I have had repeated issues with a particular cashier named Pedro at the Rotten Robbie on Oakland Road, and I want to share my experience.
On Sunday, October 18, 2026, at approximately 7:55 a.m., I visited this location and completed two separate transactions to receive a total of $15 in cash back.
During the first transaction, Pedro placed the two $5 bills very close to his side of the counter and far away from where I was standing, making the money difficult to reach. I used a Sour Patch straw to help retrieve the cash.
During the second transaction, Pedro did the same thing again, placing the cash back close to his side of the counter and far away from me. This happened even after he had seen me use the Sour Patch straw to retrieve the money during the first transaction. Because the cash was again difficult to reach, I attempted to use a Butterfinger to retrieve it, but the candy bar broke. Pedro then said, "Do you realize that you just broke product?"
My concern is that, after seeing me struggle to retrieve the cash during the first transaction, Pedro repeated the same placement during the second transaction. I found this frustrating and uncomfortable because I was simply trying to complete a routine purchase and retrieve my own cash back.
I have also observed Pedro playing his personal music while walking around the store. Personal music by itself would not ordinarily be a concern for me when visiting Rotten Robbie. However, when considered alongside my repeated experiences with his demeanor and conduct at the register, it contributes to my overall concerns about his professionalism and customer service.
This is not the first time I have had concerns about interactions involving Pedro at this location. In a previous incident, I overheard him speaking about a person outside the store and saying, "He's talking to himself and shit." I found that comment concerning, and it contributed to my broader concerns about his professionalism and conduct.
I plan to contact corporate to report this incident, as I have reported other interactions involving Pedro at this location. I would appreciate corporate reviewing these recurring concerns, including the October 18 incident involving both cash-back transactions, and determining whether appropriate follow-up is necessary.
Customers should be able to complete routine transactions and retrieve their cash back without unnecessary difficulty or discomfort. I hope corporate takes these concerns seriously and reviews the situation. read more