I would leave NO stars if possible. I called this morning at 7:15am and spoke to a dispatcher, explained that we had a leak in our ceiling coming from 1 of 2 bathrooms above it. Provided her with my address and she set up a service time of between 2 and 4pm today. Received a call at 3:10 from another dispatcher (male) stating my information just came across his desk and they do not service my area (per map Evergreen is in their service area). Unable to explain to me why the dispatcher this morning said they did and set up an appointment. Requested to speak with someone in charge and was told he was the manager. I would not recommend this company to anyone, very poor customer service and inept dispatchers! read more

If you want a trustworthy company in Denver that won't try to screw you go with 24/7 Drain and Sewer. Absolutely one of the worst experiences I've ever had with a company. The technician who arrived was literally (not figuratively) 18 years old, by himself with no one assisting him. 18 year olds can be more than capable, but this guy frankly had no idea what he was doing and needed to be accompanied by a more experienced technician because he still has a ton to learn (to be fair, he seemed like a nice kid). He needed to call his supervisor 4 different times during his visit and very clearly didn't understand some basics about plumbing (for example he was absolutely convinced that the lift station in my basement served "no purpose" and that the UPSTAIRS toilet flowed down to it while the DOWNSTAIRS toilet didn't.....what???). He was totally unwilling to listen to anything I tried to explain to him about how my plumbing is configured and ultimately refused to clean my line without his supervisor first scoping it (even though I had just had the line scoped by Sewer View the day before and had the video that I offered to show him, which he refused to look at). And for the pleasure of having literally ZERO actual work done they charged me $245. What a extortive racket. read more

Please get a second opinion if you hire Rooter Town to do more than a simple drain cleaning. If they EVEr tell you that you need extensive work like replacement your sewer line, contact a company who ONLY scopes lines and then a company ONLY cleans lines. They will try to scam you by saying you need a new line. Trust me. I'd just stay away from them completely but if you do use them, get second opinion!! read more

MUST MUST HIRE!!!! These guys are no joke. Sam and his team are so professional, on time and very thorough. I had an emergency flood from a clogged line that happened on a weekend and sam and his team were the only company to show up ASAP and not only assess the problem but get it fixed ASAP!!! My basement flooded and had major damage and couldn't use my house for days. As you all know insurance claims are a pain, but Sam and his team made this very easy and less stressful. They literally dug up 12 feet deep and 8 feet wide and 20 feet long of dirt to get to the line. They not only did it fast, but in the rain with no additional damage to my property including the dirt they dug up disappeared. I can't say enough about the follow through, professionalism and constant feedback during this time Sam portrayed to me. He is by far the best I've come in contact with for any profession. read more

Dave just came and saved the day. So my dumbass housemate shoved a roast down the disposal and flooded the basement where me and my fiance live. Dave came in verified the source and cleared the drain. In and out in less than an hour. Hopefully we won't see him again but if we do we know we are in good hands! read more

Clark was great, had to scope my line because clog was more than 160ft. Had people here next morning, water back on before noon. They had to put in additional clean out, put down plywood everywhere on my lawn, no damage any where, very professional, easy to work with, highly recommended. See pictures for how great my lawn still looks, just the area they had to dig and it is level and they compacted soil every 6 to 10 inches so no settlement I future. That you Rooter town! Sorry can't post pictures. read more

Rooter Town - Dig area - Plumbing Near Me - Aurora, Colorado

Shawn was our plumber and we highly recommend him. He was very knowledgeable, explained our situation so that we could understand, and offered options. We totally trusted him. I hope Rooter Town values him as an employee. Thank you Shawn. read more

I had a branch main that was very tricky to get through, the first tech who came out was not very experienced and a little hesitant. He was not able to get through the roots, but sent a supervisor out the next day with a scope. The supervisor said he couldn't see past the 15-17 feet that the first technician indicated the blockage was. Now I'm in for $350 and no solution. I next talked with John the manager and explained that the supervisor said there was an access in the crawl space and I shouldn't have had to have the toilet pulled. John was very accommodating and said he would send Dave out to try to rooter out through that access. Dave was great, very experienced. He explained that the crawl space was not really a clean out and he would try the toilet route again. He got it done! I was really happy with his skill and experience. read more

Had a call back with Rooter Town a month after there first visit. Was happy with the first visit but still was having an issue. Technician that was sent out was a gentleman named Dave. What a fantastic representative for this company. Dave was very safety conscious in the current environment and respectful of my house bringing in and taking out his equipment. Definitely impressed with his tenacity in resolving my problems. This company will now be my go to for plumbing and sewer issues and Dave will definitely be requested to do the work! read more

Four of our toilets needed cleaned out from being clogged and one toilet needed diagnostics. They cleaned it, removed the toilet and checked the gasket which needed replaced and found the toilet was in fact a defect. They provided the extra work at no additional cost, great service, easy to work with. read more

Dave did an awesome job! On time, very friendly and informative. Would definitely recommend. Price was the same as the quote, and he was very efficient as well. read more

Called these guys up on a Sunday when we had a kitchen drain backup. They came out when they said they would, very professional, cleaned up afterward. Price was great! read more

Super impressed with this company. Had another company come out in Friday 5pm-9pm (4 hours window) he did show up at 4pm started at 410 and quit at 425 saying need to request main line complete waste of time. Called Rooter town this morning they where out same day 2-4 yes they where on time. Chris was our plumber very polite and got the job done. I would highly recommend this company and Chris. The price was $95 very reasonable. Chris wore his mask the whole time he was in our home.. read more

Rooter Town - Plumbing Near Me - Aurora, Colorado

Broke the pipe that drains off of our tub Mike showed up took a look told us how much it was going to cost had it fixed and less than 2 hours at what I believe is a fair price and Mike was just an awesome guy he did a great job was friendly explained everything he was doing and showed us the parts he was replacing this is the second time we've had to use this company and have been totally impressed with them every time. read more

Our office booked Rooter Town on a recommendation from a customer of ours. They were half the cost of their competitors and were able to get us in next day. So professional and clean! They were able to do the work with minimal mess and a kind attitude! Many thanks! read more

AVOID! Never showed up 90 minutes after telling me they are 30 minute away! 40 minutes after being "2 minutes away" they were somehow "10 minutes away"... They invent fake 90 minute traffic jams and expect thier customers to be ignorant of google maps. This compnay lies about service times to waste the day of thier customers. The dispatch team has no integrity, if they lie about arrival times, they will lie about service needs and over charge. read more

This review is long overdue and I'm sorry I'm just getting around to it. Simply put, best plumbing/sewer/drain company out there. My husband had called another company couldn't get the job done. These guys show up and don't leave until things are flowing well again. They jetted and scoped to the house, to the street and back...THAT'S THREE TIMES, until we were confident the pipe was completely free of debris. He spent 3 times what the other company spent in time and effort and only charged us half. My husband was also impressed with the guy's professional approach while still being laid back and super friendly. THIS is how you do business!! read more

Called pretty early on a Sunday morning because I had a clogged kitchen sink.Rooter Town was able to send someone out in just a couple of hours! A young man named Damien came by, diagnosed and took care of the problem like a pro. Would definitely recommend!! read more

Our washing machine's drain pipe was clogged. Dave was here when they said he would be here and diagnosed and fixed the problem within 30 minutes. All in all a great experience and I would use Rooter Town again! read more

I called Rooter Town out on a Sunday pm due to a backed up main line and were able to send someone out relatively quickly which I appreciated. The price on the website was $95. But like others have said, that's not what they charged me. First there was $150 charge to remove and re-set the toilet which is a total of about 20 minutes of time to do both. Since we had another bathroom that was behind the one he was working, the guy, Chris, insisted that he needed to pull both toilets or risk breaking the one in the other bathroom. Now we are looking at $395 - except that I said, "no, no other company has ever had to do that in the past 14 years". So I had to sign a waiver saying that if he broke the toilet they weren't responsible. After snaking the line he tells me he can't get all the way through and they will have to come out the next day and camera the line and that the pipes were "offset" meaning the clay pipes had shifted making them harder to clean. Chris said, we could use the toilet but it would definitely get clogged up again soon. Again, this is very similar to other accounts I have read on Yelp so I don't think it's a coincidence. The next day, I called my regular guy (who hadn't been available) and he came out and cleaned the drain no problem for a total of $160. At my request, he also inspected the line with his camera (or "camera'd") just to be sure there were no other issues. No pipes were offset, the only problem were the roots that the first guy didn't remove. I am giving Rooter Town 2 stars because, when I called and spoke to a supervisor the day after my plumber fixed the problem he did the right thing and reimbursed me for the entire charge. So I give them credit for returning my money but either their tech was incompetent or it was part of a scam to get us to pay more. Either way not ideal. And since others have reported similar issues, I am inclined to think it was the latter. read more

Rooter town was the 5th plumbing company that Came out to remove roots from our shared sewer line. This has been very costly and I wish I would've called them first!!! I've had plumbing companies try to sell me on replacing sections of that pipe for 6,000$ and one was 6,800. After rooter town cleaned it out it looked perfect and said I have another 5-10 years before my next clean out. Dave is the one who did all the work. I highly suggest requesting him because he won't stop till the jobs done Right. Thanks buddy read more

Had some slow drains, called in the morning, fixed by the afternoon. Friendly and straightforward price. Dave was great!

Very polite price gougers. They quoted an astronomical price, when I said no, they came down $1000. Then another $1000. Look elsewhere.

Rooter Town is a total scam company. Here's how they operate based on numerous reports and my experience (Luckily I did not have to get an immediate fix and I had time to talk with several neighbors and friends) 1) They scope your main line for roots 2) They report there is a blockage/pipe issue at a certain number of feet 3) They say they can't get passed this first issue to see if there is more damage further in the pipe. So you need to excavate and fix the damaged pipe without knowing if there is more damage further down 4) They come with an estimate of $5800 for a 10 foot pipe repair with 8' excavation and then you will know if you need further repair once they can get their scope further 5) When you say you need to get another opinion and research, they come back and say "if you do it today, we can lower the price to $4800" 6) When you say you need time to think, they sit in their van in front of your house and come back at least 3 times with more information or a slightly lower price. Tons of pressure to "do it today" SHOP AROUND---I got my repair for $2500 less, with a professional pipe company who let me see the entire camera line to the street (yeah--this company could get their camera all the way down while Rooter Town couldn't). They were transparent and showed me all areas of the pipe and provided me with information to make an informed decision. ROOTER TOWN IS HORRIBLE THEY DO THIS TO EVERYONE--two friends used Rooter Town and ended up having their $5800 project turn into $10K and $14K disaster. Call around even if you need to stay in a motel for a couple of days. Don't cave into their pressure tactics. Use a local contractor like my neighbors who didn't get taken for a ride---..Aqualine, Elite Pipe, Eclipse Sewer read more

We had an emergency situation happen on a Saturday that required a MAJOR repair ... heavy equipment and a lot of man power, they came the next day on a Sunday and got the extensive repair complete that day! We have since used them for other issues and preventative maintenance. They are on time, efficient and courteous. Highly recommend! read more

They were easy to make an appointment with and had fair pricing. Brady was willing to wear a mask to protect us from Covid and was professional and helpful. read more

Rooter Town was able to help us with a very quick response time. Our tech Dave was very helpful, knowledgeable, and friendly. I would definitely recommend them to a friend. read more

Jason observed safety protocols wearing a mask. Jason is a fine young man that gave 5 star service. Cleaned drain lines to public junction. Was absolutely wonderful and very knowledgeable, timely and did a great job. Was very efficient!!! read more

I had a great experience with Mason from Rooter Town who fixed several different plumbing issues for me and scoped my sewer line. Everything from the initial estimate to the office calling to keep me updated on when they would arrive was super easy. Mason was professional and the service was excellent-- all in a tight timeframe. Much appreciated. read more

Beware!!! Incompetent workers who arrived with a white van. The first guy charged us $295 immediately and then left because he didn't have a camera and was sending someone else out. I am positive the second guy arrived in the same van with the camera. They showed no proof of being bonded, had no idea what the codes were for replacing old pipes in this town. He demanded for us to make a decision right away. We found out that this company is not recommended by other plumbers. We basically had $295 swindled from our account before a camera was ever placed into the drain. A fast talking employee looking for $$$$ and then said that it would probably cost more above the quoted price. "once bitten, twice shy" read more

Wow excellent fast easy service Dave was here this morning, was early took care of the entire issue in less than 30 minutes completely fixed the problem with our drain in the floor in the basement he explained everything diligently was very knowledgeable polite courteous.. most importantly there were no hidden fees cost or agendas it was exactly what they said it would be . I am extremely impressed with this company and I will definitely be using them for any other services that I need in the future thank you so much for being so professional. I highly recommend this company. read more

Toilet was stopped up and router town came right away. Jason is very professional and quickly remedied the situation.

Jared pitched me a warranty. I asked for paperwork on it after the work was done and it did not seem to exist. Highly doubt this company wants to stand by their work. Awful communication! I would highly recommend getting a second opinion and making sure that you have a company that will provide you documentation of what they're trying to do to your home. read more

Landlord called them out to do a monthly inspection of our drain after a repair done earlier in the year, rooter town wasn't the company who did the repair, but the tech came and inspected the line to make sure repair was holding. Very quick and easy service call, tech was professional and respectful. read more

Jason came and cleared a drain for us. He was very professional and did a great job! We use them for all of our plumbing needs!

Dave was awesome. Easy to work with and really efficient. No hidden anything with rooter town.

I recently experienced Rooter Town with my elderly mother. She had used them before and liked them so when she had a leaky sink potentially damaging the floor carpeting in the basement. They worked with her to find a convenient time as soon as possible. She also requested the same plumber who had come before. When Josh M. appeared, my mom was instantly relieved. Josh was so nice to her. She recently lost her husband of 65 years and he very sympathetic. He gave us 3 different solutions and he explained the pros and cons of each. Throughout the entire process he was professional and respectful. His approach to my mom was patient and kind. I am forever grateful to Josh M. and Rooter Town for helping us out. I will recommend you to anyone who asks for a good, honest plumber. read more

I cannot highly recommend Rooter Town enough!! We have been using them for years for annual maintenance and they never disappoint! Dave was our technician this time and he was professional and went above and beyond in his service for us! There is never any pressure. I trust Rooter Town completely...they are as honest as they come! read more

This company told me they had to dig up my front lawn for $7,000. My husband was out of town, I was headed out that afternoon for a conference, so I authorized it. Then I got onto yelp and checked their reviews and, heart pounding, realized I was getting scammed. I ran outside, told the guy to cancel the dig and he said he couldn't (I had already given him a check) and that I would be liable for the equipment that was already driving to my house. I called a guy friend to come over to help me, I went back to my computer, called my bank and canceled the check. My guy friend came over and got them off my property (they were sooooo rude at this point). Then I called 99 rooter and they came out immediately, scoped and cleaned the line, problem solved. Unbelievable. TOTAL SCAM COMPANY. read more

Our sink backed tried and failed to do it myself. Dave came in took him 20 minutes to unplug. Courteous and friendly great service. I'll call again if my sink ever backs up. read more