This was my first time using this company, and it was such an excellent experience! I needed to…read morechange my boss's flight at the last minute, and they were incredibly accommodating. Peter reached out before my boss landed, clearly explaining all the pickup details and location. He even sent me his picture and pointed out exactly where he would meet her. My boss was very impressed and mentioned how everything went seamlessly and stress-free. The lady in the call center was also outstanding--extremely professional, efficient, and quick to find alternative transportation for my boss. Her expertise and calm demeanor made the whole process so much easier. Overall, the level of customer service was exceptional. I will definitely use their services again in the future. A huge thank you to Peter and the team for going above and beyond!

I was looking for a car service that would drive me and my friends to Tahoe from the bay. Review is…read morebased solely on their customer service btw** Received a quote back and decided not to proceed. They were incredibly prompt and polite though - more so than other services I've contacted.

I do not enjoy riding the bus alone here. The drivers are not very friendly. Many of them play…read moretheir music very loud and disregard other people's personal space. I try my best to be friendly to them but sometimes it's very difficult. They are very strict and sometimes, one man insists on staring at me, one of the woman bus driver bullies me, talking too much about her personal issues and her traumatic past in a threatening way. I wish they would just be quiet and drive. A few drivers also drive very fast, and reckless. There are maybe, one or two good drivers that I possibly would trust, but I rarely see them. It's also very expensive. I like riding with a companion, this feels much safer.

I took the #1 bus, which was available every hour from Nevada City to Grass Valley. I got to GV in…read moreabout 30 minutes, stayed 3.5 hours and hopped right back on the #1 which was running until 7pm that Tuesday, and made it back to Nevada City safe and sound. I found the bus clean (save for a woman who had left behind some drug paraphernalia on the floor which was quickly recognized and discarded by the driver), the driver polite and responsible, and the scenic drive idyllic. Round trip cost? $3.

I use RTC FlexRide, an on-demand curb-to-curb public bus service that operates only in designated…read moreService Areas. Which are select areas of Sparks/Spanish Springs, Somersett/Verdi, and in select areas of North Valleys, NV. The time to wait for the RTC FlexRide has varied for me from 10 minutes to three-and-one-half hours to occasionally didn't show up all with NO notice (which is obnoxious). Then there was the horrible and terrifying time RTC FlexRide dropped me off 10 blocks from the address I had scheduled to be dropped off at (which was very obnoxious putting me in a fair bit of panic). Check the RTC FlexRide website for the location of each Service Area and the hours of operation in each Service Area. A Senior all-day pass is $1.50. All passes for RTC FlexRide have to be purchased at only either of the two bus stations: Plaza in Reno, NV or Centennial in Sparks, NV. The RTC FlexRide bus has a lift which due to my disabilities I often am forced to use. RTC FlexRide management doesn't care that I often need to use a lift because their RTC FlexRide mini-van they send out to me has NO lift (which also is obnoxious). The FlexRide app ONLY works on a smart phone! That is preposterous and pitiful because I know a lot of my fellow FlexRide passengers, especially seniors and disabled, that only have flip phones due to limited income. The trip schedulers are adequate. Be aware though that the schedulers often get over-whelmed and occasionally put down the wrong address I'm being picked up at or dropped off at so make sure you're outside looking for the RTC FlexRide vehicle because they don't look hard or long for you. Also be aware that the RTC FlexRide vehicle may be a Big Star mini-van or even a taxi, neither of which have a lift. RTC FlexRide management doesn't care that I often need to use a lift because their Big Star mini-van or taxi they send out to me has NO lift (which also is obnoxious). The RTC FlexRide drivers are adequate. RTC FlexRide Customer Service, which is a RTC FlexRide manager, is not so adequate. I suggest you report issues to https://www.rtcwashoe.com/about/contact/contact-form/ so there is a paper trail. Although RTC Washoe and RTC FlexRide management are reluctant to leave a paper trail and will pressure you into phone calls -- I don't recommend phone calls as a phone conversation is no paper trail. Beware a business that doesn't want to put in writing what they're telling you. RTC Washoe has contracted with MTM Transit https://www.mtmtransit.com/ to operate RTC FlexRide, and RTC Access which is only for disabled people. Currently, RTC Washoe pays its contractor MTM, a rate of $68.87 per service hour. There is a huge disconnect between what MTM and smug RTC Washoe executives, managers and employees publicly boast and what the reality is for me the passenger, their customer. The RTC Washoe liaison with RTC FlexRide is snooty Susana "Suzi" Trinidad who is ONLY RTC Washoe supportive and NOT RTC FlexRide customer supportive, doesn't like to interact direct with RTC FlexRide customers and when she is forced to, is not professional. According to the website Transparent Nevada at https://transparentnevada.com/salaries/2018/regional-transportation-commission-washoe-county/ , in 2018: Susana Trinidad, a RTC Washoe ParaTransit Analyst got $107,299.45 in total pay and benefits. It 2019, the last year RTC Washoe reported, it went to $117,267.46. That is THREE times what a 100% military Service-connected disabled Veterans unable to be employed due to their military Service disabilities receives. Why hasn't RTC Washoe reported total pay and benefits for all RTC Washoe employees for 2020 and 2021 as required? All RTC Washoe Commissioners, executives, managers, and employees at RTC Washoe should be required to ride RTC Ride, RTC FlexRide and RTC Access (the public bus exclusively for disabled people) once a month. All RTC Washoe Commissioners, executives and managers at RTC Washoe should be required to drive for RTC Washoe, RTC FlexRide and RTC Access once a month. Instead, these prima-donna RTC Washoe Commissioners, executives and managers at RTC Washoe work in ivory towers. Instead, these self-important RTC Washoe Commissioners, executives and managers at RTC Washoe are completely insulated away from those they are paid with public tax dollars to serve and assist. I rate the RTC FlexRide drivers a HIGH 5. I rate the RTC FlexRide schedulers a high 4.5. I rate the RTC FlexRide dispatch a high 4.5. I rate RTC FlexRide Customer Service an average of 3 for sometimes being a high 4 and far too many other times being a could've been better 2. I rate the RTC Washoe liaison with RTC FlexRide a could've been better 2. I rate the RTC Washoe RTC Washoe Commissioners, executives and managers a could've been better 2 because bad customer service from management is not a point of view. Overall, I rate RTC FlexRide with a could've been better 2 stars.

Bullshit. One way ride, but don't count on getting back. Total assholes…read more Wouldn't give me a ride back from Boomtown. Money on me and all. Not nice customer service.

Free ,gets you across town even in the worst Tahoe weather really dependable rides and very…read moreconcientiouse drivers making sure their passengers are alright getting in and out of the busses.

Barely ever on time, and just went downhill since the new company took over and cut it down to two…read morebus's. Also wont tell you when they offer free ride specials. they still make you pay. LAME

I have only used it one time but it was easy to set up and driver showed up on time. That's all I…read moreneeded. No complaints

2/2/2026: Today, I made a point visiting El Dorado County Transit in order, obtaining an ADA Bus…read moreTransit Card . . . JUST IN CASE I can't drive after my eye surgery or other surgeries I might contend in the future. The Operations Manager, Ms. Kristin Halverson took a photo of me for my El Dorado County Transit's ADA Bus Transit Card. Afterwards, she copiously explained using the El Dorado County Transit's ADA Bus Transit Card, she gave me an El Dorado County Transit's bus schedule then, she gave me the Sacramento Bus Authority's bus schedule, explaining the cost riding both bus transit systems, and more importantly, instructions refilling the ADA Bus Transit Card for bus fares. I'm so thankful receiving the El Dorado County Transit's ADA Bus Transit Card using for future transportation.

CANCELED Twice in four days for no good reason.. Roads were open, no chain controls... Left…read morestranded in Tahoe... Unreliable mess

This is the classiest and most affordable way of getting around South Lake Tahoe…read more Our driver David was prompt, courteous, careful, knowledgeable, professional and personable. The Escalade was comfortable, roomy, clean and smelled good. I have been coming here for years and usually drive myself, but we had a dinner planned that included alcohol so the search was on for a safe ride. I was shocked at the lack of options so I called the hotel we were visiting to ask who they use. This has been one of my best discoveries in years and I will use them exclusively next time I'm in town. David even shined his headlights on the steps back at our lodging and waited for us to get in the door safely. Thank you for running a first class service where safety matters so much.

So helpful!! My husband and I took our dogs out to hike half the Rim Trail but one of our dogs…read morebecame too tired on mile 27 and we decided it in everyone's best interest to hike out to a main road and call a taxi to get us back to our car. Not only did Crown Taxi pick up two stinky, dirty hikers, the driver let us bring our two large, stinky dogs too. We appreciate our Crown Taxi driver very much!

The station historic 1905 wood depot in the early 2000s; it houses the Colfax Historical Museum,…read morevisitors center, events space and a passenger waiting area. It is a great place to start a trip since it has free parking, a gift shop and a museum. Since the train is often late, it's nice to have something to do while waiting. Short walk to the historic town of Colfax across the tracks with the Colfax Market, Wrecking Crew bakery, Snapgdragon Provisions Coffee, Smoothies and vegan cafe.

Amtrak's California Zephyr make a quick stop here, at this recently renovated historic station…read more There are several tools available on line and by phone to check the train status. The trip through the Sierra's on Amtrak - is spectacular