Needed a tow on a Saturday and they were able To help and do…read moreit very fast....only had to wait 30 min

Met with the Gentleman that runs the Dawson Avenue facility when I went to clean out my wrecked…read morecar. He made an otherwise not so good day a little bit better. What a great upbeat guy Thanks for the cheery words and laughs

Quick to help us, on our way to a funeral the next morning it was after 7pm the funeral was 2 more…read morehours away. He got us on our way quickly and professionally.

I did not get a response back from this company regarding their prices. I ended up going with a…read moreresponsive company with excellent customer service and low prices.

my car had gotten stuck on ice and within minutes they had pulled me out! great customer service !read more

Needed my high-end vehicle delivered from the dealership back to my residence. I phoned several…read moreother towing companies, but the moment I began communicating with FM Towing, I knew this was going to be the type of exceptional service I sought. And It Was! Great follow-up, communication, service, value, and a couple extras. 5-Star Customer Service. I would use FM Towing again, if needed. I would suggest them to a friend.

The owner of the shop has been working on my cars since the late 80's. I've always trusted him and…read morehe is honest and does great work. He guarantees his work and is reasonable on price. Not on the cheap side but not expensive but throws in the warranty on their work which a lot of places doesn't. I've had oil changes to having custom engine parts installed. I will always trust him to work on my vehicles.

The best place I know to get an auto repair. I drive an older car and had work done over a year…read moreago! I haven't had to get any work done and my car got me through a very hard probationary period! I am getting a new car tomorrow and couldn't have done it with a trip to the repair shop! 5 star did such a great job that my family and I were able to save

Waited 3 hours. Was told they were plugging my truck up to see what the code says. 3 hours!…read more Finally ask, since I was waiting with a 1 year old baby after my brakes started clamping down while driving. Told they didn't have the part it would be 750 and I'd have to come back. Noticed that my truck had been keyed from the front to the rear end. Trash!

Do not use the Colerain location. The are shady. I took my car in for a simple serpentine belt…read morechange, nothing was wrong other than that. After charging me 700 plus dollars, they then had my check engine light on when I went to pick it up. After showing the manager on duty that my light was now on, he advised me he could look at why but would have to charge me. I actually have the manager on camera stating he is aware it wasn't on at first, but " stuff happens " I could pay to have it looked at or " take it to a dealer, zbd see what the charge you" how is this legal? Thinking I need to look into litigation at thus point.

Very good service, very passionate and nice owner! Gave a very good service and cares a lot about…read moreclients.

From the owner: Throughout Hamilton County and beyond, customers choose our towing company because we provide a…read morevariety of roadside assistance and towing services at more competitive rates than our rivals. Get fast towing or roadside assistance for your light- or medium-duty vehicle, Monday through Saturday. We send certified, licensed technicians to your side with the friendliest attitudes and utmost professionalism to ease a stressful situation. Get a 5-star service experience from a highly-skilled towing team that understands exactly what to do.

What could possibly be worse than totaling your car? Probably death and severe injury but barring…read morethose things, and assuming you have your wits about you, I'd proffer to say that dealing with a towing company that isn't provided by AAA or your insurance company would be up there. J&M were called by the cops. I'm sure there's some sort of kickback worked out with Green Township but before I could grasp what was going on as I stood looking at the carnage of my totaled vehicle, the cops had called them. I wish I had called my insurance company to get a tow instead. The guy barely spoke a word to me the whole time. I was surprised that he hadn't asked me where I wanted my car towed to, at which point I found out J&M tows your vehicle to their lot and hands you a carbon copy receipt. Any other location would cost extra. The hours are not posted online, which is a great inconvenience. Their business phone number forwards to someone's cell phone and does not state the business hours. When you arrive to the lot, there is a fence that is the width of the dirt driveway down to the rest of the lot and the rest of the perimeter is enclosed by cars that have seen better days. Which means that it doesn't take a cat burglar to "break" in to the property. My car was clearly dropped off in the middle of the lot located down the dirt driveway. It was unlocked. Not that it mattered since the driver side window and the whole hatchback trunk window were all shattered, leaving it open to the elements. I'm not sure if I expected J&M to throw a tarp over the vehicle or at least drop it off under the tarp, but either way, my car could have easily been broken into, burgled, or subject to the random thunderstorms that have been plaguing the Cincinnati summer. I got to the lot after it was closed one day after work, right before a big storm rained down all around me AND INTO MY OPEN TRUNK AND ONTO ALL THE CONTENTS THEREWITHIN. I quickly grabbed as much of my stuff that I could into the backseat and covered the rest of my trunk with a beach towel that I had left in my car. When my boyfriend got to J&M's lot during their business hours, the lot was still locked up. So much for being open during business hours. Maybe they were out on a tow or whatever, but my boyfriend had to "break in" and move all my stuff from my car over to his, taking several trips up the hill. Some of my stuff was rain soaked, but at least it was all still there (I guess the West side isn't full of cat burglars) and the important things weren't rain soaked THANKS TO ME and no thanks to J&M. I guess trying to be nice and taking care of a car's contents after it's been towed isn't in the job description of a towing place, but I feel like the golden rule should definitely apply after someone just totaled their car. If nothing else, good karma would be nice?