We loved our trip with Amador lines. The bus was new and kept clean the whole time. We really…read moreappreciate Will cleaning the windows on days we visited the National Parks so people could take clear pictures. Having water always available helped everyone stay hydrated at high elevation. Finally, Will was a gem. Not only was he a skilled and calm driver, but he was very personable. Guests loved talking with him at meals and during down time. Based on this experience, I definitely hope to work with Amador and Will again in the future!

Choose another option! You only graduate from high school…read moreonce in a lifetime. It is also unbelievably expensive to fund your kids through school but even more so their senior year. My daughter's senior grad trip was Friday the 7th and they were to leave AACT at 1pm and arrive in Universal Studios Hollywood at 9pm and arrive home Saturday the 8th at 1pm leaving City Walk at 4am. This was a 24 hour trip that cost us each individually, nearly $400 for tickets, food and transportation. We paid for only the grad night experience in Universal which, had they arrived on time, would have been a total of five hours. My daughter was on the unfortunate bus that kept overheating on what was supposed to be a 7 1/2 hour drive. That means that they were without air conditioning on a bus full of sweaty, tired teenagers who quite literally came directlt from finishing their finals to take this trip. Maintenance on your vehicles is important. How on earth does a chartered bus overheat that much? To say my own daughter was miserable, is an understatement. Further, they were spread across multiple busses and the person with their tickets was on the bus that apparently was too cool for an accurate GPS system. There is no excuse for not utilizing WAZE while driving in California but to take the wrong turns before even leaving Nevada? How does that even happen in the age of technology? Several students who are already a half hour late for a five hour experience, were left waiting outside the park that they paid for another full hour until their entire class arrived. If nothing else, stay together when driving! By the time they got inside the park, most of the rides that were supposed to be open for them were closed. They got 3.5 hours of a 5 hour ticket which we paid for. This wasn't an act of God but incompetency in maintenence, driving and then further, a policy which required 8 hours between the return trip and delayed arrival, that our kids wait inside a closed movie theater for five hours (instead of the original two) without their water bottles, medications, phone chargers, pillows, blankets or anything that would make them remotely comfortable or be able to communicate with parents who had almost no idea what was going on. This also meant that on the final week of graduations, plannedpartied, dinners etc that my exhausted, sweaty teenager arrived home at 5pm with only a half hour to get ready for her best friend's graduation dinner, which she was almost too tired to stay awake through. It is my understanding that the organizers are seeking restitution which in turn provides us, the paying customers, restitution as well. When asked if she had fun, my daughter's response was an emphatic no. This was not the final experience she was supposed to have with her high school and her classmates. Amador Lines is a large part of ruining this for her, a moment she will never have again. If you are looking for transportation, I highly recommend you look elsewhere. A charter bus should not have the same or actually worse capabilities, then a greyhound. In fact, that might have even been better. Amador, fix your busses and get GPS.

Haven't been able to get never no 1's been in the ticket office in 3 days.In reno nevada , having…read moreto drag my g****** bags around

The security guards don't like native American people they've hassles over my buss pass and for…read moresupposedly sleeping how can u sleep on a bus bench i wasn't sleeping they like to harass me I think they're big wimps

I have used this company every time I have been in Reno always on time, always friendlyread more

Well in the last week I have had to use their services...Tuesday I called from hospital to get a…read moreride they were there in 10 min... Which I was happy about even though I wasn't ready... Then Today found myself at hospital again. AGAIN I called for a ride home....was told it would take about 15min. I Said Ok...after 30 min no cab...but I received a call from my driver asking where I was going I gave address....another 10 minutes goes by and I get a call from cab co saying it was going to be another 20min to get me a cab they are so sorry....it took over an hour to get a ride home.

Nicest bus station I've ever seen in my life. Friendly bus drivers too, unlike the ones in the SF…read moreBay Area.

Pretty much tired of rude bus drivers and angry mean security when im waiting for the bus . or bath…read moreroom break . use uber or lyft

It's not ok that there is only two wheelchair taxi cabs for the entire city of Reno, Nevada…read more That's a safety problem big time! I'm a former naval officer and disabled wartime veteran. I missed my flight now twice because of the cab not showing up and they told me I can't make a reservation. Wow reno has really gone down the toilet bowel when it comes to disabled access to get to the airport .

I ordered a taxi for a 3:45am pick up at the GSR. The taxi driving arrived at 3:30am and called me…read morewondering where i was. I told him my pick up was scheduled for 3:45am not 3:30am but I'd be down in a few minutes. 10 min later I went outside to find that my taxi had left. I called the dispatch and they said they would send another driver. 12 minutes later, still no taxi. I'm supposed to be at the airport at 4am. Finally another taxi pulled up and I asked him if he could take me to the airport. He agreed and I made it by 4:15am. I will never use yellow taxi again. They are unreliable and simple leave you stranded. Horrible customer service. Now I know why people use Uber.

Another amazing stay!…read more As always, the rooms were fresh and clean. The staff, from the front desk to housekeeping, was always on point. My past three stays have been in the Tuscany Tower, and I highly recommend it. Rooms and bathrooms are larger, the showers are amazing. I believe the rooms were recently renovated. Definitely worth the extra cost!

Uses facial recognition software to misidentify you and get you arrested. Hopefully sued into…read morebankruptcy soon. https://www.kolotv.com/2026/04/08/man-sues-city-reno-over-use-facial-recognition/