I have been a customer of this shop for many years and have spent hundreds of dollars here over…read moretime, which is why this experience was particularly disappointing. During my most recent visit, I was browsing and deciding whether I wanted to purchase another cake. I asked my partner to take a look at a coffee walnut cake I was considering. While I was looking at the display, a staff member suddenly approached me and loudly asked, "What can I help you with?" The tone and volume startled me. Her expression was very serious, and it gave me the impression that she was suspicious of me rather than trying to assist me. I had originally intended to ask about the ingredients and details of the cake, but because I was caught off guard, I simply asked her to get the cake for me instead. Looking back, I don't think I reacted the way I normally would because the interaction was so unexpected and uncomfortable. The situation became even more unpleasant afterward. The employee seemed to be in a great hurry and repeatedly asked, "What else do you want?" in a rushed and impatient manner. It felt as though she wanted us to make our purchases as quickly as possible and leave. Rather than receiving customer service, I felt pressured into buying something immediately. What made this particularly strange was that I was the only customer in the store at the time. Many people were looking around and leaving, while I was one of the few customers actively making purchases. Yet I felt as though I was being treated with suspicion while simply browsing with a tray in my hand. This type of hard-sell behavior is something I would expect in a crowded tourist area, not in a neighborhood shop where customers should feel welcome to browse and make thoughtful purchasing decisions. The experience left me feeling rushed and uncomfortable. I was disappointed by the products themselves. After returning home, I realized that many of the items I purchased were set to expire within approximately two weeks. I had bought a substantial amount of pastries, and it was unrealistic to expect someone to finish everything in such a short period. I also noticed that the quality of several items has declined compared to previous years. Some pastries were overly sweet, while others tasted dry. Although the shop still maintains beautiful packaging, the quality no longer matches the presentation. Prices have also increased significantly. Items that once cost around $3 are now closer to $5 to $7, with some reaching nearly $10 for a small single item. At those prices, customers should be allowed the time to browse, compare products, and make informed decisions without feeling pressured. I understand that staff may not recognize every customer, even after many years, and that is perfectly understandable. However, customers should still be treated with courtesy and respect. Browsing the store while carrying grocery bags should not result in someone feeling suspected, rushed, or treated like a potential thief rather than a valued customer. Not everyone who walks into your store is a thief. Many of us are loyal customers who simply want to browse and shop comfortably. If customers are made to feel rushed, suspected, or unwelcome, they will eventually take their business elsewhere.

來過這家店好幾次了，每次我吃完牛舌飯，都會來這邊買一些甜點回去，這次我又買了一個Royce的巧克力，還有他們的蛋捲，日本的甜點總是非常的精緻，大部分不會太甜，適合我們都把人的口味，店員的服務不錯，…read more耐心介紹產品, 喜歡他們各類的小點心

Heather sells the most amazing toffee at the Orange County Fairgrounds at their weekly farmers…read moremarket saturdays and sundays from 7am-4pm. She has tons of different flavors, I think about 10, all made by her perfectly, good packaging, taste out of this world. My favorite was the cranberry walnut, the macademia nut was also great, all good really. Bags start off at $5 which is fair considering all the work she has put into it. Come support a local business at the farmers market!

I too found Heather's Confections at the Swap Meet. I was bouncing around trying samples while…read morewaiting for my wife to shop when I tried Heather's brittle. Holy Friggin' Cow that stuff is good. I tried every sample she had and purchased the macadamia nut brittle. I don't know how she makes it, but it's light & fluffy and doesn't get all jammed up in your teeth. And did I mention friggin' delicious! I can't wait to go back and get another flavor (the cashew is pretty tasty).

My dream! I live candy !! Super fun vintage style candy…read morestore on Balboa Island They have all kinds of Candy from salt water taffy to gummy candy from Sweden. A lot of it is by weight. So be careful because it is expensive. I guess since it's in a tourist area the price includes the experience - just be aware. Staff was super helpful and nice. Great service

Bright, welcoming, and fragrantly perfectly sweet. 5-Stars…read morefor their old fashioned hand dipped milk chocolate ice cream bars and cotton candy treats. A variety of taffy and candy selections (nostalgic and new) Fun soda pop variety too. Summer staff was a younger crowd, but it seems like a lighthearted and fun shop atmosphere.

Friendly staff, even though we came in 30 minutes before it closed. My kids wanted last minute ice…read morecreams and this was our first time. We did not feel rushed at all. The two ladies were super nice and efficient. Small shop, tons of flavors to choose from. I think next time I just need to be more prepared when ordering lol we chose simple flavors. I ordered the mango chamoy, the sorbet was sweet, but not overly sweet. Well balanced. The ice cream bars did look interesting!

Always a great treat option ... The flavors you dont see at…read morethe classic shops, they have stepped up the game big time. My wife loves the avocado pops and says its like a dessert she used to have in the Philippines. I tend to go all over the place and try different options, Im always amazed and ready to go back and try more. Staff are friendly and the service is quick. Ive seen some massive bowls they make that look like they feed the whole family. This place is great.

New location in South Coast Plaza across from Lego Store. See's is always bright and clean and the…read moreassociates are friendly, offering you a sample piece of chocolate while you shop. I love that their chocolates have good ingredients and not too sweet if you pick the right items. The Halloween items are already out and displayed. Although my favorites are the dark chocolate with nuts. I like to create my own box if I'm eating it, but will grab the nuts & chews as a gift.

I've been a lifelong fan of See's Candies, and my entire family has always loved the brand. In my…read morehumble opinion, See's makes some of the best dark chocolate anywhere! Whenever I visit Crystal Court at South Coast Plaza, I always make a point of stopping by the See's Candies location to pick up a little something. As wonderful as the products are, I have to once again compliment the amazing staff. They are knowledgeable, professional, friendly, and consistently provide outstanding service. I was surprised to learn that today is their last day before the store begins what I understand will be an extensive remodel. I wish the team the very best during the renovation, although, honestly, I'm not sure the store really needs it! I think it's beautiful exactly as it is. The black-and-white color scheme, marble, and intelligent layout give it a classic, elegant appearance. Now, I say this jokingly--but perhaps with just a little bit of seriousness--if anything needs updating, it might be the uniforms! The women's uniforms remind me of nurses from the 1970s, while the gentlemen's uniforms look like something worn by milk deliverymen in the 1950s. All jokes aside, please consider giving those uniforms a modern refresh! Other than that, you guys are absolutely awesome. Thank you for the consistently wonderful service and for making every visit such a pleasant experience. I'll continue to be a loyal See's customer for many years to come. Best wishes to the entire team during the remodel!

Out of all the Golden Spoons in OC the Newport location has got to be one of my favorite ones…read more First, the location there are seats inside as well as plenty of seats outside (always a plus when you can sit and enjoy your frozen yogurt at the location) Second, the staff here are always so cheerful and friendly. Third, the portions. This location does small, medium, and large (I believe others do a mini size and I believe you can request a kids size here; although it is not advertised). They are VERY generous with their portion size and topping scoops, which I very much appreciate! The topping to yogurt ratio is perfect. As a plus this is one of the only locations that does a variety of different cookie doughs as a topping. This location also offers a stamp card so after the 8th yogurt you buy you get one free.

Golden Spoon was great!! I think the price is so reasonable. The staff was awesome! We had a young…read moreman working on a Saturday afternoon and he was so patient with my group while we tried the different froyo flavors. They have good tasting froyo and cookie dough you can get on the bottom of your froyo. They have tons of topping options too!

Came here on Saturday afternoon and we were the only ones. We sampled some of the flavors and the…read morestaff was patient and friendly. Love the Old Fashioned Butter pecan ice cream flavor. They have regular sugar cones and waffle cones. My daughter was very pleased with her paper unicorn headband! There's a few tables inside.

Quite possibly the cleanest and nicest looking Baskin-Robbins I've ever been to. Took my son out…read morefor sushi and he asked for Ice cream later and suggested baskin-Robbins. Parking was weird but we made it work. I haven't been to one in ages and we found one nearby, we met the owner and his son, the family seems so wonderful! I enjoyed a Jamoca almond fudge and my son got a Twix ice cream. Mine was incredible- very creamy and nutty. I really liked that they kept the ice creams that contained nuts in an entirely different freezer on the other side of the store. They also had many different options for cakes and pies. We will definitely return to this location!

I was craving something sweet and a great latte on a Friday night, and this place was the perfect…read morefind! They're open late and offer delicious gelato, affogatos, lattes, and cookies. The staff was friendly, let me sample a few gelato flavors, and gave excellent recommendations. I ordered the latte macchiato, and it was hands down one of the smoothest, best-balanced espresso drinks I've had. Plenty of indoor and outdoor seating made it a great spot to relax. I'll definitely be back!

Bacio di Latte remains one of my favorite dessert stops and I think this Newport Beach location is…read moreone of their newer ones I ordered my usual, the peanut butter caramel chocolate gelato in a kids cup and it was so good as always. Rich, creamy, intensely peanut buttery, and even better with the chocolate topping and crunchy caramel. Also the kids size is plentyyyy My cousin got the classic Bacio di Latte sweet cream flavor with rainbow sprinkles, and it literally looked like a gelato dot cake. The service is sweet, parking is so easy, snd the store has that same cute Italian vibe that I love about all of their locations I was secretly hoping they'd have the chocolate pistachio crunch, but they were sold out when we stopped by. Guess I'll just have to come back sooooon