Giving a written 4.5 (would be saying 5 stars if I'd been told Saturday eve when I got a call-back…read morefrom Jesse about my 5-year-old system blowing hot air, that they weren't open on Sundays and I should probably reserve a first-available dispatch right then), but after 2 days in an 87-degree house, they were able to get a dispatch to my house super quick on Monday morning & luckily I had a much more minor issue to deal with!! Jorge was professional, thorough, and efficient, and he even made some recommendations to prevent future power issues as well as get me set up on a yearly spring diagnostic to get ahead of any future issues. (This company originally sold & installed my current HVAC system & gave me fair pricing & a quick install time-frame as well, when my original system finally died. This was the first time needing help with an issue & they took good care of me.) I do recommend this business for new HVAC & troubleshooting support!

I had used Arrow for many years because of the excellent service I received from another technician…read morein the past. Unfortunately, my experience changed two years ago when I had a new HVAC system installed. The technician, Michael B., was rude and grumpy during the initial consultation. On the installation day, the crew caused a significant water leak inside my home and then gave me an explanation that I later learned was untrue. This week, I called Arrow for service, hoping I would have a better experience. Instead, the same technician, Michael B., was assigned to my appointment. Without asking permission, he entered my open garage and loudly knocked on the door leading into my house. I had only opened the garage so I could show him the attic access, and I was shocked by the intrusion. Throughout the visit, he was again rude and visibly irritated. When I asked a simple question, he responded in such an aggressive tone that it felt like he was yelling at me. It was an extremely unpleasant experience. Based on these repeated encounters, I don't believe Arrow places enough emphasis on customer service or professionalism. I used to recommend Arrow to my neighbors, but I no longer do so. I'm sharing this review in the hope that other customers won't have the same experience I did.

John really helped us out when this happened. He was polite and very professional. Thanks Britton…read moreService!

On time. Found the problem with the AC. Fixed the problem. Gave advice for avoiding the problem in…read morethe future. Professional. Excellent rates. Would use again in a heartbeat.

We hired QLS to install a mini split for us in our pool house in 2017, we had a few issues taken…read morecare of by other companies throughout the years. Nothing was ever noted that installation was done poorly or incorrectly, as you can't see into the wall to know until after what happened as that could not be seen. Fast forward about 5 years, and the unit on the back of the house fell off the wall, causing damage to the electrical wiring and copper tubing. We contacted QLS for service to look at the unit, determine why it had fallen and to see if it could be repaired. QLS did come out this time and re-hung the unit, stating it wasn't bolted into any studs and only the siding and the OSB. The technicians couldn't get the unit working on the first visit. They dropped off the disconnect breaker at the door to my kids and said they didn't have one. I was able to test the breaker and determine it was functional and opened the cover for the electrical wiring and found the supply wiring was not visible as it pulled into the flex conduit coming from the disconnect to the unit. I re-terminated the wiring and the unit powers up but won't blow cold air. I let QLS know what I found and they said they would come back out. The tech on the second visit ended up fixing the unit letting us know the copper tubing was crushed and all the refrigerant had leaked out, was able to un-kink the tubing and recharge the system. They later sent an invoice for $811, without ever confirming the estimate with us prior to fixing the unit or even giving us a clue as to what it might cost. We would NOT have approved of that cost. We would have said we do not need the unit anymore, we already have a window unit in there from the other times it did not work. We feel this should have been communicated better and honestly feel taken care of by the company, not because they had to or it was under warranty. Obviously, it wasn't by this time. But more to do with the fact that properly installed units do not just fall off walls for no reason. It wasn't neglect or even an accident on our part. Even QLS admits that units do not just fall off the wall, and they provided some pretty wild hypotheses as to how a motorcycle driving through our yard knocked it off the wall, while not physically damaging the units frame or coil fins, not even a scratch on the paint. (We do not own a motorcycle, the marks the tech saw were clearly from mowing the area so that the tech could access the unit). If the owner would have really analyzed the images we sent, he would see that it's technically impossible for the unit to have been hit due to placement and tracks. Well played QLS, doing some questionable work in hopes that by the time anyone notices, you can technically and legally claim it's not your problem anymore.

QLS installed a new Bryant AC unit for me in April. I was very happy at that time. Along with the…read moreAC unit, they replaced the thermostat which is made by Honeywell. Something happened to the thermostat and it wasn't working. I called QLS on a Friday and they told me to call Honeywell as their techs don't reprogram the thermostats. I found out then that Honeywell outsources troubleshooting to Resideo. Resideo call center keeps regular office hours so I did not have AC for a weekend. Since the Resideo Tech and I could not get the thermostat to work, I called QLS again who sent a tech out, and he replaced the old one. I called Resideo back and they helped me reprogram the thermostat. I've had no more problems with it. QLS didn't charge for that visit. In October, I was having trouble with the heater. I called QLS and a technician came out. He looked over the system and had to replace the circuitboard. I asked him if I could pay the bill and he said there would be no charge as the part was under warranty. Later in October, I received a text message that I owed for the service. I called and Vanessa said she would check into it, I assumed everything was taken care of. Today I get another text message that I owe for the visit back in October. When I called in, I was told that while the tech was here, he did a semi-annual checkup on the unit and that's what I'm being charged for. I was very upset because I'd been told by the tech I didn't owe for of the visit- had he told me I owed for a check up, I would have paid it during the original visit. When I called in back in October to the office, I assumed everything was fine because I heard nothing back for a month. QLS is extremely responsive to calls, and their texts are professional and friendly. But beware of communication issues and charges.

I would def recommend this company- they came to fix my AC the same day, and had to wait on a part…read morebut still made me a priority until they had my AC working. I am so grateful and I appreciate how friendly and professional they were and how fast they fixed my AC in August heat!

Capital City HVAC Solutions provided exceptional service when our AC went out in the summer heat…read more The technician was incredibly thorough in diagnosis and making sure that AC will work correctly after the fix. They had to come back next day as some additional parts were needed but they came back early in the day to ensure that AC will start working as soon as possible. Overall, very impressed by them and will go back to them for any future HVAC related work.

Middle of summer and our A/C had not been doing its job properly for our two story house. Had…read moreRadiant come out previously and the guy took 20 months and said seemed to be working fine. It wasn't! (That's a whole other review I need to do with them!) Was miserable with our interior reaching 93 degrees Sat night. Needed someone to fix this for my family and dogs. Called Airsheen on Sunday morning and our tech Sandy came out within the next hour. Very thorough and diagnosed two issues needing to be fixed. Bottom line- she was awesome and got the house cool again. By next morning, our system was working great and house was cool and comfortable. These folks are thorough, explain what they are doing, very fair in pricing! I signed up for their regular maintenance because I was so impressed with them! If you have any HVAC issues, this is the company to call! Well done Airsheen! So thankful I chose to give you a call!

People often say, "Please, if you know a car mechanic who isn't crooked, pass them to me."…read more But what about AC people? It's increasingly costly and scary, when you have to call them because you slept about two hours under 89 degree heat inside, due to your system dying. Well, Shahin, who is a sort of company partner and 15-year professional, will make room in his schedule to show up early and cobble something together, while you decide what to do next. He found an old part and made it work temporarily. Very few servicemen would do such a thing! It is because of him that my child was able to sleep for school, and we were able to think again and work in our house. This week would've been memorably disastrous if not for Airsheen. He does not mince words about the systems. There will be only solid advice from a hardworking expert.

After a rough start to my hvac leak, Totally Cool came through with flying colors, spending time to…read morediagnose the issue, fix it and checked back to make sure it was working correctly. I appreciate Anthony's time and care and the sincere apology for the rough start.

I really wanted to give this business a higher rating because my initial experience with Anthony…read morewas fantastic. He provided a thorough inspection and great feedback as we looked to upgrade our AC and centralize our system. Unfortunately, that's where the service ended. Despite following up multiple times since the summer, I never received a quote or a return call. To make matters worse, the office staff was incredibly unprofessional; the woman I spoke with was short, dismissive, and lacked basic customer service skills. Do yourself a favor--there are many other companies in Austin that are more responsive and work directly with Austin Energy (CoA) for incentives. For a comprehensive list, check the Austin Energy website, but here are the companies currently listed as participating in home energy savings: 1st Choice Energy Abacus Plumbing, Air Conditioning & Electrical AC&A INC dba American Conservation & Air Airco Mechanical, LTD Attic Insulation & Energy Savers LLC Castillo's Service Conservation Services Exalted Solutions LLC Green Collar Operations Intelligent Air Services McCullough Heating and Air Conditioning Quality Living Services Stan's Heating & AC The Solution Finders AC & Heating LLC We ultimately went with Service Wizard for our new install and highly recommend them. They were prompt, efficient, and cost-competitive. I still recommend getting at least 3 quotes to ensure a fair price, but save yourself the time and skip this company.

I am very happy for the AC service I received from Tylan and his helper Jared. The PVC pipe had…read moreseparated from the coupling on the AC drain line. Tylan wasted no time getting it reconnected securely and he made sure the seal was tight. They tested the drain line by pouring water down it, and Tylan confirmed there were no leaks. Tylan was professional and genuinely cared about the quality of the work. I highly recommend Kindred Services and Tylan for all your HVAC service needs!

Thorough job, good communication, fair pricing. I've used Kindred services twice now and I'll…read morecontinue to call them for my commercial and residential HVAC work.

I had some AC vents replaced at were I work and the installers were professional at what they do…read moreand did a great job. Cleaned up after they were done. Keep up the great work.

Top notch A/C specialists!!!! I had a brand new two-stage Trane system installed by another…read morecompany that wasn't installed/functioning correctly. Dave from Air Conditioning specialists came out and was able to trouble shoot, fix multiple issues, and now I have the whole system running beautifully. 100%, I will ONLY be using Air Conditioning Specialists for all future maintenance and needs. Austin is tough town to find good service providers, ACS is clearly one of the best.