The bus drivers are MEANNNN there is this one bus driver…read morethat is so mean he MAKES US PAY even one time my dollar flew away and he was like "figure it out" and I was like so mad cause he didn't even let me sit

Well I lost my 4th job since 2021 due to the buses and the lazy assed drivers who can't get to the…read morebus stop on time. The bus 2 driver was 3 minutes early and left before the my granddaughter could get to the bus stop! Lost her job because this is such a frequent issue. They come early or way late. They can't even stop at the bus stop usually cuz they're speeding. I want to start a class action suit against keolis! Please text me at 7752763116 if you have also been fired or late to an appointment and lost your job or had a Dr charge you for a missed appt etc. I have tried to complain to the company but they are nothing but incompetent and can't or won't complete a complaint form. I will hire the attorney and we will all get some satisfaction if we can get keolis out of our town and get a new mayor. Please text

Choose another option! You only graduate from high school…read moreonce in a lifetime. It is also unbelievably expensive to fund your kids through school but even more so their senior year. My daughter's senior grad trip was Friday the 7th and they were to leave AACT at 1pm and arrive in Universal Studios Hollywood at 9pm and arrive home Saturday the 8th at 1pm leaving City Walk at 4am. This was a 24 hour trip that cost us each individually, nearly $400 for tickets, food and transportation. We paid for only the grad night experience in Universal which, had they arrived on time, would have been a total of five hours. My daughter was on the unfortunate bus that kept overheating on what was supposed to be a 7 1/2 hour drive. That means that they were without air conditioning on a bus full of sweaty, tired teenagers who quite literally came directlt from finishing their finals to take this trip. Maintenance on your vehicles is important. How on earth does a chartered bus overheat that much? To say my own daughter was miserable, is an understatement. Further, they were spread across multiple busses and the person with their tickets was on the bus that apparently was too cool for an accurate GPS system. There is no excuse for not utilizing WAZE while driving in California but to take the wrong turns before even leaving Nevada? How does that even happen in the age of technology? Several students who are already a half hour late for a five hour experience, were left waiting outside the park that they paid for another full hour until their entire class arrived. If nothing else, stay together when driving! By the time they got inside the park, most of the rides that were supposed to be open for them were closed. They got 3.5 hours of a 5 hour ticket which we paid for. This wasn't an act of God but incompetency in maintenence, driving and then further, a policy which required 8 hours between the return trip and delayed arrival, that our kids wait inside a closed movie theater for five hours (instead of the original two) without their water bottles, medications, phone chargers, pillows, blankets or anything that would make them remotely comfortable or be able to communicate with parents who had almost no idea what was going on. This also meant that on the final week of graduations, plannedpartied, dinners etc that my exhausted, sweaty teenager arrived home at 5pm with only a half hour to get ready for her best friend's graduation dinner, which she was almost too tired to stay awake through. It is my understanding that the organizers are seeking restitution which in turn provides us, the paying customers, restitution as well. When asked if she had fun, my daughter's response was an emphatic no. This was not the final experience she was supposed to have with her high school and her classmates. Amador Lines is a large part of ruining this for her, a moment she will never have again. If you are looking for transportation, I highly recommend you look elsewhere. A charter bus should not have the same or actually worse capabilities, then a greyhound. In fact, that might have even been better. Amador, fix your busses and get GPS.

Drivers are amazing , i have taken many trips with them, they are great, for shuttles from the…read moreairport to south lake tahoe or group charters they are the way to go. my friends booked them to get passengers to their wedding and it was great idea to get guests to and from their hotel safely after a night of festivities

The security guards don't like native American people they've hassles over my buss pass and for…read moresupposedly sleeping how can u sleep on a bus bench i wasn't sleeping they like to harass me I think they're big wimps

Haven't been able to get never no 1's been in the ticket office in 3 days.In reno nevada , having…read moreto drag my g****** bags around

Cab picked my wife and I up at the requested time early in the morning on 1/1/26 with a van as we…read morehad a lot of luggage and delivered us to the airport on time. Great service...highly recommended!

This is the WORST COMPANY I have ever in my 73 years of life dealt with. They have a lock on the…read morewheelchair market. My husband is a paralyzed Vet. EVERY time I have called them, they tell me they will pick us at a certain time. We have had plans cancelled so many times because of their arrogant attitudes. They tell you to call 45 minutes ahead. They came 2 hours and 15 minutes after they told me they would be there. Don't need the van anymore. Tonight, they tell me they will be there at 4:45. Assured me. At 5:15 I had somebody help me put him in my car. At 7:00'pm I called to have them Pick us up where we had dinner and they still had me on the list to pick us up at northern nevada state veterans home where they assured me they'd pick us up at 4:45 pm Just now, I called at 11:34 and was told a wheelchair van would be at Northern Nevada State Veterans home in an hour or less. At 12:34 I called to find ETA. They had no idea. At 12:54 I called and was told the driver would be there in less than 8 minutes cause they were in route. At 1:28 I called and was on hold for 5 minutes when I very calmly (my advent mass said patience, Patience, patience) tried to explain the timeline. The lady that answered didn't let me finish, started yelling at me and I do mean yelling and hung up on me. It is now 2.5 hours since I placed the first call. I keep trying to use them, but it never gets better. I have come to the conclusion they do not like veterans. And we are cash paying customers. A couple weeks ago - the day after Thanksgiving, the driver showed up 1 hour early. I hurried to get my husband ready. Flo waited for us. She said it was soooo slow. But they dropped us off at the restaurant 35 minutes before the doors opened. It wa freezing outside and the restaurant let us wait inside. I gave the driver a $30 cash tip!!! Because she wasn't late. The people at the restaurant were familiar with the HORRIBLE service this company provides. They know they are the ONLY game in town and take advantage of disabled people. That's REALLY SAD in my opinion

Nicest bus station I've ever seen in my life. Friendly bus drivers too, unlike the ones in the SF…read moreBay Area.

Pretty much tired of rude bus drivers and angry mean security when im waiting for the bus . or bath…read moreroom break . use uber or lyft

I had an excellent experience this morning for my reserved ride to the airport. It was an early…read moreride reserved for 4:15am. I decided to double check that my taxi was still scheduled. I called the main number and Selina answered and confirmed my ride was scheduled with Bjorn, taxi 681. The fact that she provided the details of the taxi driver ensured me to feel more confident my taxi would definitely make it. Thanks Selina! Next, was the awesome driver and so polite, Bjorn. Bjorn was extremely professional, kind, and drove very carefully as we were driving in snow as it was coming down pretty consistently. He arrived 10 min. early. That was great as I was ready to go and he didn't start the Meyer until we were ready to go. My day has started off great after a lovely Thanksgiving visit with family. Off to a great day and a great start to my week all due to Bjorn and Selena! Thanks lovely folks! Keep doing what you're doing and I hope you receive acknowledgement for your awesome service! Tip: reserve taxi ahead of time for priority service. Especially, if you have an important place to be...like the airport for a flight out.

It's not ok that there is only two wheelchair taxi cabs for the entire city of Reno, Nevada…read more That's a safety problem big time! I'm a former naval officer and disabled wartime veteran. I missed my flight now twice because of the cab not showing up and they told me I can't make a reservation. Wow reno has really gone down the toilet bowel when it comes to disabled access to get to the airport .

Another amazing stay!…read more As always, the rooms were fresh and clean. The staff, from the front desk to housekeeping, was always on point. My past three stays have been in the Tuscany Tower, and I highly recommend it. Rooms and bathrooms are larger, the showers are amazing. I believe the rooms were recently renovated. Definitely worth the extra cost!

My husband and I met his friends here Sunday night. We will never go back. We were gambling for 2…read morehours never saw a cocktail waitress. So I went to the bar with my ticket from machines to get us 2 waters. She wanted $7.50 each bottle for an 8 ounce bottle of water! That's highway robbery. The bartender informed very rudely if I wanted a free one I needed to ask a cocktail waitress. Walked back to my husband and finally saw a waitress. When I asked her (she was literally standing right by my husband) she informed me she's not my waitress she would send her over. A half hour went by. Still no one. We said bye to his friends left there and went to Atlantis. Promptly served when we walked in and water - it was free. We won't be back, nor will we recommend the Peppermill to anyone. Poor service Rude employees Lack of supervision Bad customer relations Expensive water (more than gasoline)

We used Sunset Limo today for transportation from RNO to South Lake Tahoe, and I wanted to take a…read moremoment to share how wonderful the experience was. Our chauffeur, Jade, was absolutely amazing. She was professional, friendly, and made the entire trip smooth and enjoyable. I would definitely request Jade again and highly recommend her to anyone using your services. While I'm sure all of your chauffeurs are great, Jade truly stood out. Thank you again to Sunset Limo and Jade. We look forward to using your services again in the future.

Wow! I called them back to confirm my booking and was treated so rudely. I didn't mind that he…read morecouldn't recall our conversation or the quote he gave me just yesterday, but he acted like he was offended & put off that I didn't want to just give him my credit card info without providing me a written quote. Well, considering he had no recollection of the vernal quote he gave me yesterday and his price today is even more, can you blame me for wanting something in writing? Ugh, plus his excuse for his rudenss was that he had more business than he did kindness, courtesy, & professionalism.