Will, Sean and Dale were fabulous and worked with me until we found the right car. They were patient and kind as we worked through all the financing. Highly recommend this dealership. read more

The worst customer service I've ever had. I bought a brand new Hyundai Tucson December 15th of the 2019. Covid home and the battery was so dead it would not start at all. I called the dealership the next day they told me to have it towed to Ron Tonkin Hyundai in Gresham. I asked if they could bring a new battery they said no. Ron Tonkin Hyundai manager Melissa Slover told me I had roadside assistance and could get the car towed there. My car was there 3 days while they tested the battery to find out it was completely dead just like I said. I missed two days of work, I would never recommend this dealership to anyone. read more

Worst customer service I've ever experienced anywhere! Left crying in my new car because of how they treated me. They didn't even say thank you for doing business with us or congratulations NOTHING! So terrible I'll always tell everyone I know not to go here ! read more

i was not unhappy with the service i did get but i wonder if i really needed brakes after reading the other reviews. i brought my car in for a window switch oct 2019 and they sold me on brakes too. now another window went bad and i decided to check another mechanic on 122/market. K and M auto service. Hyundai service charged me $85 for the part, $137 diagnostic fee and total at $206 to install the switch. K and M Auto was $75 diagnostic fee and $20 for the window switch part. SAME SWITCH different door. Ill never go back to this dealer again. read more

My husband and I love this place. We went in just to check out some good deals we saw on Kia Souls on their website and we ended up leaving with one. Our salesman Erick was great and we thought everyone was friendly and helpful, but the best part of our experience was Finance Manager Kelly. I'm not sure who the Finance Manager was when the other reviewers were there, but Kelly is amazing and made our whole experience super easy and fun. We love our car and we got an awesome deal. Thanks Ron Tonkin Hyundai! 4/12/13 Update Since we brought our car home we've had a few headaches, but generally feel taken care of. I felt I needed to removed a star, but still a mostly positive experience. read more

I was not greeted politely when I walked in to the service department. I was also told that I did not have to come to this location to have my Recall notice attended to. The only time they were ever happy to see me is when my work was completed and I was heading out the door. The waiting area in the service department is seriously lacking. It looks as though someone attempted to turn an employee break room into a customer lounge. The other waiting area is in the corner of the show room. As if someone turned the child "play area" in to a multi use area by merely placing a television in the center of it. Although I enjoy owning a Hyundai. I do not enjoy being made to jump through hoops in order to have anything checked/repaired on my vehicle. If I had known in the beginning I would be running a maze as if I were a hamster. I would have purchased a Kia. (Pun intended) read more

Wouldn't do the service I requested, tried to sell services not recommended by Hyundai that I didn't need.

First off, I am so disappointed in my purchase!  The vehicle I am in, is not the one I had inquired about.....I inquired about the one with lower miles (which I have an email regarding) I was told before driving almost to Troutdale, that I would be able to take the vehicle home last weekend, obviously that did not occur. Then when the vehicle was delivered, after I signed papers (I saw that this was a different vehicle all together).I am pretty sure this isn't even the car my husband test drove, but that cannot be confirmed.  Then yesterday after it was dropped off to me, I hopped in to drive away and saw a light on....I thought it was a normal thing until I told my husband about it, which he has vast knowledge of cars and said, no that is not normal. So after doing research it appears the light means there is an issue regarding the 4 wheel drive. You dropped a car off to me knowing that light is on, you cannot deny it.  Not only did you sell me the wrong car, but a car that already has issues. I am so disgusted, I've had the car for less than 24 hours.  This is why car sales have a bad rep. Yes, shame on me for not paying attention more, but shame on you for knowingly taking advantage of my situation! read more

Update: 18 days in and my car died today on the way to work. It's Sunday, and car can't be "looked at" until tomorrow. Husband spoke with Shun and we will be charged the $100 warranty fee to have the car "diagnosed". I was hustled. Hopefully the car can be fixed, otherwise I'm screwed. If I could give this dealership 100 stars I would!! Will was amazing! We walked in, discussed what I wanted up front and he showed me the options based on what I asked for. Nowhere in the entire process did anyone try to pressure me into anything more or less than what I was looking for. Shun was able to get me a loan approval in less than 15 minutes. Jose in finance wrapped up my paperwork in about the same. I was terrified walking in. I've been screwed in the past with car purchases and I can honestly say I am amazed at how smooth this whole process was. AMAZING! I will be back with my daughter to have these guys help her with her first vehicle! Thank you guys!! read more

We were in the market for a car and happened upon two vehicles at this location. We were greeted warmly by Jason G. as we were looking at the vehicles. We test drove 2 vehicles that day. Jason is friendly, personable and very engaging. He listens to your comments very closely, is patient and offers suggestions. We told him what we were looking for in a vehicle and he did an inventory search of the Tonkin dealerships. We found another car we were interested in and sent Jason a text. He met us at that location at our preferred time. We test drove the car and decided we were interested in purchasing. He allowed me to drive the car back to his assigned location. We met the the Sales Manager immediately and negotiated a price! From the beginning - middle and end the car buying experience was smooth sailing! Thanks guys! read more

This review is about Janet Webb. She is the kind of person who you hope to meet in customer service. She is down to earth and talks to you as a professional but makes you feel comfortable with your choices by explaining things to you. It is always expensive to bring my car in but I have had so many weird mishaps at JiffyLube and Oil Can Henry's, I just take my car to the dealership now. I don't know cars, it's not in my wheelhouse but I need it to get around so I am happy to have Janet Webb around to make my life a little easier. I actually go out of my way to make sure Janet is working, she is great. read more

Save yourself time, frustration and hassle by going anywhere else. Try calling their service department, and when nobody answers your call, you'll see what I mean. I spent two weeks calling, leaving multiple, unreturned voicemails, to try and schedule window tinting that I paid for when we purchased our vehicle. They don't even do the window tinting, they contract it out, but wouldn't give me the number to set it up myself. I thought I was getting ripped off until I showed up in person to get it scheduled. I scheduled an oil change here, 3 days in advance on their website (since nobody would answer my call yet again). I got a confirmation email that showed my appointment time was 4pm. When I showed up at 4pm, I was told that my appointment had been rescheduled to 430pm and this lady (Jennifer Moran Lopez) had the nerve to tell me that she called me multiple times and sent an email to notify me of this 'ahead of time'. I don't have phone problems, she never called. When I got back to my car to wait an extra 30 mins, I got an email, sent at 4:02pm, saying my appointment was rescheduled. They play these games with people, it's just bad business. I wrote this same review on their website but it was never posted, which explains why their SureCritic reviews are so high. I know they got my review too because their service manager Clif called me to discuss it. I missed his call and when I called him back, you'll never guess what happened...no answer and no voicemail even set up, just repeated ringing. This place is a joke and that's how they'll treat you read more

I want to give a shout out "Will" for helping me with the long process of finding that right car. He was so patient and in the end I was so happy I got my very first BRAND NEW CAR..... thank you Ron Tonkin Hyundai Family. read more

Cory, sales person was very nice to me on the phone. Ron Tonkin is a super dealership.

I wish to comment on my experience with Ron Tonkin Hyundai in Gresham. I had been shopping for a car for several weeks - I had a couple fairly good interactions but the majority were pretty crazy and very intimidating. I walked into Ron Tonkin Hyundai in Gresham bracing myself - I was not into this - and what a pleasant surprise - between Jim (Jamie Westrich) and David (Mcgee) it was a great experience. In a nutshell - no pressure at all, answers to my many questions, humor (the folks at this dealership interact great together - that was refreshing!!) -when I could not make a decision it was suggested I take the car home overnight so my mechanic could look at it - I came back with 2 minor suggestions from him and they got to it - there was a wait as I had no appointment and I was not feeling well and fading fast - I did not make a big deal about it but they could tell and they got my paperwork together (those folks were great too!!) and then gave me a loaner car so I could go home and lay down - they delivered my car to me at home when it was ready. I feel I got a great price and was treated with respect and kindness as well - they went above and beyond. This purchase was a big one for ME but in reality was a used car w/ no extras purchased and using my own financing and still the service was amazing. I have told many folks about this experience and recommended them for any car purchases - THANKS TO ALL OF YOU!! Really the experience not only got me a great car but it warmed my heart as well. Thank you Jim, and David (and the rest of you)!! Most sincerely- Kathy Kalafarski read more

I wish I could give more stars - the used car we purchased was in great shape and a fair deal. The 3 stars is an average of a 1 star for Preston, our salesman, and a 5 star for Adam in finance. Preston is your typical manipulative car salesman. Not impressed. Told us that if we did not buy the car, it was going to auction the next day. Well, the next day we spoke with the manager and were able to get a fair deal. Preston called us that morning threatening they would sell the car to someone else if we did not hurry up and put our money down on the vehicle. Unfortunately for him, we were not phased by these antics. After purchasing the vehicle, he told us that the dealership lost money on the car. Completely unprofessional. Adam in finance, however, is a total gem. He was personable, friendly, and best of all...he was able to find us an incredible interest rate. He made sure we understood our terms, our warranty, and mentioned the dealership referral incentive program (the one Preston later falsely claimed was his own "personal referral incentive"). Thanks, Adam! We would have backed out based on principle if it wasn't for you! Overall, a decent experience. We needed a reliable vehicle at a fair price and that is what we walked away with. Avoid dealing with Preston and you'll be sure to have a good experience, too! read more

My first ever car buying experience was VERY positive at Ron Tonkin Hyundai. I told them what I was looking for and they actually brought the car to me to look at (it was raining really hard). We were working with Cameron and he was very nice and not at all pushy or intimidating, which I really appreciated. I ended up purchasing a car from them because I, of course loved the car, but also felt really good about the experience. These people do good business and I HIGHLY recommend. read more

I've been driving my new Hyundai Veloster for a couple weeks and this is the first time I've ever understood why people love their cars. I usually hate everything about cars - buying them, fixing them, selling them. No more though! Tanner Vannett was a fantastic salesman - he helped me choose my new car, but also took the time to understand my needs and make sure I made the right decision. He was knowledgeable about his Hyundai stock but also very comfortable with the other Tonkin dealerships in town -- I felt like I could have bought any brand car and he would be able to help. He got me a great deal on my new Veloster and helped me get great value for my old Subaru. And even after buying the car, Tanner has been extremely helpful with the several questions that have arisen as I've gotten to know my new ride. Car guys get a bad rap, but I can say that Tanner was truly one of a kind. I'd have to say that buying a car in Portland without meeting Tanner first would be a huge mistake. read more

Echo the previous accolades for Tanner Vannett. We did our homework and found the price we wanted to pay, and shopped it around the local dealers, who used standard scare tactics and hard selling to convince us it was unreasonable. I have enough car-buying experience to know the games dealers play, and Tanner was distinctly different - he was completely straightforward and honest, and did not beat around the bush on price. We negotiated the whole deal over email and based on his assurances I sent my parents on a 4 hour drive to complete the deal. He promised to treat them as if they were his own family and he delivered. Integrity can be hard to find in this profession but my hat is off to Tanner - Highly recommended. read more

Very Unhappy, we bought a car in November and within 2200 miles the transmission fails. They refuse to help us with it and now we have to get a lawyer. We made a mistake and didnt get the warranty we figured Hey they wont rip us off by selling us a car with lots of problems this isnt 82nd street. We were wrong, do not buy anything from them unless you get the warranty with it. Buyer Beware.... read more

We bought 2 vehicles at the same time (my husband and myself) 2 years ago. 6 months ago the trucks whole driveline fell off in the middle of the street under 1000 miles driven. When asked for help just to repair what they knew was their falt they denied. It was in the shop the first 3 momths we had it so thats 14 months total time before it literally fell apart. My car is now in the shop for the second time now. For 2 months they kept saying they didnt have time to fix it under warranty. The desk lady in the service department is RUDE and the whole dealership is shady. Save your money for a REAL dealership. Oh i forgot the best part, my husband is an iraq veteran and i am physically disabled without a car until they decide its worth their time! read more

If I could do zero stars, I would. The staff was OK'ish. Nice enough. My husband and I bought a car from them 2 years ago, we were told it had never been in an accident, lie number 1. We were shown a CarFax report, but it was faked, lie number 2. My husband and I recently went somewhere else to purchase a newer car, coming to find out we were hugely overcharged for the vehicle we got from Ron Tonkin, leaving us a gross amount in negative equity. The car had also, IN FACT, been in an accident, which we found out with a REAL car fax report. I realize that most of what car salesman do is whatever it takes to make a sale, but what happened to integrity, honor, and human decency? I spent 20+ years in sales, you can make money and do the right thing by your customers. This dealership does not do that. Don't waste your time or money. read more

Hats off to everyone at Ron Tonkin Hyundai for making buying a car a wonderful experience! My husband and I just stopped in to talk to someone about what we would qualify for and in no time I was driving home in a 2015 Sonata. Erick was great. Never did I feel like I was talking with a car salesman. No one was pushy or obnoxious, (like I've experienced with other car dealerships). I couldn't be happier and love my car! I would recommend Ron Tonkin Hyundai to everyone. Make sure you ask for Erick, he's great! Tell him Victoria sent you :) read more

Just bought my car from them today and I enjoyed the service they provided. I first dealt with Daniel who was very good and did a great job navigating us around the lot showing us our options. The rest of the staff from the sales manager Adam all the way to kelly the finance guy. I felt comfortable and not pressured into buying the most expensive option. I was in and out in a matter of a few hours. I would definitely buy another car from them. read more

I saw the car I wanted online, so my girlfriend and I decided to check it out in person. We were immediately greeted by Tony, a sales rep. We told him about the car we were looking at, he gladly walked us right to the car. The car was as advertised, very clean. Test drove it and fell in love with it! I could probably go on for a while about our positive experience, but I'll cut to the chase.. Tony was awesome, we immediately felt comfortable with him, no pressure at all. Dale worked with my not so perfect credit and got me a better rate than I thought possible, and Adam who we signed all the paperwork with at the end was super friendly and really made us feel at home. I will absolutely be buying from them again. I have also recommended many friends to this dealership. Very happy customer here. read more

These guys are exceptional! I walked in with no expectations and though my requests were very specific they accommodated me and made it happen. I traded my car in with 90,000 miles and they worked their magic to pair me in a new 2017 Hyundai Tuscon in a plan that fit within my budget. Maverick and Harry were my angels! I'm certain that all the customer service is just as superior to other dealers I have tried. My standards are high as I have been loyal to my dealer in Vermont for many years and when I moved back to Oregon I have looked for my forever car home. Ron Tonkin Hyundai now has my loyalty as long as I am in Oregon. I am already referring them to my family members and I trust they will receive the same fabulous treatment. Thanks guys!! read more

Originally not geeat service. I had sent them a secured message via online and inquired about financing options. The person whonreaponded wasn't plesant. Almost a month after a new employee Michael contacted me, was very nice and helped answer my questions and said he was sorry about the previous person, but would make sure our experience with him was a good one. I had a few questions he wasn't able to answer as it was day 3 on the job, so he had me talk with Dale in finance. He answered all my questions, he and Michael took my app over the phone and got back to me the following day as agreed. They understood the position we were in, but also the need of a new car and were empathetic about it. Dale and I were ablw to agree on price, warranty, GAP etc over the phone and even got us into a better car than what we were originally asking about. Since we live 2 hours away, and the car was at a different dealership they got the car transferred for us by the time we got there. We met with Michael and Dale test drove it, and paperwork done and on our way home in two hours. Fastest car buying experience ever. Everyone was very professional, friendly and inviting. I told them I'm in the market to purchase a new car for myself in a few months as the one we picked up was for my husband. I'll be happy to go back to them to purchase our next car. With time being very important to my husband and I, and we hate to dick around and be hassled it was nice to just explain that and have someone understand and not waste it. We both felt like we got a good deal on everything on top of it. Definitely recommend Michael and Dale at Ton Tonkin! read more

Ron Tonkin Hyundai - Car Dealers Near Me - Gresham, Oregon

Upon a recommendation from my father in law, we went to Ron Tonkin off Burnside. My husband and I were looking for a newer reliable car, and after recently coming out of a bankruptcy we wanted to build our credit back up with a vehicle. Jason Gomes went above and beyond our expectations to help us find something perfect! He was so kind and patient, and listened to all our concerns! If you are looking for a nice car and most importantly, a salesman and company who genuinely cares about you, then don't go anywhere else but here! read more

I have never written a review before. However, when you recieve appropriate professional service that provides a great customer experience, then this is my first. I am a 50 year old professional that has purchased a few cars in my lifetime. My experience with the Ron Tonkin Hyundai dealership in Gresham Oregon was great. My sales person was very informative. The sales manager/finance manager was very professional and showed integrity. I had a trade in for a new car and Tanner was open, honest, and direct about what they would be able to do. The negociation was professional and I recieved a fair deal. I felt that the Tonkin team was truly concerned with providing a great customer experience and working to keep me as a loyal customer in the future. I would recommend that if you are looking for a Hyundai, go and see Tanner Vansword the Sales Manager at Tonkin Gresham. Ryan H, Happy Valley, Oregon read more

Took my car in with my windshield wipers not working and the staff were an amazing help. I can't say enough good things about my experience with this dealership. After spending several hours trying to fix my car on my own they had it done in under 30 mins and even fit me in the same day. The parts service was also extremely helpful and friendly. Highly recommended to any Hyundai owner. read more

I found Preston at Ron T Hyundai to be very helpful! I had a bad experience at another hyundai dealer earlier (lots of old time pressure salesman tricks). Preston was very straightforward in dealing with. He made getting this car to me quickly a priority! And at the best price! The place may not look fancy, but everyone there was friendly and real. The have my business! read more

I could've been killed injured or worse I could've killed someone. I bought a 2016 Hyundai Genesis coupe with only 24k on it from Eric (one of the shady sales men down there) and Shaun the financing manager At Hyundai Ron Tonkin in Gresham Oregon on burnside. I had the car for a bout a month, after that the throttle got stuck and sent me into a curb. Destroyed the wheels and bent the exhaust because of it whipping me around and up onto a curb. I called the very next day to find out what they were doing to do about fixing and replacing the broken suspension and exhaust. On top of that there's a 5 inch chunk taken out of the rear wheel and a gouge taken out of the front wheel. Both passenger side tires need to be replace seems how there is a massive chunk taken out of both. After getting ahold of Hyundai corporate they "Sent" out the first inspector out and he deemed there was nothing wrong with the throttle and closed the case, from why ron Tonkin said there was no way they could've in the time period they said this was done in. We kept fighting them and jumping through their hoops. Then one of the techs that work there found over a quarter inch of play in the throttle platelet which is supposed to be tight and have absolute no play. So we called corporate again while fighting Shaun and Tony the mechanic manager, they had us running around while thinking they were sending another inspector out. Which the case manager we were going through never answered our calls and rarely got back to our emails said nope the case has already been closed and we never heard from Melissa (the case manager working on our case) again. The car sat there for almost three months at the lot and another month at my house. They refused to fix anything even though it's been a proven issue of what caused the crash. We have a work order stating they supposedly (probably not) replaces the throttle body. Please, please if you value your safety and your pocket book do not go to these guys, somewhere, anywhere else. They are slimy and all there out for is your money. Shaun is a perfect car sales man and not to be trusted neither is Eric. Please please please stay away from these people they are dangerous and so are their cars they are trying to sell. #hyundaiusa #rontonkin #hyundairontonkin please spread this posting around. read more

First time purchasing a vehicle and I am satisfied. This lot is filled with beautiful used cars and new ones customer service was amazing, this place is a go when looking to get a good deal read more

This dealership doesn't work well with you if you purchase a car for cash. I know they don't make enough money on these transactions to really care. Tragedy struck just 3 weeks after purchase and the car was rear ended. The insurance company decided to total the vehicle and here I am 5 weeks after purchase and still no title. According to the title clerk she submitted the title to the state of Oregon 3 full weeks after I purchased the vehicle. They didn't wait 3 weeks to cash my check. I called the DMV and they said they are still listed as the owner. So now I have no car and no money. DMV said they should have given me the title and they can expedite the transaction. Dealer refuses to because I didn't pay the 100 fee. I would have had this even been told me. Claim I signed a privacy agreement and that is why I could just get the title, yet in the glove box was the previous owners registration. Some privacy. My transactions deserved the same handling as on where the dealer was making money off of the financing. I will never deal with them again. read more

I was preyed upon as a woman in my buying experience. Salesman used my single status and his charm to manipulate me into thinking he was in to me just to get his sale. Women beware! read more

Horrible customer service! Took 3 weeks and 2 messages and finally calling the manager for me to get someone to call me back about scheduling my car for repairs. Woman argued with me that she talked to me the week prior, I explained if she had talked to me I would have made an appointment for the repair also she was telling me she called and spoke with another person not me so okay you did not talk to me! Finally get the appointment was told car would be ready early afternoon, at 4pm got a call asking if I wanted an oil change because the same girl couldn't remember if it was me or the person after me requesting it. Nope no oil change just the repairs. Was told my car was sooo close to being done she would call me back. 5:35 pm still waiting. Again the girl asks if I want an oil change because I signed papers today saying I wanted it. Told her no papers where signed today when I left the car to her responds "I'm sure you did I will go check" Great! When the F will I get my car? Informed they still need about 20 more min and on top of that not all the repairs are done! Are you f'ing kidding me you didn't do all the repairs! I have to bring it in again! Why?? Because when I was telling them about the issue on the steering wheel 3 weeks ago they thought it was something else so they didn't order any parts. Come to find out it's not what they thought and it is actually the problem I described on the steering wheel! Did I mention horrible service! Next time I will drive to Gladstone read more

Don't believe there add pricing. Showed up and they wouldn't honor there internet pricing. After we left they change there web pricing. Crooked as they come. Stay far away. read more

Sold me a car under the premise that 'Ron Tonkin cars are all mechanically certified and inspected", and I come to find out the day after buying it that it has a $600 electrical problem. Miscommunication between departments caused even more confusion. What a waste of my time and money read more

Made an appointment on Friday for a complimentary multi-point inspection on Tuesday morning. When I got there they told me I didn't have an appointment and that they didnt even have anything like that. They try to cover their tracks by making you look stupid because they screwed up. read more

They offered us a used car they claimed someone had turned in for trade towards a new car. As it turns out, the other customer had not yet decided to take this other car, so Tonkin Hyundai sold us a car they did not yet own! We've waited 4 days now, for them because they said it had not been through their inspection process yet. Now we have the truth, it is not their car and they can't give it to us and they have no idea when/if we can have it. We thought we could trust them and we've been waiting, with no car to get to work. Today I was told that they have some other more expensive cars we can buy instead! They think we want to give them more money now! I'm extremely disappointed in this experience, the people involved all seemed so sincere, and kind, I will not buy from them again. read more