This place is off the beaten path, tucked away, and pretty clean…read more The ladies who run the office are phenomenal at their job and their customer service.. I highly recommend for anyone who's in the area.

They recently had a brand name change. It's no longer Columbia Mega storage and ever since the…read moreswitch it's gone down hill. I think it's a Ustore now and the new policies are awful. The only nice part was that they kept the same staff through the switch! Until recently! I went in to pay my bill this weekend for next month and it's entirely new staff and they have no idea what they are doing and they are rude to top it off. I will be moving my stuff out quickly! Avoid this place at all cost! There are plenty of other storage options in Woodland.

Penny assisted me in getting set up with my storage unit and made the process smooth and easy, as…read morewell as a great rate! I would highly recommend hometown self storage to anyone looking for a great place to store their belongings!

Not only are these the nicest people you could possibly hope to encounter, they also offer clean…read morespace with super-convenient hours for access and office. I honestly looked forward to going to my unit and made it a point to interact with whomever was there for a guaranteed smile. If I ever have anything to store, I will be back!

Great place to rent Uhaul trucks and vans of all sizes. This is the closes place to our home so…read moreit's super convenient. Nothing fancy to say. The folks were very nice and the check in and check out process is simple. This is my new got to place for renting Uhaul trucks.

We really apologize for this review being overdue, just got caught up with the day-to-day...but…read morenow, we want people to know who are looking for a stellar storage unit experience, please look no further. Do not hesitate to reserve your unit... This company is professional, honest, and all around awesome as storage units go. We've had several located in different parts of the US, and yes there is a difference. We desperately required a storage unit, possibly two, due to a huge move from over 1,000 miles away. Calling from our home town and not knowing where to start, I decided upon Ridgefield Mini Storage. As luck would have it, owner Erica answered the phone and was informative, understanding of our situation, and helpful. She immediately made us feel at ease, we decided to move forward with them. This is one of the best storage unit facilities we have ever used in terms of communication, genuine helpfulness, cleanliness, & safety. The front desk mgr Camille, is just as helpful. It's always a pleasure speaking to either of them. They both go out if their way to answer our questions and find solutions. They are both on the same page, that alone in regards to doing business these days, is definitely a plus! Being new to this area, not knowing the lay of the land so to speak, we have called about other things in general relating to moving & storage and assistance, Erica takes her time with recommendations and assistance as does Camille. We are very grateful that the stars aligned that day I called and put me in touch with Erica over all those miles... thank you very much for everything, we really appreciate it and look forward to continuing our business with you!!!

Let me start off by saying that the staff, Brittany is awesome! She has helped us find the perfect…read morestorage unit, especially as our needs changed. Been using In Self Storage for about 2 years now. I've had only 1 price increase in that time, with advanced warning. Great at communicating. The facility itself is kept clean and well taken of. I would definitely recommend Brittany and In Self Storage if you're in need of keeping your stuff clean, dry and secure!

Amazing customer service, flexible plans, super easy payment systems, fast communication. Overall…read morewonderful experience. Thank you!!

Sherri the manager of this location is simply a delight! Excellent customer service and she even…read moreoffered us a more convenient unit with less traffic. Sherri deserves a raise!

First off the onsite manager Sharri is one of the most abrasive employees I have ever encountered…read morein my 30 years of law enforcement and I've seen and dealt with quite a few. Today I had a moving service scheduled to deliver my belongings from out of state to this location only to find the gate was not operating correctly. However, all security gates by law are required to have a safety mechanism and manual override which she had no clue on what to do. Her response, behaviour and mannerisms were so out of control is appeared as if she didn't have a clue on what to do. She initially tried to deny my delivery truck access but that ended up happening anyway because they were unable to get into the facility. I had to find another location at the last minute to get my items delivered at an additional cost. I have consulted a local civil attorney and will be pursuing legal action for damages. I've read several of her yelp reviews and they speak for themselves. How can any one individual be up and down like a roller coaster as Sharri unless their is an underlying issue. The facility has approximately (5) parking spaces in the entrance area. She even complained because my son-in-law and I were parked in the two spaces next to the office waiting for the moving truck. Now keep in mind there is "Zero Signage" indicating you can't park there. I truly believe Sharri was simply trying to pull a power trip on us but sadly she picked the wrong individual. Many of her yelp reviews were consistent with todays behaviour. What amazes me is when you call their office to lodge a complaint, it goes on deaf ears. That's probably why she is still employed at the company. I'm sorry but the only reason this facility got a one star rating is because I couldn't give them anything less. I "Would Not" use this facility for any reason when there are others nearby for comparable rates and much better conditions. In addition, this facility does not provide carts to move items from your vehicle into your storage unit when most others do. I could go on and on about this place but I figure you'll get the picture. Just remember, Renter Beware!

I rented a storage unit from Principal Storage and the staff were really friendly and helpful. The…read moreprocess was also easy. The building itself is very clean and has security cameras everywhere. I will be comfortable coming here anytime, even by myself, because it is so well lit and secure.

Andrew is absolutely amazing. I purchased a storage unit back in June when I was moving back home…read morefrom 5 hours away. They are super accomadating. Let me pick up my key a day early since I had a long drive and figured I'd be back after they closed the next day. The storage units are clean, temp controlled. They have rolling carts to transport belongings around the building. I even once locked myself in the staircase (oops) and I called the front desk and Andrew was super kind and understanding and came and got me out right away. I only had it for a few months but didn't expect to have such a great experience and customer service from a storage place. Highly, HIGHLY recommend.

This company increases the rent a ridiculous amount every 3-6 months. I would not consider ever…read morerenting a unit here again. $145 a month for a tiny unit is just insane! Edited: If you try and call and email to cancel they won't answer either.

Ridiculous with the rent increases and unfriendly customer service when you call. The onsite staff…read moreis fine, but very limited in what they can do. It is the corporate policies that seem to drive greediness and constant raises in rent, 3 in a 1-year period. Glad I moved out to a place that was 1/3 the cost.

Monday 7/22 I signed a contract with Battle Ground Mini Storage for unit number 404. Tuesday 7/23…read morearound 7pm I went to my storage unit, and found that there was a lock placed on the door, preventing me from accessing the unit. The office was closed. I called and left a voicemail. Wednesday, my plan was to ride my motorcycle to the storage unit, store my motorcycle in my storage and pickup the 20ft uhaul truck I reserved for an 8am pickup. I had already supplied my registration insurance for my motorcycle. Because a lock was placed on my unit preventing me access, I was not able to store my motorcycle, and forced to catch an Uber to pick up the uhaul. When I arrived to pickup the uhual the morning of 7/24 at 8am, after paying for the uhual and completing majority of the self check-in process, I found there was not a combination lock on the back of the truck. I looked all around the truck and inside the truck. I called uhual customer service, who attempted to reach the site manager. The site manager did not answer. I was then transferred to the schedule department. From there I was rerouted to Orchards location. Due to Battle Ground Mini storage not upholding their end of the rental agreement, I then had to take another Uber to the Orchard location. I arrived home at 9:30am versus my planed time of 8:30am. I hired movers through uhual to start at 9am. So I lost 30 minutes of moving time, as they were sitting waiting for me. I called the Battle Ground mini storage location and spoke to Emma. Emma advised a lock was placed on my storage unit by mistake from there their security team. She also advised she didn't know why the combination lock was not placed on the truck, and that my reservation was in the system for self check-in. As of today Emma is ignoring me. I have emailed Battle Ground Storage Unit on 08/13 and 08/19, and I have not received any response. This is the total cost I ensured due to Battle Ground Mini storage placing a lock on my storage unit causing me not to have access to my unit and for their staff not setting the combination lock on the truck: 1st Uber trip-$21.44 2nd Uber trip-$34.68 Movers: $47.50 Total $103.62 I would like to be reimbursed for $103.62. In addition, I canceled the storage right away, due to having to get a unit elsewhere and I was told I would receive a refund, for $44.84 for the unit, and I have not.

I found a great deal here, very clean, and good customer service…read more The facility is very safe and secured.