1. Roberts Auto Body

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Lawrenceburg, IN

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Roberts Auto Body

5.0 (2 reviews)
Closed • Closed

Services - Roberts Auto Body

Auto steering and suspension repair

Routine automotive maintenance

Bumper repair

Roberts Auto Body Photos

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2 months ago

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11 years ago

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Bodies by Mike

Bodies by Mike

(6 reviews)

Took a car here for a quote/repair. My son backed into a friends front fender on their car. We…read moreheard a few good things about this place so we gave it a try. Took it in for a quote, quote was given, told would only take a few days drop off the following Tuesday. Dropped the car off, again told just a few days. On Thursday called for an update to which we were told by the rude receptionist that they were out to lunch and that someone would call us back. No call back. Called back on Friday in hopes the car was done. Again told the car wasn't quite finished but someone would call before the weekend to give us an update. Especially if the car wasn't finished. No phone call.... closed on weekend. Called on Monday told the car was STILL NOT FINISHED! I asked what was taking so long and they had no response. Finally on Tuesday we call and they say yeah it will be done at 5. I say well you close at 5. He said yeah be here before we close??? I said well ok. I asked why did it take so long and we were told that they are just behind. I said well I would recommend they update their customers as they say they will and that maybe they should have better customer service. I would not recommend.

If you live in the Florence area, do NOT use Bodies by Mikes. Due to their incompetence, they…read morecharged me $500 to have my car released to a different company. please see attached images of the calls out, plus the quotes with his forged date. After a car accident, they received my car on 8/18. I called on 8/19 to ask about getting some personal items out of the car, and getting a quote on the work. They said give us 2 days. I called again on 8/22 after not getting a quote, they acted like she had never talked to me, and that they will get me a quote by Tuesday. I expressed that I don't want to miss the quote because I know the storage fees start at that time. I called again Today, asking where the quote is. They said they didn't know I wanted a quote and assumed I didn't want to fix my car. Wtf?!? I've called over 3 times at this point, why would you ASSUME I didn't want my car fixed?? They transfer me to the owner. He says the front desk girls don't do quotes, and he never got a message from me saying I wanted a quote. It's not his fault, and I need to pay $800 in storage fees to get my car released back to me. After 10 minutes of going back and forth, he finally agrees to knock off 5 days from the storage fee. At that point, I just wanted my car as far as possible from their company, so I said to send me the bill and I will pay it. He sends me the bill 3 hours later, and he now has a tow charge added (even then they billed my insurance), AND has that he received my car on 8/13. They didn't get my car until 8/18!!!!!!!! I call him back correcting him on the date he received my car. He says he will review the cameras and call me back. An hour goes by, he emails me a new bill. Still towing added, with the corrected amount of days. I call my insurance company and ask for them to tow my car somewhere else. The new tow guy calls and says he will be there at 5:05, and he will ask Bodies by Mikes to stay there the extra five minutes to get my car. They told him absolutely not. He calls me and lets me know he will be there first thing in the morning. I say that's fine, I'll go ahead and go make payment on their fees. The office ladies were absolutely rude. Told me they weren't sorry for what happened and added an extra day of fees because they won't stay for the extra 5 minutes. I paid the fees and informed them that it will be towed in the morning, and to release it directly to him. I am beyond pissed. I would have moved my car the SAME DAY of the accident if they had been upfront with the fees, and would not have given them grace on taking so long with the quote. I figured they were a busy small business and was okay with it taking a while. I didn't think my messages weren't being given to the owner, since I was calling THEIR PHONE NUMBER. I would rather dump my beloved car into the Ohio River than ever let them touch my car again.

Roberts Auto Body - autorepair - Updated October 2026

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