Came here Saturday due to needing my studs/lugs checked out. Was able to use the online system to…read moreschedule a same day appointment and went in within an hour. Prior to scheduling I called and no one was available but they had a texting system. I left a voicemail prior to the text coming in and they answered my question about pricing before I booked the appointment. It was very convenient. When I got to the dealership, Matt the advisor got me in. Although he did not see my appointment I made online he still got me in for a walk in no problem. I did make the appointment an hour before arriving, so wondering if that's why my appointment did not show up in the system. Regardless it was nice he got me in still. Service: 5/3/26 they took my car and did an inspection of my tires and found that I had multiple studs/lugs that needed replaced. It took about 1.5 hrs for the inspectio and I was on my way. The process was easy and I scheduled my appointment for the following week to come back for full service of replacement. Service: 5/5/26 took my car in and everything went smooth. Gave me an estimate of how much cost may be and came out even lower than estimate which was a win. During the wait they send you a video of multipoint inspection and what was done. Very helpful, because they also recommend what should be fixed or flag you wants needs done now. I really like that tool from the waiting room I just responded if I wanted to take care of the issue then or decline it. The whole process was smooth and Matt was great. I will definitely be back. Thanks!

Tyler is a very racist individual as soon as he found out that I wasn't white he was giving me one…read moreword questions. He didn't even look at my résumé and he said I couldn't work there because my shoes weren't the right color don't support these racist.

Car sales person Cassie Michaud and finance officer Teona Boyer are top notch in their occupation…read more They listen to clients, help to fulfill the client's needs in the most helpful, efficient and friendly way. The future of car sales by handling everything online is so much more convenient which carvava is proving as effective tools to the old model of in person car sales and financing. Cassie Michaud and Teona Boyer were able to help me by doing everything online and by phone. I highly recommend asking for them in person, when you need to go looking for a reliable Toyota vehicle.

In short: My advice if you buy from Toyota of Gladstone: check every number, compare everything to…read moreyour original quote, and make sure your deposit is actually credited! Long version: Buying a car is always daunting, and unfortunately my experience buying a 2026 Camry from Toyota of Gladstone reinforced why. I initially inquired about a used Camry but switched to a new 2026 model. The salesperson sent me a link to the exact car I wanted, and I put down a $1,000 deposit while waiting for it to arrive. The deposit paperwork referenced the wrong vehicle, but I was told not to worry--it had been applied to the correct car. The salesperson was sweet, friendly, and never pressured me, which I appreciated. But once I decided to buy, the process became incredibly confusing. I was presented with multiple versions of paperwork with different numbers. The MSRP was wrong. The Toyota-offer price was wrong. The salesperson went back and forth to someone else easily a dozen times trying to get the paperwork corrected. I eventually started taking pictures of the purchase agreements and comparing them to my original quote myself because I couldn't keep track of what was changing. I eventually made it home with the new car...but woke up in the middle of the night realizing they had never applied my $1,000 deposit to the purchase agreement. I contacted the salesperson the next morning and was simply told it would be refunded in 3-5 days. No apology. Had I not caught the mistake myself, it's clear I would have overpaid by $1,000. Overall, the salesperson was low-pressure and responsive, but the paperwork and purchase process were sloppy, confusing, and riddled with errors. Also, I was promised to get copies of everything I signed, but wasn't provided with them at the end of the day. After three hours of confusion and frustration, I was exhausted and just wanted to leave. As I was leaving, they reminded me, "Don't forget to give us a five-star review!" After spending three hours sorting through incorrect and changing paperwork--and then discovering the next morning that my $1,000 deposit hadn't even been applied to the purchase--I have to admit, that request aged pretty poorly.

I was really happy with my 2006 Ford Escape. It was in like new condition and low miles. So you may…read morebe asking yourself what am I doing at a used car lot on Portland's notorious for used car lots 82nd Avenue. So, there was this lady out driving around on February 1, 2023, and she wasn't paying attention to my car going through the intersection and I couldn't avoid her. I'll spare you all her drama and hysterics. End result, this particularly unpleasant lady's negligence resulted in my car being totaled. After what I thought was an appropriate mourning period, I felt ready to welcome another Ford Escape back into my life. Finding right one was a tiresome process. Some didn't match their profile photo, and that was just a deal breaker. I wanted to have my dads blessing when I thought I found one I could be happy with. He inspected the profile and agreed. So yesterday afternoon we drove to Barron's Auto Sales and Details. It was pretty much love at first sight. My soon to be 2010 Ford Escape was just sitting there all golden and gleaming in the sunshine peeking through the clouds. We got the keys and me and my dad took it for a little test drive. I felt right at home sitting behind the wheel. My dead was impressed with the way it drove. We both agreed I should buy it. My finances were limited as I haven't been paid for my beloved 06. We went into the office and met Hugo Lara and discussed a price we were both happy with. I'm almost embarrassed to admit this but I've never bought a car on my own. Ive always used my own money but my dad has always been there and I'm so grateful for that. So I thought I was going into this with pre approval. Nope. So I'm also grateful for Mr. Lara for giving me a brief education on how pre approval works and his efforts to secure an auto loan for me with a reasonable monthly payment and interest rate. Thank you Hugo Lara for making a used car purchase a pleasant experience. 2023 Review-#5

My wife recently bought a 2019 Honda Accord from Barron's Auto, and she loves it! The car got our…read moreattention but the customer service sold us. And most importantly, WITHOUT trying to "sell" us. There was no haggling or tricks and they were completely forthcoming with the vehicles history condition etc. On a street of endless used-car dealerships and desperate salespeople, Barrons seriously stood out among the lame competition. And welcomed us as a young couple without looking to take advantage. With help from Sushi and Theresa they were urgent in addressing a few minors such as tire pressure and alignment before purchasing, and we were able to get my wife a reliable and new car that makes me honestly jealous...

It was a pleasure to do business with JD motors, Anto specifically. I have been to many used car…read moredealerships and it's usually the worst experience - somewhere between getting a root canal and falling down a flight of stairs. Every time I have shopped for cars, I brace myself for that type of experience. But wow - Anto totally helped reframe that expectation! He was super helpful, knowledgable, had great advice to share, and was not pushy at all. Save his dad jokes, it was an excellent experience :P This type of customer service and relationship building is so rare when used car shopping. For the shopping experience alone, check out JD motors.

Very helpful in getting me in to my new Volvo. All in the office were helpful, knowledgeable and…read moremade the process easy

B & I provided the best car purchase experience I've ever had and it was thanks to Niko and his…read moreteam. (Oh and the vehicle was great too). Niko doesn't use high pressure sales tactics. He speaks honestly about the car, himself and his dealership. I feel like I got a great car at a good price but also made a friend. Quick review of the car sale process: We just moved to the area and saw Niko's car for sale. Gave him a call and said we were interested. He refused to have me Uber to his dealership and picked me up. We test drove the car and it needed a couple things done to it. He drove me back home and told me he'd call me when it was ready. True to his word, he called me and we met again. Took another test drive, on a Sunday, and I was sold. Niko took care of the items that needed to be repaired which included balancing and rotating the new tires. Well we took it for a rod trip a couple days ago and it performed flawlessly over the 500 miles we drove. If you are in the area and need a good vehicle at a good price and don't want to get that "used car salesman" feeling, stop by and see Niko at B&I Autos sales. You will not be disappointed. Thank you Niko and B&I! Car is still going strong and Niko and his team are fantastic. Needed help and they were there! Thanks

I worked with Niko recently. I purchased a 2010 Volvo V50 wagon for my wife in September. I also…read morepurchased a 2004 Hyundai for myself from Niko about 4 years ago. On both occasions Niko was professional, prompt and honest. The prices were reasonable and in fact below the Kelly Bluebook cost when I had researched on the internet. Also, both vehicles had minor issues that when I asked him to fix, he did with no additional cost and were fixed before we made the final sale. When the plates were taking a while to get to me, he contacted me to let me know what was going on with the title, DMV etc. Considering my experience with other used car dealers, I consider B & I to be one of the best! Troy

Mitch is fantastic. No, wait, Mitch is ALL CAPS FANTASTIC…read more He is personable, kind, honest, and sincere. He is also funny and cool; as one of the other reviewers said, you'd like to have a beer with him. You can work with Mitch in two ways. One: he might happen to have the perfect car for you sitting in his lot already. If so, lucky you! He only sells cars that are in great shape, often managing to find what I call "car unicorns" (one-owner cars with great maintenance records from states without road salt or flooding). Two: if Mitch doesn't happen to have the right car for you, you can use him as a sort of "car sommelier." He'll help you figure out what kinds of cars you might like (which was super helpful for me), steer you away from bad years or bad models, and then, when you know what you want, he'll source you a great car. When the car arrives in PDX, he'll take it to a reputable mechanic to make sure it's in tip top shape. We were definitely going to use Mitch to source a car for us, but, alas, we unexpectedly found our own extremely rare "unicorn" at a different dealer. But I will absolutely use Mitch's services when it's time to replace our next car. In fact, I am looking forward to it. Shocking! Thanks, Mitch. You rock.

Mitch is great! I wish every car purchase could be this easy. Only selling quality vehicles with…read moredecent history, he can even make sure they are in top condition before they are sold. Bonus for having kids toys around to make it easier to keep the kids busy. Would recommend Stolz Motors every time, the ideal car dealer that operates on integrity, honesty and quality.

Let me start off by saying that although we didn't end up getting our car through Central Sales, we…read morehad such a wonderful experience with them that I needed to write a review. My husband first spoke with Ray, who he felt he had an immediate connection with and easy, flowing communication about our vehicular needs. But Ray was going on vacay, and we couldn't wait until he got back to complete our car buying experience with him. Enter, Roy - Ray's bro. Roy was AWESOME. He took the time to REALLY answer my questions in a way that I could understand, and didn't try to push cars on me that were out of my price range. He was an excellent listener and ended up bringing out a car that day to our house for my hubby and me to test drive. Let me pause for a moment to say just how smart this business model is - I mean, with 2 kids under 4 years old, it's a PITA to get to a dealership and take turns test driving a car and then waiting around for hours to purchase the car while the kids go cray cray. Central Sales is part of Ron Tonkin (I think...), so they have a huge inventory of cars to pull from, which they bring to you to test drive, and then they arrange all the financing for you to find the lowest APR, and then bring the paperwork to you when they deliver the car. It takes about 10 minutes to sign everything. All for no extra fee. Brilliant. Other dealerships should take note. But what made everything so super was the truly no-pressure attitude of Roy (and I imagine everyone else he works with). He was super nice and completely understanding when I told him that we were also test-driving a car from another dealership later that day. He reiterated that he just wanted to make sure that we got into the right car for us. And I believed him! We ended up doing the whole take-the-kids-to-the-dealership-and-wait-an-excrutiatingly-long-time-to-purchase-a-vehicle thing. But only because the vehicle that was there was the one we wanted in the end. But we will DEFINITELY use Central Sales again when it's time to buy a car. Thanks Roy!

My daughter needed a car and I found one online at this place…read more We drove an hour and a half to check the car out. The salesman we had was super friendly. He found the car we were interested in and we took it for a test drive. It seemed to be perfect and decided to get it. Unfortunately, it took 3+ hours just to get through the paperwork. We negotiated the price, shook hands and signed on the X. Once he came back with the paperwork, he also came back with a mechanical disclosure. He proceeded to tell us all the problems with the car. The sway bars and bushings needed to be replaced. The water pump may have issues since thier mechanics noticed water spots around the water pump. What? We are spending over 16k for a car and NOW they disclose the problems? The salesman told us they just started doing things differently now. Well..that doesn't seem fair. We agreed on a price. I signed papers. We couldn't back out now. Rush hour was hitting and I wanted to get home ASAP. We ended up getting the car anyway and drove home. The car drove home fine. However, we have yet to fix the problems. Very disappointed with that process.

Friendly great service Mike , Renee and Marine great service .. i would refer them to anyone…read moreknowing they will serve them properly . Susan

It started the way these stories always do: A luxury car that looked like trouble in heels. She…read morehad the curves, the shine, the kind of allure that makes you stop thinking and start believing. Except the first time I met her in a PNW downpour the windshield wiper flapped uselessly like a limp handshake. Replacing the wipers was contractual. Basic safety. A correction to meet the State's prim-and-proper dress code. Still met with a laissez-faire attitude. When I picked her up, her glasses were still broken. I took the fix into my own hands--parts shop on the way home, a couple of tenners, a little elbow grease, done. Next up, the key fob. The emergency key was missing, the kind of detail that only matters when it matters. I brought it up, like an old lover who still believes a wrong turn should end with a nightcap and an apology. Instead, it turned from good cop to bad cop faster than a red carpet turns into a doormat. Then Murphy made a house call. The battery went low. She wouldn't let me in, like a partner who caught me gambling with the rent money. I used my one free call to get a locksmith to bail me out. Time and money burned on something promised on the first date. Next the check engine light blinked into life like it couldn't wait to hand me a bill and a lecture. Still loyal, I went back to them instead of the brand shop off the two one seven. One tip slipped across the bar after another. Reassurance she was safe to take out on the town without having to constantly look over my shoulder. It was just a false trail that kept circling back to the same code I heard on the scanner from day one. I was being led on a wild goose chase and suspected I was the stuffing. After months of silence and no new leads I picked up the phone to reopen the case, like a jilted ex dialing a number I know I shouldn't. The witnesses had "left." The records were "tied up." I was told the specifics about the prior investigation were withheld for "legal reasons." It read like the old standards had left the building, and she'd taken her charm with her. Trusting my first instinct, I took the old girl to the brand shop, the place that spoke her native tongue. They handed me the facts. No passing the buck. No song and dance. Workmanship you could hang your hat on. I'd finally gotten the full meal deal, but I'd lost my wallet in the process. I figured I'd give Freeman one last chance to make things right. I'd played this scene before, back when deals were clean and handshakes meant something. Back then, I had a number in my head and they hit it like a sharpshooter. This time it was a slow middle school dance on a wet gym floor, and every step felt wrong. The numbers didn't add up, even the Kelly Blue Boys gave me the kind of look you save for a three-card monte table. Sure, I could take a bruising, but I hadn't signed up to get rolled. The relationship ended with a love letter that read like a case file, our entire history laid out in black and white, followed by a reply that never came. Freeman was a name I'd trusted since I was a rookie twenty years back, the door I knocked on when I wanted a fair and honest deal, the place I sent friends, family, and associates. Somewhere along the way, it seemed they traded the Freeman name for the Saul Goodman Sunday Special. In this town, some places sell you a promise the way a magician sells you a trick. You watch the shine. You miss the move. I gave them every chance to play it straight, but instead I got a different story each time, ended up with the bills, and found myself alone in the rain without an umbrella. Ragged, like a mark who realized the gig too late, I closed the file, because sometimes that's the only win you get. Take a walk. Don't look back. The rain will wash the footprints away.

Always on the ball. Larry gets to work quickly looking for what we need and always at a great…read moreprice. 4 vehicles and counting. Thanks Larry for the great service and hard work. Kirk Caudill Metro Car Care

We tried out a Toyota Corolla at a local dealership, only to find we would have to pay several…read morethousand dollars more if we didn't finance with them. We then spoke with Larry Ferguson. We wanted to get a Toyota just before the tariffs would hit. He amazed us with finding us a top-of-the-line Corolla for a really good (cash) price at another dealer. He talked us through the car's features, has let us know we can ask other questions as they arise. He also helped us with advice and working with a local company to buy our old car. I hope we never need to buy another car, but if we do need to, Ferguson is where we're going.