Great service, really appreciate all of the help, and fair pricing and honest peopleread more

Review preview: if you get your car towed, you want to be towed by these guys…read more So, who likes going to the impound lot? Well, not me! Who reviews an impound lot? Apparently, me! I just wanted to give a little shout out to Jess'n'sons: I was actually helping a friend out of town on vacation after their car was towed from the street. The situation was pretty lame: there was 24 hours 'no parking' notice for a public service, our friends were out of town already - and, as most impound lots are - there's a daily charge once your towed. We arrived to pick up the car, and it was a little difficult to find the office at first, but once I found it, the staff was friendly. They were kind amidst the frustrating circumstance, and even knocked a little off the bill of keeping the car because of the situation. Cool. So, again - if you're going to be impounded for a silly ticket, these are your guys.

Our car broke down on 75N near Ft Mitchell. Driver kept us…read moreupdated and ETA, very quickly got car towed to mechanic with no issues. I appreciate it especially since it was after 8pm.

I needed a tow when a rental car died on me in the middle of nowhere KY on the interstate. C and C…read morewas assigned and arrived quickly. The driver was awesome and had some good advice to offer. He assisted with obtaining another rental car. I could not have navigated this situation successfully without his help. I've worked with tons of tow guys as a retired police officer, these guys are good people. Highly recommended.

Great service great people I highly recommend them. Thank you for your help. Well worth the moneyread more

I called AAA for a flat tire along a rough part of the highway. Dustin was able to pick me up in…read moreless than an hour of calling! Friendly dude and polite I appreciate the service

had my car towed a few weeks ago, the guy was really nice and it was super quick and easy!read more

Took my car in on April 7 they replaced the starter, brakes and calipers super nice lady I spoke to…read morewhen I called.They were pretty prompt getting my car fixed however, since I brought it home, it's been dripping something underneath the car. So I called today and the guy talked to me like I was an idiot, which I didn't appreciate and wanted to know if I had had my air-conditioning running. I'm not a moron I know that it drips, but in a completely different spot from what I'm dripping on my driveway where I've had to put kitty litter down to soak up whatever it is and FYI condensation evaporates AND won't leave a spot!! Needless to say, I will never go back there.

my car had gotten stuck on ice and within minutes they had pulled me out! great customer service !read more

Needed my high-end vehicle delivered from the dealership back to my residence. I phoned several…read moreother towing companies, but the moment I began communicating with FM Towing, I knew this was going to be the type of exceptional service I sought. And It Was! Great follow-up, communication, service, value, and a couple extras. 5-Star Customer Service. I would use FM Towing again, if needed. I would suggest them to a friend.

I had a tire damaged and the lug seared off. Jack…read more(driver)was punctual and very polite. He did a nice job. I would recommend Sora's to anyone and have used them before with the same results.

Customer Service is excellent. I had my car impounded and the company (especially Liz ) went above…read moreand beyond to keep my stuff secure until I could retrieve my items. Thank you. i miss my car, but it is what it is ...

Highly recommend!!! My car wouldn't start. I called Grays and they answered the phone right away…read more Tow truck met me within 30 mins, exactly as estimated. Shout out to my dispatcher Angela and driver Nathan! Both were very friendly, extremely professional and answered all my questions. The best kind of people I could have asked to work with in an unfortunate situation.

I used them a couple of days ago for a wreck I was involved in. The Hamilton County Sheriff called…read moreand they were the one up on the rotation that showed up. The tow driver was polite, as was the office manager when I showed up yesterday to get some things from my vehicle, take off my license plates and take some pictures. My car was towed from there by my insurance company. So, that's the last of my interactions with them.

I've used Smiths several times, they are always friendly and affordable. Today had a driver named…read moreCharity she was helpful with finding the location of the tow yard that towed my vehicle from McDonald's(we won't get into that here but do not recommend that company at all) she was capable of getting the vehicle in a tight driveway and did it quickly, which I was grateful for because it was very cold out. She was early at pickup, communicated with me about the process and took care not to damage the vehicle. Smiths is all around a company I would Recommend anyone using if you need towing. Thanks so much for your hard work.

A $337.30 tone deaf and upsetting experience this morning, for a 5 mile tow. Sherry is racist,…read moreprice gauges, and makes up payment policies. Maddie does not know her job and simply offers a fake apology. The operator last night was threatening, rude, a liar, and dismissive. $95.00 admin fee, $242.00 tow from Florence to Erlanger, and a 5% processing fee (even though some was paid in cash). The operator towed from a parking lot last night at 1am. While towing, an employee that was parked in an incorrect spot, the operator was threatening, rude, and dismissive. The operator while carrying a gun on his side talked down to an employee who was just trying to gather information and process what was happening. When asking basis questions of how much, where to go, and when can I come pick it up, the operator made comments like, "Get away from the car or I have the right to defend myself." "And this car is mine, until you pay for it." Told the employee it would be $100. Call the customer service this morning and Maddie answers the phone. She does not know what she is allowed and not allowed to do, when offering payment suggestions. Apologies for the operator but is unwilling to discount the outrageous amount of money to compensate for the operator's rudeness. Lastly would not provide the name of the operator to report him for threatening behavior with a firearm. After dealing with an operator and customer service representative, Sherry spoke as the manager on-site to see if grace could be given for the situation at hand. Her idea of grace is waiving a storage fee (the vehicle was there for less than 6 hours) and allowing someone other than the owner of the vehicle to make a payment. She threatens to charge storage if we cannot pay in full today, does not apologize for her operator's behavior, and falsely claims the owner of the vehicle is the only person that can pay for discharging the vehicle, with the owner there giving consent. It is upsetting when you have your car towed for something you know you did wrong. However, Smith Towing had the option to be transparent, polite, knowledgeable, and customer friendly and choose to do the opposite of all 4 qualities. I will be calling the police to ensure all the operators have concealed carry permits and I will be suggesting Jabil/Crane use a different tow truck company in the future. Do not provide this company with another opportunity to treat people's car like a ransom.