Wow Rentals really delivered excellence to us this time! I use to use cabins 4 less but they suck…read morenow because they are under new management! If your in Big Bear and need a luxury place to stay and don't want to stay with your annoying family members! Than I highly recommend these guys! The only thing I didn't really like was that I noticed that the jacuzzi water needed to be cleaned!

TOTAL SCAM - stay away from these guys! We booked a reservation through VRBO who contracted out to…read moreWOW rentals. As our trip got closer, the stay at home orders in California due to COVID got stricter and forbade staying at vacation rental properties. I called them to inquire about their cancelation policy and was told they were not canceling rental properties and were essentially going to ignore the state orders. That left us in a bind because we didn't want to break the law. After a heated conversation with the owner Ryan, he sent me an email that my reservation was canceled because they wanted to offer the place to someone else. He said I'd get a refund minus 5%. Our reservation was $7k, so 5% is almost $400. Keep in mind - I didn't give authority to cancel my reservation. He told me it couldn't be canceled, then sent me an email canceling it. He canceled my reservation, immediately rebooked it, and still charged me $400. You could literally create a business by booking and canceling people all day long. What a scam. Horrible customer service, unethical, breaking the law, and thieves. I've already reported them.

Five stars is the LEAST we can give this property & it's owners/property managers & I'm going to…read moretell you why. This is our THIRD time in four years staying here & there isn't a vacation getaway we'd rather stay at. Vacation 1: Our honeymoon! My wife & I stayed at the Treehouse for six nights & it couldn't have been a more romantic trip. From two complimentary wine baskets to recommendations on the best places to eat & hike, we truly felt welcome & special. Vacation 2: Ringing in the New Year. After our honeymoon, we raved about this place so much we made all of our family jealous. Right after the new year, ten of us came up for another six nights of skiing & snowboarding. The wolves at the zoo would howl at night & there was never a dull moment. Vacation 3: I'm leaving for deployment soon (Navy) & we decided to bring us & our three little ones to our favorite getaway. Only two nights, but everything is perfect. Can't beat eggs & bacon in those cast iron skillets! Bottom line, if you're looking for an incredible vacation up in the mountains, bring the entire family & stay at The Treehouse on Aspen. Cheers, Jay & Chelsi

UPDATE - The ability to view reviews in back up, if you want to invest in the time to read the…read morethread, do so. As I have said before, this review has always strictly been about the experience of the lack of customer service from the property manager, NOT the condition of the cabin. POST FROM - The Treehouse on Aspen Facebook: The Treehouse on Aspen has been the victim of bullies. A group of renters who rented online for OCTOBER somehow, showed up in January. When shown the online reservation form, they insisted that they never stayed at the cabin in October. A call to the housekeeper determined that no one had come on the weekend they had reserved. Unfortunately, the Treehouse was already rented for the weekend they showed up for as it is a very popular rental. A sheriff was called to remove the disgruntled non-renters from the property and protect the current renters. A full refund was given to the non-renters even though under the terms of agreement that was not necessary. The owners also personally contacted the person who made the booking, hoping to ease the situation that could have been a simple mistake when they booked online. Instead, the person who booked the cabin refused to speak with the owners, and the friends have launched an online bullying campaign against the Treehouse. On Yelp,on Facebook, and on their personal pages they are attempting to ruin the reputation of a house they have never stayed in and the owners with whom they refused to talk to. It is a shame that some choose to use the power of the Internet to bully, harass, and otherwise defame innocent parties. We are currently investigating whether this can be pursued legally for slander as we do have their October reservation, and none for January. I do wish to thank all of those who have been our guests and enjoyed the Treehouse. I'm sorry that any of you have to be subjected to the immaturity, vindictiveness, and spite of an unfortunate group of people who have chosen to turn a mistake into a vendetta rather than work with the owners to resolve it. I have decided to put the Reviews back on for the benefit of those who actually stayed in our cabin, and hope that they do not become even more vulgar. No matter what issues they may have had with the property manager, their refusal to speak with the owners who only wanted to make things better and destroy the business of said owners, is extremely sad and speaks volumes of their own character. Thank you all for all the good times with the Treehouse! ****MY RESPONSE The power of social media - I normally don't drag things out, but because the property manager herself posted with her personal profile lacking empathy of the situation (plus the donut comment? - see review and thread) and still defending her behavior - it just isn't right. Yes it did result to anger, yes it did make our blood boil, it's like dealing with a bigot who just DOESN'T get it, now we're "bullies" because we posted an HONEST review from OUR perspective - welcome to the internet, don't get in it unless you're ready to handle the good and the bad. Negative honest reviews online are not equal to online bullying. Majority of people from our group stayed in that cabin in 2012 so in fact we have stayed in that lovely spacious cabin, that's why we were extremely disappointed with the mistake. Disgruntled- we weren't "disgruntled" until the property manager drove off. Think about it, you're trying to figure out what happened in the situation, and the person you have to work with on this decides to angrily drive away? How would you feel? Glad Sherif Brandon was there to mediate the situation. Slander? We're not lying, we never said the house was bad, we never said the house was dirty, unlivable, etc. My review is purely on the experience that we had with said property manager. I only brought this to Yelp because the our reviews were deleted, as a consumer, I feel everyone should know both good and bad experiences. It seems to be that they NEVER received a negative comment until now and clearly don't know how to go about properly handling it. Our refusal to speak only occurred after we were literally insulted by the property manager via social media. This has been the most exhausting thread I've ever been involved with, but I guess what's done is done and some people just refuse to recognize personal opinions and experiences. Mericuh.

1st off the website www.123bigbear.com is misleading. This is what the main description says:"Bear…read moreMountain Luxury - Fun Arcade - Walk to Ski! Sleeps 9 - 3 Bed 3Bath 1785 sf.- Hot Tub - Garage". I was specifically looking for a CABIN with a HOT TUB. we paid our dues including a $150 cleaning fee. I do this every damn year I usually go through an expensive agency like bigbearcoolcabins.com or others that are known. Regardless a cleaning fee and deposit is mandatory to rent a cabin. So here's what happened January 24th I am coming on the 210 fwy and I realized that I left the contract in the truck in my luggage bag so I remember I saved the contact number of the lady who is supposed to meet with us to show us around the "property manager" . I asked her Hi Im jennifer and can I have the address to the cabin please. Her response was "The address is on your contract, 1195 bear meadows. I'm here at the property now" I thought it was a bit rude but I was so stoked to get to big bear we all in the car shrugged it off. We arrive and the first thing she does is yell at us not to park so close to the opposite side. I look at everyone with that "huh" look and then she starts laughing and talking at the same time (literally) and starts rambling about how much of a bitch the property manager is and how she over reacts when others are parked where they are not supposed to be parked. She starts telling us that people who live close by (locals) do not like "people from the bottom of the hill". So we go inside, this lady Kimberly Alderman is still rambling about the property manager, all I kept thinking was wait aren't you the manager? or are you referring to Victor's wife Maria? who seemed nice during our transaction by the way. I was lost but again still excited just wanted this weirdo to hand over the keys so we can get comfy. Eventually after all her pessimistic remarks and warnings about the lady and parking she leaves us be. Half hour later I try to wash my hands and realize there is no water. Right away I thought NOOOOOOOOOOOO I do not want any problems. I call her and she laughs it off of how clumsy it was of her to forget to turn it on. So we take a tour and realize the hot tub is in another facility where everyone in these town homes ( yeah NOT A CABIN) has to share. But still we were having a good time we let it go.Oh and also this is a 2 bedroom and 1 loft NOT a 3 bedroom. Just an FYI.... Everything was fine we had a good time snowboarding I wouldn't say it is walking distance lol But it's a close drive to summit and snowboard. January 26 comes along and I ask for a hour extension passed the 11 am check out time because I wanted to clean up and give everyone time to shower and pack everything. Kimberly said yes to my request. She shows up at 11:45 am and starts cleaning right away starts looking at the whole place she has a pissed off look she's complaining about all the other cabins she's had to look at and she sees a spill in the living room hard floors and she starts cleaning that and starts rambling about how they just put in new floors and she hopes that the liquid doesn't seep through etc. Then she starts taking pictures of the kitchen and she tells us that we need to hurry up and get out that we are way passed our check out time. (FUCKING RUDE) who the hell does that? So we leave we knew everything was not spot less but I guarantee some 409 and maybe 5 paper towels would leave everything perfect. And even if it was a bit messy which it was not i paid a $125 cleaning fee. I am Mexican and for the size of that town home I wouldn't even charge $100 to clean that ...Just saying. So if she was rude because she had to clean well sorry bitch but that's your job. oh wait i thought your'e the property manager? Or are you lady who lives in big bear gets paid probably shit to do all the dirty work for victor and maria/maid/you have a big stick up your ass? I was pissed so when i got back to LA i text her NICELY when we will get our deposit back. Her response "Not sure still working on burnet stowe I'll add you guys to stay in extra hour for clean up really kinda disappointed" (literally misspelled like that.) I called her, no answer. I text her back 3 times. No answer. So I start contacting Maria and Victor. No answer. Victor could text me back but not answer my phone calls until 5 hours later. How convenient huh? I wanted answers. During this time I figured the stove is what she was taking pics of in the kitchen. Turns out Victor returned partial deposit back to our account saying we damaged his stove. We cooked eggs and they came out great NOT BURNED there was no way that old rust was from a weekend of cooking eggs. Money Hungry shady fuckers they just want a new stove!. You know when they say YOU GET WHAT YOU PAY FOR? ITS TRUE. As for Kim, be professional or get a job at a carnival you raunchy BITCH. Also I am the only real review for now the others posted are fake ! call or text 323 767 6664 i can prove it.

We stayed at the cabin on Avalon Dr. in October 2013, and were very pleased with our experience…read more From the initial inquiry to the rental and even post-rental, Victor, Maria and Kim were responsive and helpful. I would rent again from them without question. We were billed as agreed, and refunded our deposit quickly and as promised. The cabin itself is a dream!! Fully stocked kitchen, first rate entertainment (both in the downstairs gameroom and in the upstairs living room with huge TV and about 100 movies to choose from), close to everything. We had comfy beds and clean linens, and plenty of hot water, even with 10 people in the cabin. Next time I go to Big Bear, I will call them FIRST!

We had a great stay! Nancy was such a helpful and welcoming host--communicative, kind, and made…read moreeverything super easy. Her husband even came by to warm up the hot tub for us, which was a thoughtful touch. Both of them were friendly and made us feel right at home. The place itself was cute, clean, and had a cozy, homey vibe. Highly recommend if you're looking for a comfortable and relaxing getaway!

Super accommodating. Clean cabin. Left a bottle of wine for us. Communication was great.read more

This is the best company to connect with. Responsive to requests and go above and beyond for every…read moreclient. As a US Marine Corps veteran I enthusiastically recommend Patriot Vacation Rentals to everyone who wants the best. Veteran owned and operated. Semper Fi!

I was hesitant to have a management company look after my place after reading so many awful reviews…read morefrom clients and guests alike. But Patriot has made all the difference. They treat your home like its theirs, they communicate well and are responsive to my requests. They pay attention to whats important as well as the little details. Being a first time renter, I was very involved in the beginning but now I really just sit back and let them do their thing with complete confidence. If you're in need of new representation, you couldn't pick a better company.

The team at city concierge has helped us with mammoth lodging and services multiple years. Awesome…read moresupport and lots of extras and discounts available. Will use them again.

I would have liked more accessibility to outlets in the bedroom. And one of the windows was…read morecompletely shut but the cold and outside noises were coming through no problem, but we made it work. The heater in the bathroom also turned off after a while, so if you were in the shower too long (5 min +) you didn't get that nice heat when you stepped out. Also it was hard to get to the opposite side of the Queen bed, since the end of it was almost right up against the wall, we just ended up hopping over each other. I loved that upon walking into the main office, I was greeted by two beautiful dogs, and a wide selection of VHS tapes to play in our room! I also loved the DirectTV, the fireplace complete with firewood and fire starters, and the full kitchen packed with cookware and appliances! This place exceeded my expectations through and through. The heater did a great job heating the place up when there wasn't a fire, and I also loved that there was even a heater in the bathroom so that we wouldn't freeze upon climbing out of the shower! Plus the temp and water pressure was amazing. Also this place is dog friendly, what more could you ask! I would definitely stay here again

Needs work! Don't leave your dogs kibble or water out. The ants come in. There were some bugs in…read morethe bathroom. The Ceiling fan was good to have. The bed is ok. The room could definitely use an upgrade. (The Carpet flooring sucks, a bigger tv would be nice) guess I have to pay more for a more comfortable nights sleep. They do have direct tv. The lady up front was nice and helpful.

This company has my home listed on Zillow and Redfin when I am not for sale or rent. i have reached…read moreout via call with voicemail answer only, a text message, email and through Facebook. I want my home removed immediately and get your correct addresses for homes you manage. This is incompetent and negligence. It has been two months now. If I can't reach them how do the Airbnb guest reach her?

Holly Cass is EXTREMELY unprofessional. We had concerns regarding our cabin stay, we called her but…read moreshe would ignore our calls sending us directly to voicemail. But when we texted her she would immediately text back, so we called her again thinking she would answer. Nope, ignored us again. Now that I'm reading reviews I see this is an ongoing issue with her, seems she has no problem being rude when hiding behind a screen. We vocalized that the cabin was messy upon arrival, Wi-Fi wasn't working we spent an hour setting that up. We had problems with the heater not working during our stay. She insisted that it was clean because she checked personally. If that is your perception of clean than you must live in a pig pen. She was completely dismissive about our concerns. I've read the reviews and whenever there's a bad one she's always defensive. So I'm sure she'll make up a story as to why nothing is her fault, but if this helps deter anyone out there not to book with Holly then I'm happy. Don't get me wrong the cabins location was great, but that's the only nice thing I have to say.