I had a great experience with Royalty moves back in February where they helped me back a trailer. So, when I was coming back to NC, i texted him on the Monday before the move and asked if he was able to meet at 3pm on Sunday to help unload the truck. He said he could. We confirmed the time. He did not ask for a deposit. All good I thought. Sunday rolls around and I text him at 1pm asking him to confirm the move in at 3pm. Silence. Sunday at 3pm rolls around. He's nowhere to be seen. I call at 3:15pm. No Answer. I call at 4pm no answer. I've been ghosted with a truck full of boxes with no help available. He calls back at 4:30pm. He says he can't make it that he sent his crew out. he then says that he can't do today. Then, he says that we never confirmed (lie). Then he said I never sent a deposit (he didn't request). Then he said, "why do you need to be aggressive here?" Well, I'm angry because i've a truck full of boxes, no help, i need to get the truck back and I need to work the next day. End result - I unloaded the truck by myself. And, hence, this 1-star review. read more

Preface to this review. I had used Yelp to get quotes on a move from Durham to Wilmington I initially had quotes ranging in price by thousands of dollars. So I clarified my requirements and offered FaceTime/Skype appointments to provide visibility to the move. Royalty upped its original quote of $800 to $1,000 then $1,200 and said that he wanted a chance to see the beach and that he just bought his truck and was wanting to utilize it as much as possible. I bought his line and wanted to hire him. ... he wasn't the cheapest but I bought his 5 kids and new truck story .... And it is all a story Tony Douglas is the owner of Royalty Moves if that is truly a viable entity. Tony is right no matter how wrong the situation is. Or how wrong he has done you!! I should have acknowledged that my $600 deposit was a lost cause when 3 days after me sending him the money ( 50% of the quoted job) , he wrote to say that he needed another truck and the job would now be $2,000- not the agreed $1,200. When I told him, that he lost the job, he told me that he had a " no cancellation policy" and would not return my deposit of $600. Tony said he was just trying to do "right by me" and that he needed a second truck. He agreed to physically come to my house, which he did and acknowledged that his 1 truck would be sufficient. With 3 weeks before the move, it looked like this initial hiccup had been resolved The day before the move, I texted Tony to make sure we were all set for 7:00 am the next morning. 3 hours later he texted me back -"all set, but do you have blankets?" Okay.... The story goes from bad to awful from here Tony says his truck broke down and his blankets were in the truck, but no worries, he'd rent the truck and blankets and we were still on for 7:00 am the next morning. A few more texts from me, explaining that we had a lot of dominoes in play on the move starting on time, and Tony reassuring me that he was all set. I also started to get the feeling that Tony's truck wasn't just broken down, but impounded. The next morning, we woke up at 5:00 am , checked my phone and read a text from Tony- sent at 10:04 Pm - "Can you guys grab the truck for me in the morning and we start the job at like 9 I'm having a problem reserving the truck it has my number flagged connected to another customer I think this is the quickest fix for me to get you to get the truck first thing in the morning and we get the job done ". When we didn't reply because we were sleeping, he wrote: "Let me know first thing so we can get it squared away I DO NOT NEED TO CANCEL THE JOB I JUST NEED FOR YOU TO PICK YHE TRUCK UP YOU RENT A TRUCK AND WE CAN START THE JOB AROUND 9:00?" I called Tony once I read the texts in the morning and the saga became a fiasco. We asked for our money back, he said he didn't have a cancellation policy and that he'd find a way to get a truck. He ignored my calls and texts for a few more hours. Said we were just too much of a problem and stress and that by afternoon he could send our deposit back possibly but that he didn't have a cancellation policy. We actually did rent a truck from uhaul but Tony had been blacklisted and he couldn't be a registered driver on the truck So we said we couldn't proceed and he said -" so you're cancelling? " Tony told me I was bad blood and a nasty person and he had done everything possible to make the situation work. Tony is delusional in his perspective on reality. Beware of him It has taken me a few weeks post this encounter to calmly write this review. He was exhaustingly warped in his spin of reality. I highly recommend that YELP eliminate this company from future bids on move projects. He is not professional, nor courteous , and most importantly in a mover- he is not Reliable Do not use this company and I apologize for anyone who has been burnt by him in the 3 weeks that have past since our nightmare with him read more

I hate to - but have to update yet again - everybody needs to know who Tony is -- This morning Tony calls/texts and bullies me to try to get the reviews taken down. I told him if he just refunded the money as promised on the 2nd (the day of the move), I would take them down. He kept arguing for another hour saying I was the one bullying him. I offered to let him pay me the money he owed me. Got a pretty rude response. At this point, I feel like I have to go to small claims to get the entire deposit, change fee AND the money of the replacement movers back from him for all the crap he has been putting me through these last 9 days. He won't leave me alone! I have not contacted him once yet he keeps contacting me about these TRUTHFUL reviews - wanting me to take them down. I can't help it if he failed on the 2nd, didn't refund me what he said he would and keep making excuses. read more

Great movers! They were on time and kept me informed by text and phone during the move. I needed an antique 100 year old cedar chest moved from Charlotte to Raleigh. Their price was very reasonable. Tony seemed very competent and knowledgeable over the phone. They drove to Charlotte, secured the chest and drove it Raleigh without incident. They had wrapped it so completely that it took them 10 minutes to unwrap it. No damage to the very delicate chest. Very friendly. Highly recommend them as movers for any size load. read more

I paid Tony Douglas to move out of my house and into storage.. Once I found a new place I paid Tony Douglas $150 to move me into my apartment but when I didn't agree to have interactions with him he refused to give me my money back and a few pieces of my bed that he "accidentally took" I have begged him to give me my money and bed pieces back for 4 days and he keeps giving me the run around when I reach out to him he disrespects me saying I'm not pretty I'm a dummy etc I have tried my best to be patient and work with him but he's clearly not going to give me my money nor bed pieces. read more

Royalty Moves - Movers Near Me

The movers did a great job. They took very good care of my belongings and made sure everything was secure. I was very pleased with how the move went and I would use them again. read more

I have given Tony several days to call refund me my money only for him to decline my cash app to send me my money back. Please do not do business with him especially if you have to cash app him your money before the move. I contacted yelp and they do not back him. So now I have to take legal actions to get my money back. He also has blocked me. Check with the BBB he is not registered or listed read more

Best Movers!! If I could give more stars I would totally do it . From the time I have scheduled my move with Royalty Moves till the last item was unloaded the service was amazing. They were very professional, organized and efficient. We had to move from Raleigh to Charlotte and it was challenging because of the weather.. But Tony and his partner managed the move so well and unloaded all the items with utmost care. I would highly recommend Royalty Moves to any one looking for a great team to help you move stress free. read more

We appreciate the extra effort that Royalty gave our project. Our project included two phases: clearing out the house to get the floors refinished; and moving everything back a week later. They were extra careful to avoid damaging the furniture, walls, and floors. Also, Royalty dismantled and rebuilt several pieces, and put together several new pieces. They worked late on a rainy Saturday night to get the job done. Thank you so much!! read more

Tony and his team did a great job moving my piano to my mother-in-law's house 49 miles away and their team had to bring up a flight of stairs carefully. As a result, I'm very happy with the results. read more

Royalty Moves did an awesome job for us and I would absolutely recommend them to anyone else. They were responsive, on time, reasonably priced, and careful with our furniture. Will use again next time we have a need! read more

Royalty moves was amazing. They helped me last minute with my mom. They were fast, efficient, and reasonable. Thank you so much!

Tony is wonderful and very reasonable prices. Tony and guys did everything packed loaded and unloaded everything. They are very careful with moving your furniture and everything else. I would recommend to anyone that asks. I will be using his company again!!!!! read more

Tony encountered some circumstances beyond his control the day before our move but instead of backing out he found a way to get our move done. He and his guy were careful with our things and worked quickly. They were friendly and courteous. They made sure everything was secure in the truck and put all the things where we wanted them in the new place. We will certainly use his company again when our house is complete and we can move in. Thank you Tony! Highly recommend! read more

Very reliable. They did more than I expected them to do. Very hard working and excellent work ethics. I would recommend this company to everyone! read more

They started off a little on the ruff side, but they ended off being true pros. It was a long day that went late into the evening, but they never stopped. Thanks guys it's been it true please. read more