Let's face it, when you have a plumbing issue at home you probably see money flying out the window, especially if it happens on the weekend. I know I was a ball of angst, but Payless Rooter came to the rescue and I recommend them. I called for a problem with my drain line to the kitchen and laundry room. They came out to review the issue and started the work promptly. When the job turned out bigger than could be done on the spot, they were up front about the costs and the potential overrun if the job was larger once they started work. I made arrangements for a weekday repair and the crew was right on time and got straight to work keeping us informed of the progress. In the end, the job was completed fairly quickly and our problem solved. Matt and his crew were a nice bunch to work with, and were always polite, respectful, and professional. The sort of bad: My job involved digging in my yard and part of my neighbor's yard between the houses. We get it that it won't look the same after, but the cleanup was a little bit messy. The other thing that could use a little improvement is that they do all estimates electronically which is great, but due to a glitch mine didn't arrive via email as promised. No worries, this is easily fixable by asking for a copy which I'm sure they'll gladly provide. The good: the team was a pleasure to deal with, on time, and the costs were right as estimated up front without any surprise add-ons. And unlike other companies, there is no "trip charge" just to tell you what they can do for you. They came out, assessed the job, and provided clear up-front information about the work. What a great professional group. Have a plumbing issue that needs worked on? Give Payless Rooter a call. I know I will the next time something goes wrong in this old house or we just need general work done. read more

Arrived earlier than expected. Clogged main drain. Technician was polite informative and very efficient. The service was reasonably priced. He finished in about an hour. I'm very pleased with this company. read more

I just had my sewer line replaced. This company was wonderful. Explained everything and fixed everything. The crew was amazing and very nice. Paul is simply the best! If you have a plumbing issue.. Call these guys.. Really. read more

Kevin is amazing to work with. He is kind, courteous, and open with communication. He is very knowledgeable in his field. I have used Payless Rooter on a few jobs at my home and would not use any one else. Always quick to respond. I highly recommend! read more

Beyond annoyed by my service with Payless Rooter. They came to give me an estimate, I then schedule for an appointment, they miss the appointment, have to schedule it again, they come and do the work. Was charged ~$1400 to have the water pressure reduced in the house as it was too high, along with some work on one of the showers. I was still having issues with temperature and pressure after the work, I had messaged the business owner on yelp to explain I had issues regarding the work, they tell me to call in to set an appointment. I called and set an appointment, no one ever came out at the time of the appointment, no call to tell me that no one was coming. Fast forward two weeks I was able to get someone out to take a look at things. My water pressure was set lower than what I was told it was the previous time someone came out to do some work. read more

UPDATE: Ironically the day I wrote my review for previous service, we had the worst experience with this company. While my previous recommendation for Kevin still stands, I can no longer recommend the company as they blew off our appointment time 3 times with no contact on 2 occasions. I spoke with multiple representatives in customer service trying to work things out, however the things I was told by these representatives were never followed up on nor were they documented in our client profile with the company. Sad to see such a downfall in only a couple months. We had Kevin come over to our home to look at some plumbing issues we were having. The service we received was 5 stars, and we would work with Kevin again. read more

It saddens me to have to write this review. I've been a loyal customer of this company since 2018, when they replaced my sewer line under horrible circumstances. Every year since then, I've used this company to come to my house to perform yearly main sewer cleanings and other plumbing needs. No more! I had a plumbing emergency today and called this company - twice - to send a plumber to my house. Three-and-a-half hours later, I still haven't received a call back from the Supervisor on call letting me know when a plumber can come to my house to address the emergency. No matter how busy a company is, when there's an emergency call, it needs to be returned in a timely manner, even if it is just to acknowledge the call. A company that once made me feel important as a customer has really let me down today. I won't be using this company's plumbing services ever again. This company has lost a loyal customer of six years. read more

Our basement toilet was backing up. The company came and out was responsive. The tech was very professional and I believe he tried to clear our sewer line, but maybe did not have enough line on his machine for my house. My issue with this first part is that the machine scraped my wood stairs going both up and down. I said something to the tech and he said, "well, it happens and the machine belts were worn". I told him that the last guy to do this 5 years ago never scraped my stair. For the job, he had a 100 feet of cable on his sewer machine and don't not have any extra on his truck to add. Unfortunately, he did not get the clog cleared and said his boss would come out and run a scope to see what the issue was. The supervisor did come out and cameraed the sewer. He couldn't tell what was blocking the sewer and recommended that I install clean outs outside my house. They did offer to immediately start on the issue on a Friday evening. I really appreciated that the company wanted to take care of the issue then. However, if I waited through the weekend to Monday or Tuesday, the price dropped by about $600, still not at a price you don't want to just dive into the project. It kind of struck me a little strange that the issue couldn't be cleared and the camera wasn't really showing what the clog was. So instead of just going with the advice, I thought I would try the place I had out on a prior occasion (I would have used this rooter service, but unfortunately they couldn't give me a time slot on Friday). Anyway, original rooter came out and cleared the problem. He used a longer than 100 foot cable. I also obtained another quote to install an outside clean out, if that was the actual solution. The quotes were $700-$1,300 less. A couple of things: 1) Payless was not careful with their machine and my stairs or they need to maintain the machine, so it doesn't scrape stairs; 2) they did refund my fee because they couldn't get the clog undone; 3) they might be a little high for clean out bids; and 4) I never determined if I actually needed the recommended work or was just being sold a bigger job. I say this because another company was able to get the clog cleared. If you are reading this, good luck with your plumbing issue. read more

We had a backup in our basement, of course on a Sunday. Payless Rooter was prompt to answer our call and sent out people within an hour. Eric and Angel were professional and pleasant to work with. We will absolutely call payless rooter again. read more

Don't use them, over priced Got charged a trip charge, $75, I live in Lakewood Company is in Lakewood Pretty sure he used the wrong replacement part read more

This place showed up on time. Wore masks, I don't care what the mask mandate says, if you're in my house-you wear a mask. The pea trap kept leaking for years, I'd try to fix it- never lasted. Turns out that the pea trap was installed 2 inches shorter than it should have been. The plumber goes out to his truck and gets the right size, explaining everything he's doing and why along the way. Reasonable price for a great fix! read more

Sunday evening and a sewerage crisis! Gordon arrived when promised and used his decades of experience to save my ass. The camera tool is amazing but not as amazing as Gordon's ability to explain my problem and fix it. Oh, and at the fair price that was quoted. I regret that I can't give more than 5 stars. Thank you Payless Rooter. read more

We're so lucky to have found Payless Rooter. Honest, responsive, on time and professional. Needed a master plumber to check on gas line work and they offered a free estimate. We made an apt and Robert came out and took care of everything. Reasonable price- He was friendly and professional and super efficient. We will be calling them for any future work . I would highly recommend them! read more

Jeremy did a great job cleaning out the mail line drain at our house, he took care to not make a huge mess, cleaned up after his work and was on time to the appointment. read more

Invoice 31155 The technician should get the highest marks for a job well done in a difficult situation. He was honest, persistent, and determined. And answered all my questions. Even though he had problems, the tech performed admirably. I just went down in the crawl space and the are no leaks. Even though he could not get his rooter through the pipes and it made al kinds of noise; he stuck with for several hours. And the toilet leaked after he put it back but he managed to fix that. HIs explanations were detailed and credible and proved accurate in the following days. This townhouse has some crazy problems due to a kitchen remodel in which several layers of plywood, heated floor, tile, cement board were added to the floor. Some of this I knew about but I didn't know how it would affect the plumbing. read more

Was in town visiting my dad. He had a kitchen sink that wouldn't drain. I contacted Payless Rooter. I am glad that I did. They sent drain tech (Dino) who determined that there were some plumbing repairs that had to be made before he could clear drain. He arranged for plumber (Kevin) to come out that same afternoon. After the repairs were made, he came back to finish the clean-out. Both Dino and Kevin were prompt (arriving nearer to the end of the promised window - but well within it), courteous, and professional. They explained what needed to be done and why. Work was finished quickly and they left no mess whatsoever. On top of all of that, the price was quite fair. We have already recommended Payless Rooter to several of my dad's neighbors. read more

Choose Payless Rooter. We were so impressed with their responsiveness, kindness and ability to beat the cost of every other company on a major water line repair. Paul's customer service is unmatched and so rare in this world. I highly recommend. You won't regret it! read more

I've used them twice and they are very reliable and affordable. Would recommend 100%.

Amazing service. Great response time and reasonable pricing. Highly recommended.

I've used Payless Rooter in the past and they have always been reliable and great to work with. I needed a gas line hooked up for an outdoor grill and been having issues with it. They came out to look at the situation and hook up the line. However, the grill was not getting hot. I called Payless Rooter again and what was great is they came back to troubleshoot the issue and narrowed down the situation the a temperature gage on the grill which was not even a gas problem. They went over and above to get this resolved for me. I would absolutely use them again and recommend them for their follow through and dealing with frustrated customers like me in a positive manner. read more

Had a great experience with this team. I called on a Saturday morning for a clogged sewer line. Within a few hours, the problem was solved. The customer service point person was friendly and helpful. Allen, our tech, was a communicative & methodical problem solver. I recommend Allen and this team to others, and will use them again. read more

I had a main line clog and Paul and Jeremy came out right away and did a GREAT job. They identified the location of the clog immediately and also identified the cause - an improper T joint had been installed by a prior company. They were very professional, cleaned up nicely and wore masks the whole time. Highly recommend! read more

Gave us a very reasonable quote, then charged us less when it didn't require as much work.

The plumber showed up, and I had a minor issue, apparently and so he just fixed it for free! Thank you so much Payless !

This was one of the only places that could not only come out on a weekend without crazy after-hours fees but also knew old plumbing. Gordon came out on a Sunday, no less, and was able to diagnose the toilet issue very quickly. Unfortunately, no plumbing supply stores are open on a Sunday, but he came back on Monday and fixed the issue very quickly. I'd definitely use Payless (specifically Gordon) again. He knows his stuff! read more

The price was reasonable. Sheduling was a breeze, and they had open appointments the next day. Chris came out, listened when I had suggestions and took care of my drain problems. I'm a happy customer, and will call Payless Rooter next time I have drain problems. read more

Great service & excellent price. Was thankfully able to send a plumber same day!

Jeremy was able to come out within a few hours and help with our clogged drain. He was very professional and polite and did a great job!

Jeremy was very professional and got the job done right. He didn't waste anytime and completed the job with a positive attitude

After a sudden drain back-up on a Saturday morning, I called Payless Rooter, and they had someone out to my house within two hours. Jeremy was on-time, friendly, polite, and took time to assess what we really needed before getting to work. I was worried that it was going to require a lot more work, but Jeremy cleaned out two spots, got everything clear and flowing again, and didn't try to upsell me on work that wasn't needed. I'll definitely call them again if we have another drain issue in the future. read more

Had a late night call and these guys helped me out. Sink was overflowing and needed someone to help right away. Gordon made it happen within a few hours (at midnight). I have worked with a lot of plumbers in my business and look forward to working wIth them more in the future! read more

We have called Payless to come out 3 times now to fix ALL of our plumbing issues. They have very reasonable pricing and we can count on Payless. I definitely recommend them. read more

We sold our home and needed a septic line inspection. These guys showed up 1 hour after we called them with all the equipment to do the job on the spot. They cleared the line, did a video to prove to the Buyer all was working properly. They did this at a very reasonable price and really knew their business. Would definitely recommend them- they are real pros!! read more

Reliable, punctual, and polite. Jeremy got it done. Highly recommend. Thank you! Would definitely use this company again.

I was impressed with everything about this service company, from the prompt responses, to the quick, easy scheduling, to the price. But most of all, I was impressed with the professionalism displayed by their technician Jeremy. He's a very smart young man who will go far with that polite, positive attitude. Thanks again, Jeremy! read more

Pros: quick response, friendly receptionist and techs, responded to my frustration by reducing the price twice since there was no complete fix. Cons: main fix way overpriced (3x another bid) and wasted my day of the office with no plumbing resolution. read more

Fantastic service! I had a clogged drain that was backing up and needed to be cleared out as soon as possible. I requested a quote and called and a plumber , Bob, came out within an hour and cleared the drain and the price was exactly what was quoted. Bob did a great job, was friendly, professional and very efficient. He left the space clean and the drains cleared. I would give more stars if I could and would use Payless Rooter again without hesitation. read more

I called multiple sewer line cleaning companies and Payless rooter was one of the few who answered my call and the woman who answered, Amy, was friendly and pleasant to speak with. She was actually in the middle of something and asked to call me back shortly. Once she called me back, she was able to schedule me for next day service, which most of the other companies were not able to do. She said they were not able to give me a quote over the phone but that they did not charge a service fee to come out and that the technician would give me a price when he was there that would be comparable with the quotes I had received from the other companies. My wife was home at the time the technician arrived and said that he was friendly and did good work but did talk to her quite a bit. The technician resolved the issue and the price was comparable to the other companies I had received quotes from. Overall a great experience and I was impressed with their professionalism and willingness to get out to our house as quickly as they did. Would recommend them to anyone looking for a quick and reliable company that needs this service. read more

Showed up the day of my request, resolved within 2hrs of labor. Had to cut drywall and they did an excellent clean job and solved our issue. Would highly recommend for quick needs, response and resolve. read more

We had pipe breaks due to the winter weather, as so many have. Jason came to our home at 11:30 am and left at 8:25 pm. We will be asking for him at your company from now on. I was so impressed with his knowledge and what he didn't know he would quickly find out. I'm also grateful that your company didn't try to rip us off with unnecessary charges/jobs.Thank you again!!!! read more