Fast response. Upfront costs. Fast and quality work. I try to do a lot of things on my own, but life gets in the way and I am reminded that I don't do plumbing for a living. Matthew A gently explained where I messed up, and where his experience makes the difference. After he was done he explained how he did the install, and I am very happy with his work. Plus he warranties his work for a year, which is nice piece of mind. read more

They said they had an appointment available and I accepted that appointment. I'm sitting here waiting for them and they just messaged me that they no longer have the appointment and they won't be available until later this week. This was urgent and now I have to find another plumber to fix the problem at the last minute. Sending stupid follow up messages saying oh we need this and we need that and we need something else before we will actually give you the appointment that we've already told you we have is unacceptable I work two jobs and I don't have time to play these games. If you say you have appointment get the information you need upfront or stop doing business on yelp. I'm sure they will respond with some sort of excuse, but this is ridiculous. It is amazing to me that they managed to find my phone number to talk to me about this review, but they couldn't be bothered to find my phone number to confirm the appointment. If someone doesn't respond to something like this, you need to try just a little bit hard harder. I hung up on this gentleman because he insisted on arguing and wanted me to take down my review because he didn't think it was fair. Too bad. read more

Matthew was definitely our hero... and was able to quickly determine why several drains weren't working properly... and we avoided what could have been a huge mess!! This was not something some Drano could fix. We had backups in our main line and several other major drain lines. Our home is only a few years old, but we quickly learned the lesson about never putting eggshells down a drain.. He provided an estimate up front which was very reasonable value. Worth every dollar!! read more

They were part of a quote request through yelp for a repair/replacement of a bad install of a tub faucet (stuck on with a sharkbite :-/ ) Response was quick and was able to get Michael out for a quote within a couple days and the work done a couple day after that, in a quick manner. Out of the 6 quotes I got, their price landed on par with others. While it upset me that on the day of the work that they were late (due between 11-1, arrived close to 4) due to a previous call (which I understand and wouldn't want them to rush that job, or rush mine . . . it just put me on edge all day on when they would arrive - 20 minutes? An hour? Something to keep in mind if you have to take time off work.) I appreciated Michael's professionalism, knowledge, and, care for the quote and work he did (ex: During the quote, he explained how he'd perform the work with a tool to avoid damage to other plumbing components, and for the work he picked a part and explained intentionally why he had due it being the only part that was not all plastic, so it would last longer). Overall, I would recommend them and keep their info on file for future plumber needs. read more

Hero Plumbing and Drains - Plumbing Near Me - Denver, Colorado

The professionalism and wealth of knowledge from Hero Plumbing was greatly appreciated. They were able to come out quick for a quote and put my mind at ease! Thank you! read more

Matthew from Hero Plumbing was very professional. He replaced what was needed in our shower, showed us what was wrong and gave us good advice on keeping fixtures free of hard water deposits. Well worth the cost of the repairs. Definitely recommend Matthew and Hero Plumbing! read more

Had all of our 1958 home's galvanized steel piping replaced, a PRV installed and a secondary shutoff valve installed under the kitchen sink. Very thoughtful, straightforward, and reasonably priced. Happy to have found such a friendly and trustworthy team for all plumbing needs from here on out. read more

With a name like Hero Plumbing & Drains, I figured someone was coming to rescue me from my perpetually running toilet. Turns out the only thing that needed rescuing was me from Hero Plumbing & Drains. Mike came to my condo last Friday, looked at my toilet and quoted me around $345. He told me he needed to order the parts. I gave him the days I was available, and about 40 minutes after leaving, he CALLED ME and said he'd ordered them, they should arrive the following week, and he'd contact me to schedule the repair. Almost a week passed. Nothing. I texted Mike Wednesday asking for an update. No response. So Thursday I contacted the company. This is where my toilet repair became an episode of The Twilight Zone. I was told that wasn't actually the conversation Mike and I had. Interesting, considering there were exactly two people involved in that conversation, and the person telling me this wasn't one of them. Then the owner, Matt, called. I assumed an owner personally calling meant, "Sorry about the confusion. Let's figure this out." Adorable assumption on my part. According to Matt, Mike said he actually HAD the parts in his van that day and that I told him I wanted two more estimates before deciding. Except...no. Had Mike told me he could fix my toilet immediately, I would've said GREAT, PLEASE FIX MY TOILET. Instead, he specifically told me he needed to order the parts and then CALLED ME afterward to say he'd ordered them. So either I hallucinated an incredibly specific plumbing conversation AND follow-up phone call, or somewhere along the way there was a miscommunication. Rather than acknowledge that possibility, Matt told me Mike is one of his best employees and gets lots of great reviews. Cool. I'm happy for Mike and his fan club, but I'm reviewing MY experience. Eventually Matt admitted Mike is human and makes mistakes, saying he's great "99% of the time" and I guess I'm the 1% where he messed up. THANK YOU. WE HAVE ARRIVED. Our hero's journey is complete. But somehow it got weirder. Matt questioned why I didn't have the written estimate and how I knew everything I was telling him when it had been verbal. Then came my favorite line: "Verbal doesn't mean anything." Sir. YOUR EMPLOYEE VERBALLY TOLD ME ALL OF THIS. At this point, my toilet wasn't the only thing running. Logic had left the building at full speed. Matt emailed me the estimate himself and suggested maybe Mike had my wrong email address. Except Matt's email arrived perfectly. Apparently my email address had also joined the conspiracy. Matt then asked if I still wanted the repair and whether I wanted Mike to do it. Absolutely not. Our versions of reality were already experiencing irreconcilable differences. Matt said HE would do it because he's the one who handles "disgruntled customers." When I questioned being called disgruntled, I was treated to a definition of the word. Thank goodness. I was worried I'd leave this experience with a broken toilet AND an inadequate vocabulary. Then Matt said once I accepted the estimate we'd be "bound by contract." I asked what that meant because I wanted to know whether accepting it created any cancellation obligation. Rather than simply answering, he asked if I'd ever had work performed at my house before. Yes, Matt. I have encountered both contractors AND the English language previously. When I clarified that I wanted to know whether I'd be charged for canceling, he asked if they had my credit card. No. "Then how would we charge you?" Thank you, Professor Plumbing. Class dismissed. I canceled and found another plumber who is doing the repair for roughly $100 less. The original miscommunication wasn't even my biggest problem. Mistakes happen. What matters is how a company handles them. Matt had the opportunity to say, "Clearly something got crossed somewhere. Sorry you were waiting for a call that never came. Let's fix it." Instead, I got an argument about whose version of a conversation was correct, a character reference for his employee, the revelation that "verbal doesn't mean anything," statistics on how rarely his employee makes mistakes, the definition of "disgruntled," and a condescending lesson on service contracts. All because I wanted my toilet to stop running. So unfortunately, there were no heroes in this story. Turns out not all heroes wear capes. Some apparently just give vocabulary lessons. read more

They showed up the following day (early) and were able to replace my water pressure valve that same afternoon. He even went to the effort of removing a broken valve and replacing it with straight copper pipe at no additional cost. The price quoted is what I paid even though he had to stay an extra 45 minutes because my water wouldn't fully shutoff from the street making soldering the pipe difficult. Fast, quality work at a fair price! Will use them again in the future. read more

The previous homeowner piecemealed the toilets in the house and we were left with a Brady Bunch variety of toilets. We don't have a lot of bathrooms but slowly over time we could tell each toilet was like a kid: They had their own distinct personalities. We pride ourselves on upkeep and cleanliness and a number of years into ownership we realized these toilets needed to be serviced and/or replaced. During the initial walkthrough from each plumber they offered to fix/service a number of our toilets. Enter Matthew. Upbeat, down to earth and super thorough. On the toilets the other plumbers offered to fix and/or service, Matthew told us replacing the toilets would be cheaper altogether and even told us both prices. He even mentioned that if the toilets were services they would need repairs soon after so we went with his recommendation to replace them. He was so thorough that after the job was done he still insisted on a walkthrough to show the quality of workmanship. Honest, punctual and masterful is what comes to mind. For the value and workmanship, we cannot recommend Matthew and Hero Plumbing enough! Thanks Matthew! read more

I had an excellent experience with Hero Plumbing, specifically with Michael. He was incredibly fast and efficient in addressing my plumbing needs. What I appreciated most was his deep knowledge and his commitment to communication; he kept me fully informed throughout the entire process, explaining exactly what he was doing and clearly outlining the work that needed to be completed. Highly recommended! read more

In town visiting my family, they were having plumbing issues. I found Hero Plumbing from their reviews and couldn't be happier. I called and received next day response, perfectly fine with us. Mike was our plumber and he was wonderful. He provided quality work and is knowledgeable in his field. Honest man doing honest work. We can appreciate that. Thank you Hero Plumbing. My parents will continue to use your company. read more

I made a lot of phone calls to this company and they (shoutout to Saul) were super patient with me- taking the time to explain things in detail to me and being honest. I met Eddie, one of the co brother owners and one of the plumbers, and he took the time to come out to my property to chat with me in person about my issue. He gave me his honest assessment as well. In the end, I ended up not repairing my sewer line and instead getting it cleaned by this company. Unfortunately, they were unable to get their camera through my sewer line without removing the toilet but their rooter was able to go through to the end of my line so hopefully it's clean! It was also convenient that I could text them rather than waiting for call backs. I appreciate the customer service from the brothers! read more

Matthew came out today and was fantastic. He was honest, straightforward, and efficient. He identified the challenge quickly and a solution just as fast. He gave us a quote before starting work and when we agreed to the price, he got after the problem right away and took care of it. He was personable and professional. I would happily recommend him to anyone looking for a plumber. read more

These are the Best experiences I have had with a plumber in several decades. Mike is knowledgeable, personable, experienced and more than fair in pricing. I have experienced in him the same level of integrity that I live. And, he showed up off Yelp when I truly needed him. Thanks, Mike. I continue to enjoy doing business with you. Also, Courtney has been Aces with her contact and coordinating the projects to happen at the right time. read more

Matthew not only fixed the issue but went above and beyond to make sure their wasn't another issue! Straight forward pricing upfront about everything. Would highly recommend! read more

If you need a plumber this is the company to call. They sent Michael out to change my shower valve, he did great job. He also disconnected a water softener that was not working. The change for all the work was very reasonable. I hope I don't need a plumber in the future, but if I do, this is the company I'll call. read more

Fantastic experience dealing with Matt and Hero Plumbing. Great communication and easy to schedule a visit for an estimate for new toilet installation. We went over what we were looking for and scheduling an install date was seamless. Everything went without a hitch and couldn't have asked for a better experience! read more

Michael came out and gave both the free estimate and then returned to do the work once we accepted the bid. He arrived promptly around the times I was told by text message in the morning beforehand. Hero Plumbing replaced a broken spigot and added an additional spigot to our back yard, which had none. Although I had another estimate that was slightly less, I went with Hero because they listened to my description of what I needed and came up with a workable solution for the back yard (since I only need the back spigot during summer they were able to perform a less costly installation off my existing sprinkler supply pipe rather than run a new line through the house). Michael also pointed out there were leaves in the wall near where the leaking spigot was replaced. This helped me figure out that there was a hole in the wall near the spigot, hidden behind my electrical conduit, which is what let cold air in to damage my freeze resistant spigot. The new spigot is a high quality freeze resistant style as well, but I'll get the hole filled in before cold weather comes back. I'm happy that the work done was done in a timely manner and was tested thoroughly afterward. There was a small leak due to a defective part in the added spigot, but Michael was able to get a new part quickly and rebuild the new section of piping. Now everything is working great. read more

Great customer service, quick and easy process. Got the job done efficiently and easily. Thank you!

Matthew was great! He listened, explained, was empathetic, kind and very responsive! I'll hire him again if I have a need!

Matthew was a rock star! He showed up right on time and installed the US Water under-sink reverse osmosis (RO) system at my parents' house. It was the only one that we could find that was made in the states. I am sooooo glad that I didn't try to do this myself and went with a smaller family run business like Hero. It took him 3.5 hours! If I had tried it...eeeek...it would have taken me a weekend or more. It turns out that uncoupling 15 year old pipes that aren't leaking doesn't mean that everything will fit back together (after all of the rust and buildup have been removed) and not leak. To Matthew, it was water off a duck's back. He took care of everything. Matthew wore shoe sleeves/covers? to keep the floors clean, put down a drop cloth to protect the floor and cabinet, put the hose trimmings, part wrappers, etc in a trash bag, checked the system for leaks, and ran through everything with me before he left. Oh, and he was super cool and hauled off the big honking box that the RO system came in too. To say I would recommend him and Hero is an understatement. They were awesome, and we (myself and the Hong Kong Food Snob) would ask them to save our tofurkey (bacon for you meat eaters) anytime. read more

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Hero came out to fix a broken pipe and was efficient, professional and reasonably priced.

Communication was great. Mike was timely and professional. Quality work at a fair price.

These guys were punctual and kept our home clean when replacing our toilet. There was an unexpected issue which required re-work and they handled it professionally. Would definitely work with them again. read more

Fast, professional, and super helpful. They explained the issue clearly, fixed it quickly, and even showed us how to handle it ourselves if it happens again. Highly recommend! read more

Matt is a great guy, proactive communication, quick response, and he solved our issue quickly. He's for sure our go-to plumber now.

Mike came out, on the same day we called. We had a serious drain issue that seemed like it was going to be a worst case scenario. He stayed with it, and snaked two different lines. He used his camera and we watched as that camera went through our pipes and saw potential issues and future problems . Even though it was at the end of a long week, he was here on a Friday until 7 PM! And in the end he fixed it! It was looking as though we were going to have to cancel Thanksgiving, but thanks to Mike, our holiday with the family is now possible! He is seriously my new HERO!!! After all his effort, his price was more than reasonable! I highly recommend this company for any drain or plumbing work! Family owned with family work ethics! read more

Highly recommend Hero Plumbing. From scheduling to the actual repair of the leak under our kitchen sink, it was seamless. Michael came out on a Saturday & did the repair for a reasonable price. read more

Great job. Got it done that day at a reasonable price. The new throne works great and looks good

Matthew was a total lifesaver. I'm so glad I found Hero Plumbing!!I His pricing was reasonable and the service and quality were way above what I expected. I also liked that he is a Master Plumber. His customer service was impeccable, responsive, respectful, and easy to talk to. He explained everything clearly and got the job done fast. The drain is working perfectly, and you can tell he takes pride in doing things right. Hero Plumbing really sets the bar. I recommend Matthew and Hero Plumbing 1000%. read more

Mathew was a great guy to work with. He got me right into his schedule. He came out on Saturday to look at my hot water heater. By Monday it was fixed. I have an higher end electronic hot water heater the motor had to be replaced. He sourced and picked up the part. Mathew was personable, prompt and easy to work with. I will definitely use him again. read more

Matt helped us replace the bathtub and fixtures in the kids bathroom and did a great job. He's super knowledgeable and his price was really good. They took good care of the space and left it clean and tidy. We highly recommend his business. read more

Matthew was able to get our water heater running again, and there was no charge for coming out either.

I had a terrific experience with Hero Plumbing. Plumbing is not an industry that has the greatest reputation for honesty and pricing. Hero is 5 stars on both counts. I had them come out for a free estimate to look at a leak that I suspected, correctly, was coming from the tub in the master bath. They gave me a $700 plus estimate. When they came out, it turned out the source was something much simpler. Michael was in my home for 3 hours and ran to Home Depot to get a part and charged me $170 total. That was above and beyond if you ask me. I will never use a plumber besides Hero from now on. Part of why I wrote this is that in three years or so when I have a plumbing need, I do not have to wrack my old brain to remember them. I will remember that I wrote a review about them on Yelp though. read more

I'm so happy that I found Hero Plumbing! Not only was their communication incredible but they took the time to educate me about simply preventive options, checked out everything I had questions on, and were very clean along the way. I'll be using them for all plumbing needs from now on. read more

I initially had Hero come out to just get another bid and ended up being really impressed with their staff and company. Being married to a plumber, I am well versed in the work being done and they had answers to all my questions. They were able to replace a large section of our schools sewer line (in the street) in a timely and efficient manner. They stayed within our budge and communication was great. I would definitely recommend them and will use them in the future. read more

Matthew fixed up some of my plumbing that cracked over winter. He set everything up super nice, leaving everything better than before the damage! He was quick with scheduling, great with guidance so even a layman like me could understand what needed replacing, and got it done for a good price. Definitely recommending him to everyone here, and will be going to Hero Plumbing and Drains in the future! read more

Check out these BEFORE and AFTER photos! We had a external ball valve that was supposedly fixed by another company in October 2021. A couple of weeks ago, we realized that it needed to be redone. My husband found Hero Plumbing and Drains on YELP. Matthew from Hero Plumbing and Drains was personable! He communicated with us very quickly, assessed the problem, and gave us a quote quickly! He found another issue with the piping on the inside of our home and was able to fix that as well! We are thoroughly impressed with his professionalism and his workmanship. His pricing was reasonable. We will definitely be using Hero Plumbing and Drains for our future needs! Job well done, Matthew! Thank you! read more

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We recently discovered that one of our outdoor spigot had failed and caused us to have a leak that went unnoticed. Luckily for us Denver water noticed the jump in usage and came out to reread the meter. We found the leak and called Hero Plumbing for help. Matthew managed to squeeze us in the next day and even came earlier then expected. Hero Plumbing completed all the repairs and cleaned up after themselves. Matthew was professional, on time and very courteous. I would have no hesitation recommending them and will gladly use them for all my future plumbing needs. read more