I'd like to preface this review by saying that this was my first time buying a car and I was very excited, but my experience with MS Motors was nothing short of disappointing and frustrating. I am a 19 year old, full time college student living off of minimum wage and the car was at the top of my price range. The salesman that I interacted with (Tariq) seemed very genuine at first. He promised that he would fix any problems I ran into in the first 3 to 4 weeks of buying it. He promised that their dealership prided themselves on being "genuine and authentic." Their website states that they replace tires once they are below 40%. The front tires on the car were at 20% but they had not replace them and refused to. The car wouldn't didn't start when I first started the car, but he said that it was just a dead battery. He said that they would of course replace it if it became a problem. There was also an issue with the gas cap that needed to be replaced, but they brushed it off and said that it would go away. He waited until the last minute to tell me that there was only one key, which I would have to replace with my own money. As soon as I got home from buying the car, I tried to drive it again and it wouldn't start. I called Tariq and was greeted with a rude response. He completely brushed me off and said it just needed a new battery and refused to admit that he had said he would replace it. I had to purchase and replace the almost $200 battery by myself. I came back to MS Motors with my mother because I could tell they weren't taking me seriously. Tariq again refused to admit that he said they would replace the battery, so his boss overrode him and said "$200-300 isn't a big deal." I was still stuck with having to replace the gas cap, though. After all this, I went to the DMV and waited 45 mins to claim the title until I was informed that I was lacking the correct form, which the dealership should have sent me. Upon calling the dealership, the salesman gaslit me and told me that he had sent the form, and then told me that I didn't need it in the state of Oregon (which it seems like the DMV employee would know best). This meant I had to wait 5 more days to put the car under my name.
In conclusion, I felt like I went through hell and back with this dealership. I felt lied to and disrespected after the promises they had made. I would not recommend doing business with this dealership. read more