I was just trying to buy a used car for my son and they had the closest to what he was looking for…read more Then I was told that if I wanted that car I had to pay for the lojack and some kind of interior protection that was already on the car. I should have walked away. I cannot recommend this dealership.

This is a great dealership, IF you want rock bottom trade in value for your vehicle while they get…read moretop dollar for their vehicles.... AND you like to be charged a non negotiable extra $699 for ceramic coating, an extra $699 for Lojack tracking and an extra $399 for some kind of electronic etching of the VIN on parts that could possibly be stolen. And oh yeah, NONE of these fees are on their website. Do yourself a favor and just stay away....

Only purchase a car here if you are looking to buy a brand new lemon. Drove over 2 hours to…read morepurchase a 2024 Miata with 10 miles on it. We paid cash. Didn't even make it home and had warning lights come on saying their is a brake issue and do not drive it. Had it towed to our local Mazda dealership because we obviously could not drive it back to PA. Been sitting at our local dealership for over a week with no end in sight. Bud Baer refused to take the car back, and refused to even compensate us for our issues. Jen the sales manager is a complete joke and the manager Greg is even a bigger clown. They got our money and gave us a big "f#@k you". Don't believe their ads stating how they are a family dealership and take care of their customers. They don't care about anything but getting the sale. Avoid this dealership and any other ones they own. Their poor reviews speak for themselves.

After spending $1,800 a few weeks ago in the service department, a new problem arose. The coolant…read morereservoir had a slight crack and I lost all fluid, and car overheated. After contacting service, the parts department ordered a part. I noticed it didn't look like the one in my car, so it turned out the reservoir for a 4 cylinder 2.5L was discontinued. This is in a 2019 Buick Lacrosse, only 6 years old! Budd Baer wanted $300 for a $30 used part and an additional $180 to install (it's a few minute job). I was able to find one myself and had another garage install. So I paid a total of $60 for part and installation versus $480 plus, from the dealership I bought the car from. Please be aware if you have this same car, this part is not available from GM or any aftermarket company. You have to find a used one or basically junk your car. I couldn't afford to do that. Thanks Budd Baer!

I called and spoke with Mike and made a simple request - a picture of the engine bay. (Only had 5…read morepictures on the website). Nothing special, simple picture and was told to "watch the website for when all of the pictures are uploaded". Really???? The vehicle was in their detail shop or out for detail (don't know) and that was the reason for his response. And he said "I forget all the time, so it's best to just keep checking the website". Huh.... Really??? Here's an option, maybe ask the detail person to take a picture with their phone and then you can send it to me. The speed of light is 186k mps/per second which is the speed the picture would travel down/across a fiber network (minus network limitations). Pretty quick, provides quality customer service and easy too. Oh well, not to worry. I've been a salesman all my life and in my 60's now and I can assure you I will not be "checking your website" for updates.

So far I've bought two vehicles from these guys, Mike has been a great salesman…read more Mike and the team have been honest both times and helped me get what I need. The vehicles they offer are clean, well maintained and good value. I'm thankful to have found these guys and work with them. Thanks Mike and team!

This was the shop selected from our insurance company after we had a collision with a deer which…read morewas primarily hood damage and it took them over a month to get my SUV repair it went past my rental agreement, which had to come out of my pocket and then as soon as I got it back, the oil light was flashing and we brought it back the next day to be told that they didn't have wrenches an OBD2 scanner. meanwhile, they somehow use something to scan my car to see what was wrong with it !? odd... all they seem to want to do is get me out of the door without fixing repairing or offering any services to me.

Paid top dollar for a one year old "Certified Pre-Owned " Tahoe that was described by sales manager…read more"as good or better than new". Realized after we bought it that it sat noticeably higher than other Tahoes. Turns out that it had an aftermarket lift installed. It never should have been sold as Certified with any aftermarket modifications. They removed the lift but the vehicle has had shudder and vibration intermittently since we got it. Several trips to their service department and they "can't reproduce the problem " and claim there is no problem with the vehicle. This is our fifth Chevy/GMC full size SUV and I have driven several other new vehicles. I know what is normal and abnormal vehicle behavior. Also, they told us that two maintenance visits were included. When we took the vehicle for the prescribed maintenance, only the oil change and tire rotation was covered. They charged $60 for a cabin filter that was part of the manufacturer maintenance schedule. DON'T BUY FROM WASHINGTON CHEVROLET.

my husband and I went in to just see what our options were for a trade in and Carrie helped us so…read moremuch! nobody was pushing anything on us to trade, and Carrie was very helpful by showing us what we were interested in in. we had temp registration and we couldn't trade on that but Carrie was able to get their account person to pull the perm tags offline for us. we were able to trade and get the vehicle we needed with no hassle. I would highly recommend you go see Carrie (:

I visited your location after being informed by another Honda dealership that you had three of the…read morevehicles I was looking for. Upon my arrival, I was barely greeted. A sales associate told me he would be right with me, but then proceeded to help two other parties before me. I was not in a rush, but I felt ignored as a customer who was ready to purchase a vehicle that day. I could see other associates had no customers , but yet no one else could assist me After waiting for an hour, the associate told me he could not help me and had another representative, Kirk, assist with the test drive. Kirk seemed confused and bothered by the situation, so I had to explain my goals to him. I was only able to test drive one vehicle and was told I could just look at the other parked next to it, which did not help me make my decision. When I asked Kirk for the clear-cut price of the 2026 Honda CR-V EX-L AWD, he insisted on appraising my current vehicle. Although I explained that I was undecided on a trade-in and simply wanted the vehicle price, he became pushy and demanding and said rudely what difference does it make. My trade-in was appraised anyway, which I had specifically asked not to be done. Ultimately, I felt dismissed and talked down to. Kirk handed me a pricing sheet that was over $5,000 higher than other dealerships, and there was no further attempt to communicate with me or show me the other available inventory. I thanked him, shook his hand, and left. The following morning, I visited a different Honda dealership and purchased the exact vehicle I wanted, with additional features, for over $7,000 less.

I would never buy a vehicle from here again. The staff are confused and have no idea what is going…read moreon. They lost my floor mats, "forgot" to detail my car, and took 17 days to repaint my hood when I was told it would take 2-3. UPDATE: several weeks have gone by however the manager Kevin was very professional and was able to get my car detailed, found my floor mats, and made me feel much better by turning this experience around! If you go to buy a vehicle here, I would recommend making sure a manager is involved so you get the best service!

I knew I should not have even stopped to charge here, I haven't been here in months and had to…read morebecause the charger at Hyundai wasn't working and I couldn't make it anywhere else but I will never be back here ever again. They charge an outrageous amount for a hold on the ev charger off your card which is $50 but then the machine don't work the first 3 times and it still takes $50 kevery time you swipe that card oh and it won't be back on for 48hrs. This place is a ripoff, any other chargers take maybe $25 and they put it right back if it isn't that much to charge. They don't hold it for days and days. And to take a $50 hold every time it's swiped because the machine is messed up is just wrong. If it wasn't charging why did they take $150 and I get told oh it will take 24-48hrs to go back on and that's wrong because it took over a week last time this happened and the reason I haven't been back till now. This place sucks, I won't be using these ever again and I sure as heck wouldn't buy a car here if this is the kind of carp they pull with people just using the ev chargers. I guess I won't be buying food the next 24-48hrs because Washington ford is holding $150 of mine for a charge that cost $14. I will be calling the bank and seeing if this would be fraud charges because that is just insane. If you need an EV charger don't bother giving them a dime there is ones right up the road at Hyundai that don't even take a hold off your card let alone have it mess up so they can take $150 and keep it collecting interest for days and days and days. Imagine how much they'd rip you off if you bought a car here.

When looking for a car, Budd Baer was unwilling to negotiate price at all (even $100). Went…read moreelsewhere and got my Mazda for MSRP. Later on, I was rear ended and the local body shop sent my car to Budd Baer for a lift gate control module and backup camera replacement. My vehicle was there for 5 months waiting for the module on back order. I can understand this. What is interesting is the body shop couldn't get ahold of the service department or get a call back. When they finally picked up the phone, it turns out the part was at the shop and my vehicle was at the shop, but the part was NOT in my vehicle at the shop. They forgot the car was in their lot until I called them. Put the part in and went to pick up my car, but they didn't replace the backup camera and blamed the body shop. Regardless of what actually happened between the body shop and service department (because these groups seem to always blame each other), the vehicle was there for 6 months and was never put into reverse? They had to move the vehicle to pull it into the shop and determine it needed the lift gate module. My main request was for the camera to be fixed in the first place. The manager, Brandon, did well by me and got me into a loaner car while they took an additional week to put in the camera. I want to give a fair review, so this is based on pricing (when purchasing a vehicle), time, quality, communication, and experience.

i appreciated how the owner responded to my review yesterday saying they always try to treat their…read morecustomers with respect and professionalism when that is not what happened at all on Saturday afternoon. as i said the SALES manager does not act or look professional so at all. i LOVE how the owner did once mention her behavior or apologize for it. as far as your "loaner fleet being managed by the service department" what does that have to do with your customwrs who experience break downs outside of service hours? this policy is clearly outdated and should be revised, i wonder how many other feel the same. also have seen more than 3 bad reviews about Mrs. Jennifer so clearly you the OWNER condones her unprofessionalism. are we also not going to touch base that your dealership is almost impossible to get ahold of, or get someone on the phone? and when they say they'll call you back it isn't till 4:55.

Traveled over an hour to buy a vehicle and 10 minutes before I got there the cutthroat jackasses…read moresold the truck I was going to buy they knew I was coming with cash in hand and the still sold it .I won't ever have anything positive to say about this dealership or the salesman that work there.also waited an extra 1/2 hour because the clown told me he didn't think the financing would go thru. My dumbass listened to him just to waste more time of my day and also wasted a 1/2 vacation day . Won't ever go to this dealership again or even consider a vehicle from them.

Washington Hyundai made the whole car-buying process shockingly simple, like "why wasn't it always…read morethis easy?" simple. From start to finish, the team was friendly, patient, and dialed in. Brian, the GM, set the tone right away, straightforward, no nonsense, and genuinely focused on helping. Joe, my salesman, was incredible to work with. He listened, didn't push, and actually helped me land on the right vehicle instead of the most expensive one. And Deshaun in Finance made the paperwork part painless (which almost feels illegal, finance is never supposed to be that smooth). No pressure. No games. No hours-long back-and-forth. Just honest people doing their jobs really well. If every dealership operated the way Washington Hyundai does, car buying wouldn't have the bad reputation it does. I'll definitely be back, and I'm sending friends their way, too.

Can't say enough about the service here at Buds Bear! They went above and beyond on my vehicle…read morerepairs and are super nice and amazing to work with!

I can't believe the audacity of their service manager, Chad Layhue. I recently moved to the…read moreWashington area from out of state, and today was my 1st visit at Budd Baer. I booked an 80K service and transmission service online with appointment. Long story short, they charged me over twice as much for the transmission service - when I called and asked what the disconnect was, Chad had the balls (or lack of brain cells) to threaten to not release my vehicle if I didn't pay the updated price. He stated the online price is not correct (failed to advise me prior to taking my vehicle) and felt he had a position to keep my vehicle from me. WHAT A LOAD OF CRAP. So let me get this straight: you consciously know that the online price is wrong, and you fail to advise customers when taking in their vehicles, then threaten to not return the vehicle unless they fork up payment?? ARE YOU NUTS? At that point, I didn't even care about the price anymore, I went back for my truck as soon as it was done, and swiped my black credit card. YOU ARE NO ONE TO THREATEN ME WITH MY OWN PROPERTY. Now I know this is one dealer I don't have to take my business to, and will be ordering my wife's new Sierra at another location. Hope that extra $150 on the bill got you a killer commission, Chad. Your KPI's must be keeping that business alive.

Beware Buyers - the Audi SQ5 3.0 T engine issues continue…read more The 2021 car is great, but the engines are not built for good past 50,000 miles. And hey - when a dealership tells you, "oh the check engine light is only a problem, if it blinks" - beware, that is code for "Maybe she'll believe us and we will get her and her car past the 50,000 warranty miles..." Not appropriate - but a lesson learned - my bad for trusting them - it will not happen again.

I would give them less than one star if it were an option. This is the most unethical dealership…read moreI've ever dealt with. They are absolutely horrible. I tried to buy a car that they had listed on their website. I offered Zach at the dealership the full asking price. They gave me the runaround for a week and then told me it that they had found a buyer willing to pay more for the vehicle and sold it. I highly recommend that you don't do business with them if you can help it!!!