Mile High Plumbing & Air came out to diagnose the problem but never followed up with a quote or service, leaving my family and me hanging for a couple of weeks during a heat wave.
My home warranty had Mile High Plumbing and Air do a service call on our A/C where the condensation line was leaking. AJ came on a Friday evening and recommended installing a condensation pump and a few other miscellaneous items. Great. He couldn't perform the work that day, so he said he'd send me a quote and provide his report to insurance the next day (Saturday). This was during a heat wave, so I asked I asked him to come back out as soon as possible.
I didn't hear from AJ on Saturday, so I called his office on Monday to ask for the quote. The office said they'd contact AJ for the report and quote.
On Wednesday, I still hadn't received the report or quote, so I called again to ask for the quote and to file the report with my insurance company since we needed that to perform the work.
On Thursday, I still hadn't heard anything, and by this time, it had been five days since their initial visit. Temperatures were in the mid-90s, and my upstairs was nearly 90 degrees, with the family unable to sleep upstairs. We were all on inflatable mattresses downstairs. I called my home warranty company to see what to do since the report to them was due within 48 hours of the service call. The home warranty company called the office, which said they'd have the report in that day.
On Friday, I called the home warranty company again who called Mile High Plumbing & Air again with no answer. The insurance company still hadn't received any report, and I hadn't received a quote for service yet. At this point, it had been a week since they did their initial visit without receiving anything, so I decided to schedule a meeting with another A/C company.
The other A/C company came within a couple of days and installed the condensation pump in less than an hour. Problem solved. AJ seemed like a competent technician and was friendly, but after 4 follow-up calls to their office to get a simple quote (which never arrived) and on the schedule, there's no way I could recommend this company.
If the company is too busy or something to perform the work, they shouldn't take a service call and shouldn't take 4 calls to get a simple quote. It's been over 2 weeks since the initial service call at this point and I still haven't heard back from them. Mile High Plumbing & Air cost me over a week of not having a working A/C unit, waiting for them to provide a simple quote for service and schedule a time to perform the fix, which is totally unacceptable for a critical service business. read more