WOW! They have REALLY changed this Ross store around... it used to be REALLY messy and you used to have clothes and kinds of merchandise EVERYWHERE but now it is VERY well put-together and you find all the things you're looking for where they should be! That's great! Since I don't usually shop at Ross for clothes or eclectic merchandise I went to their perfume counter to see if I could find any decent Men's colognes but I didn't, I found a few overlooked gems but they didn't warrant spending money on, so I went to the food counter. I spotted a few chocolates at a great price so I bought them. I think it was money well spent and I'm glad I was able to find such buys at a great price here. One more thing... a Yelp reviewer who reviewed this Ross ( Steve M. ) mentioned racial discrimination by this Ross against " Mexican-American's "... I too am Latino and I felt like they were looking at me funny and were scrutinizing me as if to determine if I would cause a problem or not ( i.e., THEFT ) and the security guard wasn't blatant enough to follow me around ( I definitely would have said something if he did, I AM A PARALEGAL AND I KNOW MY RIGHTS AS A CITIZEN ) so this Ross ought to do a better job of TRYING to disguise their Loss Prevention team and practices, cos they could get in a lot of trouble if they were so bold as to accuse anybody of a crime which could be construed as a violation of one's civil liberties. I'm just sayin'... ;) read more

I had time to Kim before my hair appointment this morning. I thought I'd check out Ross since it's next doircthecth hair salon. A friendly Ross security guard welcomed me in. I grabbed a shopping cart and checked the place out. For such a large store they sure don't have much in it. Most of the shelves barely had anything on them. They did have clothes but nothing stood out to me. There was a small Valentine's Day section at the front of the store. There were a few cute things. I ended up leaving and waiting at the salon for my appointment. I'm not sure how this place stays in business. The prices didn't seem as good as Marshall's or Homegoods. read more

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Was driving by on a Saturday afternoon and decided to stop in and see if they had anything interesting. Wow, the store was a huge mess. I feel bad for the staff that has to clean it up at the end of the day. Just looking at the stuff on the floor and piled haphazardly in bins and stuffed messily on the shelves made me want to run screaming from the store. Ick. Won't be back. read more

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I understand the busy holiday season and how people are stressed or frustrated, I don't normally shop here often but only once in a while. While trying to try on a couple pants the lady in the dressing area was extremely rude, she ignored us until we asked if we can try on pants just for her to interrupt me rudely and say "one moment" didn't even bother looking my way nor waited for me to finish my sentence. She proceeds to ignore us. I only got her attention once I sent my daughter in the dressing rooms myself while I waited outside with the other sweatshirts we're purchasing. No line in the dressing rooms, no stressful situations. She then proceeded to speak to me in Spanish which I understood perfectly, her comment was uncalled for saying "por eso estamos así de mal" (this is why we're doing so bad) I mean, if I stand in front of you a few minutes and you don't even acknowledge me, I refuse to stand and watch you be rude and ignore your customers. I worked in customer service for over 15yrs this is no way of addressing the area you are suppose to cover or be in charge of. The pic captures an empty dressing room and the employee after we used the dress room read more

21 separate groups in line and growing and there's only one cashier... Poor scheduling and management to have this lady up here by herself. I salute her because of course we're all annoyed and she's left ALONE to deal with everyone read more

On 2/24/25 associate 2220627 was so unprofessional. First she got into a screaming match with a customer over a return and you could hear her screaming across the entire store. She then proceeded to talk about the screaming incident with the next customer. No end to it. Then when people in line got pissed off at the lack of service because apparently this Ross can't hire enough cashiers, she was making more comments and of course was the loudest again. Employees in this store move as slow as molasses and don't give a crap how many people are standing in line. Feels like a third world country. read more

this store is the worst place to shop .they are also under staff each time i come here. there are more stockers than cashier. don't come here if you want to get out in an hour . you will be here so long bring yourself some lunch read more

This store used to be good or at least better than most around my neighborhood. It is unfortunate that this has changed =( The check out time is ridiculous and they always have only one cashier available, i had to walk out after waiting over 30mins in line. Customer service well there's none. do not recommend this store u less you have no choice read more

Horrible. I was just in there. My mom and I were in the shoe isle and here comes the security man rearranging shoes till he gets to us at the end. So we move over thinking he's rearranging all the shoes. No. It was just the isle we were in: what was that about??? We were literally trying on shoes and he just rearranges the shoes we were in till he literally gets next to us. Literally right next to us. Felt racially charged. We are black. And get this - he as black too. And he was moving those shoes so loudly. He only rearranged the shoes in the isle we were in. Nowhere else. Ive been shopping here for years and never experienced anything like this. What was his problem??? Why didn't he continue putting shoes away in the other shoe isles??? read more

Rude lady at the dressing room today at 6:49 she didnt want to do her job just sitting down and taking pictures of two little girls and was very rude when asked to use the bathroom read more

Can't tell you how many times i have walked out of this store because the line is so long. People wanting to spend their money but Ross can't figure out that there aren't enough checkers. The line is often half way to the dressing room. Marshalls down the street other Ross's close by. Only come here if you like to stand. read more

I was making a purchase just now and worker CLAUDIA told me to insert my card before she scanned items. I said I'd rather wait I want price to be ok with me maybe I'll remove an item right. She scans everything and has a shorty attitude and said this is how they do business and how they run things around here. I told her, no that's very odd CLAUDIA . This lady needs a reality check and so does management at this location. I'll take my business elsewhere Ross read more

On Tuesday June 25th I was at Ross and tell me why there are over 30 customers in line and 2 cashiers, what the hell.. can't you hire more cashiers or get them damn employees off the floor and get everyone going. Every Ross I go to this happens this is total bs.. read more

Ross Dress for Less - Ross line to register - Department Stores Near Me - Campbell, California

They commanded the dressing rooms to only 2 and the line and wait time is now ridiculously long. Prepare to wait 20 minutes plus:(

Decent Ross, found a few clothing items, Clinique make-up, unusual spice blends and lots of fun Halloween decor to admire. I was traveling, so couldn't take much with me, but admired a few stylish modern MCM inspired furniture pieces and other goodies in the kitchenware dept. Stop by there's always something great at Ross. read more

Cute items to purchase! Was running late and was about to leave but staff was able to help me checkout in time; for where I had to be! A little short staffed but nice cashiers! read more

Horrible customer service. Employee quoted me a price for a tagless pair of boots then after I got on line for over 20 min he changed his mind and said their were more expensive. read more

The store clearly states the store is open until 11. Some people may drive a ways because it's one of the only ones open until that time. 1045 comes around and they say they are CLOSED!! The kid said because they need to clean...excuse me, you are obligated to help and stay open until that 11 I clock mark, that ten minutes is not going to make a huge difference with your facing the shelves. I'm my 25 years in restaurant and retail never ever was it acceptable to kick customers out early so you can face the shelves. It's your JOB! Absolutely terrible business closing so early. The kid just kept saying how they need to clean...kid I don't care, I know how the store runs a lot more then you do. Imagine having to help people for 15 more minutes while the store is open...which you get paid to do...Ross- please teach your employees basic store policy. read more

Was walking into shop this morning And asked greeter what times does the store open? And she was quite rude and said , can't you read it's right on the door it's posted right there!! and then was mumbling more about it. I wanted to leave then but I stayed and shopped because they do have a lot of stock and I did buy some things but I will never go back in there again! I think she needs to be gone!!!! Super Poor customer service!! All employees seem unhappy!! read more

I'm completely disappointed with this ross location, I use to love these department stores cause they normally have nice stuff with great prices but service is terrible, they don't help you at all, they basically don't care about customers and they seem to be working under really bad conditions cause they're always in bad mood... They don't have criteria to make any decision that can possibly end in a happy customer experience... So sad this is happening in a place it used to be nice! read more

First time I make a return at Ross where I am not satisfied. Cashier couldn't tell me why my return was being put into a voucher instead of my original form of payment. I was returning with the receipt, within 30 days. My money should have been returned to my original payment method. She put ZERO effort in figuring it out and just gave me a voucher read more

Rude manager and employees, poor customer service, I just wanted to return the item and they gave me store credit after 2 days that I wanted to return. So upset and unhappy. Never came back to that store! read more

I was disappointed when I walked into the store. The racks were pretty empty and the store was bare. I found a few things for my home, but I was stunned about how rude the cashier was. She was not the least bit nice. She threw my change into my hand and told me to just tear out my own receipt. Ross please do better when it comes to customer service. I'm not asking for extremes but common courtesy would be nice read more

I'm all for a bargain but UGH... this place is filthy and the pickings are depressingly slim. I was looking for some housewares across the street at Marshalls and decided to pop in on whim, even though my experience with Ross stores has never been good. Seems nothing has changed. You can occasionally find a gem at TJMaxx or Marshalls but not here. Not in my opinion anyway. But good luck, and congrats if you do. You're willing to go through a lot more effort than I am. read more

I've never been a fan of Ross cuz it's seriously just the ghetto option of a Marshall's or TJMaxx. But sometimes, you can find some pretty interesting deals here (ahem, Betsy Johnson jewelry!) This Ross in particular is probably the worst stocked Ross I've ever walked into. On top of that you got like 2 creeper security dudes working there that just wanna hit up on ya ass when you walk in or checkout at the cashiers. Yuck! read more

I come here fairly often since it is conveniently located. Not one of my favorite locations since their selection for shirts and shoes always seem bare. Do buy stuff here on occasion. read more

This has to be one of the saddest looking stores I've been to yet and I go to a lot of their stores. I think this place has declined it was much better five years ago. I visited to do a return or possibly an exchange and they didn't have a lot of designer brands and the selection was very limited. I ended up barely looking and just making my return. read more

I been shopping here my whole life and y'all must be on some shi because this is the best Ross and don't be mad you can't afford it bish go to dollar tree across from it read more

For a Ross Dress for Less location, it's pretty mediocre. It suffers from the same problem that all locations do: incredibly messy customers who can't figure out how to put items back on the shelf. Half the time you can't get a shopping cart down the aisle without stopping to pick up after somebody else. Women's shoes is the messiest department of any store I've EVER seen, while everything in men's in clean and tidy. The clothing selection is pretty much on par for Ross. Nothing fancy, for sure. Housewares is better than most. The dressing rooms are kept tidier than others. Customer service is awesome at this location. I've scored a couple nicely framed Vivian Flasch prints here (both 22x28 nicely framed), a nice bamboo nightstand, and my favorite two statuettes, as well as some cheap Ghirardelli coffees. read more

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Horrible horrible horrible customer service. Always short staffed, long lines, and employees just working lackadaisically. Couldn't get help at the jewelry counter. Was told I would have to wait in the purchase line just to even see anything behind the counter. The cashier was curt and rude when I pushed the jewelry help button. I'll be taking my business elsewhere for sure. Meanwhile, they have a full time security guard just standing around. Can't even imagine how many hundreds of cheap items they would have to have stolen to make up for the salary they are paying this person to stand around all day. Ugh read more

The Ross Store on Bascom Avenue in Campbell is NOT cleaning ANY of their shopping carts! Come on Ross Stores! Even your competition, Marshalls and TJMaxx is doing a better job of providing clean shopping carts to their customers. Shame on you and your lazy staff for not stepping up and keeping the shopping carts and hand baskets sanitized. You are not taking this pandemic seriously and I don't plan to shop at any of your stores now. read more

The staff here is amazing. They are always in a good mood and work quickly. I love that they have new shipments everyday!

This Ross seems to consistently have a great selection of decor items for the home. Many of the things in my home that people mention as being HGTV like are from Ross. I don't believe in paying more for things that I don't have to and the things that I do get from them seem to be very high quality. read more

This is the grosses Ross store ever, the shopping carts. Are full of hair and strings on the wheels. The Isles are always full of stuff on the floor. Dosent anyone ever keep up.with picking up things from the floor? Someone from the health department really has to check out this Ross store. Also dose'nt anyone of those ladies know how to clean a front door window.???. Management really needs to step it up. read more

I arrived at this store as they were opening their doors for the day. I spent 30-45 minutes browsing the different departments and was tickled pink that I was finally going to be able to give a Ross store 5 stars! The store appeared clean and the merchandise was plentiful and well organized. And then ... I went to check out... I don't think the cashier acknowledged me at all, in fact, I was staring at the back of her head with a glimpse of her profile once or twice, as she was busy talking with another employee. However, even more than her rudeness, I was more surprised with her hygiene (or lack there of). Someone needs to tell her about dry shampoo since she was obviously unable to shower. She also had a ripped shirt!?! That could have easily been taken care of as well. I really cringed when she grabbed my purchases, wadded them in a ball, and stufffed them into a bag. I was staring at the back of her head once again as she tore off my receipt, stuck it in the bag and kind of nudged it in my direction. I literally walked out shaking my head. What a disappointment... read more

I would shop here for decor and cheap pants for work that I replace every 6 months or so. I like that the sizes are easy to navigate and I can grab what I need and go quickly and for a very low price. Tonight I was treated with disrespect when simply using the fitting room to try on just a couple items. This is the first time I have experienced this but I rarely try things on. Have shopped here for over 4 years and was shocked by the feeling of being treated like a criminal tonight. This store will never ever see me set foot again. read more

This is a glorified indoor flea market, complete with the nastiest bathroom I have ever used. Great Deals, but why don't they carry sports bra's? Geez. Skip this locattion and walk OR run to the Marshalls at the pruneyard. Seriously. Not worth the amazing parking. That bathroom alone solidified why I don't have love for Ross. read more

The store is clean and they have a decent selection, but like others have mentioned, their security staff will profile you right away. I was looking at some shoes and the older security guard with a mustache and glasses passed by me about 6-7 times. He made it so noticeable that I laughed and stared at him as he kept walking around me because I was pretty surprised. When I was trying them on, he stayed within the vicinity until I finally got in line to purchase them. I wasn't wearing any suspiciously baggy clothing and the shoes even have an alarm that needs to be deactivated so I'm not sure why he chose to profile me read more

This is mainly towards the cashiers terrible customer service. Wow, I can't believe the cashier named Lisa just said "Are you going to help me take off the hangers?". I thought, I'm sorry Ross worker I didn't know removing hangers is not apart of your job description. I said, "I'm sorry?" She asked again rudely while smacking her gum, "I just asked you to help me remove the hangers." Wow talk about hiring trashy and lazy folks. She's probably some convict trying to get community service hours. Sad to see how bad customer service has become. Definitely not coming back here again. read more

To the reviewer who left this review "I forgot the employee name but she's tall and has puffy short black hair!" Her name is Liz and she is TERRIBLE!! I'm pretty sure she hates her job. She is constantly rude when my friend and I come in! Today she rolled her eyes as soon as she saw us and was hostile the entire time we had to deal with her! If she thinks working retail is beneath her (I do not, retail is hard work for hardworking people and I commend each and every person who chooses this line of work) then she needs another job. I totally agree that their sales associate Liz should be fired. read more