With a long road trip ahead of us for the weekend wedding of my daughter in West Virginia, I needed…read morea vehicle that could carry my three grandchildren, all the items we had to bring and, of course me reliable My brother loaned me his Rogue (BTW, it drives amazing). Anyhow, to my dismay the rear seatbelts would not work. The retractor was locked. I was only two miles from John Sisson and on a time crunch, I drove straight to the service entrance and asked for help. The first man came out (I didn't get his name) and without hesitation, tried to help. When he knew he couldn't fix them, he sent out another tech. Enter Sean. If I owned a Nissan, and I had car trouble, I would personally ask for Sean. He was polite and diligent. Not to mention, even though he was young, I think he had a bit of the old school 'everything can be fixed' approach. When he thought the belts were broken, he still didn't give up. His perseverance paid off and I know it had to hurt his hand squeezing it into the plastic cover. I was so grateful for Sean and for fixing both those seatbelts. And you want to know what also touched me positively. Not one tech told me to sign in, they were eager to help and to me, that spells top notch service all the way around. Thank you John Sisson Service department, I will tell people about you.

I was just trying to buy a used car for my son and they had the closest to what he was looking for…read more Then I was told that if I wanted that car I had to pay for the lojack and some kind of interior protection that was already on the car. I should have walked away. I cannot recommend this dealership.

We had an amazing experience buying our Mazda CX-5. Mike and Nate were awesome! We've had horrible…read moreexperiences buying cars and Budd Baer Mazda exceeded our expectations. Also, Rose in finance was so sweet and informative. I cannot recommend them enough.

Only purchase a car here if you are looking to buy a brand new lemon. Drove over 2 hours to…read morepurchase a 2024 Miata with 10 miles on it. We paid cash. Didn't even make it home and had warning lights come on saying their is a brake issue and do not drive it. Had it towed to our local Mazda dealership because we obviously could not drive it back to PA. Been sitting at our local dealership for over a week with no end in sight. Bud Baer refused to take the car back, and refused to even compensate us for our issues. Jen the sales manager is a complete joke and the manager Greg is even a bigger clown. They got our money and gave us a big "f#@k you". Don't believe their ads stating how they are a family dealership and take care of their customers. They don't care about anything but getting the sale. Avoid this dealership and any other ones they own. Their poor reviews speak for themselves.

So far I've bought two vehicles from these guys, Mike has been a great salesman…read more Mike and the team have been honest both times and helped me get what I need. The vehicles they offer are clean, well maintained and good value. I'm thankful to have found these guys and work with them. Thanks Mike and team!

I called and spoke with Mike and made a simple request - a picture of the engine bay. (Only had 5…read morepictures on the website). Nothing special, simple picture and was told to "watch the website for when all of the pictures are uploaded". Really???? The vehicle was in their detail shop or out for detail (don't know) and that was the reason for his response. And he said "I forget all the time, so it's best to just keep checking the website". Huh.... Really??? Here's an option, maybe ask the detail person to take a picture with their phone and then you can send it to me. The speed of light is 186k mps/per second which is the speed the picture would travel down/across a fiber network (minus network limitations). Pretty quick, provides quality customer service and easy too. Oh well, not to worry. I've been a salesman all my life and in my 60's now and I can assure you I will not be "checking your website" for updates.

We purchased a car here a little over a year ago and knew then that we would deal with them over…read moreand over again. Today, we just bought a second car and we couldn't be happier! Our salesman, Glen Evans, is AMAZING. The finance man, John, is a miracle worker! Everyone we came in contact with was friendly and such a joy! I don't ever want to buy a car anywhere else..... Unless Glen goes elsewhere because I will go where he is! Thank you so much, everyone!!!

This was the shop selected from our insurance company after we had a collision with a deer which…read morewas primarily hood damage and it took them over a month to get my SUV repair it went past my rental agreement, which had to come out of my pocket and then as soon as I got it back, the oil light was flashing and we brought it back the next day to be told that they didn't have wrenches an OBD2 scanner. meanwhile, they somehow use something to scan my car to see what was wrong with it !? odd... all they seem to want to do is get me out of the door without fixing repairing or offering any services to me.

My wife and I went to Washington Honda to look at a used vehicle we had seen listed on their…read morewebsite. From the moment we arrived, we were fortunate to have Nels Bjornson as our salesman and boy, were we impressed! Nels was such a kind, intelligent, and personable young man. He was incredibly articulate and knowledgeable throughout the entire process. He took the time to understand our situation, genuinely listened to what we were looking for, and answered all of our questions with enthusiasm and patience. It was clear that Nels takes pride in what he does and truly cares about making sure his customers have a great experience. His knowledge, professionalism, and friendly personality really stood out to us, and we couldn't have asked for a better person to help us with our vehicle purchase. I highly recommend Washington Honda, and if you're looking for a vehicle, I would absolutely recommend requesting Nels Bjornson as your salesman. He went above and beyond to make sure we were taken care of from start to finish. Great job, Nels! Thank you for making our car-buying experience such a positive one!

I visited your location after being informed by another Honda dealership that you had three of the…read morevehicles I was looking for. Upon my arrival, I was barely greeted. A sales associate told me he would be right with me, but then proceeded to help two other parties before me. I was not in a rush, but I felt ignored as a customer who was ready to purchase a vehicle that day. I could see other associates had no customers , but yet no one else could assist me After waiting for an hour, the associate told me he could not help me and had another representative, Kirk, assist with the test drive. Kirk seemed confused and bothered by the situation, so I had to explain my goals to him. I was only able to test drive one vehicle and was told I could just look at the other parked next to it, which did not help me make my decision. When I asked Kirk for the clear-cut price of the 2026 Honda CR-V EX-L AWD, he insisted on appraising my current vehicle. Although I explained that I was undecided on a trade-in and simply wanted the vehicle price, he became pushy and demanding and said rudely what difference does it make. My trade-in was appraised anyway, which I had specifically asked not to be done. Ultimately, I felt dismissed and talked down to. Kirk handed me a pricing sheet that was over $5,000 higher than other dealerships, and there was no further attempt to communicate with me or show me the other available inventory. I thanked him, shook his hand, and left. The following morning, I visited a different Honda dealership and purchased the exact vehicle I wanted, with additional features, for over $7,000 less.

I would never buy a vehicle from here again. The staff are confused and have no idea what is going…read moreon. They lost my floor mats, "forgot" to detail my car, and took 17 days to repaint my hood when I was told it would take 2-3. UPDATE: several weeks have gone by however the manager Kevin was very professional and was able to get my car detailed, found my floor mats, and made me feel much better by turning this experience around! If you go to buy a vehicle here, I would recommend making sure a manager is involved so you get the best service!

Started last October 21,2025 when we bought a 2016 Ford Explorer with 72,445 miles from Washington…read moreFord.   This vehicle was extra because of Blue Advantage/Blue Certified tag inspection that the dealership did on it.   We then purchased a 4,000 dollar premium warranty on the vehicle since of course it was used and already 9 years old.   Fast forward to our first inspection, we told the vehicle to Washington Ford, that was due by 9-30-2026 with 81,598 miles on it.   It was picked up on 9-29-2026. So 11 months after the purchase and 9,153 miles later I receive a call from my service rep. Jacob Verbanec letting me know that in order for my vehicle to pass inspection it needed new exhaust pipes.   At first I thought ok this must have either been covered under the Blue Certification or at the very least the 4,000 dollar warranty I purchased but Jacob informed me that it was not covered by either because it was considered rust and corrosion.    Of course I was not happy and Jacob said let me see what I can do.   It was getting later in the day but he called and told me his Used Car Manager Patrick McIntyre had offered 500 dollars off so that would bring my total bill to a little less than 900 dollars.   Sounds like a good deal to most but remember I spent a ton on warranties for this vehicle.   At that time I agreed and told him to go ahead and fix it but could I talk to Patrick to see if I could possible get more of a monetary assistant.   Jacob told me the vehicle wouldn't be ready till the next day as the parts would be in early Wednesday the 30th so I said ok.   Patrick McIntyre and I talked and he explained that giving me 500 off was the best he could do.   I asked if there was anyone else I could talk to and he told me yes, the General Manager Jeff Schafrer.   Unfortunately this is where the story takes a nose dive.   My conversation with Jeff was nothing like with Jacob or Patrick.   Jeff was instantly defensive and arrogant, showed me absolutely no compassion for the fact that I never in a million years dreamed after all the warranties on this vehicle that in a short 11 months and 9,153 miles this vehicle would even need new exhausts.   I was sitting in traffic and thought whey should I take this from him so I became more like him in the way I spoke back.  He decided that I was nothing but ungrateful and started to threaten to remove the 500 dollars that Patrick had agreed to give me off and at which time I ok'd the repairs on my vehicle.   As he was making me feel belittled and worthless, I absolutely shot back at him and the fact that I had placed my trust and money in the dealership when I purchased the vehicle only for this to happen.   By the end of the conversation after countless times him telling me how ungrateful I was and threatening to remove the 500 dollars off, I answered that there was nothing I could do if he did that.   Later that day Jacob my service advisor contacted me only to tell me that my repair was now 500 dollars more, which again remember I never agreed to at that price.

Had an excellent sales experience with this dealer. They were as helpful and transparent as they…read morecould be, and we got a fair price for the CX-30 we purchased.

When looking for a car, Budd Baer was unwilling to negotiate price at all (even $100). Went…read moreelsewhere and got my Mazda for MSRP. Later on, I was rear ended and the local body shop sent my car to Budd Baer for a lift gate control module and backup camera replacement. My vehicle was there for 5 months waiting for the module on back order. I can understand this. What is interesting is the body shop couldn't get ahold of the service department or get a call back. When they finally picked up the phone, it turns out the part was at the shop and my vehicle was at the shop, but the part was NOT in my vehicle at the shop. They forgot the car was in their lot until I called them. Put the part in and went to pick up my car, but they didn't replace the backup camera and blamed the body shop. Regardless of what actually happened between the body shop and service department (because these groups seem to always blame each other), the vehicle was there for 6 months and was never put into reverse? They had to move the vehicle to pull it into the shop and determine it needed the lift gate module. My main request was for the camera to be fixed in the first place. The manager, Brandon, did well by me and got me into a loaner car while they took an additional week to put in the camera. I want to give a fair review, so this is based on pricing (when purchasing a vehicle), time, quality, communication, and experience.

Washington Hyundai made the whole car-buying process shockingly simple, like "why wasn't it always…read morethis easy?" simple. From start to finish, the team was friendly, patient, and dialed in. Brian, the GM, set the tone right away, straightforward, no nonsense, and genuinely focused on helping. Joe, my salesman, was incredible to work with. He listened, didn't push, and actually helped me land on the right vehicle instead of the most expensive one. And Deshaun in Finance made the paperwork part painless (which almost feels illegal, finance is never supposed to be that smooth). No pressure. No games. No hours-long back-and-forth. Just honest people doing their jobs really well. If every dealership operated the way Washington Hyundai does, car buying wouldn't have the bad reputation it does. I'll definitely be back, and I'm sending friends their way, too.

I will never deal with this place again. My Santa Cruz shut off while driving so I had it towed in…read morethere and they said they couldn't look at it without an appointment. The appointment that was made was a month after they got my truck. The day of the appointment they called 15 minutes before the appointment time to tell me that they could not get into my truck and could not work on it and that I had to bring them the metal keys so they could get into the truck. They also said that they would try to fit it in the next day, but I don't have high hopes for that. I called Hyundai Corporation and they did not get my truck in any faster. The service here sucks. I would not recommend this place to anyone or a Hyundai to anyone.

Can't say enough about the service here at Buds Bear! They went above and beyond on my vehicle…read morerepairs and are super nice and amazing to work with!

I can't believe the audacity of their service manager, Chad Layhue. I recently moved to the…read moreWashington area from out of state, and today was my 1st visit at Budd Baer. I booked an 80K service and transmission service online with appointment. Long story short, they charged me over twice as much for the transmission service - when I called and asked what the disconnect was, Chad had the balls (or lack of brain cells) to threaten to not release my vehicle if I didn't pay the updated price. He stated the online price is not correct (failed to advise me prior to taking my vehicle) and felt he had a position to keep my vehicle from me. WHAT A LOAD OF CRAP. So let me get this straight: you consciously know that the online price is wrong, and you fail to advise customers when taking in their vehicles, then threaten to not return the vehicle unless they fork up payment?? ARE YOU NUTS? At that point, I didn't even care about the price anymore, I went back for my truck as soon as it was done, and swiped my black credit card. YOU ARE NO ONE TO THREATEN ME WITH MY OWN PROPERTY. Now I know this is one dealer I don't have to take my business to, and will be ordering my wife's new Sierra at another location. Hope that extra $150 on the bill got you a killer commission, Chad. Your KPI's must be keeping that business alive.

Honest and professional. Brought my Audi in for maintenance today. I was told by another place at…read moremy last oil change that I needed new control arm bushings. Turns out, my suspension is perfect. I appreciate this dealerships honesty. Just needed an alignment and they got me taken care of. They went above and beyond, kept me in the loop, and fixed two recalls I didn't even know about. Very thankful for this place! Will get all of my maintenance done here! Thanks Ginelle!

Beware Buyers - the Audi SQ5 3.0 T engine issues continue…read more The 2021 car is great, but the engines are not built for good past 50,000 miles. And hey - when a dealership tells you, "oh the check engine light is only a problem, if it blinks" - beware, that is code for "Maybe she'll believe us and we will get her and her car past the 50,000 warranty miles..." Not appropriate - but a lesson learned - my bad for trusting them - it will not happen again.