Well my car got repoed again...different driver this time but same company, let me clean my car out…read moreagain. I do feel bad that they deal with these Karen's who talk bad on a yelp page cause they don't know how to drive lol yeah that's you Karen, can't post your own profile pic cause it doesn't fit?

From the owner: Twisted Towing and Recovery is a towing services provider dedicated to offering reliable and…read moreefficient roadside assistance and vehicle recovery solutions.

Very responsive for a Saturday morning and a great value for the SUV we needed towed.read more

First use. Towing recommended by another shop. Why go elsewhere then? Great fair priced tow…read more Got all work done and very polite, patient, tried to trouble shoot over the phone to avoid paying for something simple. When you go there and you see all the cars and businesses and local establishments using them. You know. This is the place!!! All types and years of cars from classic to everyday cars to trucks and luxury cars(probably of course out of warranty). They can help!

My daughter has a temperamental VW Beetle. Ziegler's is quick with a tow, diagnosis, and is…read moreusually able to find cheaper parts. Great shop!

Jamie at Zeigler's Towing saved the day! My family was traveling from Cleveland, OH to Louisville,…read moreKY and we had car trouble just south of Cincinnati near Florence, KY. It was around 11PM on a Thursday night and after several unsuccessful calls to nearby 24/7 tow services, I came across Zeigler's listing and Jamie answered. Jamie was the only 24/7 tow services that was available as advertised. He was on location in about 30 minutes and quickly diagnosed our problem... he was able to tow the car and offered to take on the repairs next day. Meanwhile, we were able to rent a car from the nearby Cincinnati airport and continued our trip to Louisville that night. Jamie was very flexible on pickup and had our car ready to go on a trip back through Cincinnati on Sunday of that weekend. Professional, friendly, flexible, and fair pricing. If you're need of tow services or car repairs, I would highly recommend Jamie at Zeigler's.

A $337.30 tone deaf and upsetting experience this morning, for a 5 mile tow. Sherry is racist,…read moreprice gauges, and makes up payment policies. Maddie does not know her job and simply offers a fake apology. The operator last night was threatening, rude, a liar, and dismissive. $95.00 admin fee, $242.00 tow from Florence to Erlanger, and a 5% processing fee (even though some was paid in cash). The operator towed from a parking lot last night at 1am. While towing, an employee that was parked in an incorrect spot, the operator was threatening, rude, and dismissive. The operator while carrying a gun on his side talked down to an employee who was just trying to gather information and process what was happening. When asking basis questions of how much, where to go, and when can I come pick it up, the operator made comments like, "Get away from the car or I have the right to defend myself." "And this car is mine, until you pay for it." Told the employee it would be $100. Call the customer service this morning and Maddie answers the phone. She does not know what she is allowed and not allowed to do, when offering payment suggestions. Apologies for the operator but is unwilling to discount the outrageous amount of money to compensate for the operator's rudeness. Lastly would not provide the name of the operator to report him for threatening behavior with a firearm. After dealing with an operator and customer service representative, Sherry spoke as the manager on-site to see if grace could be given for the situation at hand. Her idea of grace is waiving a storage fee (the vehicle was there for less than 6 hours) and allowing someone other than the owner of the vehicle to make a payment. She threatens to charge storage if we cannot pay in full today, does not apologize for her operator's behavior, and falsely claims the owner of the vehicle is the only person that can pay for discharging the vehicle, with the owner there giving consent. It is upsetting when you have your car towed for something you know you did wrong. However, Smith Towing had the option to be transparent, polite, knowledgeable, and customer friendly and choose to do the opposite of all 4 qualities. I will be calling the police to ensure all the operators have concealed carry permits and I will be suggesting Jabil/Crane use a different tow truck company in the future. Do not provide this company with another opportunity to treat people's car like a ransom.

very Rude customer service, lost the keys to a car they didn't even tow, they were all clearly on…read morethe same key chain, apparently they "lost" the most expensive one. I would not recommend this place to anyone, they work for the county and do not care about your property. 0/10 I wouldn't even rate them that's how bad they are.

Great job fast and very reasonable price knew there job made it look easy and helped any way they…read morecan and the lady on them phone awesome

I called via AAA and had the best experience. Usually it is very intimidating getting car help as a…read morewoman. Darryn was extremely helpful and honest with me about what services I need!!!

My van got stuck on my driveway grass couldn't get out for several hours and I call every towing…read morethey were asking too much, and they give me couple of hours to get there until I called one way towing and driver name was Jacob didn't take more than 20 minutes showed up with sense of humor and got the job done in 5 minutes with lowest price. Hope no one get in trouble towing but if you do call these guys are the best. Thank you, one way towing, you guy are on my future towing list.

Called for a non critical tow. Good communication, fair price, and got to me on time. I would…read morerecommend.

Needed a tow on a Saturday and they were able To help and do…read moreit very fast....only had to wait 30 min

Met with the Gentleman that runs the Dawson Avenue facility when I went to clean out my wrecked…read morecar. He made an otherwise not so good day a little bit better. What a great upbeat guy Thanks for the cheery words and laughs

After my husband had called another tow company and waited over an hour ( and then they said it…read morewould be another hour), he called Jacobs! They were quick, friendly and cheaper than the other guy!

From the owner: Need a tow truck in Cincinnati fast? At Jacobs Towing & Recovery we offer the most reputable and…read moreprofessional towing and recovery in the Cincinnati tri-state area. Professionally owned and operated, we strive to make your visit personable and worry free. Fast & Reliable Towing and roadside assistance in Cleveland, Ohio and surrounding areas. Count on the experts at Jacobs Towing & Recovery to provide the highest standards of towing in the industry . At Jacobs Towing & Recovery we specialize in providing prompt and professional service for all your automotive needs. Each member of our team is here to serve you and provide you the peace of mind only Jacobs Towing & Recovery can deliver! Choose Jacobs Towing & Recovery for all of your Towing needs and take advantage of our unbeatable prices and excellent customer service.

had my car towed a few weeks ago, the guy was really nice and it was super quick and easy!read more

Took my car in on April 7 they replaced the starter, brakes and calipers super nice lady I spoke to…read morewhen I called.They were pretty prompt getting my car fixed however, since I brought it home, it's been dripping something underneath the car. So I called today and the guy talked to me like I was an idiot, which I didn't appreciate and wanted to know if I had had my air-conditioning running. I'm not a moron I know that it drips, but in a completely different spot from what I'm dripping on my driveway where I've had to put kitty litter down to soak up whatever it is and FYI condensation evaporates AND won't leave a spot!! Needless to say, I will never go back there.

1 star is generous for this "business" It's already a nightmare having your car break down on the…read moreside of the road miles from home with all of your kids in the car. was hoping cheap towing could be the answer because times are hard in this world and unexpected expenses are never fun. Well jokes on us cause the extra money should have been spent on the towing because now, who knows how much will actually be spent to fix the car now. not only was the car returned ransacked on the inside but the hood latch was broken as well which was not like that when the car was left but add on top of it all that this "business" went missing with the car for HOURS!!! cops had to be called and police reports filed!! only to finally have these "business owner" Gary call screaming to stop sending the cops! Sorry but you STOLE a car!!! never will I recommend this FRAUD! save yourself the trouble and go with the better more expensive options I know I will be in the future!

Absolute worst experience I've ever had with a so called "business". I am a single mother of five…read morechildren and had all five in my car on the way to a baseball tournament 30 miles away from home. Gary was referred to me as he provides cheap towing. That is accurate. I jumped on the opportunity to get my car towed 30 mils away for only $150. You certainly get what you pay for as that small towing fee will cost me more in the long run due to him further damaging my vehicle. He was very inconsistent with responses and failed to EVER provide updates or an ETA on when my vehicle would be returned to my home address as promised. Five and a half hours after the tow was confirmed he owner/Gary become unresponsive leaving me completely in the dark. A police report was filed and once Gary realized police entered his property he called me screaming asking me to "call off the guard dogs" and "stop sending people to his house". What do you expect when the customers car goes MIA for a 12 hour period? He brought my vehicle back only to find out the inside had been ransacked and the lever to pop the hood has been broken. I will update again once the hood is able to opened as to what was taken under neath. Needless to say, spend the extra couple hundred dollars and save yourself the trouble of dealing with this extremely unprofessional "business" owner. I would also like to add I only added one star because yelp required that. If I could go negative I absolutely would.