I have rented in the past. Also I was familiar with several…read moreother people who had rented units in this facility - long term. I mean like over 5 years. Over 10 years. Over 20 years. There's a lot of square footage to maintain. They do an exceptional job, for the most part. Jennifer in the office is well known for going above and beyond when it comes to customer service. I thank Jennifer, Tracy and Acme Storage for some memories I will never forget and a true demonstration of compassion. Every facility has its challenges and it's sometimes difficult to control the actions of others. Overall, during the time I rented at Acme I can honestly say that when someone's presence on the property clearly affected others in a negative manner, they weren't there for very long. I wish you all the best, Jennifer. And forever fond memories of Bob, Peanut and Animal. From Boots

I have rented from Acme Storage on several occasions over the past 10 years. Compared to other…read morefacilities, I find Acme to be very clean, well-maintained, has top notch security and is fairly priced for the size of units they offer. Beyond that, the office staff is great! I have nothing but good things to say about the Office Manager Jennifer. She goes above and beyond what she has to and always greets me with a smile! I highly recommend this storage facility.

When I rented there was never a problem. The facility was clean, well managed, good temperature…read morecontrol. accessible. Portland is weird and I can only guess why these negative reviews are coming in. The typical bullying campaign against "we know who." Just stop!

Everything was fine for the first few months, they drew us in with a great deal - 1/2 off our first…read moretwo months. We paid $40/month for the first two months, then the price would go back up to $80 regularly afterward. Not even 4 months into using them for storage, they sent us a notice saying our rent was going to increase. IT DOUBLED IN PRICE. Went from $80 a month to $160, within 4 months. They also gave us 30 days notice about the change, so we really couldn't make a change or move companies quick enough to avoid the rent increase. DO NOT USE THEM. Rent from a local company, or read the contract very very well. We will be moving.

Main issues: 1. pricing lies (a bait&switch style of pricing). 2. Automatic "insurance" that covers…read morevery little. 3. Their online account access. 1. Ignore promotional pricing - once it's over they happily increase monthly rent by 70% of the normal rate. READ: PRICE WILL INCREASE ON THE 4th MONTH. This is consistent and likely an established business practice. Case 1: promo pricing was 50% off first two months. Large (intentionally nonspecific) unit- $136 "normally" with $68 as rate for promo pricing. Rented in June. Then, rate jumped by $88 to $224/month. Given notice in last week of September (25th) for November new rate start. After raising a stink they dropped it by $22. That's still $66 over what I budgeted. Case 2: Had to get a 2nd unit last day of move and didn't have time to go to a different place (believe me, I would have). A smaller unit at $42/months as "standard rate" (October '25). Promo discount of 50% for first 2 months. Notice received in December (26th) that rate will increase to $75 starting February. Again, over 70% increase in cost. And $33 above budgeted. Like clockwork. They claim: [*Warning - eye roll following reading their statement may cause pain*] "We understand that any change in pricing is significant, and we want to assure you that this decision was made after careful consideration. Our team is dedicated to providing you with the best possible storage experience, including ongoing maintenance and upgrades to our facilities." I watched this building get built. It's new. Upgrades..? No. Maintenance, okay but what kind of incompetence didn't plan for that in initial pricing? It's not incompetence. It's shady and unethical. Cowards. What does $100 get you every month? 2. They make you pay upfront for insurance at $12/mo that covers up to $2k. I suggest not storing items at $200 a month if it's all worth less than that. I gave my documents quickly. I was still charged (for first unit) and had to ask them to refund me since I was charged again. I got a second unit as noted - under the same account, passcode, email etc. They still preemptively charged that insurance despite my private policy being on file already. Needs more refunds again. Very dumb. 3. They have an online account (kinda) but it's limited in function to strictly facilitating them getting your money. You cannot see itemized statements. You cannot submit or view documents. You can update your basic info and payment info and see payment history (only total they took from your account so nothing useful). You must request actual itemized statements EVERY MONTH if you want to see what that extra fee is for. Only positives are the doors work and it's relatively clean. But it's new...we'll see how far their maintenance goes. Go elsewhere.

Prompt response and attention to questions I asked versus trying to sell me on something…read more Refreshing...

I highly recommend West Coast Self Storage because of Felix, the person at the front desk who…read moreassisted me. Moving, as we all know, is a really stressful endeavor, so it's comforting to meet people like this who can make the experience go smoothly. Felix is incredibly helpful, knowledgeable, and kind. It's rare to meet someone in customer service who can establish a genuine rapport with everyone who walks in the door. Thank you for being awesome!

This review is specifically about Sylvia who works at the West Coast storage facility on Halsey…read more She is outstanding in her knowledge, empathy, and orientation to customer service. She helped me so much as I was moving my stuff out of storage. I have to say nobody else I dealt with at this place during the almost 9 months I had to store my belongings there even comes close. Thank you SO MUCH, Sylvia, for your kindness and humor. You really helped transform what had been a pretty stressful move to one that restored my faith in humanity!! You are totally awesome!

Great place! Kelli is amazing and so is Dimitri. They made the process so easy and are they are…read morethere to help in any way they can. I've been renting a storage unit with them for two years and have never had a single problem. Prices are very reasonable and the units are really clean. I couldn't have found a better place and the location is so convenient.

Racist and incompetent. Requested a storage space from them and provided my Georgian (Sakartvelo)…read morelicense. They called it fake and gibberish - so they either can't read or don't know how to use google. One good thing about them (if you manage to rent a space from these guys) is they apparently don't care about money

Truly an awful experience. No one gave me the code to the building when I first signed up, so I…read morecouldn't access it the first whole day I was renting it. Then they locked up my (fully paid and up to date) unit with a red "overdue" lock. I went by during office hours three separate times, and not only was no one there, no one answered the phone. I had to call the corporate office to get anyone's attention and in the meantime I had to pay for an entire additional month of storage.

Their complex is Infested with rats. Ruined all my bagged clothes motorcycle equipment etc and put…read morea horrible stench on everything i had inside storage unit. Dead rats left on the floor. Rat droppings and piss no good.

Absolutely wonderful. I was able to take advantage of the 3…read moremonths 1/2 price discount. The manager, Amanda, and her assistants were friendly, helpful and answered all my questions directly. I rented a 10 x 30 outside access with roll-up door. It was clean and easily accessible to moving trucks. All the paperwork was sent via text and email to me. Once I filled everything out, I sent back through their automated system. I got the unit #, the gate code and the paid invoice showing that the auto debit was in place. An excellent experience all around and recently my car battery went dead and I got stuck inside the gates. Amanda was gracious enough not to charge me for not making it out by 9pm... we were able to push car out when she opened the gate...once battery was replaced in key fob I was good to go.

My initial move in I had the pleasure of dealing with Melissa. She has excellent customer service…read moreskills and was able to quickly and easily fix an issue on my behalf dealing with move in and reservation. The rates are considerably lower than I was able to find elsewhere in the area, not to mention, access hours are longer then my previous storage unit. Recently, I dealt with some other employee, some morbidly obese gal who was far from pleasurable, who chewed me out for my 5 lb dog sniffing around the grass outside of the property. There is a fair amount of semi truck traffic next door, as well as tenants who drive wrecklessly leaving the property and the grass was a place my dog, and as well as myself, felt safe without the worry of being ran over. There was also an extremely large homeless encampment , 50+ RV's, cars and tents, all along Marx street recently that has been since Removed. However, there is still a fair amount of trash littering the street. With that said, I was also worried that my dog would find something that would harm her. As of right now, I have spotted half a dozen pieces of foil that were clearly used to smoke drugs. My dog is very small and it wouldn't take anything for her to overdose on fentynol. I don't expect trojan storage to clean up the street of needles, foils and human feces, but a little compassion for something that has absolutely no negative impact on their business would have been much appreciated. The comment about the employees weight wasn't meant to be derogatory, i just didn't know the gals name and didn't know how else to describe her

Well, the facility is clean, at least. That's one thing I can say in its favor…read more And Trojan is probably pretty good if you only plan to use the storage for 2-4 months. If you need long-term storage, though, look elsewhere. Once your initial 3 month term ends, rates will go up as much as 400%; I'm not talking about over the discount, but over the published rate on their website. For example, a 5x10 will be $60 for the first 3-4 months (plus discount), and then Trojan will raise the rate to $140 and dare you to move out, and they'll raise it by $10-$20 every year. So look at those rates on the website, and multiple them all by 250% before you commit, because that's what you'll really pay. This location also has tremendous staff turnover, and as you might expect of folks who work for a horrible company for only 6 months, most of the staff are rude, unhelpful, and often unavailable even during published office hours. Occasionally you get a nice staff member for a few months, but they leave for their own mental health (none of the nice staff mentioned in reviews are still working there). The elevators are regularly broken, as are the sliding doors, the carts are missing, and one of the drive-in gates has been chained permanently shut because they can't keep it in repair. Avoid.

Trojan Storage is by far one of the best places to put your extra things. I've done research on…read morelocal competitors and the Trojan staff (Evaristo and Aievery) is friendly, helpful, and knowledgeable. Pricing is competitive. The facility is spotless. I've read some of the negative reviews and it seems to me that some people don't read the rental agreement before signing. They do offer units at 75% off for the first two months. Of course the rate will go up to your standard monthly cost. Don't believe what your read - go visit them for yourself! And if you're lucky, you might even get to meet Sugar Bear!

beware of this company have account set up with payment info in their system EVERY month get late…read morepayment notice and late payment fee search for an honest company that will not try to chge fees when all they have to do is push a computer button and payment goes through then send an email receipt to me this storage company keeps being bought and sold then the customer gets the shaft when new company tries to up grade system find some where else

I rented their smallest unit for one month. I was out of the unit, I swept, took my lock, took a…read morepic of the clean empty unit and told the two chicks in the office I was all cleared out (I was 2 days earlier than I had to be). Since then, it's now been 5 months since I left and they keep calling to say they are going to auction off my unit (which has been empty and had no lock on it for 5months) and they have recently threatened to send it to collections to ruin my credit. WTF ...auction off what ? over 300 bucks they want for a 5month long unused clean and empty unit they know is empty. What the....what?

This location is awful. Why do we pay for a secure facility when they cannot keep it secure? My…read morelocker was broken into by someone climbing over the top and breaking the lock from the inside. No apology. No help getting restitution. No help filing a police report which they require to file an insurance claim. No help trying to find my stuff. I was told I was not the only one who had their unit broken into. I was refused a discount when I asked for one to continue renting my other unit. The outside gate has been bashed up and out of order for extended periods of time. The roll doors are consistently broken and/or wide open at all hours. Yet they have no problem raising their prices randomly. So bye bye public storage. I will NEVER use the company again. And avoid this location at ALL costs. Or the cost will be your belongings. I wish I had used my credit card instead of my debit card so I could have filled a dispute.

Kelly helped me tremendously when I needed a big space in a hurry. Thank you K! Public Storage was…read morehelpful via the app as well.