This is a nice Ross store. Clear aisles, clean, neat, well lit, and easy to see display signs. Good pricing. Helpful employees. Great selection. Lots of parking. Quick moving line for checkout and returns. read more

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Employees hate their job and try to take it out on customers, very unprofessional saying they can't accept cash even though it's still a legal form of tender. I'd avoid the establishment if I were you. Waiting to hear how the general manager wants to play this. read more

I love the costumer service here in Brea. Everyone is so helpful and kind. A worker let me look at new released items to see if I could find my size. The selection of clothes are amazing and the prices are great. From evening gowns, sweaters, work attire and accessories I have such a wonderful experience shopping. I also enjoy the hair and beauty products they offer as well. read more

I got it at Ross LOL! That commercial always comes to mind when I shop here anyone else? Lol! Wanted to stop in to get a yoga mat and to just walk around and see what they had. Baby girl found some cute sandals. When we walked in we were greeted by the security guard walked through it seems so much more empty than it used to be since the last time I was there. But they still had some decent stuff and everything was spaced out enough so it didn't look cluttered. Pretty fast and quick shopping experience, I like coming here it's close by and convenient. Have a beautiful day :) Aloha read more

Does Ross Management read reviews? If so, I'd like to let you know associate # 481439 (50 to 60 something year old Hispanic woman with curly short hair) needs to be retrained on customer service. I understand working as a cashier is not easy. And I get it that maybe she's had bad encounteres and experiences with other customers who take advantage of returns but you shouldn't treat every customer the same way. She was not happy to assist me when she saw me approaching her counter with a return bag. She sniff checked, flipped my returns inside out and had a nasty attitude. I'm just an innocent happy Ross shopper that doesn't use fitting rooms and often buys whatever I like then bring back what doesn't work out within a few days in their ORIGINAL condition. She tried to accuse me of retagging clothes and saw a pet fur and said it's trash. I told her I wanted to speak with a manager and she said she is a manager (I don't think she was) but she then quickly accepted my return. I told her if she refused my return I would just take it to another store. Encounters like this make a lasting impression. I will not be returning to this location due to the mistreatment while doing a return. read more

Treasures were hard to find at this Ross Dress for Less store in Brea. I thought the store was going out of business because they were so empty. Asked one of the staff members, and he said that they were not. They were just in need of more inventory. Guess this store moves through their merchandise real quick then. Probably won't be returning to this specific Ross anytime soon. Too empty for such a large store. read more

Ross Dress for Less - Department Stores Near Me - Brea, California

I just wanted to leave a review because I had such a great experience with the staff. There was someone who helped me, I believe her name was Stephanie, and she was so kind, helpful, and patient, with a wonderful attitude. I really appreciate her and the entire team for always making it such a pleasure to shop here. They create such a positive experience every time I visit, and it's the reason Ross has become my go-to. Everyone is always so friendly and helpful, and I truly enjoy coming in. read more

Not a bad selection. They did have what I needed, I needed baby clothes for a baby shower, wish the selection was bigger. I did feel rushed at check out and it wasn't very busy. read more

The rudest staff of any Ross. I did a return with the tags still on the shorts and everything and was fully interrogated. Associate 2444075 refused to even acknowledge my existence once the return was done and when I asked if we were finished wouldn't even look at me to hand me the receipt. Literally looked down it shoved it in my hand. I've shopped for years at Ross and this was only my second return due to fitting rooms not being open at time of purchase. I don't know if she's rude to everyone or just a homophobe but it's ridiculous read more

I had to go to Party City to get a cowboy hat for a company BBQ. When my wife found out I was going there, she asked me to pop in at Ross to pick up some sippy cups for our 4 year old (it's really the small water bottles with the flip top lid, but we call it sippy cups). I agreed since I was already there. Unlike other Ross stores, this one was open and spacious. It wasn't cramped or packed with racks and shoppers tripping over each other. It was clean, well laid out and spacious. In fact, I had to do a double take when I first entered to make sure I was at a Ross. I couldn't find the sippy cups so I asked the lady by the fitting rooms for help. She was very polite and kind and actually walked me to exactly where the sippy cups were! No pointing and saying "over there..." And check out was extremely quick with only a short wait. Mind you, I came by on a weekday at around 1:30 pm, so I'm sure my visit isn't representative of evenings and weekends. But even so, the La Habra store seems to be always busy and it's way more crowded and cluttered. The selection was comparable to the crowded Ross' but the experience was so much better. It's located between Walmart and Party City, and down the way from Home Depot. You could spend an entire afternoon here shopping between these stores. But they won't be as open and clean as Ross. read more

There was a crazy police arrest outside of the store in the parking lot with dogs and tons of undercover cops surrounding a vehicle and they literally locked the door in my face. As I had my hand on the door the employee looked at me and locked the door. I was scared and I had to just stand behind the stone pillar in front of the store while a bunch of guns were drawn. I'll never forget this incident. They stayed locked down for so long afterwards I couldn't even go inside to get what I came for. Cold hearted people. read more

Poor customer service! I was in line to purchase my items. Once I got to the counter cashier didn't greet first thing she said "what form of payment"? I said credit card then she says you can start swiping your card I said ok, but I did not swipe my card. She says it again that I can swipe my card I don't need to wait. I told her I know, but I will like to wait till all my things are all scanned. She was rude, rolled her eyes, moved the computer. My receipt was not even printed yet and she was already calling for the next customer. Management please you need to re-train this associates for BETTER customer service. It was a bad experience and will not be returning to this store! read more

Absolutely No customer service skills at this store. I waited at the return counter to return an item what seemed like forever while 2 employees completely ignored me and let line of at least 10 people purchasing through. I finally asked another customer if she would mind if I go in front of her so I could speak to the clerk to request a return. I mentioned to the clerk that I had been waiting a long time and no one came to help and he told me they only have one line. Bunk, I've been shopping at this store way too long. There are registers for purchasing and registers for returns. All he would have needed to say is "I can help you over here" and waved me over. After the last trip here where they now have someone searching your bag and checking your receipt... goodbye Ross hello Amazon. read more

Do not and I repeat do not come to this Ross unless you want to be followed around by employees I was in here finding items for my new home taking my time and sadly felt like I was being rushed into purchasing my items because I felt belittled as a customer and very uncomfortable read more

so you close in 15mins, but you wont let me buy mechandise in your jewelry case? more than happy to take the rest of my merch but denied to make additional items to purchase? we'll just leave without any purchases. ok. thx. bye. read more

I went into Ross to return an item and the dorky ginger with the awkward beard was rude as heck in Customer "Service". I said "excuse me" to ask a quick question, and his response was an annoyed "WHAT?". The guy had bread crumbs all over his unwashed black Dickies. Great service in front of my twelve year old daughter. "Service" like this is exactly why stores are dying and we shop online now. Save yourself headaches and skip Ross in Brea. read more

Stores need some updating for sure but they usually have a decent selection of luggage at reasonable prices. Lots of nicknacks, clothing is hit and miss. read more

Definitely not experiencing rude customer service here as expressed in other reviews and have been here on multiple visits during various times and days. Slightly over spacious for the amount of racks present but I've been able to see some interesting inventory Including Coach Poppy cologne and a Coach leather dress. You never know. read more

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I honestly hate writing reviews like this but this place stinks. I have always enjoyed doing my shopping at Ross despite it being inconsistent and many of the items are raggedy but I truly love myself a good discount. I also like the return policy which allows me to sit and marinate to really decide whether I want/need something and most often times I keep them. I have started getting into fragrances and Ross carries some unique scents and it's been so cool that I've been able to test them out (1 spray max) and return them within a reasonable amount of time. I absolutely do not abuse the system and have always been able to return the fragrances at multiple different Ross (as well as TJ Maxx and Marshall's) stores. I was so happy to have found a Ross conveniently located where I was at today to drop in with the return but Michelle very rudely said I cannot return fragrances due to the policy on the back of the receipt identifying items that have been altered. What? How long have you worked here? I asked to have the policy pointed out to me but was shoo'd away. Based on the reviews of this specific location I'm not sure why it's even still around? Just because it's considered the "corporate" store? read more

Worst costumer service. Standing in line to check out and one of the cashiers were yelling at us to take cloths off hangers. ( not nicely) then when we got up to her to check out and pay she was rude and very unfriendly. She wasn't even paying attention to us. After we paid she shoved the bag around the plexi glass and practically in our face. When I asked for the receipt she pointed to it printing on the machine..... insinuating that we had to get it. She couldn't even hand it to us. So rude ...... I will not be shopping back at this store ever. She was not wearing a name badge and no name on receipt but there is an associate number: 481439 10/23/22 at 12:55 Tran: 6680 Hopefully this helps management address this. read more

Sunday early evening and a few last-minute purchases before dinner. Stopped in to Ross and had the best customer service experience thanks to Bridget! Bridget's welcoming smile, friendly demeanor, expedient processing and genuine care provided a positive impact in my day. Thanks Bridget! read more

Out of all of the discount chains, Ross is my least favorite. The set up and products they have is just kind of depressing, though I have been able to find some good home decor items here. The prices are fantastic, but the check out line is always way too long and I just don't like the vibe while shopping here. read more

Elizabeth = useless and disconnected. How is she employed at all? Annoyed & surprised when I asked for her assistance. "Sorry for shopping but bothering You, while you're on the clock doing a lousy job and too busy chatting with your colleague friend to even notice a customer." Next, I inquired about the dressing room being closed at 9pm, the entire store doesn't close until 11pm? I had a cart full of potential jean purchases - but nah. Clueless. She couldn't hardly be bothered even when I asked for direction to the restrooms. From now on - I spend my hard earned money at Home Goods & TJMAXX. *where do they find these kids read more

There's not much to say about Ross, lol. It's a discount store and you have to hunt for bargains so it can be a hit or miss. I'm more budget conscious now, so I frequent Ross more these days in search of bargains. I must say, this location is pretty roomy! The aisles are wide and the store feels very airy. The store seems of average size compared to other Ross's I've been to... this one just feels less cluttered and more spread out. A major reason I never shopped at stores like this before is the clutter. It just gives me a headache to try and search and navigate through the messes people make. I came here today in search of luggage since my cat ruin some of the suitcases I had at home. I had to throw out 2! I have many travels coming up and so I needed a new carry-on and one that was a little bigger. The mall is just too expensive... and so I ended up here. I found some very cute luggage for not a bad price. Luggage seems better priced than department stores. I found a very cute 21" carry-on for $40 and a larger 25" for $50. Unfortunately it was not one that had the 360 degree wheels... but it was just so cute and looked sturdy that I had to just buy it. The ones with the 360 degree wheels seemed to average $60-70... so for about $20 less, I could do without the 2 extra wheels lol. I'll be back in the future in search of more bargains! read more

Ross Dress for Less - Needed new luggage and look what I found!! So cute I bought it right away! Yay to happy travels! $90 for both. - Department Stores Near Me - Brea, California

Customer service awful. I wanted to look at a necklace to see the length of it and she told me I couldn't unravel it to look at it. why should I buy something without knowing the length of it. It didn't state it on the package. She was rude I waited for ten minutes while she disappeared. read more

I love LOVE love Ross... and this is my least favorite one I've ever been inside of.... extremely low on inventory and even lower on pleasant employees. I gave it the benefit of doubt for a couple years after it opened, you know, thinking it would build up inventory and hire nicer salespeople. Nope. Two stars is just because I love Ross in general... store really only deserves one. I don't like giving unhappy reviews but this one kept reminding me to rate and review and since I really do try to avoid this particular Ross, I thought maybe my review should get spit out. Definitely needs work, drive the extra miles to go to a different Ross if you are feeling like a good Ross trip. But hey, if you want to spend more time in line to pay than you did shopping only to be treated like a pain in the cashier's ass.... here's your place. read more

I needed some new work tops, and I nailed it at Ross. I got some really cute, professional tops for a great price! I haven't been here for a long tie, but was so glad I went here! You can't beat the quality for the price. read more

I purchased 9 dresses for a special occasion and they didn't let me take the dresses on the hangers. I asked the Manager Nathan to make an exception as they are dresses and still refused to. I didn't think of it as a Ridiculous given they are dresses. Yeah definitely not coming back. read more

Very poor customer service. Tried to buy a pair of jeans but there was no tag. She asked who seemed to be the manager how much are men's jeans and he told her to use what the system said which was $19.99. I told them I saw another pair of the same brand for 16.99 and she said that "I", not them, needed to go get it or I had to pay $19.99. I went to get it and told her that was unfair for customers. It's not the customer's fault that they don't have tags and they need to check the correct price before charging the customers more just because they are lazy to go check and because they don't make sure they have tags on their items. She then said well the original price is $59.50, referring to the original store tag. I was, really? (I couldn't believe she said that) I responded that if I wanted to pay that amount I wouldn't be at a Ross store which was full of trash on the floor by the way. The whole time the manager just pretended he wasn't listening to all this bs. Associate #552718 read more

I used to always come to this Ross to find a new outfit for when my husband and I go out on dates. So I had a clothing amount of more than their limit to try on in the fitting room. I told the lady that it was fine and I didn't mind splitting them in half to try on. When I go to exchange the clothing for my other half, she tells me she is closing the fitting room so I need to "RUSH IT". I didn't say anything, just nodded. She then comes into the fitting rooms banging on everyone's doors saying to Hurry Up and start Rushing It! I still had a lot more clothing to try on, and to me it didn't seem fair. A customer also asked to use the restroom and she replied "Wait, I only have 2 hands can't you see?" She seemed very rude and it ruined my shopping experience. I brought it up to a male cashier and his reply was "Well I don't think she was banging on the door. And she has to go off her shift". Ok well that doesn't give her the right to be rude to customers and she could aswell have given everyone a warning or heads up before we started trying on clothing, that her shift was ending soon. A sign should've been up saying that the fitting room is closing soon. Due to Poor customer service, no respect, and wasting my time, I am NEVER coming back to this Ross!! Save your time and drive to Fullerton to the Ross on Yorba Linda Ave! read more

This Ross is big, organized, and clean. I came in the morning, so it didn't have a huge crowd. I found a lot of great deals. I bought a few tops and a cute pair of shoes. The changing room and restrooms were fairly clean. The cashier was ok, although she was carrying a conversation with the security guard in the middle of my purchase. read more

The Staff & "under cover" security here are the epitome of horrible & inexperienced employees. Management should be embarrassed. read more

Found the perfect gifts for hubby and son for Father's Day. many people shopping at 8:30-9:00 pm on a Sunday night. Some shelves empty but the store was tidy. Cashier was helpful and friendly and another cashier was called when the line got long. Also picked up some 4th of July outdoor decor. Too cute to pass up! Even though the store was a bit picked over, you can tell the manager and staff take pride in the store. Displays are appealing, the store was clean, employees helpful. I'll be returning. read more

I was checking out with 3 items of clothing and a thermos cup. The cashier did not charge or give me the thermos cup. I realized when I got home that all I had in my bag and receipt were the 3 items of clothing. The cashier was too busy talking to her coworker to even charge and give me everything I placed in front of her. Extremely unprofessional. read more

Visited this location this past Friday night with my mom. When I came to check out, the cashier, Mariah (I think that was her name...) and I realized that there was no price on the gift bag that I wanted. She was very polite and patient and instead of getting frustrated with the situation she went the extra mile for me and ran to the back to find the correct price for the item. Thanks Mariah! read more

Terrible shopping experience at this Ross location. Besides the security guard that greets you when you walk in they have a female security guard who seems to follow you around. Very uncomfortable experience and I will never go back. read more

Definitely one of the bigger nicer Ross department stores that I have been to. Found lots of awesome deals for stocking stuffers this holiday season. read more

Who does the hiring here? I've gone twice in the past couple months and each time I've had issues with crappy costumer service. I'm waiting in line where I hear the cashier with bright hair color telling the security that she needs to avoid a costumer in line whos shes had issues in the past with so she leaves and has another employer take over for her. That should've been a red flag for me. I waited till I was rung up, paid, and left. This past week I went in. This time the cashier was rude to me. Different one but still had an attitude. She starts ringing me up and very slowly putting my items in my bags. I simply stated "let me help get these out of the way", and put them in my cart. She responds in a harsh tone "what did you say?" I repeated the same thing and she ignores me but continues to very slowly put items in bags. At this point theres a long line forming. I pay and start leaving. I had my kids with me as I'm pushing cart the tires locked on door. The security smirks at the cashier likes its the funniest thing ever. No one offers to help me. Instead the cashier and him give each other stupid looks. Needless to say I won't be returning. Burlington Coat factory just opened up next door. A bunch of better deals and nicer employees. read more

I only like to come here to find good deals on household/decor items, I don't have the patience to go through the racks to find good deals on clothing. Great place to find ottomans! I already found 3 ottomans from this Ross. This is also a good place to find good deals on decorative pillows. read more

I was actually fairly impressed with this store. I have been shopping at Ross for years and have always been only moderately happy with what I find there. But recently the stores I have had a lot of "fancier" stuff in them. Name brands and electronics and such. I found ear buds for $7 and a wallet and shirt at this one, which is way more than I would normally walk out with. There was a wait for the register and the cashiers were kind of slow, but unlike most people I don't mind waiting. read more