If I could leave 0 Stars I would. Went in to buy a few items. I got sick while in there due to a medical condition side affect. Asked to use the restroom. The first lady told me to go upfront to the cashier and ask if I could use the restroom. I wait in line and then get to the cashier who laughed at me and said why did she send you to me? Im the cashier. Then she yelled across to an employee walking to the front and asked her if I could use the restroom and that lady laughed and said the restroom has a closed sign on it if you would have looked. I didn't go all the way to the back to see because I got instantly sick and was desperate. So we had to drive back to the hotel. My situation doesn't allow me to wait over 10 minutes. I dont know how I made it back to the hotel but these ladies are ridiculous! read more

Really great service!!! The shelves were stocked early Monday morning. The staff were all so welcoming and friendly. We ran in at opening time to grab a couple things I forgot on our trip. They had everything I needed! Even a swim shirt that I needed and didn't want to spend $80 on! I got a billabong one for $15! Stoked!! read more

Exactly what you'd expect from a Ross on the mainland. The line does get long at times though. There were a couple things we wanted to get, but the line wrapped around the front, so we decided to come back. About an hour later, we returned, and there was no line! Great prices, especially if they have marked down a lot of items when you stop by! read more

Visited this Location a few times. Every time I go there, there is ALWAYS something wrong with this store; wether it's with the A/C not working, really long lines to check out with only one cashier working, or shelves not stocked with items. This last time I went with my family was no different! OF COURSE the A/C wasn't working (as usual), so the inside felt like a Sauna! The Outside was a Hot and Humid 88 Degrees Sumer Day, but that was STILL much nicer than the inside of the store. And even though they had those Portable A/Cs throughout the store to try and keep it cool, ONLY ONE of them was turned on and working! (again, OF COURSE!) The rest for the busted portable A/C Units were just taking up space in the aisles making it difficult to shop. Besides the A/C, the Dressing Room was "Broken/Out of Service". Don't know how a Dressing room could be "Broken" (unless someone actually physically Trashed and Destroyed the room), but since that section was closed, the Restroom was ALSO "out of service" too! My guess is that judging by the lone cashier running the front, they do not have enough staff to manage the dressing room area, so they just leave it "out of service". Speaking of Lone Cashier, long lines at the front as usual due to not staffing one cashier at a time. This store is NOT one where you can just pop in and out if you need something quick. Be prepared to wait for a while to check out! Which, paired with the sauna-like heat from the store's broken A/C, it's extremely unbearable! It took me nearly 20 Minutes to checkout! Meanwhile my shirt was embarrassingly SOAKED with sweat and my wife had to take my mother outside in the Hot Sun to cool off before she fainted of Heat Stroke inside the Store! That's how bad it was. However, once I finally made it to the Register, my experience would not be complete without the cashier informing me that they are all OUT of bags and I would have to carry my full cart of items by hand out of the store OR pay for some recycle bags. Luckily, I have my own reusable shopping bags and wouldn't have to fumble around carrying my items with my bare hands since Ross does not allow you to take their carts out of their Store to your Vehicle. Speaking of which, since you cannot take the shopping carts outside of the store, there usually is a section right next to the Cash Registers for you to return your cart once you are done shopping. Unfortunately, the Cashier also informed me that that section (which was completely full!) is for the Broken Carts and was roped off. I would have to bring my cart to the other side of the store, by the entrance for them! At that point, all I wanted to do is just get out of the store before I too pass out from Dehydration and Heat Stroke. Unless this Location makes some MAJOR Fixes and is CONSISTENT in their Maintenance, Merchandising, and Staffing, I don't think I'll ever go back. (Thoughts and Prayers to the People in Line behind me. I hope they made it out okay... ) read more

A very new, clean and well-stocked Ross in the Safeway Center. Most of the store is women's clothing of all sorts. The men's section is almost an afterthought. Both feature the latest collections from famed designer Monsieur Clearance. Lots of reasonably priced housewares and small furniture items. read more

Ross Dress for Less - Women's Clothing Near Me - Kapaa, Hawaii

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We stopped in here to check out Hawaiian shirts for me. The prices can't be beat but selection can be iffy in terms of style and size. They have what they have at that moment and that can change from week to week. Alas, I did not find what I wanted, but the store is large, clean, and has departments for everyone. Private lot parking. Security guard on site. Good A/C. read more

The worst customer service. I went in to pick up hangars which they had said they had when I called so I drove the 50 minutes to the store. After learning that they misinformed me I asked the cashier if she could assist me by calling the Lihue store and see if they had any. I live in Hanalei and didn't wait to drive an additional 40 minutes south if they didn't have the items I needed. The cashier just looked at me like she had no idea how to call the other store. Another cashier had heard my request and yelled over that they can't do that and that I would have to call myself. Wow, I was surprised at the complete lack of customer care. read more

Stoked that Ross opened up a little north of town. It's been about a month now and I've heard there have been big crowds. Glad I missed them today. You can tell they are trying to get everything right and humming along but not quite there yet. The main aisle to the back was pinched off by some movable clothing racks and a few empty areas. Staff is friendly and I made out with some sour cherry jam at a few bucks off retail. Good enough! read more

Lots of great shoes and amazing sunglasses! This little Ross is small but mighty - and the folks who work here are nice and helpful. I was looking for new sunglasses and found some great designer shades in the case in front of the store. The girl helpful me saw that I liked a certain type and pulled out another pair from the clearance section to see if I liked those based on my preferences - I loved them the best! Ended up getting my new favorite pair of stunners at this random location. Thank you!! read more

The Payless worker you hired needs to calm down. It's holiday season , it's busy. She doesn't have to talk with a shithole attitude to customers. At least she has a job while people struggling to move forward. Do better training . She's an embarrassment for you company read more

staff is friendly, store is somewhat clean, variety of options, parking lot, price is moderate to expensive, they either have what your looking for or not. read more

Love this store! Clean, well-stocked, excellent service. Always something new, unexpected & half or 1/4 the normal retail cost.

I frequently come to this Ross in Kapaa and today I had to actually download yelp just to review the "store manager." Not sure his name but I just needed help grabbing a piece of furniture and he clearly was annoyed I had to bother him. I simply asked if he could help me grab a bench and without letting me finish my sentence his response was rudely "which bench we have a 100 back there." As a person who works in customer service you should be glad someone is trying to buy one of those "100" benches. The poor girl at the register looks so unhappy there's no wonder why they're always short staff. I wouldn't want to work for that guy if he's that rude to a customer I could only image how he treats his employees. read more

check out time is way too long. You need more than just 1 cashier especially on the weekends! Very disappointed

Called to find out if the store carries a particular item (to save myself a drive). First person did not know. After a long wait on hold, the second person did not know, either, and then said the store does not have the staff for anyone to go look. That's a loss of Ross. I'm going to Macy's. read more

The Kapaa location has horrible customer service!! Went on a Friday afternoon, wanted to look at jewelry. Was told by security guard that the manager( the one and only cashier) would have to help me!! Mind you she had a long line of customers waiting to be rung up. Looked around the store to see if I could fond someone for help, no one around except for the one girl at the fitting room! Left the store without buying anything!! Why open a store if you dont want to properly staff it!! read more

It's Ross! Don't expect much but cheap prices. It's nice to have a department store in Kapaa. Haters can go to Lihue. Aloha

I believe Kelly F.'s post. IDK the mgr's name either, but when he just started last year he was very pleasant. He says hello to the customers when he passes the aisles. As months went by, he doesn't so that anymore. I know this for a fact as I was there everyday until COVID-19 appeared. And yes, they don't seem to keep employees as I keep seeing new faces when I come in. The employees who I'm familiar with don't look too happy! They once smiled and are chatty like regular folks but somehow there's bad spirits there. I am positive, management is to blame. Ross Corporate drive their employees like mules. If you don't have a choice where to work and are stuck there, you'd be so miserable! I would be! Not only that, the environment affects your well-being inside and out! This should be a fun place to work, and it is not! If the store manager stayed positive and cared for his staff, I'm sure employees will stay whatever the situation. read more