We came here a few weeks ago to rent a storage unit for my son, who was relocating. This was the…read moresecond time we have rented a unit at Brokaw Storage. Dana the lady who was working in the office was so friendly and helpful to us. The storage units and the facility is very clean and feels really safe. We had our first storage unit here for a couple of years, and never had any problems whatsoever. I highly recommend Brokaw Shelf Storage for all your storage needs.

Had great experience talking to Adriana Lara as she helped me with answering all my questions,…read morethank you so much! Such a nice female, I will definitely call again if I have any more questions.

When this storage company was run by old management and previous owner there were no issues. Since…read moreit has switched to Extra Space there has been multiple issues. First, the elevators; either one or the other has been broken. One elevator has been broken now for almost a month. The inside of the elevators are dirty and smear marks seem to never disappear off the walls. The floors of the storage unit never seemed to be swept. My wife and I move things in and out of our storage and dust and particles are always flying around. Those same dust and particles seem to always be there, some for weeks. With previous ownership, the floors were always cleaned and often we would see the employees sweeping and taking out the trash. With prior management and owner, the AC was always on. The inside was nice and cool and you hardly broke a sweat when moving things in an out of your storage, now it's like a sauna in there and makes it uncomfortable to even more a little. Since Extra Space has taken over, the AC has been non-existent. The last thing is the gate time. The new hours were an upgrade from previous management, 6am-10pm, but the only issue is that offer the elevators are turned off before 10 or the gate doesn't open. I was there at 930 trying to get to my unit and my code did not work. My wife and I have a small business and need to get to our inventory, but when the hours listed don't match, this causes us to lose money. This was never an issue with previous management.

10'x8'units are falsely advertised. Actual size is a full foot shorter (10x7'). I asked for another…read moreavailable unit when I discovered this, but they all measure 7' (one full foot shorter than advertised). When I brought this up to the manager the end of last year they said they would correct it. The unit descriptions still remain unchanged, prices are the same. Buyer beware. The other comments here are accurate. The place was immaculate when it was owned by Oakland Rd. Self storage. Now that Extra Space has taken over, the office is always locked during advertised business hours, the rear elevator is consistently "broken" and auto repair is being done on site. Management is never around. Expect to be gouged on prices after your prepayment, so prepay if you are staying longer.

Great service and experience! Staff was very welcoming and helpful. We had a great experience.read more

Michelle was wonderful in helping us get set up with our storage unit. After spending the entire…read moreday visiting other facilities, nothing compared to the ease and pricing at A1. Many places had high base rates, misleading "free month" promotions, price increases, and extra insurance or admin fees. We also checked Trojan and Extra Space--Trojan, in particular, advertised two free months online but only honored it if you moved in exactly on the 1st of the month, which is unrealistic. In contrast, A1 honored a free month even though we moved in mid-month and ultimately gave us a much better deal. Michelle made the whole experience smooth--highly recommend!

This place used to be Bay Rock storage before it became StorQuest (about 3 years ago). When Bay…read moreRock was the owner, I used to pay only $76 per month. After StorQuest took over, they increased the price twice. I DID NOT LIKE THE STORQUEST PRICE OF $96 PER MONTH FOR THE SMALLEST STORAGE UNIT. RIDICULOUS!

Great storage facility--clean, well-maintained, and with a big driveway that makes access easy…read more Very convenient location close to the freeway. Staff V and Joey were extremely helpful and patient, and they always called back when I needed assistance. Thank you!

Sandra was so helpful, she is truly knowledgeable in storage facility management and best…read morepractices. She certainly made us feel that we made the right decision to house our belongings here and set us up with a through plan for budget. Excellent service!

This storage facility is under new management. You must be out of facility by 9pm. By the time I…read moreget off work and drive there.... I barely have enough time to access what I need. I was already unhappy about 10pm close time in the past and now it's just not going to work out with new times--- paying same rent (actually I was just increased) I was not notified of the change in hours. The facility offices are now closed two days per week -- previously only Thursdays. The days changed and again no notice.

Initial Review Before Moving In…read more Alex and Alyssa were amazing with helping me tour the facility and filing my paperwork. Price is pretty affordable, especially with how new and nice the place is. The area is very secure and has dollies with industrial sized elevators! When you first sign up, you also get to spin a wheel of free goodies. Definitely recommend this place to anyone who needs a storage unit in the San Jose area!

Based on my experience, I would not recommend storing here since I didn't feel secure…read more However, they have great prices if you're on a budget. (The good) - prices. They have some of the best deals for units. There's a truck that can be used once and a box discount. The building is also new and generally clean but could be better. (The bad) - questionable people inside. I went in and there was a guy who smelled homeless like he hadn't showered & was putting plants (???) in his unit. I was confused why he was going to put plants in his unit... is that even allowed? - employee asked how long I would be gone or need my storage for and that made me feel suspicious and not safe. - this business is in an industrial area & down the road. it is an okay area during the day. there are plenty of other storage unit businesses around, so I would say your items should be safe.

Used them to store my daughter's belongings for the summer. James was extremely helpful and made…read morethe whole process seamless and easy. Highly recommend and will definitely use them again at the end of this school year.

Manager is super helpful, respectful, and kind. The facilities are clean and accessible. Couldn't…read morehave had a better experience!

Excellent thanks catrina perfect and top of the line customer service a 5 stars repread more

Be aware, future storage renters:…read more For rental agreements entered into on or after January 1, 2026, California law requires storage facilities to disclose whether the rental rate is promotional, whether it may change, and the maximum rental fee that could be charged during the first 12 months. Don't be lured by attractive introductory discounts. Read the fine print in your rental agreement carefully. Many facilities reserve the right to increase your monthly rent after just a few months, often citing inflation or market adjustments. I rented a unit from February 28 through July 31, and my monthly rent increased by $411 in less than six months. In my experience, I also found evidence of rodents in my storage unit. Although I did not store any food, some of my boxes and automotive chemicals were damaged. Before signing a storage rental agreement, ask: * How often can the rent increase? * How much notice will I receive before an increase? * Is the advertised rate only a temporary promotional price? * What pest control measures does the facility have in place? A low introductory price can end up costing much more than expected, so make sure you understand the terms before committing.

very good princess thank you. Rental was easy. Showed my the space prior to renting. Was thorough…read moreand fast with paper work

Great service, good management and easy to access.read more