1. Cascade Motors

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Portland, OR

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Cascade Motors

3.5 (22 reviews)
Closed • 9:00 am - 7:00 pm

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Buyer Beware, I'd give negative stars if allowable. I filed an Oregon DOJ Consumer Complaint, as I'd advise anyone whose been wronged by this business to do...fraud is illegal. My kid had just had his 09 WRX totaled by a semi truck. He found a Cascade Motors listing for a 97 Legacy GT (a 1 owner, w/ only 59k miles)... that seemed clean. We spoke on and off w/ LUKE (and once w/ CHRIS) for 10 days thinking of either coming in person from Michigan to pick it up, or having the car shipped. LUKE boasted about a clean title, and techs at their place who only work on Subarus. He also sent videos of the shop, w/ all the inventory to impress us. Told us they'd sell the car for $9k (asking $9995). I called around a few Subaru specialized mechanic shops in the Portland area. one told me Cascade Motors sells cars that are "hit or miss", but they were booked done couldn't do inspection there. I found another 3rd party shop to look at the car. they did an amazing job ($162). The inspection came back w/ a laundry list of issues on the Legacy GT. I was shocked... little items like wiper blades and brake light bulbs, which why would anyone selling cars not repair these simple items? the inspection did reveal worse: tie rods; ball joints; struts; power steering pump leak; valve gasket leaks; transmission leaks; ac belt cracked and needing immediate replacement. LUKE acted like these were no big deal, but admitted any mechanic would charge about $5k for all the work needed on the Legacy. LUKE said Cascade would do all repairs because the labor being on them would only be $1500 in parts... if we still wanted the car. LUKE said no more $9k deal though, we'd have to pay full asking if they fixed the car (no way in hell I'd trust them to fix it). I asked for them to cover the 3rd party inspection charge since we couldn't buy the car, and the inspection was of more benefit to them as they now had a comprehensive professional diagnosis for the car... something they failed to do prior to selling it for top dollar to unsuspecting shoppers. LUKE told me management said they'd not cover the inspection for us, as it was a part of the "auto shopping experience", and he wished us luck on our car search. thinks when I decided to file a complaint with the Oregon DOJ, and worried they'd not fix the Legacy GT at all, and just turn and sell it to the next poor shopper. I sent them a screenshot of my DOJ complaint reference number, and management (EVE) immediately called me back. when I caught up with her the next business day she tried to normalize the experience. she hadn't even looked at the inspection report. EVE made excuses for their own mechanics missing so many issues on the car, prior to them selling it. I think she told me their mechanic was out of town, and the car was listed w/o being run through by anyone. then she told me LUKE wasn't authorized to make deals (offering us $9k sale price). I demanded Cascade pay the inspection $162, and blasted her for the shady, unprofessional, and waste of our time experience. They actually did pay for the inspection, I made sure to double check w/ the amazing repair shop that saved us from these horrible people. EVE also put YELP reviews on blast, said YELP hides good reviews and only shows bad ones. just a horrible experience, but at least I have another good story to tell around the campfire.

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2 months ago

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3 months ago

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11 months ago

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6 months ago

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2 years ago

These guys strongarm reviews and threatened to stop servicing a vehicle over a bad one. Don't use them, they do not operate with integrity.

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2 years ago

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7 years ago

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4 years ago

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6 years ago

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3 years ago

i purchased a 2006 XT from Luke at Cascade.Luke was straightforward and decent to work with

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6 years ago

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7 years ago

Complete garbage! Wanted to buy a vehicle and never returned my call when I called 4x about it. Bad customer service.

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7 years ago

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Ask the Community - Cascade Motors

Review Highlights - Cascade Motors

“It was refreshing to work with Jakov who was honest and not pushy at all.”

Mentioned in 3 reviews

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Gold Star Auto Sales

Gold Star Auto Sales

(5 reviews)

Madison - South, Northeast Portland

UPDATED 07/22/2023: Emailed Alexis on 7/10 and after I spoke to an attorney, was advised to give…read morethem time to make it right. They were given 1-week to get me the final amount owed which would have fallen on 7/17. She called on 7/13 and stated that she didn't know that the dealership had to pay back a portion of the extended warranty refund but would get a check out to me right away. She waited 4 days to mail it and then mailed it to the wrong address even after I gave both herself and one of her staff the correct address. Alexis then emailed letting me know the check had been returned and at the advice of my attorney, since the requested receive-by date has passed, was advised to request that she overnight the check to me. It has been received now and they no longer own me anything. Check your extended warranty folks if you bought a car from them and a warranty, if you got rid of the car early, you may be owed money. UPDATED 7/10/2023: Heard back from the extended warranty company and Gold Star kept over $1000 of my extended warranty refund which is a Class C felony in the state of Oregon. I have contacted the police and an attorney! DO NOT BUY A CAR FROM THESE CROOKS!!!! If I could give them negative stars, I would. I got scammed into buying a car with a bad head gasket, slipping tranny and a multitude of other issues. If you get into the car and it has tons of little air freshener swatches in it, AVOID! I imagine they were trying to cover up the smell of oil....the car was dirty, hadn't been detailed, had ZERO gas in it and the battery was bad. After owning it less than 72 hours it left me stranded in the Jimmy John's parking lot where I ironically was meeting Alexis to finish signing my extended warranty paperwork. When I asked her for some assistance, she basically said there wasn't anything she could do, shrugged and left me there to deal with an inoperative car. Also, DO NOT make the same mistake I did and trust them to be transparent about your loan. I had been approved at other dealerships for similar amounts at less than 10% interest so I stupidly trusted them to have similar terms. Boy was I wrong!! It's my own fault for not checking before signing but they count on people not asking. My interest rate is almost 30%!!! Thievery!!! That on top of the $200 I had to fork out for a new battery and $500 to have it detailed, the thousands it would cost to have it fixed because they use a low end extended warranty company....I got out of the car as fast as I could. AVOID THIS DEALERSHIP AT ALL COSTS!!!!!!! Updating again as I just received my refund back from the crappy extended warranty company this dealership uses and it was $1000 less than was I was told I would get back after owning the piece of shit they sold me for ONLY 3 MONTHS!!!!! Nearly a $1500 penalty for paying off a warranty early and only having coverage for 3 months? I call BULL SHIT!! I will be filing complaints against this dealership with the BBB and telling everyone I know DO NOT BUY HERE!!!!! I know I hold some responsibility for rushing through the buying process and not asking the right questions but this place is a den of SNAKES and will rob you blind if they can get away with it! DO NOT BUY HERE! All of their so-called 4 and 5 star reviews are from the same people over and over! Fake reviews!!

I wish I could give 5 negative stars for this place. Alexis & Terry are the most dishonest shady…read morepeople ever. They sold me a crap car with multiple oil leaks, bad tires, bad battery, faulty sensors they used silicone to try and cover leaks, the car hadn't even been detailed it was dirty and employees had been driving it. Within the first week of buying it I spent over $1200 just to make it drivable. bonus the front passenger door doesnt open from the outside (that they said they'd fix & never did) and they sold me a crap warranty. I tried to to get them to do the right thing and take the car back and give me my money back but they wouldn't. Johnny who worked there was the only half decent person, so I thought. then the poor guy ended up taking his life - which was so awful To hear. It's almost a year later and now I'm looking at another $1800 in repairs if not more. It is so discouraging to know there are people out there like Alexis and Terry at Gold Star Auto. People who are so deceitful. Truly how do they sleep at night? I almost feel sorry for them, what a horrible life they must lead, to be able to treat others with such disrespect& dishonest. If I had $ I would take them to court but then again if I had $ I wouldn't have been buying a used car on NE 82nd for $7K. DO NOT BUY FROM THEM! And if anyone else wants to join forces and build a case against them reach out! I have saved copies of all of my correspondence with them.

B & I Auto Sales - MANY SUVs IN STOCK

B & I Auto Sales

(3 reviews)

Montavilla, Northeast Portland

B & I provided the best car purchase experience I've ever had and it was thanks to Niko and his…read moreteam. (Oh and the vehicle was great too). Niko doesn't use high pressure sales tactics. He speaks honestly about the car, himself and his dealership. I feel like I got a great car at a good price but also made a friend. Quick review of the car sale process: We just moved to the area and saw Niko's car for sale. Gave him a call and said we were interested. He refused to have me Uber to his dealership and picked me up. We test drove the car and it needed a couple things done to it. He drove me back home and told me he'd call me when it was ready. True to his word, he called me and we met again. Took another test drive, on a Sunday, and I was sold. Niko took care of the items that needed to be repaired which included balancing and rotating the new tires. Well we took it for a rod trip a couple days ago and it performed flawlessly over the 500 miles we drove. If you are in the area and need a good vehicle at a good price and don't want to get that "used car salesman" feeling, stop by and see Niko at B&I Autos sales. You will not be disappointed. Thank you Niko and B&I! Car is still going strong and Niko and his team are fantastic. Needed help and they were there! Thanks

I worked with Niko recently. I purchased a 2010 Volvo V50 wagon for my wife in September. I also…read morepurchased a 2004 Hyundai for myself from Niko about 4 years ago. On both occasions Niko was professional, prompt and honest. The prices were reasonable and in fact below the Kelly Bluebook cost when I had researched on the internet. Also, both vehicles had minor issues that when I asked him to fix, he did with no additional cost and were fixed before we made the final sale. When the plates were taking a while to get to me, he contacted me to let me know what was going on with the title, DMV etc. Considering my experience with other used car dealers, I consider B & I to be one of the best! Troy

Cascade Motors - usedcardealers - Updated November 2026

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