BUYER BEWARE, Dishonest Used Car Dealer, Reporting them to Better Business Bureau…read more$9,700 in hidden damage!! I recently bought a 2014 Toyota Tacoma truck from DM Motors on a rebuilt title. The truck's carfax history report shows it was in a collision from the front left in January 2024. The truck was declared totaled. DM Motors then bought the totaled truck at an insurance auction in April. When I contacted them in June and drove up from Eugene to Portland to see the truck, DM Motors told me they had put a new bumper and lift kit on the truck, that it was otherwise road ready and not to worry about the truck being totaled and rebuilt because the insurance companies often declare vehicles totaled due to minor damage. On the way to a nearby auto collision repair shop for a pre-purchase inspection, I noticed there was a grinding, popping noise from the front left of the truck going over bumps and pulling into and out of parking spots with the wheel turned all the way left or right. The repair shop performed a 27 point pre-purchase inspection, calling out possible damage to the front left control arms and bushings. When I took the truck back to DM Motors and asked about the grinding noise and possible damage, they said there was no damage and that the noise possibly came from the lift kit components because they are installed under tension. I asked why then is there noise from the front left and not the front right and they had no answer. I should have known then they were trying to sell me a damaged truck without telling me about the damage. I bought the truck at a generous price around $21,000, happy to support a local business. Driving home to Eugene and around town, I continued to hear the grinding noise, so I took the truck to my trusted local auto repair shop for a full inspection. In addition to dirty filters and fluids, my local shop found that the frame mount for the front left lower control arm was badly bent, causing metal to metal contact between the frame and control arm where the bushing pulls away from the bent mount. My local shop said they advise people not to buy rebuilt vehicles because there is often hidden damage like this. They advised me to take it to a body shop to repair the frame and control arm damage, then bring it back for regular maintenance. The body shop put the truck on their rack and said they recommend replacing the frame because it is bent in several places. If they try to bend it back to true in all the spots, the frame will likely not stay true, the truck will not keep its alignment and will eat up tires, steering and suspension components. I have quotes for $1,000 for a replacement frame, then $7,000 to swap the truck onto that frame, then $1,700 to replace the upper and lower control arms. This totals $9,700!! When I explained this to DM Motors and asked if they would do the right thing and reimburse me in full or part for the cost to repair the truck, they predictably said no, not a dime. So now I have to file a claim with the Better Business Bureau to recoup the repair cost from DM Motors. According to the Magnuson-Moss Warranty Act (MMWA) by the US Federal Trade Commission enacted in 1975, DM Motors are violating federal law by not honoring the implied warranty between DM Motors, as warrantor, and myself, as purchaser. MMWA states that there is an implied warranty between the seller and buyer of a used vehicle (or any product) that the used vehicle be fit for the use for which it is sold. Since DM Motors sold me a damaged unsafe vehicle without my knowledge, they are in breach of the implied warranty and violating federal law. If I were injured in an accident in this truck due to the damaged frame and control arm, I could sue DM Motors for damages. Save yourself the headache and expense and buy from somebody else.

From the owner: At D&M Motors our primary goal is to provide undivided attention and top notch service to every…read morecustomer. We understand that time is valuable so we strive to ensure a fast and friendly car buying experience. We specialize in vehicles with minor damage history and use our certified mechanics and body shop to repair vehicles back to factory condition. Due to some previous minor cosmetic damage, we are able to pass these vehicles onto our customers at significant discounts. Our dedicated team is ready to serve you and handle any inquiries or requests that may come up. We emphasize on putting your needs first and look forward to building a lasting relationship with you.

Jeffery really took care of us today! Unlike most of the used car dealerships on MLK this place is…read morestraight up, honest, reasonably priced, and the salesman are some of the kindest people I have dealt with. We got an amazing deal on a Dodge and drove off the lot today. This car is beautiful and almost felt like a steel. If you're looking for an upscale used car this is the place to go! They offer in-house financing with a very low interest rate or you can pay for it all at once! My best friend and I got sick and tired of being talked down to because we were females this was the first dealership that took a seriously! Purchasing a car here was quick and easy and actually a lot of fun. I highly recommend this location for all of your car needs! Give them a try I guarantee you will not be disappointed!

Micheal is great; He took good care of us, he followed through what he promise and We love the…read morecar (Audi Q5 Silver). Thank Michael

Double K saves the day!…read more Our tire fell victim to delinquents tossing spikes in the road on a Friday night. We were so lucky to find Double J on a Saturday afternoon. Pulled up and even though there were several people being helped, they were able to patch the tire and put it back on our car in less than 30 minutes from the time we arrived. They were really nice and even gave us kind feedback on minor mistakes we made when putting our spare on. Great service, great people, great price! Hope we never need you again for this reason, haha, but will definitely be back for our regular tire needs. Thanks again!

The techs were so speedy and so kind, and I felt the pricing was very fair! We got a tire patched…read moreand then replaced in the span of about 2 weeks (bad luck with nails on the road ) and they were great both times!

Stop what you're doing and schedule your car detail with Oswaldo C. I have an 08 honda accord…read morethat's primarily used to haul my dog to and from the river. It was disgusting! Oswaldo took his time and I feel like I have a new car - inside and out! It's incredible and the prices were very affordable. Because of he the incredible work and prices... Please tip him well!!! WOW!

If I could give zero I would. Technician never showed up for appointment. Called customer service…read morenumber and was on hold 20 mins before hanging up. This company is a scam do not do business with this company

Service Request~I took a wrong turn when I was 22 and, I met John turning around in his parking lot…read moreon Columbia (next to McDonald's if you know you know:). John has always been professional, polite, totally honest (he will not pretend he can repair your vehicle if it's not repairable) and, he is very fair when comes to any repairs. My truck is sounding rough/ticking. I am dropping my truck off at 9am by 9:48 my water pump needed to be replaced. Quality~I received my quote and proceeded to have my truck serviced or I could have picked my truck up (no bad blood). But, I had no intention on not getting the proper repairs. I was taking a nap (got a call) at 4:15 it was ready to be picked up. John closes at 4:30 but, he told me that he would wait for me until 5:30 I made it at 5:27:) Value~I would highly recommend supporting a longtime gem of a business owner and, if you value great service. I have had all my vehicle for long periods of time until either I choose to sell it or get a new one. Office entrance is to the left and, the shop to the right as you come down the gravel road. Important Side note~it's busy and very loud in the shop (they cannot hear the phone). Please leave a message and, he will return your phone call the same business day or next morning (speaking from experience). Customer parking right in the front and, along the fence on the left hand side. Thank me later and, you are welcome!!! ;)

John is by far the best mechanic in Portland. Honest and accurate in diagnosis as well budget…read morefriendly! Been doing business with him for years and don't ever think of going somewhere else.

Mehgan help me out with a part today and it was a better than expected experience…read more Great price with ZERO shipping to the Portland yard Thank you B&R for employing an individual that goes the extra mile she deff is a rock star and an asset to your company!!!

Paid for a part for my car over a month ago over the phone, sales person did not give me their…read morecontact information like they were supposed to do. They were supposed to send me a photo of the pulled part to make sure it was complete. I had to call their toll free number repeatedly over the span of a week to finally get the pic and told rep yes it looks complete, have it shipped. Heard nothing back over the next week, called again and was informed the part still showed in their system as being held at the yard, they again asked for it to be shipped to me. I then waited and still did not get tracking information from them so I called in again and was told I had to talk to the initial salesperson, and they transferred me to their phone, left voicemail, didn't get a return call, called in yet again and by some miracle got initial salesperson who told me it had shipped and he'd send shipping info shortly (suprise, it hadn't). Recieved another picture from another person of the wrong part, and called them back and got the person in charge of shipping who looked into it and found out the yard had LOST the original part and the part request was being shopped around to other yards in the chain. Got 2 more pictures a fed days later of destroyed parts (obviously tried to remove using a large hammer, destroying part of the assembly and damaging what was left. Each time it got passed to another yard, the sales person at the yard sending it washed their hands of it. I haven't heard anything from them since 4/25/25 and noticed they refunded to my account today, what I paid for the part over a month ago without notifying me they were giving up. I would rate 0 out of 5 if I could. They're a -10 on communication and don't seem to care as soon as they have your money.

I called this place for a 2012 touareg tdi that I've been searching for. The gentleman that…read moreanswered the phone was super rude. I was patient and explained that I'd be flying from San Francisco to Portland just to purchase and would like to know more about it. He repeated himself about 4-5 times saying "come down here and see for yourself, everything you need to know is on the listing". The only thing on the listing is "AM/FM Radio, Diesel, $19,xxx". I asked for the vin number and he said that I sound fishy and said he was going to hang up the phone. At this point I'm being so nice to him just because of how tired I am to look for this specific car. Every response I got was either him raising his voice or saying that his dealership does not have time for "chitchat". DO NOT EVEN BOTHER WITH THIS PLACE. I feel like this could have been really simple but it completely ruined my day just from his attitude and the way I was treated. If anyone has questions about my review contact me anytime I am here to give positive energy and don't want someone else to go through this.

From the owner: We have 43 years of experience selling passenger and work vans.read more

I bought Nissan pickup from Dan and to me he is good straight forward honest gentleman. He…read moreexplained everything he new about the truck and more. Helped me even when he didn't have to. Very grateful. Thank you.

Starts off with me being a victim of a head on collision from an unlicensed uninsured 18 year old…read moredriver whom totaled my perfectly running meticulously kept 535xu bmw wagon. I get screwed on my insurancs salvage replacement value so start looking for another car. Dan & Craig had a 535xi that looked great test drove it. It seemed to run well but had a light on the dash. They kept saying it's just emissions ...we'll get that cleared up before you drive off with the car. They fully knew my situation. Single mother getting hit and injured from an accident not a lot of money. My parents even helped me get into this car as it was an extra $$ over the salvage value. What a racket. Anyway. I start driving home right after buying it. That engine picture symbol comes back up within 5 minutes of leaving the lot. I call them. They say turn off car and restart it should cycle off. It did for a few minutes. Long story short they sold me a car that was NOTHING short of a lemon and they knew it. Within a month and getting stranded multiple times I had to put 5 k into it. Then within 6 months my mechanic said it would need 6,800 to fix it. He said dump it Heather it's only going to bankrupt you. So I had no choice. These guys should be unable to run a business. Unethical wolves in sheep's clothing. BUYER BEWARE They are getting sited with the BBB to help other u suspecting people like me to get caught in their greedy web

We highly recommend Mackins Auto Body to anyone looking for an Auto Body Shop. The staff is…read morefriendly and welcoming. They listened to our need for a drivable car at a price we could afford. They kept the cost down, including using quality used parts when available. When we picked up our car, we could hardly believe how good it looked. And it had been cleaned inside! Great quality of work at a fair price. KIA Soul 2015.

I have been making the rounds of various auto repair shops for an estimate from my latest encounter…read morewith a garage door opening. From my initial phone contact to drop-ins, they could not have been more pleasant and helpful. Daniel advised that repairs not really necessary if I wasn't in to appearances...and then took the time to use a compound and rub out the scrapes. As a senior citizen in my 80's and on Social Security, that generous gesture was much appreciated. Could not have been more kind and gracious. ...Pat M.

These guys are the best people I have ever met in this industry…read more Wade the technician's, is very honest guy ,helpful and caring. The service and the quality was amazing . I was fully satisfied I highly recommend this service shop . I wouldn't fix my trucks anywhere but here.

Horrible parts department. Very liberal…read more The parts reps are very incompetent. They DO NOT know what they are doing. Probably the worst/least knowledgeable parts department in the whole US and Canada. Horrible customer service. PAPÉ KENWORTH next door will treat you 100% better. They actually care about their customers!