Had a bad toilet clog. Called around to several company's and Rooter was the only one that could respond in time for a event our church had coming out. Juan Alberto came out from Rooter Man did a quick assessment. Unfortunately he found some significant roots issues. He was able to clear it well enough so we could use the restroom for the event then come back at a later time to do a more exhaustive diagnosis of the deeper issue. Showed up early very courteous and professional. Explained the whole process and possible solutions. Great company will use again. read more

Don't waste your time or your money! RUDE plumber, zero customer service from phone rep, left a mess, tried to turn a small flange replacement into a huge, rip out the floor job & expensive!! Charged 275 to replace a toilet seal. read more

Called for a clogged drain, but knew there were other parts of the plumbing waiting to go at an unknown time. Gustavo came out and was super courteous and helpful, walked me through what he was trying and why, and eventually got a camera to come out and see why things weren't working. Thank goodness he did, because live feed camera showed that our cast iron pipes (old) had blown out under the foundation, causing tons of sewage leakage and creating large muddy patches under the house, which was bad enough it was likely to risk the foundation if left unfixed. Thankfully we got to it in time, they determined that they could tunnel to the rupture instead of tearing up the house to get to it. Started working immediately, took care to even fix a sprinkler while they were putting things back. Turned an unpleasant emergency to about as nice an experience as it could be. Grateful for this team, was a very messy job. read more

Called for sewer line blockage. They did not clean it with the snake pretending there was a big blockage. Recommended hydrojetting. Requested camera did not bring camera as they did not want me to see visually inside the drain. Line. Did hydrojetting and still pretended that there was a big blockage and that the drain pipe needed repairing at an exorbitant rate. Paid them off for the hydrojetting and got another plumber with a camera and found out that there was no blockage inside. They are a rip off. read more

Rip off. Tried to tax me 1200$ then talked about breaking my floors. Called someone else for 200$ and got my drains fixed after they telling me what couldn't be done. read more

I had recently moved to Orange County and I must say I panicked at the thought of my drain outside backing up! Jacob came out and said it was my clean out that needed some scrubbing. They provided hydro jetting services for me and everything works like brand new again! Thank you for the excellent services!!!! read more

Juan Alberto is a cool dude. Gave some great advice,very professional and knowledgeable on what we should do. Overall very friendly. I would request him in the future. read more

I had a horrible experience with them. It started off by giving them a call in the morning. They were able to make it over by two, in the afternoon. Which was great! My husband was impressed by their $49 service. However we ended up paying $2,100. After they ran the snake to unclog the drain, they told me there was a stoppage, and part of the plumbing line had collapsed. They advised me to keep the water off. They quoted me between $1,800 - $2,100 to fix the broken pipe, and install a clean out. I asked them if they could look to see if I had a clean out already. However they assured me because my house was built in 1960, and they didn't install clean outs at that time. I told them I would need to talk to my husband (he was at work at the time).. I tried calling around for a second opinion just because 2100 was a lot of money, for replacing 2 ft. of pipe. Between me being busy, working from home, and my husband at work, no running water . I decided to have them go forward with the repair for @ $2,100. Abou two hours later. When they were almost finished with replacing the 2 foot of pipe. They told me there was another blockage further up in the pipe., And they would need to call their boss out to quote me. Their boss came out and showed me a camera that they had put down the pipe, and showed me a dark screen which he told me was a blockage. After measuring they told me that they would need to replace 55 feet of pipe and the quote was $11,000, and I would definitely not find a better price. I told them I would definitely need a second opinion, because that was a lot of money. My husband had come home from work and called the city office. They came out really quickly to check if the pipe blockage was their responsibility to repair or ours depending on where the blockage was. They had two different technicians look for the blockage. They told us they did not see any blockage other than some tree roots that will eventually need to come out. They also pointed out where our clean out was and circled it with spray paint. They said they're not sure where the 55 foot of pipe estimate was coming from. They said it was only 32 feet to the sewer. When I called the Rooter Man plumber, and relayed the information the city had given us, About them not seeing any blockage from the sewer line to our home or vice a versa. And they also pointed out the clean out that we already had. They really didn't want to talk to us after that they would come over at 8 AM the following day to finish backfilling the dirt, from the first repair. they did not show up when we called they told us they forgot and they'll be back the following morning at 8 AM. They did not show up again my husband had to call and threaten them that we would hate to have to put a reversal on our $2,100 CC payment. They came 20 minutes later and backfilled the initial repair. All our plumbing is working fine without the second repair they quoted as for $11,000. all in all I don't feel like they are honest and I and would not recommend them to anyone I know. So just warning for the next person. Use them at your own risk, but consider yourself warned. read more

Thank you for helping me in a time of need. My main drain was clogged and I was told by another plumbing company it would cost me thousands to fix my plumbing. I decided to get a second opinion and I am so happy I did. The plumbers at Rooter Man came out quick and cleared my drain for just $49. They even did a camera inspection for free and showed me there was nothing wrong with my drain as the previous company and told me. Quality plumbers, I definitely recommend them. read more

Our service man Juan from RooterManOC arrived quickly. The service was to snake out the laundry line. Juan was very pleasant and professional and took the time to explain what could be causing this recurring issue. We have used another service for many years but felt they were always trying to sell us more than we needed. Juan did the job we asked and then provided a very reasonable price when complete. Thank you Juan for such great service. read more

ROOTER MAN OC, from start to finish was fantastic. Friendly and professional scheduler and awesome response time. Gustavo was prompt, courteous and put on those booties. He right to work and was knowledgeable diagnosing the problem, respectful of our home and took the time to see this job through, done right. No cutting corners here. Highly commend Gustavo's work ethic in a day and age where great customer service is a rare experience. I recommend ROOTER MAN OC for all plumbing needs. Thank you!! read more

Fernando came and fixed our issue next day! We have a sink again! Thank you for your fast and friendly service

Although they didn't do any work, the tech Jacob was very professional. He explained everything and called his boss who denied the work.

Excellent and thorough service, they took the time to explain not only what they're doing but why they're doing it, I learned a few things about this old home. Jacob and his fellow serviceman did an excellent job, thank you! read more

We had an issue with a drain not being installed properly in our new home and it was entirely backed up. Rooter man came out promptly to help us. Fernando did such a nice job from start to finish. The project took 3 days-he was prompt, respectful of our time and keeping us informed with the job, responsible, neat, and worked extremely hard to remedy the issue we were having. Daniel was the supervisor and he was very informative in getting us all the information and making sure the job was done properly. I would definitely use this company again and Fernando was a super star! Thank you very much ! read more

Contacted Rooter Man to come out after I had horrible service with Roto Rooter and I'm so happy I found them! First off Roto Rooter sucks and their crooks! One of their plumbers came out for a clogged toilet, was only here for about 2 mins if that, did absolutely nothing, told me I would need to take the toilet out of the floor in order to get it unclogged and quoted me $685! I told him thanks but no thanks! He then proceeded to tell me no one else was going to be able to do the job and left. I was furious because he didn't even try to do anything first before jumping to $685! And when I say nothing I Mean ABSOLUTELY NOTHING! Not even a plunger or snake! I then called Rooter man and they couldn't have anyone come out till the next morning which was understandable since it was already toward the evening of Sunday. Next day comes Rooter Man shows up on time and the Plumber is RALPH. He came in asked what happened, assessed the situation, and got right to work giving suggestions on what could be done. He went out got a tool and BOOM! Toilet was unclogged! All in a matter of 2 mins! He checked to make sure it flushed and checked the shower as well and everything was back up and running. Ralph was really cool, down to earth and helpful! He explained what everything was and explained how he was going to fix it! I appreciate Ralph and Rooter Man for exceptional service! Needless to say my total ended up being only $125 as opposed to $685 that idiot tried to charge me! Thanks again Ralph and Rooter Man! read more

I definitely won't call these guys again in the future. A total waste of time. I waited hours and almost had to call off work. The first guy never called me back so I was left hanging and not sure what was going to happen, then they send some kid barely out of school just to tell me he can't do the job unless he uses some $500 hydro jet... nice try! I called a family owned business and they were willing and able to get the job done without silly policies and up charges. read more

Awesome service! I highly recommend this plumber. They kept me updated on when he would be at our place. Super friendly and got us back in business in no time at all! read more

We needed the kitchen sink unclogged In a hurry on a Saturday! Fernando showed up on time, was friendly and got right to work! He had the sink flowing quickly! Thanks Rooter Man! read more

They advertise a rate and don't live up to it. Pass on them as they want to just add money

I am so impress with Greg and Victor they did an AMAZING professional job I had a broken drain leak and I called them and they came right out very promptly they were very honest I trusted them they were both very knowledgeable about what needed to be done and I was really amazed they did the huge job in one day I will definitely refer them to any of my family and friends Thank you Greg and Victor..... I am extremely happy ps they cleaned the area after the job was done it looks like no one been there. read more

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I had a nasty back up on both tubs and toilets I called knowing it was a weekend and I would probably pay an arm and a leg but to my surprise they stuck to there pricing best price I got after calling 4 different company's!! The technician Juan arrived very professional and ready to take care of our program and in a matter of minutes he had unclogged my main and had us back up and running!!! I definitely recommend this company ask for Juan he's the best!! read more

When it comes to finding an honest plumber its hard to find the right guy. I was hesitant as they only charge $49 to snake. I was expecting a bait and switch. Well needless to say these guys were honest, professional, clean, affordable, and best of all no B.S. Rodrigo van #35 got the job done and saved the day! Found my new go to plumbers! Funniest thing was technician had same name as me! read more

Ralph fixed my toilet today. He came about an hour after I submitted an online request for service. He was polite, quickly identified the problem and went to work. Thanks Ralph read more

My shower drain was clogged. I tried to snake it myself to no avail. Ralph (#87) came out and did his magic on it. Problem solved.

They came on Christmas day to snake our drain. They were here in 1 hour, fast and efficient Even on Christmas Thanks read more

Our kitchen sink was backed up and they said the main line was clogged and that I need to replace the pipe from the kitchen to the bathroom room and to the main line. Over charged a total of 3,800 and 5 months later the same problem and the won't come out to check it out unless I pay them $180 to check on it. It's under warranty and they want me to pay this is crazy. Stay away use some one else read more

Imagine waking up to take a shower and you end up walking into a flood of water on the bathroom floor! My husband called the plumbing company that they used for work when they had a toilet clog. Honestly from the moment I called this company to the minute they finished the work that was needed I felt so comfortable with Rooter Man and their whole team. The representatives on the phone was so detailed and kind. The tech was so patient with me and walked me through everything he did. Long story short we installed a clean out to prevent future floods inside our bathroom. I am impressed with this plumbing company. Thank you! read more

Rodrigo came out to snake our kitchen drain. He showed up with his mask on and was very polite. He cleared out the drain in a matter of minutes and gave us recommendations on the best way to keep the drain clear in the future. Extremely affordable also I will be using them and recommending them in the future. read more

SCAM!!! called them for a clogged main sewer line, technician gave me bogus excuse he could not rooter the drain thru the main wash out which other plumbers have used in the past and said they could only hydro jet for $500 so I paid, 2 days later same problem they come back and stick a camera and say my whole line is damaged and need to replace whole line for $8,000. I had another plumber come out, stuck a camera, found the clog, RAN A ROOTER THRU THE MAIN WASH OUT, same wash out the other plumber claimed he would could not go thru and fixed the problem, THIS COMPANY IS A SCAM!! BEWARE! read more

My kitchen wouldn't drain and I called Rooter Man. I was hesitant as they only charge $49 to snake. They sent Rodrigo van #35 who was very professional, honest and did a very great job and efficient. No B.S at all. Needless to say I was happy. Found my new go to plumber now read more

Juan came out and was one of the most professional and honest plumbers I have ever worked with. Rooterman's pricing was better than most and they will be my only plumber I call going forward. Great job guys!!! read more

They did a great job and were very professional. Rodrigo is the best! He was patient, explained the process of replacing our drain line and they worked in a timely manner. read more

With a name like Rooter Man, you might think that they just do simple household plumbing. Nope. They do it all, and they do it well. I had a major unexpected plumbing issue necessitating that I change out my septic system to a city sewer connection. I had to have it dealt with as expediently as possible. When I finally called Rooter Man OC, the office staff was friendly and receptive, sending out Daniel Miranda and Eric, whose last name I have forgotten, that very afternoon. They were professional, communicative, and friendly, and they got to work right away. Because the work needed city permits, Daniel went to city hall that day while Eric started surveying the work needed to be done. Daniel didn't just apply for permits. He built a relationship with the city sewer department, and acted as our advocate in what could have been a much more difficult and costly process than it ended up being. Eric was also great. During the process I thought I had an issue because my front bathroom smelled worse everyday. He showed up that day. Turned out it was just clogged. I was embarrassed but he was so understanding and progressional. The work took awhile, mostly because the city was slow, being partially shut down because of Covid. Nonetheless, Daniel was on it. As I was getting ready to text him that it looked like the city was finishing up with some street work that needed to be completed before the hook-up could be, he texted me. The city had already reached out, and he was already on his way with crew of workers, who would survey the completed city work, then come back the next morning at 8am. As for expense? It couldn't be helped. It was a big job, and RMOC's prices were about the same as other quotes without the weeks and even months of waiting for an appt that other companies claimed they needed. I'm very grateful that I found this company. They're good people. read more

Rodrigo D. Came out to snake our drain. He knew right away that there were issues. He was courteous and knowledgable and explained everything very clearly. Definitely recommend him to anyone who needs a plumber. Highly impressed. read more

We had a leak. Manny showed us a picture of what he said was a hole in a pipe after jackhammering the slab. They started saying it would cost $6,000....The next day the charges climbed to $12,000......The third day it climbed to $17,000 and the fourth day the quoted $30,000. That's when I said STOP! I was going to get a second opinion. They said they we're going to jackhammer to the street but could place a liner in the existing pipes. We paid the outrageous $17,000. Now a couple of months later (this is a rarely used guest room) our shower won't drain. Two plumbers couldn't unplug the drain. The third plumber showed us another picture of water swirling. Again the jackhammer is used in the same spot in the bedroom. Mounds of cement and dirt inside the house again. Now were told the liner was a short piece of plastic which was bent explaining why they couldn't pass the snake. We were also told Rooter Man didn't do the work they had charged us for! Needless to say we're going to get a lawyer but I warn you don't use these crooks! read more

I had them come out to snake my drain for the 49.00 special. The guy started out by saying I had a blockage and needed to put a camera down and the cost would be approximately 2,000.00 to 3,000.00. The only reason I called was because my regular plumber was busy and couldn't make it out. I said no I'll get another option. My plumber ended up calling to see if I had it fixed and I told him what happened and he said it's a gimmick to go out and then charge you more. He said he could come out the next morning and snaked it and oh miracle it worked!!! For only $125.00. Such a crock! Not sure why they have to resort to such dishonest tactics to get business I'm sure if they were honest they would get more business! I love my honest plumber! read more

I was at work at the time, but my parents had the pleasure of getting help from Marco (Truck #14) to address a plumbing issue with our kitchen sink yesterday (August 17, 2022). Marco was kind, courteous, and fixed up our sink really well. And after the job was done, he even gave my parents tips on how to take care of and do proper maintenance for our plumbing. The service was definitely worth the price, highly recommend! read more

I had a schedule appointment with Rooterman for Monday 9/20/21 between 9:30 am and 11:30am with Jimmy. However, he showed up at around 1:30pm. I received a call from Jimmy at around 4:00PM stating he needed to use the water jetting, the snake, and the video inspection for a total cost of $1,242.07. The total invoice was due before he was to begin any work at the house. I agreed to pay the total invoice, he told me he needed to go to Home Depot to buy a part for the toilet. At around 6:30PM he came back to the house to work on the issue (presuming from Home Depot). Note: even though he arrived at the house at 1:30pm he began the work at 6:30PM I received a call from him at 7PM stating he found a towel inside the pipe, and he was working on removing the towel from my pipe. At 8PM I received a video call from him, showing me the towel and that he was working on unclogging the pipe. At 9:40PM I received another call from him as he was driving, stating he couldn't unclog the pipe because the pipe was full of tree roots and rotten and he was coming back the next morning with his manager to give me an estimate to replace the sewer pipe. The next morning 9/21, he arrived at the house at around 11:30 AM , he video conference me and my husband at around 12:10PM to show us video of the pipe that according to him shows the tree roots. The video quality through a video call was very poorly and we weren't able to see much specially since we are not expert on pluming. He told us the cost would be around $12,000 to replace the sewer pipe from the house to the street. We told him we needed to think about it since it was a lot of money. He was very persistent and told us we needed to decide right then or he was leaving. Which we told him he could leave. However, he was in the house until 2:46PM(not sure what he was doing). I received a text message at 2:48PM from Rooterman with the below invoice for $1,492.63 for that day invoice. $ 199.95 for something we did not approve as he was only to go to the house to give us a quote. $720 from the prior day (9/21) for afterhours service even though 1) He arrived at the 1:30pm 2) Didn't provide me with a quote until 4:00pm 3) Left the house at 4:00pm and didn't come back until 6:30pm 4) Left the house at 9:00PM $480, I guess was for staying at the house even though we told him to leave. I disputed that invoice Rooterman. I called another pluming company to go to the house to get a second opinion. The second company was charging us $600 dollars to do the jetting, snake and video. The second company arrived on 9/21/21 at around 2:46PM as Jimmy was leaving my house. The second company was able to unclog the pipe in less than a hour and was able to see using the video that there was no tree roots and the pipe was in good condition. We no longer have a pluming issue and water is flowing throughout the house with no issue. It's obvious Jimmy didn't do any work at the house, he didn't even attempted to fix the issue and he was after making me spend $12,000 for something I didn't needed it. They are taking advantage of an emergency situation to SCAM others. read more

Adding on to initial review. Again Eric and the team was great, finished the camera view and hydro the pipes. Kitchen sink working great again and provided us a 5 year warranty. Highly recommend thus Team! read more