Review Edit: 9/3/26 6pm-ish
After my previous review, the…read moreowner or one of the managers by the name of Deepak (I apologize if I got your name wrong! Flu has my ears all stuffy and it was hard to hear) personally reached out to me about what happened earlier in the day. He explained that they're currently overhauling all of their systems, which caused a lot of the problems I encountered earlier in the day with my order. We spoke, and he seemed genuinely disappointed at what occurred, and took personal accountability. This is something I respect immensely. It would have been easy to have shrugged off the review and been like "whatever, it's just one person", but he didn't and called wanting to make things right. He ended up personally delivering a pizza of my choice as a means of saying sorry. The pizza, a medium stuffed crust with mushrooms and bacon was pretty dang good.
Anyways, all of this to say, is that I appreciated the willingness and accountability to own up to the mistakes, taking the time to speak with me to explain, and to personally deliver a pizza. Not a lot of owners/managers would do something like that.
Thanks.
Old review 9/3/26 12:45pm-ish:
Absolute nightmare trying to order from them. After having multiple incorrect orders ordering from them on DoorDash (that could not be refunded because DoorDash are grifters), I decided to order from their website directly.
This turned out to be a mistake. Firstly the 25% off code that initially said it was being applied, got removed at checkout. I tried calling to clear things up, the woman who I spoke to was extremely confused, and told me that they would cancel the online order and she would reprocess it over the phone with the discount. However she kept trying to charge be $96 instead of the original non-discount price of $29, finally gave up and said to continue with the original order - she said they would add something to make up for the discount not being applied.
Spoiler, they did not. In fact the order took an almost hour and a half to receive! Normally I'm not one to have issues with language barriers, but in this case I feel like the barrier was more like a giant freaking wall. I couldn't get anywhere, I asked for a manager, and was told he was not there, asked for anyone else who might could help and she kept saying "it's fine it's fine no everything good" before I was hung up on. One important thing to note is that prices are all over the place. For example, the Bacon Bread is listed as 11.98, however when she was trying to reprocess it manually, she said it was 10.98 when i was asking about the price of everything due to the whole $96 shock. DoorDash additionally is up charged, but that's unfortunately the default. So the only way to really save money is to somehow get through the language barrier and order via phone. Whiiiich, honestly, good luck with that.
Oh and my food arrived cold, soggy, and did not receive everything. So no different than DoorDash :/ EDIT: Actually, this was worse than DoorDash, because at least with them I don't get charged a 5.99 delivery fee. But I am really trying to not give DD another cent after they've essentially stolen from me. However, experiences like this make me miss the pre-doordash era.
All in all, I'm just tired, am super sick and just wanted some comfort by means of cheese. But all I got was frustration and a business who couldn't even do the bare minimum and communicate what was going on. The 25% off code was a total scam because it was applied, said it was "in progress" in the cart with the correct subtotal, but as soon as I got to the final page and ordered, it was removed so it was a total bait and switch (which psst, that goes against at least one very specific California law). To be honest, I am seriously considering disputing the charge with my bank due to this, but I have to wait for the total amount to be finalized/processed which can take a few days.