Ditto to Stephanie.
After spending and hour or more going back and forth during the course of several phone calls to get someone to explain to me why I could not substitute, one vegetable item, for another without having the price shoot up drastically for a "Create Your Own", I finally gave in and agreed to pay the additional $1.50 for the alternate topping I wanted. I ordered a Large Fire Roasted Veggie with Pineapple. However, when I received my Pizza, it turned out to be a Fire Roasted Pepperoni. When I called to inform the gentleman who took my order that it was not what I ordered, he immediately cut me off and started telling me that I ordered the Fire Roasted Pepperoni. I was flabbergasted, as I had spent the better part of 15 minutes during my ordering process, explaining to him that I was a Vegetarian. He had even looked up and re-read my previous pizza order from two days ago, and saw that I had a Veggie pizza, and i was ordering the same today. So why he would accuse me of "Lying" about my own order was beyond me. After he told me to look at my Receipt, as if it would magically prove me wrong, he then realized that it was actually he who made the mistake, Although he did apologize, I was now forced to sit and wait an hour for another pizza while the rest of my order got cold. I had ordered Parmesan bread sticks (which had "ZERO" Parmesan cheese in them) for my side dish. He obviously sent me regular Bread Sticks. Which by the time the replacement pizza came, where as cold and as hard as bricks. Back in my college days I worked at a Round Table Pizza. If we ever screwed up someone's order, my manager would always do something to make the customer feel better. He would never accuse the customer of lying and not make some sort of gesture to amend the situation. As for the pizza, I went to bite into it my first slice, and having just bought one only two days ago, the taste of what it should have been was still fresh on my mind. However, it became obvious from bite one that the core toppings were noticeably skimpy. There were way fewer Fire Roasted toppings than usual. I counted no more than three chunks of Roasted tomatoes for my entire pizza. Even with the Pineapple, I literally was able to pick up entire slices of pizza that had nothing but cheese, and about three chunks of Pineapple and one sliver of Bell Pepper. I had experienced this same phenomenon the very first time I visited this particular Round Table, about two months earlier. I thought that maybe the cook just had a bad day and that since there was a large church group having a party there, that maybe my order got rushed. Hence I gave this Round Table a second chance (and then a third, fourth, fifth and sixth) and the pizzas were a bit better. However, after this last episode I am so fed up with Pizza delivery restaurants that "Claim" customer service and satisfaction is important (over the phone), but NEVER actually provide any "Customer Service" when it comes time to actually give it. I am even further sick of Pizza Restaurants displaying pizzas with toppings just bulging and falling off the edges of the crust, but when you get yours, it looks like something the kid from the movie "Oliver Twist" would scoff at.... "Sir...more please" Although I haven't ordered from the local competition, (Domino's Pizza) in over three years, the one thing I did like if they screwed up my order, they would at least re-make my side order as well so that I would have a complete hot meal. Or they'd put me down for a manager's special for my next order. I never thought I would say this, having been a former employee of Round Table Pizza, the supposed "last honest pizza", but after having no response from the Franchise Owner, (who I left a message for at approximately 3:30 p.m. on a Thursday with no return call) and learning that it is actually the Franchise owner's policy NOT to make topping substitutions, while skimping on the core toppings is O.K. regardless if you've paid for more or not....... I will not be ordering from this Round Table ever again. I guess it is back to DiGiorno's for me!!!!!!!!!!!!!! read more