxi cabs for the entire city of Reno, Nevada…read more That's a safety problem big time! I'm a former naval officer and disabled wartime veteran. I missed my flight now twice because of the cab not showing up and they told me I can't make a reservation. Wow reno has really gone down the toilet bowel when it comes to disabled access to get to the airport .

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    Yellow Cab of Reno
    Yellow Cab of Reno
    Yellow Cab of Reno

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    Amador Stage Lines - No air conditioning due to mechanical issues,  overheating & the other bus, apparently not having GPS, Sleeping on the floor of the bus.

    Amador Stage Lines

    2.2(23 reviews)
    3.6 mi

    Choose another option! You only graduate from high school…read moreonce in a lifetime. It is also unbelievably expensive to fund your kids through school but even more so their senior year. My daughter's senior grad trip was Friday the 7th and they were to leave AACT at 1pm and arrive in Universal Studios Hollywood at 9pm and arrive home Saturday the 8th at 1pm leaving City Walk at 4am. This was a 24 hour trip that cost us each individually, nearly $400 for tickets, food and transportation. We paid for only the grad night experience in Universal which, had they arrived on time, would have been a total of five hours. My daughter was on the unfortunate bus that kept overheating on what was supposed to be a 7 1/2 hour drive. That means that they were without air conditioning on a bus full of sweaty, tired teenagers who quite literally came directlt from finishing their finals to take this trip. Maintenance on your vehicles is important. How on earth does a chartered bus overheat that much? To say my own daughter was miserable, is an understatement. Further, they were spread across multiple busses and the person with their tickets was on the bus that apparently was too cool for an accurate GPS system. There is no excuse for not utilizing WAZE while driving in California but to take the wrong turns before even leaving Nevada? How does that even happen in the age of technology? Several students who are already a half hour late for a five hour experience, were left waiting outside the park that they paid for another full hour until their entire class arrived. If nothing else, stay together when driving! By the time they got inside the park, most of the rides that were supposed to be open for them were closed. They got 3.5 hours of a 5 hour ticket which we paid for. This wasn't an act of God but incompetency in maintenence, driving and then further, a policy which required 8 hours between the return trip and delayed arrival, that our kids wait inside a closed movie theater for five hours (instead of the original two) without their water bottles, medications, phone chargers, pillows, blankets or anything that would make them remotely comfortable or be able to communicate with parents who had almost no idea what was going on. This also meant that on the final week of graduations, plannedpartied, dinners etc that my exhausted, sweaty teenager arrived home at 5pm with only a half hour to get ready for her best friend's graduation dinner, which she was almost too tired to stay awake through. It is my understanding that the organizers are seeking restitution which in turn provides us, the paying customers, restitution as well. When asked if she had fun, my daughter's response was an emphatic no. This was not the final experience she was supposed to have with her high school and her classmates. Amador Lines is a large part of ruining this for her, a moment she will never have again. If you are looking for transportation, I highly recommend you look elsewhere. A charter bus should not have the same or actually worse capabilities, then a greyhound. In fact, that might have even been better. Amador, fix your busses and get GPS.

    Drivers are amazing , i have taken many trips with them, they are great, for shuttles from the…read moreairport to south lake tahoe or group charters they are the way to go. my friends booked them to get passengers to their wedding and it was great idea to get guests to and from their hotel safely after a night of festivities

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    Amador Stage Lines - When your 65 year old mother has to help fix the bus so the kids can go on their 6th grade trip.   She charges $65 an hour...

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    When your 65 year old mother has to help fix the bus so the kids can go on their 6th grade trip. She charges $65 an hour...

    Grand Sierra Resort - View of Grand Sierra Resort from over the Truckee River in Spring

    Grand Sierra Resort

    2.9(4.5k reviews)
    1.3 mi
    $$

    This place is so cool and not cool at the same time…read more.. Here's the bad stuff... 1. Super construction going on and the parking lots are a mess, you don't know to go right or left and I got lost finding entrances even after 3 days.really dirty too. 2. The dirt doesn't stop there. Our first room we were given was so smokey I mean burning eyes smokey. There was a box fan sitting outside the room so I think they tried to air it out but it was like someone burned a cigar in there and just closed the door. 3. After going thru a room swap we were given another room. Fine but there was a dirty rag left in the bathroom counter with hairs all over it. Not a huge deal but still, come on right? 4. The late check out. Went to the front desk night before to make sure late check out was ok since we were at an event that morning. No problem they said you got until 4 with an additional fee. Great right? Nope since our room was a room that was attached to a suite they needed us out before that. Just come on again! 5. The service is just rude everywhere. I mean everyone you encounter! The Rim restaurant guy host in a suit..., I'm convinced was high as a kite. Don't believe me, go there and talk to him, holy! The security desk, rude and unhelpful. Anyone you call on the phone from the room, rude. I'm not expecting Disney customer service, but come on man! Someone teach these guys some customer service skills. So the good.... The resort is really cool. Bowling video games, nice casino, everything to spend a fun weekend. We may even come back just to do the pool and stuff to do there. To wrap it up... Lower your expectations. Your not going to get the cleanest room. Most certainly you will be treated rudely. It's a place that could be so epic but falls short due to just taking short cuts in the customer service, organization and just plain care about your whole experience factor. P.S. you will receive at least 5 text messages telling you about how great their spa is.

    Playing Dragon Link the other day here and got a fire orb hold n spin bonus, it was $8?!?! Never…read moreknew a fire orb hold n spin bonus could be so low, must be a record. Then doing $1.25 bets on 5c denom got a fire orb hold n spin bonus and only got $17, Thats unusually low for that bet and possibly another record low, thats what you should be getting doing $0.25 or penny bets. They need to re program or re tune the machines or something. Rigged

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    Grand Sierra Resort - Vista King Room at Grand Sierra Resort

    Vista King Room at Grand Sierra Resort

    Grand Sierra Resort - Sierra Deluxe Two Queen Room at Grand Sierra Resort

    Sierra Deluxe Two Queen Room at Grand Sierra Resort

    Grand Sierra Resort - Spa pool at Grand Sierra Resort

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    Spa pool at Grand Sierra Resort

    RTC Centennial Plaza - publictransport - Updated May 2026

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