I had Lifta respond via AAA to replace my flat tire. My technician was actually great. He was…read morepersonable. It was snowy and he worked quickly so I could get on my way. Unfortunately, the spare tire wasn't tightened (Which I didn't realize). I stopped twice on my way home to double check to be sure I didn't have a second flat tire. I only drove the car home that Saturday, and my husband drove it Monday morning to have the tire replaced. It didn't go any other place. My husband also thought he had a flat. When we took it to be replaced, the service tech sent us a video of how loose the tire was. Well, the loose tire damaged the tire studs. We had to pay $406 to have new tire rods put on. We have a video showing the loose tire, an invoice from the service department saying the damage was from the spare tire not being tightened. AAA and Lifta refuse to reimburse us for the $406. Sad that the tech was so nice, but this is terrible service.

Fast and easy. Rami was quick to show up and help. competitive pricing. prompt delivery. give them…read morea call for all your towing/roadside assistance needs!

Review preview: if you get your car towed, you want to be towed by these guys…read more So, who likes going to the impound lot? Well, not me! Who reviews an impound lot? Apparently, me! I just wanted to give a little shout out to Jess'n'sons: I was actually helping a friend out of town on vacation after their car was towed from the street. The situation was pretty lame: there was 24 hours 'no parking' notice for a public service, our friends were out of town already - and, as most impound lots are - there's a daily charge once your towed. We arrived to pick up the car, and it was a little difficult to find the office at first, but once I found it, the staff was friendly. They were kind amidst the frustrating circumstance, and even knocked a little off the bill of keeping the car because of the situation. Cool. So, again - if you're going to be impounded for a silly ticket, these are your guys.

Well, having my car towed is not awesome, but two thumbs up to Jess N Sons anyway. They kindly left…read moreoff an additional charge (I think because I picked it up so quickly), essentially discounting my tow, and the gentleman who showed me to my car reminded me to pay my ticket within a week so it wouldn't double, which frankly, was super helpful because a week goes by fast. And there's a cute cat in the lot, albeit not willing to come when called. So whatever, not a great Monday morning, but at least we have a fine towing establishment in the area.

I had a car break down on Friday Night on the Interstate. I called Ramirez on Saturday morning and…read morethey were polite, their driver called me back within minutes and I explained where I had left the car. He found it, and towed it. The price was reasonable, the service was just what I needed, they explained everything clearly to me. And they delivered what they promised. I would definitely call them again if I needed a tow, and I recommend them. I was very pleased dealing with them.

DO NOT GET TIRES FROM THEM ALL THEY WANT IS MONEY They charged me 200$ for a used tire just for it…read moreto have a hole and when i came to get it replaced not once not twice but three times they charged me an extra 60$ for a replacement!!!!!

1 star is generous for this "business" It's already a nightmare having your car break down on the…read moreside of the road miles from home with all of your kids in the car. was hoping cheap towing could be the answer because times are hard in this world and unexpected expenses are never fun. Well jokes on us cause the extra money should have been spent on the towing because now, who knows how much will actually be spent to fix the car now. not only was the car returned ransacked on the inside but the hood latch was broken as well which was not like that when the car was left but add on top of it all that this "business" went missing with the car for HOURS!!! cops had to be called and police reports filed!! only to finally have these "business owner" Gary call screaming to stop sending the cops! Sorry but you STOLE a car!!! never will I recommend this FRAUD! save yourself the trouble and go with the better more expensive options I know I will be in the future!

Absolute worst experience I've ever had with a so called "business". I am a single mother of five…read morechildren and had all five in my car on the way to a baseball tournament 30 miles away from home. Gary was referred to me as he provides cheap towing. That is accurate. I jumped on the opportunity to get my car towed 30 mils away for only $150. You certainly get what you pay for as that small towing fee will cost me more in the long run due to him further damaging my vehicle. He was very inconsistent with responses and failed to EVER provide updates or an ETA on when my vehicle would be returned to my home address as promised. Five and a half hours after the tow was confirmed he owner/Gary become unresponsive leaving me completely in the dark. A police report was filed and once Gary realized police entered his property he called me screaming asking me to "call off the guard dogs" and "stop sending people to his house". What do you expect when the customers car goes MIA for a 12 hour period? He brought my vehicle back only to find out the inside had been ransacked and the lever to pop the hood has been broken. I will update again once the hood is able to opened as to what was taken under neath. Needless to say, spend the extra couple hundred dollars and save yourself the trouble of dealing with this extremely unprofessional "business" owner. I would also like to add I only added one star because yelp required that. If I could go negative I absolutely would.

Needed a tow on a Saturday and they were able To help and do…read moreit very fast....only had to wait 30 min

Met with the Gentleman that runs the Dawson Avenue facility when I went to clean out my wrecked…read morecar. He made an otherwise not so good day a little bit better. What a great upbeat guy Thanks for the cheery words and laughs

I called for a tow and 30 minutes later CJ showed up. CJ is a total professional. He was…read moreextremely knowledgeable and skillful. He worked fast but also took the time to prevent further damage. The entire experience from talking on the phone with dispatch to the recovery and payment was easy and very painless. I wish every business was as Professional as Smith's Towing. I will be using Smith's again. 5 Star's.

A $337.30 tone deaf and upsetting experience this morning, for a 5 mile tow. Sherry is racist,…read moreprice gauges, and makes up payment policies. Maddie does not know her job and simply offers a fake apology. The operator last night was threatening, rude, a liar, and dismissive. $95.00 admin fee, $242.00 tow from Florence to Erlanger, and a 5% processing fee (even though some was paid in cash). The operator towed from a parking lot last night at 1am. While towing, an employee that was parked in an incorrect spot, the operator was threatening, rude, and dismissive. The operator while carrying a gun on his side talked down to an employee who was just trying to gather information and process what was happening. When asking basis questions of how much, where to go, and when can I come pick it up, the operator made comments like, "Get away from the car or I have the right to defend myself." "And this car is mine, until you pay for it." Told the employee it would be $100. Call the customer service this morning and Maddie answers the phone. She does not know what she is allowed and not allowed to do, when offering payment suggestions. Apologies for the operator but is unwilling to discount the outrageous amount of money to compensate for the operator's rudeness. Lastly would not provide the name of the operator to report him for threatening behavior with a firearm. After dealing with an operator and customer service representative, Sherry spoke as the manager on-site to see if grace could be given for the situation at hand. Her idea of grace is waiving a storage fee (the vehicle was there for less than 6 hours) and allowing someone other than the owner of the vehicle to make a payment. She threatens to charge storage if we cannot pay in full today, does not apologize for her operator's behavior, and falsely claims the owner of the vehicle is the only person that can pay for discharging the vehicle, with the owner there giving consent. It is upsetting when you have your car towed for something you know you did wrong. However, Smith Towing had the option to be transparent, polite, knowledgeable, and customer friendly and choose to do the opposite of all 4 qualities. I will be calling the police to ensure all the operators have concealed carry permits and I will be suggesting Jabil/Crane use a different tow truck company in the future. Do not provide this company with another opportunity to treat people's car like a ransom.

Exceptional service from Ft. Mitchell Garage. I brought my car in with a severely rusted suspension…read morethat required a full replacement--no small or inexpensive repair. Ron handled everything with professionalism, transparency, and real expertise from start to finish. Even when parts availability became an issue, he took the time to explain the situation and ensured a safe, reliable solution rather than rushing the job or cutting corners. That level of care and accountability is rare. What truly set this experience apart was how I was treated. As a woman, I was met with straightforward honesty and respect--no talking down, no pressure--just clear, professional service exactly as it should be. As a 4th-generation, locally owned business, Ft. Mitchell Garage represents the best of what "shop local" should mean: quality work, integrity, and pride in what they do. I wouldn't take my car anywhere else.

Ron and his garage are crooks . He cost me 4,000 dollars and all kinds of troubles because he lied…read moreto us about our car. He will pay in the end. Said i needed a motor and after i trailerd it back from Michigan and brought it to a Honest mechanic all i needed was a feul injector. If your from out of state avoid them. Their crooked. He charged me 950.00 for his false diagnosis. Im a 77 year Vietnam veteran. Thanks Ron.

Great service!!!! I needed to be at work, 3rd shift. Walked out my door and had a flat tire. D & R…read morewas my life saver!!! Responsible price. Nice person.

From the owner: We tow vehicles an we are also offer auto repair we strive to beat any of our competitors prices on…read moreeverything we do we strive to make our customers happy in a timely manner