I called Rooter & Plumbing Masters for an emergency situation in which we were not able to successfully change the hot and cold water valves for connecting our new washing machine, but we were also not able to turn the water back on without causing leaks. Within an hour of calling, Marvin came to take care of the problem. He was very professional and called me within 25 minutes of arrival time so I could be ready. He worked efficiently, and when the problem was fixed, I felt relieved. Something that I especially appreciated about Marvin was that he was able to explain the pros and cons to a metal part that came with the replacement valves, recommending us an alternative plastic version of the part so that it wouldn't cause electrolysis over time and damage the copper pipes. I felt like he was watching out for us by explaining possible scenarios or deterioration and sharing his specialist knowledge. I thought that the cost was very reasonable, considering that this had been a last-minute call, so I would recommend them to anyone in the Montebello area who is dealing with a plumbing emergency. read more

My usual plumber wasn't available for a day so searched on Yelp for an emergency bathtub faucet leak. In retrospect may have been better off just waiting on my usual plumber. Some nice things about this place is that they have someone answering phones and seems like they have multiple technicians so if you need someone in a hurry, maybe they are worth a shot. I believe my technicians name was Mark. He spent about an hour and seemingly fixed the problem. We then used the bathtub and then it was leaking once again. Some scheduling conflicts happened and they weren't able to get anyone out to my place as quickly but mark did eventually return, just much later same day. He then indicated he had to go get a part and wouldn't be able to do that until the next morning at least. Next morning he came and spent some more time and was able to maybe fix it so the leak was less but still present. Told me that was the best he could do. My usual plumber was available the following day. He came, fixed it in about 45 mins and for a fraction of the price. In the end my usual plumber said that this guy used a wrong size part and left a screw loose (potentially why it was still leaking). So overall not really happy with this company and the technician they sent out. read more

I've used RPM for a few years now as a property manager for both commercial and residential properties and they have been reliable, cost effective, and knowledgeable in all areas of plumbing. Drain lines, bathroom and kitchen sinks, water lines, etc. I'm glad I found them. read more

I am so impressed with this company. They are thoroughly professional, honest, affordable with great communication. The put everything in writing in emails, rather than giving you a piece of paper. They are even open to some negotiation. I received a ridiculously expensive bid from one 5 star plumber and I had two other plumbers disagree entirely. One of the two companies was this one and it offered the best price! The company even recommended a general contractor who can help me deal with the high level of moisture under my house in an affordable way. I would give this company six stars if that was an option! read more

My husband hired RPM to hydro jet our main drain line. Lee was really nice and professional. He did a great job with the hydro jetting. Our drains are flowing perfectly. Thank you Lee read more

RPM Plumbing saved us! We called 5 plumbers and all of them were charging us an additional fee because of it being a weekend. RPM came out immediately and fixed our clogged toilet. Josh and Mark handled everything professionally and quickly. Highly satisfied customer, they service 24/7 and are very reasonable in pricing and do not charge additional weekend fee for coming out. Definitely recommend RPM Plumbing! read more

Rooter & Plumbing Masters - Unclogged toilet - Plumbing Near Me - Montebello, California

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I had an emergency late at night my shower faucet was leaking . They came within 30 minutes gave us an estimate and followed through with the service . Lee was excellent he explained everything and fixed it within an hour . Price was fair . read more

Our old Water Heater from Home Depot started leaking after about 15 years. Thank God my carpets didn't get wet like my neighbors! I quickly looked on Yelp for a good plumber. I found these guys. They came over within an hour and we got a better and more economical water heater installed in a few hours that same day. They did a pretty good job and strapped it down. Thank you Manager Josh! read more

Rooter & Plumbing Masters - Highly Recommended Brand. - Plumbing Near Me - Montebello, California

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Had an emergency issue with our toilet being clogged and leaking water from the base on a Saturday. I called RPM immediately and they were able to get Lee to my house within an hour. Lee explained a couple of things that were causing the leak and offered a fair price for the job. read more

I had an emergency situation with my sink and they came within a hour of calling. Fixed my issues and then some for a reasonable price. Would recommend read more

We had an emergency plumbing issue on a Sunday and they were able to come and fix it. We highly recommend them.

TANK LESS WATER HEATER SERVICE REVIEW (Serviced September 2017): I found Rooter & Plumbing Masters here on Yelp. Our home is about five years old and we have a tank less water heater that shut off unexpectedly one morning. I read the reviews for this business and made contact. Within 90 min, Josh and one of his service repairmen arrived at my home. PROS: Josh got right to the point. It was obviously he knew what he was doing and spoke to me plainly but chose his words wisely. Josh knew all about the company that manufactured my tank less water heater, Rheem. He reset the water heater and it turned back on. Easy. However, there was no guarantee it wouldn't shut off again. Josh educated me on the brand and asked if I had ever changed the filter (nope) or had a wash (nope). Not in five years. Josh gave me three options. (1)-Leave the tank less water heater as is and change the filter yourself. (2)-Pay for a wash and filter change. (3) Replace the entire unit. I chose option 2 which was pricey but Josh offered to apply the cost towards a unit replacement. That seemed fair to me. I also appreciated that Josh gave me options and told me I could replace the filter myself and explained how easy and necessary it is. I trust what he said. Service response times are excellent and available 24 hours. CONS: The price. I did call a competitor for a second opinion BUT everything Josh told me was confirmed as accurate by the competitor. The tech who did the work from Rooter and Plumbing Masters (I cannot remember his name) was very nice and arrived right on time but he was a bit sloppy. He didn't clean out the cobwebs around the tank less water heater box or check the fuses as Josh had promised. I didn't want to call to complain. As I said the tech was a nice guy but not as professional or efficient as Josh. FIVE MONTHS LATER: The tank less water heater is still working. Incidentally, I called a few days after the initial service call was completed because the water heater shut off again. The service tech that was dispatched (I cannot recall his name but he was VERY knowledgeable and professional) was pushing for me to replace the unit but I was not quite ready. What was great is that the service tech arrived within the hour and reset the water heater advising me that there was no guarantees it wouldn't shut off again. There no charge for the service call. So far, the water heater hasn't shut off. I gave the service tech my word that when I was ready to replace the unit I would call back. At least now I know that I have to replace the filter every year. Overall, I would recommend Roofing & Plumbing Masters. I trust Josh. Yes, he is a bit pricey but he stands by his work and I consider him an ethical businessman. read more

Rooter & Plumbing Masters - Sept 2017: Damn! No hot water. Who will I call? - Plumbing Near Me - Montebello, California

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Lee provided excellent customer service and seemed very knowledgeable. If the price was better I would have given them 5 stars.

My rental had a clogged line for the toilet and bath tub. Called them at 1pm them showed up at 4pm. A quick 15 min. Snake of the main line and we're back in action with all lines clear. read more

I called Rooter & Plumbing Masters to request for a leak inspection at a property I manage. Their customer service promised that the inspection is free if we end up not having to use their service or it would be $99-$129 to unclog the pipe. As I was not on the spot, I specifically asked them to contact me with information on the problem and pricing before starting the work. Well, first of all, their service man Marvin arrived late because he got the address wrong. According to the tenant, after he arrived, he did not inspect the issue and started snaking the pipe right away instead. However, the leakage continued after he "cleared" the pipes. It turned out that it was the washer, not the pipe. He called me after the fact and wanted me to pay $149 for clearing a pipe that was clear to start with. When I tried to point out that he should have inspected the problem and called me before starting, he became very rude and agitated, raised his voice, and started talking to our tenant instead of me. Long story short, I ended up paying $99 for his "service" which didn't help resolve the problem at all. In addition, he didn't give us a receipt which he promised he would. I made two follow-up calls for the receipt and left him messages thru customer service, but he never returned my calls! I would not recommend this company to anyone, and I hope they would change their practice of not following customer requests, raising price on the spot, and poor customer services. read more

I've been relying on these pros since I purchased my home back in 2016. We unfortunately have had a quite a few plumbing problems that were left for us to deal with by the previous owners. Rooter & Plumbing Masters have handled almost all of them because of their responsiveness, their clear/no-BS assessments of the issue, fair pricing and exceptional quality of work. Just this past week my water heater broke. I called on Friday and Lee had everything fixed for me by early Sunday. He would have been done Saturday if it weren't for the rain. Lee was super straightforward about the issues he found and offered sound recommendations. Once we agreed on the path forward, he executed professionally. He's clearly a master of his craft. Thanks again, Lee! I know who I'm calling next time something goes wrong! read more

Rooter & Plumbing Masters - New water heater installed - Plumbing Near Me - Montebello, California

My husband and I were completely astonished with the great work that RPM Plumbers do! The plumber we got was Lee, simply amazing! He was super helpful, knowledgeable, honest and kind to name a few. I would totally recommend this Veteran owned company to anyone who's looking for quality and affordable work. We are definitely customers for life. read more

Really horrible work, never use this plumber again. my Kitchen drain clogged and the guy came in to fix it, they broke my pipes during the snaking and asked for another $50 to fix the pipes which they broke, alright I paid this but the pipe cleaning just worked for 4 days, it's clogged again just after 4 days, so I don't know what they have fixed. When I called them again they said they can come but need to charge another $100 to clean the drain or you can do the high pressure water cleaning with $450, then I understand they cannt fix anything, the only thing they know is asking you pay more money but they can't give you any guaranty read more

Horrible horrible service and customer service. Called for weekend service was quoted $99 for being a first time customer. After Marvin the technician left he quoted me $198.00 said he had to be back the following Monday to finish up the work he started and never called or never showed up. A few days later got a call from Judy collecting money for services that were never provided. As a good neighbor I do not recommend this company to anyone. I hope they change their business practice. read more

My house had a pipe leakage and it was after hour, but lucky my neighbor recommended me this 24-hour service. Alberto was quick to the scene and repaired the connecting pipe in a quick manner. He did a stellar job, truly a professional. I would recommend Alberto and this company. read more

Rooter & Plumbing Masters - After replacement - Plumbing Near Me - Montebello, California

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Let me start off by saying I've never used Yelp, but Josh at this place has the best customer service I've ever dealt with in my whole entire life had a plumbing issue. Josh sent over his assistant Mark and they went over and beyond to help with my issue. These two guys are the best people to deal with if you have a plumbing issue they really worked with me and helped me out so much. I'm so grateful to Josh and Mark for helping me call them if you need them Josh is one top-notch guy. read more

Wow you guys are amazing! Came out that night! Thanks for taking proactive measures to making my family feel safe by wearing mask, practicing social distance, and wearing proper mask during your visit. Carlos the techinician came out friendly, profesional, and knowledge of his trade. Carlos took the time and patience to answer all my questions with clearity and honesty. After calling several other pluming services and wasting money with constant back ups, RPM got to the "ROOT" of the problem! Thanks again Carlos the Tech. and the team for the quick responce and service. I hope we dont call again but if we need any pluming service RPM Rooters will be my first call! read more

Great customer service. Called and was able to get same day appointment and get the work done . I will be calling them for any future plumbing issues. read more

Could not get my old faucet out because of rusty bolts. It was leaking everywhere and it didn't disperse any water. Had no choice but to get it done professionally. Asked for several quotes around the area and this was the only place with no nonsense of "call us now , we can't give estimate over message". Anthony ,our technician who came over was knowledgeable and honest. As a fellow homeowner he offered great tips and advice on plumbing needs in the long run. He was on time and completed the job in 30 minutes. The service for installation and not the faucet part( provided by me) comes with a standard 12 month warranty and explained clearly in writing. I would recommend using this company again as my expectations were not only met but exceeded. It also helped that they are available 24/7 and that I got same day service. They are also accredited by the BBB with a grade of A+. read more

Rooter & Plumbing Masters - My faucet replacement invoice - Plumbing Near Me - Montebello, California

I called regarding a clogged bathroom sink and they were able to send someone the same day within two hours of making the call. The service was fast and efficient and the price was reasonable. Thank you! read more

I had Arturo come by today and fix my plumbing issue with the upstairs bathroom. The toilet kept clogging up every 2-3 month but I managed to fix it myself those times with a plunger. This time it was clogged for good. I looked a round for a reasonable prices and talked to a few companies. I decided to go RPM Plumbing and glad I did. Arturo came out the same day and took care of the problem in about an hour. He also fixed the leaky water valve by the toilet. I'll definitely use them again in the future. read more

Rooter & Plumbing Masters - Finally working. - Plumbing Near Me - Montebello, California

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The worst experience we have ever had with any service people. Please be careful with these guys they absolutely do not know what they are doing! They came to fix a problem with a toilet that kept clogging and they ended up causing over 4000.00 in damages to my bathroom and front entry way. They dug everything up and it was obvious they had no clue what they were doing. When we tried calling them they never returned our calls. After we had a few supervisors come to inspect the disaster one went as far as saying if this were my house I'd be pissed. BEWARE!!! They come across as caring but they really don't give a shit. The only thing they care about is the dollar! They tell you they will fix your problem but really end up giving your more problems. DO NOT CALL THESE GUYS!! read more

Rooter & Plumbing Masters - Yeah scam artists!! Say what you want Pictures don't lie! - Plumbing Near Me - Montebello, California

Thank you RPM Plumbing. Thank you Josh and Mark with helping my 80 year old Mother with her water heater. We could not find anyone to help us and a reasonable price. Mom is an elder woman and not having hot water was crucial. You guys are fantastic and solved the problem quickly by changing a sensor that was not working. Thank you again. Highly recommended. read more

Marvin C came onto the scene to help with my plumbing needs. Really cool guy, would recommend, and i have his contact for future work possibly. Came in to change out my garbage disposal, the pvc pipes and to snake the drain. Got the job done, no real issues, but noticed a small leak later (very slow), called them back, no issues, got another appointment and they took care of it after. He saw my air gap for my dishwasher and recommended i fix that too, and showed me how clogged it was, very knowledgeable guy. This Co is one of the people i keep in mind for plumbing work. read more

I must say that my husband and I are very impressed with the top notch service they provided. The fact that it was a Saturday and desperate to get our kitchen sink plumbing issue resolved, the owner Josh immediately sent someone over to give us an honest assessment of the problem. Lee came over, asked us questions, did more analysis, informed us the real problem,i.e., our pipe connecting to the sink is 99% covered in grease since the time it was built 100 years ago!! In the end, Lee gave us the best recommendation... we trusted his judgement! Lee is a very knowledgeable, professional, has work ethic, he knows his craft and did such an excellent job! Josh is very fortunate to have someone like Lee in his team! I highly, highly recommend this company!! Thank you so much, Lee... excellent,excellent job!!! read more

I think they overprice their service, I had a plumber Nathan coming over to repipe kitchen sink( 4 pieces of plastic pipes) and add a part on laundry cold water hose. The plumber took 40 mins to get it done (despite buying parts from Home Depot) and guess what he asked for $479. And we found the laundry started to leak right after the plumber left, so we had to contact the complete to send the plumber back next day to rework. The work is fairly simple but took so much money and time. I still give 4 stars as the owner responded fast and the Nathan actually apologized and redone his work. read more

Carlos ! Thank you ! He came during the time window they said and got straight to work ! I feel soo bad my yard was a total mess,& dogs barking but he didn't complain at all he got right in and got to work and fixed my burst pipe right away super nice and professional thank you ! read more

We used them in 2018 to repair the main line - they gave us the best quote and did the job quickly and professionally. Since they did such a great job, we decided to call them again to repair the bathroom plumbing. Eric and Carlos came and got right to work. Eric and Carlos were great and explained everything in detail to me before I made any decisions. They answered all of my questions and got the job done quickly and thoroughly. They were also very mindful of maintaining a distance and wearing their PPE. We'll definitely keep using them. Thank you so much! read more

It's hard to find really good honest plumbers. So meeting one for the first time is important, especially to establish a trust. Introductions were brief, only knew his name was Joseph since I looked it up online. Price was higher than usual (compared to similar work done at other properties). When I asked how much it was just for the clean out it was quoted $950 (which is somewhat reasonable), but total cost $1500? I don't think hydro and camera was worth $550 (check Angie's list for comparable prices/offers). Deposit was unusually high (norm about 10% and this was confirmed when we were given an official invoice when the work was completed). We scheduled to have our clean out installed the next day between 9/9:30am. They got to the house at 10am and finished around 4:30pm. In short, the experience was just not good at all. For what we paid for, we expected the existing roots to be gone. But the hydro work they performed didn't get all the roots! (Confirmed via second opinion and camera) And we were told that was the best he could do. Then their next recommendation was to replace/re-line. Then they installed a 3 inch clean out (see picture). And of course we didn't know any better at the time. They said they would install a 4 inch if we decided to do the lining or pipe burst. Really? Why not just install the 4 inch now? It's the same logic the owner, Joshua R gave to Yelper Tony F on 9/5/15, "Unfortunately clearing a 4 inch mainline through a 2 inch roof vent is not the proper way to clear a mainline which will inevitably lead to further problems and is clearly a temporary solution, which is why we recommended for you to install a proper clean out." So buyer beware. If you have time, shop around. read more

Rooter & Plumbing Masters - 3 inch clean out installed. - Plumbing Near Me - Montebello, California

contacted this company due to the good reviews and location, so glad I did. I had my water heater go out so I called the company during normal working hours and could not get through to anyone. I called the next day as well, this time a little late and an answering service answered, took the message, then didn't hear back From anyone. So day three I called, a lady answered and quickly added me to the schedule. A worker came out, gave some great advice on future upgrades and got the job done in a timely manner. Worker was professional and I look forward to using their services again. read more

A few days ago, we had a clog in the double sinks in our bathroom, so I wrote a help request on Yelp, and 20 seconds later a nice lady from RPM called and scheduled me for a convenient time. Ismael came out, diagnosed the problem and gave me an option for short- and long-term fixes. I chose the latter (replacement of our 63-year old metal drain pipe with larger ABS one), which he did quickly and efficiently. As we examined his work, he showed me another section under my house where the rest of those old pipes were rusted and/or beginning to shift. He said he could replace all of them to avoid future problems, and since we had clogs in both toilets months ago, I talked it over with my wife and we decided to take him up on it. He and Lee came over today and did a spectacular job, finishing hours earlier than I anticipated. I also asked him if he'd remove a moldy filter that all the water going to my house was going through after the re-pipe job was done. When they finished, I reminded him about the filter removal, and he showed me that they'd already done it! I was floored at their speed and professionalism, which is why I give RPM my highest recommendation, especially if you can get Ismael and/or Lee on the job! I also appreciate the 10% discount for mentioning that I found their business on Yelp. Also, shout out to the owner, Josh, a fellow veteran who I also interacted with and was very accommodating! read more

Updating my 2018 review! Had another great experience with RPM to replace my old garbage disposal & install a stop valve for my water ionizer unit. Their first tech came out multiple times but couldn't complete the job to 100%. Thankfully Eric & Carlos were able to get to the bottom of it and swiftly replaced the valve. Eric & Carlos were super nice & smart, and the customer service from the main office is great. Highly recommend!! read more

Our shower drain was clogged. After a night of fighting a loosing battle with a plunger, boiling water, baking soda and vinegar, I decided to give my aching muscles a break. I asked for a quote via YELP on a Saturday morning. Josh, the business owner, got back to me right away with a very reasonable quote. My wife called him back and arranged for a plumber to come out. I'm always mindful of how contractors treat my soft-spoken wife when I'm not there, and whether the quality of work or the price will be different. The plumber was very friendly, polite and professional--he even offered to take his shoes off and clean the shower afterwards. In a very short time the drain was cleaned. We'll definitely use 1-800-Plumbing again. read more

We accidentally flushed a metal wired sponge down the toilet. Got the estimate and appointment on yelp. Price was reasonable unlike others around. Anthony came out and was super nice and professional. Made me super comfortable. The whole thing was super smooth and I have to say, he is the best plumber and he nicest. Guys, please tip these guys. I can't imagine doing what they do read more

tl:dr; Other companies have stronger hydro-jets and smaller line scopes (cameras). Shop around and don't take the first quote. Owners update has a number of false statements. Come on, you seriously messed up. It's not personal, but if this doesn't warrant one-star, what does? Your $8800 quote plus $2000 for secondary contractors was solved with 5-minutes of hydro-jetting work from another company. It's also hard to reconcile the fact that 3-people from your company were onboard with digging up my kitchen and driveway over 5-days. I can come up with two explanations for how this could happen - neither of them are particularly nice. To clarify some mistakes in the response: 1) I do not have Rooter and Plumbing Masters mixed up with another company. I have invoice(s) to prove this. 2) The pipe is not broken and never was. While it is factually correct that all pipes will eventually break (great point /s), mine has not. I have a video to prove this. 3) The kitchen pipe is not too small to scope. Again, the second company had no problems scoping this line. 4) No company hydro-jetted my line before Rooter and Plumbing "Masters". read more