They say on their website 150 for septic pumping 1000gallon tank. Plus 35 dollars per hose if needed. Plus a 35 dollar "sludge" fee. Plus a 35 dollar fee if they have to dig more than 18 inches. All of which doesn't add up to the 667 dollars he quoted me. These people are exactly what they haul! read more

DO NOT SING WAIVER FOR THE WORK THESE PEOPLE PERFORM. I had rooter plus come out to drain septic tank brought a backhoe in to dig up drive way ran over mailbox then started to dig first dig tore up main water line found waterline a foot off next to septic tank. after shutting water off finished digging, then tells me that septic tank is full and needs all extra stuff to treat ground and septic tank. Not knowing about septick tanks I went ahead and had work performed 4000 dollars. Was told had to call in plumber to replace main water line 4000 dollars router plus plumber came out 2 days later because of rain water shut off 3 days. as digging trench for main water line tore out fibber optics to home 3 weeks to get repaired. After all this met with pre. owner of property septic tank was cleaned the year before called septic tank manufacture found that septic tanks run full. ????? After fact i have cont. dirt running in water lines. Im scared to call them for the fact that I singed a waiver and ill be miss led again. My point of this is a company needs to take care of customers and not slam them for money just to make a buck . read more

Next day appointment fulfilled with fast and efficient service of my septic tank service and inspection. Reasonable price. Thank Cris for your professionalism. read more

Horrible!!! Do not use this company!!! They LIED tried to take advantage of us when we were in need! Said it was only $150.00 to pump the tank, not true!!! This is a foot in the door scam!!They came out, left equipment that was needed to locate the septic, couldn't locate the tank, said they needed a plat from our county, left. My husband fabricated a tool located the tank, spent many hours digging the lid up, so no more drawbacks or excuses... they came back the next day, got the back hoe out, just to lift the lid, drove it directly on the concrete sidewalk, could have drove it through the grass, broke our concrete edges and corner off!!! Briefly looked at the tank and told us it was going to be over $1500 just to pump it!!! I told them to get there stuff and leave because they lied. read more

I wish I would have read the reviews before hiring this company. Be aware of the "250" charge. Not so. Mine more than doubled and they ripped up half my backyard which was completely unnecessary I have never had that happen in the past. They never came to me before hand to tell me it would be DOUBLE what I was quoted and the very arrogant manager was of no help. I think he just likes to listen to himself talk. It's a shame that people take advantage of others especially in these times. Very disappointing to say the least. I hope this review helps another person not to get ripped off by this company. read more

Don't use them. They are really fraudulent company and RIP OFF. They are notorious in charging money for nothing. I had an issue with my tankless water heater one of the technician named Cheikhou Diagne came in(by the way he had no clue about tankless water heater or water heater in general. By the way he came in at least 2-3 hrs later than the scheduled arrival). Over the phone they told me $57 for diagnosis. When this guy showed up he said $57 is to just drive up to my residence. The he told me he need the advise of manufacturer to go forward and that he would call them. He claimed he called and told me it would be $275 to open the heater up (4 screws that's all). I gave him $275 and authorization to go ahead- he opened and then he told me that Rinnai the manufacturer told him that the issue is the with burner and that would be $870 to clean the burner and furnace and there is no guarantee that it would fix the issue. Then I understood the fraudulent nature of Rooter Plus.... I didnt opt for it. Later in the day I had a previous employee of Rooter Plus who is working for another company come in and fix it for $150 in under 20mts. He told me rooter plus had changed a lot and their pricing is really really bad. So, my recommendation is to avoid them at any COST read more

Long, long story short. Had them out to replace a faucet and they created a leak while doing that, which caused damage to the hardwood floors in the kitchen. The company they sent out to replace the flooring told us there's no way they would be able to match the floors (spoiler alert: they were right) but caved to pressure from RooterPLUS to try and do so in order for the repair to be as cheap as possible. After a many months-long process during which time I let them put in some planks because we needed a floor, I still have unmatched wood and the flooring company has ghosted us. read more

Thank you for your prompt attention to my plumbing issues. I feel that Rooter Plus is blessed to have such a superb crew. It was late in the night Spencer had made is way to my home and was able to diagnosis the problem and fix it. Spencer made sub-tank in the basement more understandable, now I have a better idea how the plumbing work on lower levels and what cause the problem. A SPECIAL THANKS to Spencer for a Job Well Done. The ladies in the office was WONDERFUL AND PLEASANT and really went out of the way to ensure that I was taking care. I would recommend this company to everyone. Janet "Pattie" Lawrenceville, GA read more

My boss and myself as his assistant has received the worst experience from Rooter Plus. Rooter Plus was the third company called for the plumbing issue previous two plumbers both agreed on the same problem. Rooter Plus arrives in the home and stated they fixed the problem only after 15 minutes and with a $600 bill. Needless to say the same evening the toilet still did not flush and Rooter Plus was notified however Rooter Plus failed to state that they would send a plumber back out. I then receive a text message at 7:02 am informing me that I have an outstanding bill with Rooter Plus and they have been trying to reach me. My home has never received any services from Rooter Plus, of course I called and informed Michelle of this issue and she was very rude and wanted to keep placing me on hold for a bill that did not belong to me. I also reiterated that my boss still has the plumbing issue why they are trying to collect on the outstanding bill from yesterday. Of course the remaining issue fail on deaf ears at this Rooter Plus. Rooter Plus was the third plumbing company and the most expensive, spent the least amount of time and the plumbing issue still exist!!!! read more

I called I have someone one out. For my hot water heater. They told me they have somebody out this afternoon after 1 o'clock. Someone called me at 1:45 and told me they were waiting for a technician to finish up a job but somebody would be out here this afternoon. I called back at 4 o'clock and said is somebody still going to come here? Oh yes they'll be somebody here don't worry we didn't forget about you. Now at 6 o'clock and they call me and tell me that no one can come out today I've been sitting home all damn day For them to tell me they can't come out. I could've got another company to come out if they would've just been honest with me from the beginning and now they want me to give them another chance to come out tomorrow so I can sit home all day and get jerked around again. Would not recommend this company read more

The crew sent out to pump my septic tank was comprised of a person to do the work and someone (supervisor) to try and sell expensive additional services. Anyway, tank pumped and concrete sidewalk slab that covers part of the septic tank riser was dropped back in place incorrectly (couple of inched skewed from the sidwalk). The supervisor would not lift a finger to reposition the slab due to a number of reasons (excuses). So they could remove the slab, but replacing it correctly was my problem. I was not happy with this, let the supervisor know it and his manager back at the office know it. I had to do it by myself, after they left, using a long pry bar and some brain power. Took me 10 minutes to properly replace the slab. read more

BEWARE!!!!!! ALERT ALERT!!!!! DO NOT USE THIS COMPANY FOR ANY REASON! They are SCAM artists and won't even pump your septic for anything less than 1K. They were hours late. Came at the very end of day and sun going down. They wanted to get home they said. They said first that the hose is extra and it only comes with 2 and it just won't reach. They can't even start unless I pay $660.00 and then if it full it will be 1K or more. They just don't know. They looked around and saw that we have trees and said that we also have fill line issues because of the trees far away from the tank. They cut my internet wire and I work from home. NEVER to say A WORD! They decided to give an estimate finally and said that the tank was full and it would be over 1K to pump. Hum....the internet and quote the I first received was $150.00 for my tank. that was verbal and online. IT IS ALL A SCAM! My poor neighbors just sunk 3500.00 in fixes that did not even need to happen. Just a simple pump would have fixed the issue. DO NOT USE THESE PEOPLE UNLESS YOU WANT TO BE RIPPED OFF!!! CALLING THE BBB AND DOING AS MANY BAD REVIEWS AS POSSIBLE. WHAT HAPPENED TO HONESTY AND INTEGRITY??? read more

We had a huge issue where our outside faucet broke off and water was gushing out of the side of our house. Rooter Plus! came to the rescue. I had called several plumbers ahead of this. They were the first who actually answered. Once we were in the queue, they were really great on proving updates on ETA and when the plumber was en route to our house. Once he came, he was able to quickly and skillfully fix the issue, crawling into the nasty crawl space to figure out the problem. Bless him for that. Ended up being less money than I was expecting. He quoted a price and it ended up being about $50 less than quote once all said and done. Hopefully I don't need a plumber again, but if I do, I'm using Rooter Plus! again, fo sho. read more

We were buying a house and had Rooters scheduled to come out Thursday to pump and inspect the septic. They pushed back to Friday morning, but we understood they were busy. They never came in the 4 hour time slot they gave Friday so we kept calling them throughout the day and they kept saying their tech is wrapping up his last job and will be on his way to our property. We called again at 4pm and they said they have to reschedule to Sunday which is past our due diligence period because all the techs got approved for all-day jobs. They have serious scheduling issues or problems with their systems and processes to let stuff like this happen. The communication was poor as well. read more

Unfortunately, I've had several instances over the past few months that have required a plumber. I always call Rooter Plus because after using them the first time and enjoying exceptional service, I haven't needed to try anyone else. The last plumber they sent came out on a Saturday in the pouring rain to fix a leak in my storage room. Unbeknownst to us, my HOA had actually called their own plumber who arrived around the same time as the Rooter plus guy that we called. We felt so bad. We explained how the miscommunication happened and repeatedly apologized but the RP guy was very understanding. After making his own assessment and providing an estimate, he gave the other plumber a chance to do the same so my wife and I could consult and chose the best plumber for our price point. We chose the RP guy because not only was he more affordable but he didn't seem to be trying to take us through unnecessary procedures--he just wanted to get the leak fixed quickly and affordably. In ten minutes or less, he was done and he took the time to speak with us about what actions we could take in the future for the protection of our home against water damage. Exceptional service and even though I hope I never have to call again, I know who to call if I do. Thanks Rooter Plus! read more

RooterPLUS! - The leak that almost spoiled my Saturday night. :/ - Plumbing Near Me - Cumming, Georgia

This company's vehicle pulled into my yard and destroyed my yard. I did not call this company to do work at my house but the found it necessary to park a vehicle and tractor in my yard. Then after contacting this company they have decided not to correct their employees neglect for other people property. I would choose another company to use because if they will not fix a mistake they made , just imagine how they do business. They will never get my money. So in the end dont use this company for any of your plumbing needs. read more

Absolutely horrible! I would give no stars if I could! They have you waiting around for five to six hours without giving you a heads up on what's going on. They will text you that a technician is in your area and then you don't here from them for hours and hours. I have to constantly call them to be told that they have to push my appointment to another day. Terrible read more

I would have given ZERO stars if I could. This company is the ABSOLUTE worst! Save your money and time and go elsewhere. They sent out 3 different technicians to fix a leaking sink....just for the sink to continue leaking. The manager is nasty & rude. I will be contacting BBB. read more

I had my septic tank pumped out last month for the first time (house is 10 years old) and had an ok experience. I knew it was going to cost more than the $159 to pump my 1000 gallon tank due to so many years of no service. All in all they charged me around $550 just to pump the tank and extra lines to pump with. They never offered any extra services or said I needed to replace anything.  This week my female neighbor that lives alone and is older asked about my septic service. Her house being smaller and only one person living there for 10 years I told her it should be around the price I paid or less.  I gave her the referral and they came out the same day. Hours later I get a call from her crying about how much she had to spend because so much was wrong with the septic tank. WHAT! I got her to explain what all they charged for and later that night she showed me the bill. Being smart she was taking pictures the whole time they were at her property and what the tank looked like and even the filter. Looking at the pictures of everything her tank was in much better shape than mine was. So I was floored that they took advantage of an older woman for over $2600! To break it down they charged her for a brand new filter and had to replace the pvc pipe for the new filter to fit. This was an over $400 charge when they just took a water hose to mine. Next was to pump her drain field out for over $300. Why? They didnt offer me this service. Then came the whopper of a oxidizerPlus treatment that would clean her drain field for over $1600. None of the services they told her she needed were offered to me...why?  I feel horrible I gave her a referral for a company that would take advantage of a older lady that lives alone. I needed to write this to help other people find out how horrible this company is. RooterPlus in Cummings, Ga is the company 678-671-8696 and they also go by Inspector Drain, Inc owned by Gary Jeffers. read more

We are having issues with plumbing and I called Rooter Plus Friday night and they told me they would come Saturday morning to look at it. A serviceman came out and told us the septic tank needed to be pumped. At 8:29am Saturday morning we scheduled an appt for Sunday between 10-2. At 2:15 I called and was told the tech was still on a call but would call when he is on his way. At 4:00 the office called to tell me the tech was approved for a bigger job and sorry they wouldn't be out today. So we can't shower or use the bathroom in our house now for 2 days straight because rooter plus doesn't keep their word! I was told they would be out Monday but no thanks who's to say that's truly going to happen! Don't waste your time and money! read more

They quoted us $250 but when the guy came out he said that we needed about $3000 worth of work done but that he would do it on the side for $1000 .We called out another company which did it for $350. Jones septic solutions is an honest company that I will recommend to anyone. Rooterplus isnt an honest company and I will never do business with them again. Please beware of them-they need to be reported to the Better Business Bureau! read more

I just needed my Anode rod to be replaced in my water heater. It is at most a 30 minute work. The plumber wanted $300 which is outrageous. When I asked why that much just to change one part and he did not like my question. The technician walked out of me and told me to do it by myself. What a great customer service!!! Then I called the main office and talked to a plumbing manager to complain. With great surprise, he also did not care at all and was laughing at me in the phone when I told him what the technician told me. I asked for the manager's name he did not wanted to give me his name. I will never do business with them again and they have no customer service at all. read more

Three words... bait and switch!! This company advertises a price they can not and will NOT ever HONOR!!! I specifically asked them if there were any potential additional fees I should know about before scheduling. I figured $150 wouldn't be the final bill. Nothing could have prepared me for nearly $650, 4 times their advertised price. You are probably saying how do they get people to pay. Good question, SO glad you asked ...scare tactics! They come in BEFORE even looking at your tank throwing around figures, probable repairs and such. Once they mention $15 or $20k paying $650 SEEMS like a blessing. You can actually breath after hearing that figure, so you pay because the last numbers you heard, are puffed up prices with no foundational basis. After further digging I now know, they can't even dump the waste for $150. To say they are deceptive would be an understatement, DO NOT DO BUSINESS WITH THESE CROOKS!!! read more

I called Rooter Plus on Saturday to pump out my tank. We were having a backup in the house. They showed up on time but only pumped the liquid and left the solids. Had another company come out and repaired a broken pipe leading into the tank. They advised me that Rooter Plus needed to come back and complete the work. They came out yesterday, pumped the solids, damaged my curb and left my yard looking like a mess. I would not recommend them. read more

Well I must say I'm always skeptical of calling plumbers because I feel as though they'll get over on us. I can now put that fear aside with this company. My septic was backing up in house, called these guys who were totally professional. Jon P ( service tech ) came out in uniforms, large truck with every piece of equipment needed for the job. He explained every step of the process, did not start job until we had a final cost, no surprises . Ended up main line was just clog. He fixes problem also changed filter and gave us a fair price with one year warranty and told us the date we should have septic pumped which is 2 years from now. We now have piece of mind. This is the only company I'll use now and I highly recommend them, by the way, ask for service tech Jon P( he's the best in the business) read more

I had a high water level alarm go off on my septic pump tank over the weekend. I determined the pump in fact went out, it was 10 years old and improperly installed. Chris came out Monday i told him I needed both tanks pumped (2500 gl total) a new pump, float switch and alarm switch. and to rewire everything on a post. initially he quoted me 4100 i told him i had to think about it but wanted both tanks pumped in the mean time. he cam back with 3400. i had nether the time nor desire to play in crap for a day or two so i said do it. cost breakdown for the three major parts item cost internet cost pump w/float-switch $1650 most expensive pump i found was $800 2" pvc check valve $490 most expensive $55 alarm float $525 most expensive $56 I'm not against paying a fare price but the markup on this was a ripoff, needless to say do your home work http://www.septictankparts.com and http://www.septictankparts.com are a great resource if you want to do it yourself. had I the time, i would have done it myself and saved about 2000. read more

These folks just canceled on us at 12:26pm after we rearranged our entire day to be here for a 12-4 window. They are NOT open 24/7 as their site claims - they have 2 windows each day: 8-12 and 12-4. Now it's too late to get another company to come out today, and in the meantime we can't flush/do laundry/shower, etc. UGH! read more

Would not recommended this company to anyone. They are very dishonest and the manager Shawn was no help what's so ever with the problem of them double charging us for sludge break up they never told us about. Then waited until done to tell us that it would only last a week. And don't be fooled by there 150.00 gimmick. 840.88 to pump out a 1000 gallon tank. read more

I moved into a new home and decided to have the septic tank checked out. I called Rooter Plus and was told the price was $195 to come and check it out. I told the technician the house was vacant for a while and just wanted to be sure every thing was ok because I was putting in a garbage disposal. I also talked to their telephone operator and she assured me there would be no extra charges. After digging a giant hole in my lawn I was told that they needed to use extra hoses at $35 each. They needed 3 extra hoses to get to the back of my house. The technician showed me the sludge in my tank and said that because the house had been vacant for a while there was excessive sludge. Remember I told him it had been vacant. I asked if they could just take out what was in there and he said no. They are charged by the amount of sludge they take out and I was supposedly over their maximum. When I was presented with the bill it was $514.25. I told him that was outrageous and was not going to pay it. He said any other company would charge $200 more than his bill. In exasperation I decided to just pay it and get them off of my property. I told the technician I would find out the truth and if he was lying to me, which I strongly suspected, I would turn them in to the BBB, Yelp, and any body else who takes complaints. These people are unethical, bait and switch you, and shouldn't be in business. Do not use this company. Do not be fooled by their low price. read more

Their pump truck was broke...had to come back next day....then said they hydrojetted the main line when I know for a fact they didn't and it didn't need it ..left a mess in the front yard and now first key that we rent from is charging us $1000 dollars because the tank was full from previous years with baby wipes and such....we've only lived here 1 year...and don't have a baby read more

I am having a difficult time with how to put into words about this company. I was always told to start with the positive. They came on time. According to the receipt the draining of the 1,000 gallon tank was only 150.00. The work was done efficiently. That is where the positive comments end. Step by step this employee did tell my husband what he was doing or going to do, but once the septic tank is open the homeowner is between a rock and a hard place. It is not like you can say...stop I need a second opinion. Yes there is always unexpected problems but we were never told about what problems could occur and if so how much it might cost if we have them Like a checklist or work order with all the things possible and costs. That way he can show the homeowner the form The company needs to show the homeowner what you found and the homeowner can see the cost. This person just put down a whole bunch of codes and fees after the fact. The price went from 150.00 to 450.00 to over 4500.00 and yet we pad over 6,000.00. For instance you will be charged 550.00 just for them entering the tank. Then 550.00 to take off valve and 450 to put it back on. That is over 1500.00 for less than 15 min of work. Who pays money just for a waitress to come to your table then pay for food then pay separately for using the table and cleanup. Maybe if we had gone out to eat more we would use public restrooms more often so we don't have septic issues. Please be aware of any septic service that quotes you a lowball price to empty your tank. They know all the possible problems that may occur and should let you know up front that many times you might pay much much much more. read more

BEWARE! We paid for service 2 weeks after work was completed. A lien was put on our house within these two weeks and it cost $275 to reverse it as It was explained this is "the policy". The lien "built interest", despite having paid for the service in full. read more

After my previous plumber ruined my water valve, I had to call another plumber. Anthony to the rescue! He came immediately, worked all night, and completed the job without disruption. Anthony told me exactly what he was going to do and how long it was going to take. I appreciated his honesty and diligence to get the job done. He was communicated and was compliant with my HOA. Anthony cleaned up all the shrub and dirt that had to be dug up. Way to go Anthony! read more

If I could give a 0 stars I would. I had a small leak under the faucet that I thought I could fix myself. I was wrong. I called rooter-plus because it was the weekend and needed the bathroom sink fixed. I called and set up a time between 12 and 4, they showed up at 10 while we were at church. When I called them back, they were a little snippy because I "didn't answer the phone". I advised we were in church and had been told our time window was 12 to 4. So they sent our technician back out. Mitch was great. The bathroom sink was chipped and could possibly leak, so we decided to replace the sink and Mitch couldn't finish the job at that time. He said he was off on Mondays and Tuesday's, but he would be back on Wednesday. Mitch advised he spent mondays and tuesdays with his family. Rooter plus called to set up Mitch's return visit between 8am and noon. So we waited, and waited and waited. They called around 11 to say Mitch had a job that had rolled over from Tuesday (????) and he was running later than expected. Would it be OK if he came between noon and 4pm. I said fine. Round 2 they called to say Mitch wasn't going to be able to make it Wednesday, but could come Thursday. I advised them Thursday wouldn't work due to us having to work. They then said they could send a different tech, but it would be between 6 to 6:30pm. I said that was great. We just needed the sink fixed. So again we waited. 6:45pm rolls around and no tech. When I called rooter plus to find out where the tech was I was told " he was on a job that cost more" . To me, that felt like since my fix wasn't in the thousands of dollars I wasn't worth them coming out to fix the sink. They want their $ in a hurry and say they care about customer service. But I beg to differ. read more

Scam Artists - Beware. Kris came out onsite and was really nice and well rehearsed in what he practiced to say. I wanted my Septic Tank cleaned and called Rooter Plus due to a advertisement and the low stated price. I arrived at the house late and they approached me and stated my Septic Tank was the worst ever seen. I was told what could happen and that I had to act now. Kris stated the bill would be higher as it was so bad they had to break up a foot 3 feet of hard "CRAP" at the top of the tank and that was more money. To make matters worse they told me my leach field was clogged and it was going to start causing issues. I was "tricked" into spending 1,518.50 to have a chemical powder put into the filed lines. After research, online videos and talking to three other companies I knew I was a sucker. They prey on your crappy knowledge and use that time to make you think that it is the best thing to do. I looked at other reviews after the fact and they all said the same thing about this company. Please do research and avoid at all costs. Go to another company that does not have a discount to get in the door and then treat you like a septic tank. Septic Tank pumping 150.00 - Get foot in the door Extra Solids 288.75 - SCAM Pump out drain fields 285.00 - SCAM Oxidation Treatment 1518.50 - SCAM Being stupid enough not to Google and fall for the SCAM - Priceless. read more

We expected a charge of $300-$350 for the initial pumping. The technician, Steve Flanigan, added $550 to replace a baffle (ok, but $550, last time it was $65?), $319.25 to pump the septic drain field (which was not done as he never touched the drain field with a hose) and $1854.14 for an OXIDIZER treatment for the drain field (this product costs about $50 for a 1 year supply and all he did was pour it into the tank?). These additional and extensive costs were not explained to my wife before they did the work. He told her if we didn't pay them, they would put a lien on our property. My wife paid by credit card to ensure we had some right to dispute the excessive costs for a relatively minor service. We were charged a total of $2948.30 for a simple septic tank pumping and overcharged by about $2500-$2600 in my opinion. I would like a full explanation of the reasoning for these high costs and why we were not informed of them before the work began. read more

PLEASE BE AWARE!! This company is deceptive in their business practice. I was told over the phone that my 1,500 gallon tank would cost $250.00 to pump. When the technician arrived, with all the add-on he quoted me $670.00. This was done via a visual examination. I can only imagine what cost would have been if he had opened up my tank. I paid him $125.00 service fee and declined the service. After calling their office, there was not an offer to reimburse me either. I will never call this company again. I am concern that another review site is giving this company 99% "5 ratings". Based on the rating on this site, I have to question the validity of the other site. read more

This is one of those reviews that I don't have to think hard of how to justify the rating I'm giving. RooterPlus customer service was excellent. The scheduling of my appointment was exactly as promised. The technician Steven was very knowledgeable and explained everything step by step. The only reason I'm giving 1 stars is because the charges giving on site were dramatically higher than explained over the phone with the customer service rep. $1800 to dig ten feet of my pipe plus the over inflated cost to empty my 1000 gallons Septic tank, that was another $510, and $300 to install a cleaning outlet. I certainly will be calling someone else the next time I need to service my septic system and avoid the SCAM. read more

I work for Metro Plumbing Inc. Very bad customer service. They scheduled a pump out and came back the next day saying they could not perform the pump out because we had done the work on the tank. The biggest problem with this is that is was scheduled for 8am-12pm and no one called to inform me that they would not be there. So the home owner and worker were just there waiting around for nothing. The lady in the office also stated she listened to the call and heard the employee inform they couldn't do the work. That is a flat out lie because I would have called someone else. Very dis honest and awful customer service. Would never refer or use this company! read more

HORRIBLE!! 0 stars! Set up an appt with them around 11am yesterday and was told a technician would be out at some point throughout the day. Called them back around 4pm to see if someone would be by soon and was informed the technicians were all caught up doing something and wouldn't be able to make it out today. If that would have been known beforehand, I would have booked with a different company. Explained to them that they needed to come so that someone would be home to put the dogs up and show them the issue as we have been without water. They apologized and said someone could be out tomorrow (today) between 2:30-6pm. A huge window of time to sit around and wait on them again!!! I should have said no, but instead figured I would give them another chance. I moved my whole schedule around today to be home. Never once did I receive a call at any point today. It is now 6:30pm. Angry is an understatement. I called to see what was going on and they said they didn't have a technician available in my area yet. What do you mean? Don't tell people that then and have them sit around and wait all day. And they claim they call you throughout the day to keep you updated if there are any delays.... Do not use this company as they are obviously incompetent. read more