I do not know why I continue to try to order from this location and give them continuous chances to simply be better. Probably because they're the only location open as late as they are. If the food isn't late and cold, the order is incorrect. I'm missing sauces, the pizza looks like it was packaged and then flipped upside down for the trip to my house. The flyer on today's attempt says "under new management." Well you're still failing. $50 order and at this point I would literally choose a McDonald's cheeseburger and the dirt on the bottom of my shoe instead. Edit to add, they do not answer their phone, placing you on an indefinite hold immediately after picking up. The added responses to some of the other reviews is literally cut and paste like they obviously don't care. read more

Under new mgmt and my Rosatis experience has been ruined. Got slices to go, dough was squishy, sausage was pink inside. Pizza was not cooked. Never going to the Naper location again. read more

If I could give 0 stars I would, pizza over an hour late. Called the store which twice, both times was told the pizza would be delivered "soon". Please seriously rethink ordering from here. Save yourself the frustration. read more

For a first impression of this restaurant I had a horrible experience. I ordered from here to get delivered to my job which is about 10 minutes away. I ordered exactly at 11:00 and didn't receive my order until 1:00pm. I've never waited so long for just a large pizza and I will not tip for poor service. Cold food and it's late, I've already lost my appetite and I paid over $50. The fact it was so late to my job I couldn't enjoy it because I work with kids, I ordered an entire 2 hours before my lunch break to receive it AFTER my break. Unfortunately I will not order from here again. read more

Incredibly INCOMPETENT! - Can't get orders correct - can't get pickup correct - you don't get everything ordered or paid for - they don't answer their phone ... tried calling 10 times to alert them that I did not get the order correct ... all ten times, the phone rang and just hung up. I had to drive across town AGAIN - when I returned (drove across town AGAIN) to get the pizza missing from my pickup order .. it was NOT what I ordered. I ordered a thin crust "meat mania" pizza. When I went the 2nd time to pick up the missing pizza, I got the pizza .. only to get home .. and I got a THICK crust pepperoni. - they are incredibly rude on the phone. DO NOT ORDER FROM THIS STORE. THEY ARE AWFUL! read more

Rosati's Pizza - Pizza Near Me - Naperville, Illinois

This place is horrible. I called to place my order so they can get it right. They still messed my order up. I will never go bk.

Every single time I order they F it up!!! I ask for a side salad and I get fries. I order two ravioli and meatball meals and they arrived like warm at best. Instead of two salads and two garlic breads with the meal they send one of each. I'm Not exaggerating when I say this happens every single time! Looking for a new pizza place in Naperville!!! Someone that can't count or read! And to add insult to injury, I called to let them know about the missing salad and garlic bread. The girl that answered the phone said you want us to drive it out to you and I said yes, guess what never showed up! I tried calling multiple times only to go into the queue, phone unanswered for half of an hour! Poor poor, poor service. read more

Rosati's Pizza in Naperville offers pretty good pizza that's hard to fault in terms of flavor and quality. However, a delightful dining experience involves more than just good food. Unfortunately, the customer service left much to be desired during my visit. The representative I interacted with was not only dismissive but outright rude. After I ordered a pizza online, she rudely claimed they had no more orders, even though I had proof of my order and was charged. A restaurant's success is as much about the service as it is about the food, and in this regard, Rosati's fell way short of expectations. read more

horrible, they'll pick up the phone and instantly place you on hold until you hang up.

I really wish I would read the reviews because I just got effed over...as you can see in the photo I ordered my pizza at 8:54...and my pizza would be ready in 45 minutes for delivery...whelp at 10pm, no pizza. I tried calling and no answer for 45 minutes, just a loot that a pizza specialist will be with me shortly. It is now 11:20 and no pizza but yet they charged my card...this place is horrible... read more

Rosati's Pizza - Took my money - Pizza Near Me - Naperville, Illinois

We moved back to Naperville in 2007. Since coming home, we had pizza from Rosati's. Well as of today I will not ever call Rossti's for pizza. I'm done with them. We usually order there 24". We'll have some for breakfast or lunch the next day, LOL. On the boxes the pizza is delivered in is a coupon and when you collect 12 you get 50% percent off. Well, today I called for the 24" it cost approximately $32.00. The individual on the phone gave me the price, $51.00, my jaw hit the desk. I.asked him to repeat and I got $51.00 again. I asked one question. WHY? Well I got this answer the 24" is a 'spec read more

Order pizza and 2 side salads at 4 pm. Around 5:15 we call to ask where our order is and they tell us a minute away. We understand as it's Memorial Day weekend and things happen. Call again at 645... so almost 3 hours later asking where our pizza is. They claim they tried multiple times to call us (they didn't) and casually telling us they left the pizza on our front door step. Who does that? No voicemail or anything. Pizza was obviously cold at this point but aside from that: Pizza barely had, if not any sauce on it Was super dry Very salty We also ordered "fresh basil" and there was dry basil seasoning sprinkled on top lol In total our food was over $30 and was given Pizza Hut quality. Disappointed because I used to love them when I was younger... would not recommend read more

Rosati's Pizza - Dry pizza - Pizza Near Me - Naperville, Illinois

the pizza like is sooooo goodd ,,, deeep dish? taven style? yesssir. I love the chicago feeling of the restaraunt, i like that the bar staff know me (too well) and i just like being in a well lit place with good friends, good people and most importantly good Pizza! read more

Consistently excellent pizza and calzone. Ingredients are fresh, flavorful and balanced. Friendly owners. We pick up our orders so no experience with delivery. read more

Itis Sunday night, 2/20/2022 and I ordered a pizza 2 hours ago. I would not be as upset if they would simply answer the phone so I can cancel my order. But, because they have caller ID, I know they are ignoring me. Just now showed up... pizza is cold..of course... Just lost a customer... too bad cause they really have a decent pizza... just LOUSY service! read more

Ordered extra crispy wings from this Rosati's they definitely were not extra crispy spoke to the manager basically told me that they cook them as long as they could they were soggy and oversauced bones were broken. Definitely not extra crispy do not go there to buy there food. I will keep posting reviews about how horrible this restaurant is until they decide to do something about their quality and offering me a refund. I will post on yelp and Facebook and any other media I can to get people not to go there and eat their food. I Work in a customer service base job and if customer has a problem I offer solutions and resolutions instead of making excuses. And I specifically asked for blue cheese and they gave me all ranch.What a joke look forward to my future posts about this Rosati's every day. I will also be sharing , better places to buy wings other than this Rosati's in the Naperville area. Steven A read more

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Great sausage pizza quality sauce open late and really gives the taste of home run inn when in a hurry!!

Food was good enough but service was bad, will probably try Rosatis Wheaton location next and give them my business instead. Person who answered phone was rude, spoke quickly, and was condescending. They took payment over the phone but didn't tell the driver. We didn't get a receipt so not sure if we paid for the extra cesar dressings we requested but we didn't get extra dressings we requested even though driver said we did. Cesar salad was super basic, thin crist pizza seemed more like a pan pizza, and food was delivered 35 minutes outside their delivery window. They only had Pepsi products. read more

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We used to order from Rosatis for our Pizza parties. Ordered tonight and pizza was clearly dropped by driver. Done with Rosatis. read more

Rosati's Pizza - Pizza Near Me - Naperville, Illinois

Thin crust pizza with a simple pepperoni topping. Can't say I particularly enjoyed it. There was hardly any sauce beneath the leathery layer of cheese. It was obviously in the oven for too long. Of course the crust was very tough too. Needs some QC. read more

The worst. Terrible soggy pizza. Nasty soggy ribs. And no one answers after a certain point. food and service. Thanks guys. You earned it.

I didn't get all my food and I got the wrong pizza. Also does it really take 2.5 hours to cook a pizza? The answer is no! I work in the restaurant business and my family owns a pizza restaurant. I contacted them and they refuse to make it right! Horrible company(( read more

Tasty pizza and quick service! Only thing is that they didn't provide us with plates or napkins or cheese. The quality of the pizza made up for it though. read more

HORRIBLE SERVICE FROM THE MANAGER! I waited 2 hours for a pizza that came FREEZING COLD and crusty.. it was also all bent and smashed. I called and asked the manager for a new pizza right away or a refund He said " I cant give you a refund because the order was too large." IT WAS 36$. I said I need a new pizza then, and he told me that I would have to wait at least another hour and I have to return the messed up one because HE DIDNT BELIEVE ME! WE WILL NEVER ORDER FROM HERE AGAIN! read more

Rosati's Pizza - WHAT A HORRIBLE VALENTINE PRESENTATION - Pizza Near Me - Naperville, Illinois

Definitely the worst deep dish around. The huge chunks of peppers and onions don't even have a chance to cook. Seriously if I wanted raw food I would have ordered a salad. Also the sauce tastes like they opened a can of past and used it no seasoning. Just lazy prep work for sure. This was the last chance we gave them. Save your money and go elsewhere. Like Baroness!! read more

DON'T ORDER FROM THIS BUSINESS... 1. Order was placed at 11:14 AM for a business lunch. 2. Committed delivery time was noted as 12:39 PM in confirmation e-mail from restaurant. 3. Delivery time was updated to 12:54 PM in follow-up e-mail from restaurant. 4. PIZZA WAS NOT DELIVERED UNTIL 1:50 PM. THIS IS COMPLETELY UNACCEPTABLE. Ruined our meeting and the day of all meeting participants. read more

This is our Go To pizza place over the last year because their crust & sauce & cheese make such a really good pizza. We always order pickup, the pizza is always ready on time and still hot when I get it home, staff inside is friendly. Sausage pizza is excellent, Pepperoni pizza is excellent, and even just plain Cheese pizza is excellent and flavorful (not many pizza places can say that). And if you're feeding more than a few go for the 24" pizza (it literally barely fits through the doorway) which comes with a free small cheese pizza (just ask). Try the big pizza with half sausage and half cheese (then the kids are happy) and they'll let you upgrade the small for a dollar or two Pepperoni (or any topping) for variety. That feeds eight people for around $32. read more

Rosati's Pizza - Sausage Pizza, Pepperoni Pizza - Pizza Near Me - Naperville, Illinois

I've been craving a hot dog for weeks now. After a long day at work, I was too tired to go out anywhere for one, and I don't keep them at home (the bf doesn't care for them) so I hopped on ol' Grubhub to order a pair. Unfortunately, Rosati's is the only place close to me that delivers AND had hot dogs on the menu. I don't care for them, as they have unusually long wait times for delivery... but I decided it would be worth it. I've ordered their pizzas in the past and you can definitely taste the decline in quality. Not to mention the last time we ordered, it took over two hours for our pizza to arrive. It was partially our fault, as it was Halloween, so I expected a long wait. However, they went to our old address, even though we clearly indicated to deliver to our new one. I felt bad for the delivery driver; he was very nice and apologized. He stated that his manager (or whoever prepped the order for delivery) didn't bother to check the address on Grubhub, and just went with the address in the computer. Kind of a bonehead move on their part; you should ALWAYS verify the address, but that's just my opinion. Anyway, back to my current order. I placed my order at 5:10 or so (2 Chicago Style hot dogs, fries, and a root beer), and was presented with an estimated delivery time of 6:15 - 6:25 p.m. With my past ordering experiences with Rosati's, this is about right, if not longer. ***Just got an e-mail from Grub Hub saying to expect my order around 6:30 -6:45. Sigh. That's a long time to wait for a pair of dogs and some fries. 6:24, my order arrives. The delivery driver was very nice (I've never had an issue with them- I suppose that's where the one star can go. 'Cause if I could rate this place 0 stars, I would). He hands me my order and that's that. Right away, I'm weary. I set my order down on the kitchen counter. There are three cans of root beer (I had ordered a 1 Liter). No big deal, I just didn't expect the substitution. The fries were barely lukewarm. That I expected; when you get fries delivered, very rarely do they arrive piping hot. Nothing a few seconds in the microwave can't handle. Then came the hot dogs. Oh my friggin' disaster. THERE'S KETCHUP ON THEM!!!! There are only two types of people that put ketcup on their dogs: children and the slow minded. You CANNOT call your hot dog "Chicago Style" if there is ketchup on it! Due to being insanely hungry, I obviously did not notice the "ketchup" part on their online menu, so I guess that's my fault. All I saw was "Chicago Style hot dog" and I immediately added two to my order. I understand what goes on a CS hotdog, I didn't think it was necessary to read the ingredients. Upon further inspection, the only other ingredients gracing my dogs were onions and mustard. (Red onions, mind you- I've never seen red onions on a hotdog). Their menu online clearly states "ketchup, mustard, onions, tomato, pickles, relish and sport peppers." My hot dogs did not have pickles, relish, or sport peppers. Also, "Chicago Style" would have celery salt and a poppy seed bun. The temperature of the hot dogs was decent, but my delicious experience I had been looking forward to is now ruined. This is the LAST time I order from here. My bf swore it was the last time after the pizza that took over two hours to arrive. But I'm done now. As I sit here chewing the last of my now cold french fries and 1/2 of a "children's style" hot dog, I am filled with shame and sadness; shame for eating a ketchup covered hot dog and sadness for being let down by such a simple menu item that is damn near impossible to screw up. Never. Again. read more

Rosati's Pizza - "Chicago Style" hot dogs. Nope, nope, nope. - Pizza Near Me - Naperville, Illinois

Well, they did it again. This Rosatti's used to be pretty good. They send several coupons a month. So, of course, I use them. However when I do, they don't garnish the whole pizza. They stop a good 2 inches from the edge. The time before tonight, when I ordered, I asked if they skimped on toppings because I use their coupons because I would gladly pay full price if they would add toppings all the way to the edge. The girl on the phone said, no they didn't and she would tell the cook to make sure they put ample toppings all the way to the edge. And they did. Tonight, I order another pizza and sure as shineola, they skimped! Yep, I used one of their 20 coupons I have in "the drawer." See the pics for yourself. I just think it's wrong for them to give you a "discount" and then give you a lessor value product anyway. Oh well, you really do get what you pay for. read more

Rosati's Pizza - NO TOPPINGS FOR YOU! - Pizza Near Me - Naperville, Illinois

I would say that typically I a a huge fan of Rosati's, especially their pizza. However, I was sadly underwhelmed by their spaghetti. Too much sauce, the pasta was overcooked and the meatballs were just OK. Also, the crabby guy at the counter was obviously not in a good mood and it showed on his face and made for an uncomfortable wait. Other than that, typically their food is good. I will keep ordering delivery because going in was a disappointment. read more

Rosati's Pizza - Pizza Near Me - Naperville, Illinois

Rosati's Pizza. That name itself brings back warm memories to generations of suburban Chicagoans who can recall Rosati's food accompanying many a family game night in a wood-paneled basement. Many students away at college, traveling home up I 57, anxiously looked forward to tasting their first slice of Rosati's, as a symbol of being home. And for good reason: the pizza is excellent. To my sensibilities, this is the best deep-dish in town. Look, all of this crap is gonna kill you eventually, so you might as well eat the best version of it. I also enjoy the fried mushrooms. Please don't tell my doctor. read more

Rosati's Pizza - Rosati employee, next to picture of Rosati's founding fathers. - Pizza Near Me - Naperville, Illinois

Nice place...located inside an industrial park. Fad some seating...2 video arcade games (MORTAALL KOOOOMBAAT!) I dont think I remember Rosatis selling slices.....but these guys did....I think it was 3.80 I paid for a slice and a soda (or water if they were out...which they were when I went...no biggie) But I liked it. Lots of parking and the inside decore is cool witht he menu on the wall and a couple of black and white photos adorning other parts of the store. Good slice....no oregano in front with the condiments if you l ike it like I do. Now one thing...you can enter the park by the side street...the main street doesn't have an entrance otherwise you have to pass the viaduct and turn around I guess. read more

Rosati's Pizza - Pizza Near Me - Naperville, Illinois

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We ordered on Sunday. Typically i enjoy their food, good pizza. I have to say they dropped the ball this past time. We ordered a deep dish sausage and spinach, breaded cauliflower, garlic bread, and cannolis. First the garlic bread. It was a hoagie bun not cut, warm with melted butter. No garlic, definitely not toasted. Soggy bread. The breaded cauliflower was pretty good, a little crunchy but not bad. However, the menu and my receipt both say it comes with ranch and we didnt get any. The cannolis are not made in house, they are awful. I couldn't finish mine. Finally, the za. A deep dish that was not. It was a regular pizza, with a tall crust, and no sauce at all! !! It was incredibly disappointing, and rlly dry. I will not order here again. Order john and eddies, it's always delicious. read more

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We will never order from this Rosati's again. The pizza barely had any sauce or flavor. The person who took our order over the phone clearly hated her job and forgot to include the two sides of ranch with our order. I went to pick up the order since they said delivery would be 2 hours and the inside of the place just seemed old and dirty. I'll drive 15 minutes to the other Rosati's in Woodridge next time!! read more

Placed an order on Rosati's website at 5:30 pm. Also placed it for delivery. By 7:15, no pizza. Called Rosati's on 5th Av where the order was placed and the very rude and smartass person on the phone said "hey, don't tell us, call Grubhub. You bought it through them!" He also said" I see your order, you are at the Hilton." I said, I am not at a Hilton, I am at home. This kid said "well, that's where it went so call grubhub", and that was it. He offered no assistance or could have cared less. We will never ever order from a Rosati's, especially the one on 5th Av, ever again. Below is a shot of their online order webpage. This is not my order but I made one quickly for the sample. Nowhere does it say I am buying a pizza from GrubHub. GrubHub said they tried to call at 7:00pm. Remember the order was placed at 5:30. The only call we received was at 7:15 from Florida from a non listed number. Of course living in Illinois and a call that just says Florida Call on callerID, we are not going to answer. If that was GrubHub, they need to smarten up wit that! Stay away from Rosati's and GrubHub! There is clearly something wrong with this arrangement. Now we have to wait up to 7 days for a refund for the food we never received. No wonder they have received such poor reviews! read more

I've ordered from this place many times, almost every week for about 6 months straight. They last few times I've ordered, they gotten my order wrong every time. A few times I ignored because my kids would eat it regardless. Each time I called them out for not getting my order correct, a woman yelled at me as if I'd done something wrong...even after I showed them a picture of what I got vs. what I ordered. I hadn't ordered in a few weeks bc of such bad service, but on Christmas Eve (today) I decided to try again. This time I went online so that I didn't have to talk to this woman on the phone. I ordered. They still didn't get it right, I called to let them know, they didn't even try to listen to me or look up the order. Instead they told me if I call again they would call the police on me...as if I had done something. I've spent $100's at this place and didn't deserve this treatment. If I did not have Covid, and been stuck at home for holidays, I would not have ordered from them tonight. Really made a tough situation even worse!!! read more

I ordered a pizza with wings a couple weeks ago. When the order arrived, (the restaurant is 0.6 miles from my apartment) it was VERY cold and the pieces were all piled on top of each other, literally like someone had violently shaken the box. The pizza had to be at least 1-2 hours old. I've worked in restaurants for over 15 years and I can tell you guys that this pizza was very old and should have never, ever been served to a customer. I was disgusted. I will never, ever order from there again - not even if they were to buy my entire dinner. Cannot trust this place. Trust these other reviews. This place is AWFUL read more

Burned pizza. And a leathery cheese, because they're no longer including enough sauce. Cutting corners and trying to save money? It must be. Very disappointed. We won't be returning. What happened to the QC? Isn't the person taking the pizza out supposed to look at it before sliding it into the box?? Well, I guess having half the pizza burned about an inch and a half (black) into the pizza is still considered OK. (It's not). And when you skimp on the sauce and cook it too long, the cheese becomes cardboard leather, and stuck to the crust. What happened to the Rosati's of years ago?! read more

Horrible experience! I ordered delivery and the food was very good. I ordered food at work, I made sure to put in the notes that I am at work and the doors are locked and to call and I would meet you out front. I received a phone call and immediately went down stairs, I walked out side and did not see anyone, I walked around back and still no one. I called the driver and he said and I quote "you were taking too long so I left to do another delivery, I'll be back" I was mad so I called the store, told the girl what had happened and that according to my call log from the time he called me to when I got off the phone with the driver was 3 MINUTES. I asked her to remove my prepaid tip, she did. Here's the mind blowing part, I received a text shortly after going back into work from the driver on my personal cell phone, it stated: "Your cheap ass can keep your 2 dollars " I was FURIOUS! I called the store and the girl said the manager was not there but she would call him. She came back on the line and said the manager said to send the driver home but offered no apology or compensation for what had happened. I asked the girl to give the manager my name and number as I wanted him to call me personally. I received no further communication from the manager. The food was good but I would second guess the service and experience you will have with that team and the management. I am astonished at what happened and the lack of respect and lack of attention from the management to address this situation. read more

So we ordered 2 large pizzas during the slow hours of the day (around 1 or 2 o'clock) and though the pizza was quite tasty it did however take almost 2 hours. We called to check where the za was and they said it would be there in 10 minutes, about 40 minutes later our pizza arrived. The driver was nice but didn't apologize for the delay. Not a huge deal, overall the pizza was delicious. I'm sure there was just some sort of miscommunication/misunderstanding at the restaurant. read more