Quite honestly, one of the worst companies I've had to work with.
We had issues in our home with our sewerline - when we flushed the toilet, water would come up through the bathtub. We had family who live further away camera the line and determined our old clay-tile sewer line was impacted with soil and roots and broken, and would need a complete fix.
We had Rooterman out in mid March to look at the problem. They originally snaked it, and said they would have to come back for a hydro jet.
The hydro jet was scheduled for the end of the next week. The plumber showed up 6 hours late. They got busy with emergencies - which I understand, and would have been fine with, but no one ever called or texted or emailed me to let me know. A quick and simple communication would have made all the difference.
In addition, when he showed up, the tank trailer they use for the hydro jet was empty, so they had to fill up using my water.
Due to the fittings of my pipes they couldn't successfully hydro jet, and would need to do it from the roof, and would need to come back with another plumber on a different day.
A week later they come back to get on the roof and hydrojet.
That day, they also snaked from the basement drain.
However, I wasn't told they were doing this, and they disconnected my utility sink in order to do so, got sewage all over my dehumidifer, and never cleaned up or reattached my sink. Then they asked me for contractor bags to put their equipment in.
Ultimately all this trip did was completely fill our stacks with water, which later caused a sewage backup in our basement - an issue I had never had in the 9 years of owning the home.
A week later another employee came out to give us an estimate to replace the line. He said he would need to contact the city about fill requirements, and would get back to us the next day.
I did not hear from him or anyone else the next day. I called and left messages the rest of the week, and never had a call returned.
At this point, my fiance and I are just trying to get our utility sink repaired, because the fittings won't seal on the sink anylonger. We aren't able to due our laundry because the utility sink where the washer drains into has been disconnected for over a month.
We had a plumber out on Saturday May 2, who said the fittings would need to be replaced, and we would be contacted Monday, May 4. We never heard from anyone. We called and were told they would call us back. That didn't happen.
I called Tuesday, May 5, and was told they could have someone out the next Monday, probably. I said that we really need someone sooner, as it was RooterMan who disconnected our utility sink during a job and never reconnected it, and we need to be able to do laundry. They said they could check with a manager and call me back. I asked to speak with a manager, and I was told a manager would call me. I asked would it be that same day, and I was told yes.
I never recieved a call.
All I want is for RooterMan to come back with the ~$20 worth of parts to fix my utility sink that they disconnected over a month ago. I can't imagine this would take more than 30 minutes.
And yet, I've been consistently given the run-around, told we would be called back, and consistently ghosted.
Tl;dr - If you want a job done poorly, uncompleted, have your materials used, and then have them ghost you, this is the company to go with. read more
