Monday 7/22 I signed a contract with Battle Ground Mini Storage for unit number 404. Tuesday 7/23 around 7pm I went to my storage unit, and found that there was a lock placed on the door, preventing me from accessing the unit. The office was closed. I called and left a voicemail.
Wednesday, my plan was to ride my motorcycle to the storage unit, store my motorcycle in my storage and pickup the 20ft uhaul truck I reserved for an 8am pickup. I had already supplied my registration insurance for my motorcycle.
Because a lock was placed on my unit preventing me access, I was not able to store my motorcycle, and forced to catch an Uber to pick up the uhaul.
When I arrived to pickup the uhual the morning of 7/24 at 8am, after paying for the uhual and completing majority of the self check-in process, I found there was not a combination lock on the back of the truck. I looked all around the truck and inside the truck. I called uhual customer service, who attempted to reach the site manager. The site manager did not answer. I was then transferred to the schedule department. From there I was rerouted to Orchards location. Due to Battle Ground Mini storage not upholding their end of the rental agreement, I then had to take another Uber to the Orchard location.
I arrived home at 9:30am versus my planed time of 8:30am. I hired movers through uhual to start at 9am. So I lost 30 minutes of moving time, as they were sitting waiting for me.
I called the Battle Ground mini storage location and spoke to Emma. Emma advised a lock was placed on my storage unit by mistake from there their security team. She also advised she didn't know why the combination lock was not placed on the truck, and that my reservation was in the system for self check-in.
As of today Emma is ignoring me. I have emailed Battle Ground Storage Unit on 08/13 and 08/19, and I have not received any response.
This is the total cost I ensured due to Battle Ground Mini storage placing a lock on my storage unit causing me not to have access to my unit and for their staff not setting the combination lock on the truck:
1st Uber trip-$21.44
2nd Uber trip-$34.68
Movers: $47.50
Total $103.62
I would like to be reimbursed for $103.62. In addition, I canceled the storage right away, due to having to get a unit elsewhere and I was told I would receive a refund, for $44.84 for the unit, and I have not. read more