Ordered pizza at 6:29p, the pizza isn't ready for 1 hour. Employees inside not doing anything 1 person cleaning floor, manager no where 1 person doing dishes, while 10 people waiting for their pizza. This is the worst customer service ever. Don't come here ever again . read more

Papa Johns Pizza - Photo shows the time for pizza making - Pizza Near Me - Quartz Hill, California

This is light sauce and/or edible to who? Clearly they don't care. For $50, I no longer do either. read more

Papa Johns Pizza - This is light sauce apparently. Clearly, they don't care. I can't care more than they do for $50. - Pizza Near Me - Quartz Hill, California

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First time having Papa John's, last time having Papa John's. Philly Cheesesteak Pizza was 6/10 on taste but can't even cut my pizza? Shaq XL Pepperoni and sausage but they didn't put pepperoni so I paid for the extra topping for nothing.. and the cherry on top was the cold chicken nuggets they passed for chicken wings with a sauce drizzle on them. Who tf did I piss off doing an online order? $50 let down to say the least. read more

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This papa John's is trash. I don't know if it's under new management or what but I placed and order, they got it wrong, and when the manager called me to I believe make things right, she did not. Instead she told me the mistake was on my end. Whatever happened to customer loyalty? I used to order from here a lot but now I will be taking my business elsewhere. Not to mention the pizzas have gone down in quality and flavor. As I stated it's a trash place! read more

Stuffed crusty pizza was awful ! The cheese inside the crust wasn't even melted and the pizza was basically cheese ,vegetables and tomato sauce because there was hardly and dough holding the ingredients together so we can't even hold the pizza up to eat it. Too sloppy! read more

Papa Johns Pizza - Cold cheese from stuffed crust - Pizza Near Me - Quartz Hill, California

If I would have known when ordering that my pizza was to be delivered by DoorDash, we would have ordered elsewhere. As long as they use DD, we won't be ordering again. Our pizza was left on our front porch and they didn't bother to knock or ring the bell. When we realized it was outside, it was cold. After paying $40 for ONE pizza, we expect some modicum of service. read more

Stay away from Papa Johns at 10316 De Soto. The worse pizza ever!!! The Gas Station Pizza was better than Papa Johns. The customer service was terrible. The cashier took my order at the cash register and then started making my pizza without WASHING HIS HANDS. Then finally I got my pizza and it was terrible!!! The store is a (-10) on service and food!!! Stay away from this location. read more

Thin crust with Alfredo sauce. Mushrooms, sausage and bell peppers was delicious. The crust was crispy and thin. It was ready timely. Cons are: It's take out only and I don't like how the works. read more

This might be one of the best papa John's pizza joints ... the pizzas are always done quick and the quality has been consistently great. This isn't even the closest one to my house and I always order from here now. There is not much else to say except I wish the deal prices would stop going up ... read more

Papa Johns Pizza - a pizza with mushrooms and cheese - Pizza Near Me - Quartz Hill, California

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The deliver driver Reece is very great person and should get a promotion Very good customer service and 5 star delivery service read more

I called to pick up order. Everything was on time. And the pizza looked amazing. The issue is when I ate the pizza. I ordered the new pepperoni stuff crust. And I bit it I felt something hard. Once I cleaned off the hard object. I first though it was plastic but upon further inspection, it was a nail. Someone's nail must of broke and they didn't notice when making the stuff crust which then leads me to believe that gloves aren't being used. Advice: maybe use gloves next time so this doesn't happen. It ruined my appetite read more

Papa Johns Pizza - The nail piece that was inside the stuff crust - Pizza Near Me - Quartz Hill, California

Delicious pizza, wings, bread sticks, and poppers, and always timely on deliveries also!

Order online and is was always right ok time for pick up. Good customer service from staff!

This is only based on the new crust. Staff for the most part is always great, please go back to the old crust. It was fluffy and delicious. This new crust is horrible, it tastes like cardboard . Does not blend well with the sauce . I ordered a few months back and thought maybe they just messed up , but no it's the new crust . God I miss the old, won't be ordering papa John's anymore . :( read more

The food is so good here. I wish I could eat their pizza but I went vegan for a few years and can't eat dairy anymore but I'd risk it for their pizza lol. I have o kay been inside once and the service was very accommodating. read more

We 99% of the time go here for pizza. It is always good and we don't have any complaints. Not sure what happened today but we were dissapointed. From the time we put in the mobile app order to the time it was ready seemed way too fast. When we get home with the pizza the vegetables looked way too raw and part of my slice was actually cold. We got the works like we always do. We will still go here as we live this pizza but today was not a good day. read more

I ordered carry out and my order was ready ahead of time. I got there and it was warm. Place is clean. The staff was nice. The pizza was delicious. No complaints. read more

Ordered the Large New York Cheese Pizza - Well Done! Received Under Cooked Doughy piece of CRAP. It's Just Pizza my People....NOT F'N Rocket Science... read more

Pizza is amazing customer service is outstanding I'm so pleased every visit. Pizza is always got and fresh.

Rosa at the Quartz Hill location was very polite and even ran the pizza out to our car. I will definitely be back.

I ordered online and the confirmation said 16 minutes for pickup and when I showed up to pick up in 15 minutes the lady said it was going to be another 10 to 15 minutes and it was not even in the oven yet. I asked them why I got an ETA of 15 minutes if it was 30 and all she said is "we have no control of what the corporateoffice sends out." The rudeness and lack of proper communication will make it so I never go there again. read more

Owner reached out and seemed concerned. I will give them another try and post my updated review.

Amazing service they really are great here ! I appreciated their response and help today and as always DELICIOUS!!!!

Delicious wonderful service the girl working there was so nice !! But man was the pizza good my first time there i will definitely be coming more read more

Papa Johns Pizza - Pizza Near Me - Quartz Hill, California

I was very disappointed. The pizza was uncooked and obviously cold. I won't be coming here again! Also note, this place doesn't take COVID-19 seriously. The driver had his his nose exposed when in store. Seems like they don't care about there food or our health! read more

We made a mistake and ordered thin crust not realizing it didn't come with garlic sauce. I called and inquired about it. Not only did they come back out here with 4 sauces no charge , they brought us a free warm dessert. Thank you a class act in customer service. read more

Never had any of the pizza because they wanted to play stupid. I ordered a pizza online, but didn't receive an email to pick up. I called at 4:08pm and inquired about our pizza, under my grandfathers name, and they said yes, it's here and ready for pick up. My grandfather drove to pick it up, and the employees treated my grandfather like he was stupid, said no one ever called, and that his pizza hadn't even been started yet. So, he had to ask for a refund and we went elsewhere. Don't know who's in charge, but he spoke to a large male, and I spoke to a male employee on the phone. They clearly don't have it together at the location. read more

Sad I always order at this location the moment they opened and to my surprise the manager said they don't deliver in my area but I just ordered last week sad And dominos just down the street from you will deliver read more

Omg are you kidding? I can't believe this place hasn't been reviewed by more people. The hubs and I LOOOOOVVVEEEE this Papa Johns. The pizza has always been on point here. We have the Papa Johns rewards and have already gotten 2 free pizzas. Definitely recommend this place. Best pizza in Lancaster and competes (with Shakey's) for best pizza in the AV. read more

Great place to order pizza. Excellent service, on time delivery. I love their buffalo wings and cookie.

I came in tonight and had the WORST costumer service experience I've had at a papa johns. First I was given the wrong pizza. He wouldn't answer my questions. And then chased me into the parking to take back the wrong pizza so he could throw it away. Under no circumstances is it okay for a man to run after a mother with her child into a parking lot.. read more

Love the thin crust. Great app when it works. Affordable. Take out only. Nice staff. Need to work on food handling and OSHA regulations a bit. Awesome taste. New pizza ideas are awesome. read more

Great Pizza. We ordered peperroni pizza, buffalo wings. We got the food delivered. Good customer service. Delivery took 45 mins. Will order again. read more

Best pizza ever! Can't wait until the new one opens on Rancho Vista! Made with only fresh ingredients and nothing ever frozen. Yum! I get the extra bonus of serving my family a very healthy version of our favorite pizza! read more

Pretty good pizza all right but not better then rigatonys pizza way better but when I are a slice of there pizza it was all right probably my 2 best pizza read more

We have had pizza and wings several times in the last month and they were both hot delicious when they were delivered. Also, the team they use to deliver are kind and professional. I feel at ease when they are at the door. Thank you PJ's in Quartz Hill! mc read more

Great pizza when they get it right was told this store is under new ownership and they just can't get our order right. Been ordering pizza from this location for years an Our last 6 orders have been incorrect. They try to make up by crediting your account with a free pizza on your next order and then they mess that order up. Totally unhappy with the service. read more

The first time I ordered delivery the crust was undercooked :( eh.. but i think they're getting in the grove of things. I've ordered twice in the last month and both were amazing. Definitely better then dominoes. I wish papa johns made a gluten free pizza. read more

Good pizza. Poor management. Ordered online and it said 10-20 minutes. After I got there waited about 40 minutes. The person working the counter said she would be right with me then after about ten minutes she just walked out the door to deliver pizza I guess? Then I waited still not being helped as the guy just continued to have a blank stare. After about five minutes then he walked out the door too. The only thing that kept me calm was the person who looked like they were working. Very nice. After realizing I had not been helped she was he only one that provided any kind of customer service. read more