Absolutely outstanding service - from the scheduling next-day appointment online, call back with confirmation and estimate, text and phone communications, on-time arrival, and excellent work - all went really well. No pushy sales, and everything explained. This is the second time with Ron The Sewer Rat (1st in 2021) and service remained superb. read more

My second time using these guys. First time was good, following a toddler's experiment with flushing a tube of toothpaste. Second time was even better. We have a 95-year-old house with an ancient bathtub and a drum trap from back when dinosaurs roamed the Earth. Ron crew came out Tuesday and said pipes would have to be rerouted to get to the trap. Sewer Rat: No charge. The plumber they recommended was way better than our previous plumber and came the following day, Wednesday. Pipes rerouted, Sewer Rat tech was back the Thursday. He sawed off the old drum trap lid, snaked down 20', and pulled out.... well, never mind. Left the area clean and rinsed out the tub. Very tidy! ~$170, including parts. Best money I've spent in a long time. Prompt, professional, courteous. It's an old house. We'll be using them again. read more

My building had a basement drain with standing water that wouldn't drain. We called Ron the Sewer Rat and were able to get an appointment for the next day. Jon J, the same tech we had previously, showed up promptly, and he remembered me and our weird drain and was able to complete the job very quickly and thoroughly. He explained what he found blocking the drain so that we could follow up (basically, coffee grounds & grease that people were putting down their kitchen sink drains) so we can prevent this from happening again. I also had requested they help by starting a quote for replacement of our laundry machine hoses & kitchen sink. Jon was able to get the hoses replaced at the same appointment with no extra charge! He took pictures for the faucet replacement quote, as that will require review by a plumber. Jon was very helpful, and I will definitely continue working with this company in the future! read more

John did a great job. He cleaned out both a floor drain that as far as we know had been clogged for years and the main line. The scheduler provided an estimate while scheduling and that's what I ended up paying. I've used Ron the Sewer Rat before and I'll use them again. read more

I have used Ron The Sewer Rat before a few times, and was very happy with how reliable on time, and the good value of the service was. So when I had an issue, I needed to call again. I was surprised to find that the system was different. The company is not owned by the same person and now is on a pricing structure. So instead of being paid by the hour, it was $230 to clear out each drain they don't tell you this before hand and you find it out after you've agreed to pay them for showing up at your house. read more

Jeff and Z did a great job clearing a very tricky kitchen drain. I highly recommend using Ron the Sewer Rat

Able to schedule easily online and they called to confirm services requested. They sent a quick bio of our technician with a photo when on the way, which I really appreciate! Our technician Nick was excellent at letting us know which of our concerns needed to be addressed. He was knowledgeable and very efficient. Would recommend. read more

Ron was out and I was not pleased with all their answers.  On the plus side, they were able to mark, with blue tape, clearly on the floor where the break is however, they do not do jobs that require going down 9.5' which is what we need.  They did give two recommendations of companies that would do the work.  I called to politely complain that $500 seemed like a lot for camera and marking and since I did say this was a commercial job (a church) that required digging up the pipe.  I was met with silence and "well you did get an exact marking of where the break is, but we mostly do residential and do not dig over 5'."  I wish that were made clear, I would not have had you out.  I said this was the first time I had not been pleased with your service, having used them at our last two homes. The next day I received a call from them, VERY apologetic, wanting to make things right. We discussed the issues and why their company was not equipped to do our repair. He followed through with references to companies that could handle the job. I recommend Ron TSR to anyone who asks. read more

Everything about the transaction was A+. Jeff the technician was punctual, pleasant, and communicated well. He cleaned up after himself, and did the job of cleaning the floor drain quickly and efficiently. I would not hesitate to use his services again. read more

Had drainage problem in the bathtub, call them and was able to get appointment on the same day. They give me a phone call first to let me know they were on their way. They text me ahead of time to let me know who was coming, a picture of the technician and small brief information about him. They charge me $148 very reasonable. It would of been 5 stars If I didn't had such a bad experience with the person on the phone who made the appointment. She wasn't even listening, felt like she was inpatient, rushing through everything. I kept repeating over and over again about my infor, which was fine, at the end she didn't even confirm the credit card information in her system and ended our conversation, she had to call back because she type it wrong "of course" totally would recommend the service maybe just schedule online appointment. read more

I've actually had to use them a couple times (for different reasons) - they are always very accommodating & professional! The tech Devon was polite, professional, very efficient but thorough, & communicated everything throughout the process. Because I was a repeat customer, they gave a discount! Highly recommend!! read more

We needed our main sewer line unclogged (thanks Richfield plumbing) because the spring roots in the ground were causing issues in our basement drain. We called a handful of people we got recommendations from and Ron the Sewer Rat was able to come and snake out the main line to get it all cleared out in literally less than 15 minutes from hanging up the phone to see if someone was available. It's been about a month since they came out and we've had no issues (knock on wood). The guy who came out also was super willing to answer any other plumbing questions we had, which is a lot because we've been homeowners for less than a year. Highly recommend! read more

Purchasing a home and called Ron for an inspection. Technician came out but couldn't scope because of roots blocking the line. He indicated it would have to be cleared first. I authorized him to do the work but he had only booked time for an inspection so would have to come back. I was charged for this initial scoping and would have to pay for another scoping tied to the cleaning. Such a scam. read more

A five minute process, big mess. I paid $148 wishing I made money like that! Cleaned it all up. Washed my hands in a still-clogged sink. They, crabby, sent him back to do it again. Nice guy, but really? A 15 minute job and another big mess. Twenty minutes for $148 and I had to clean the bathroom AGAIN -- TWICE! in an hour. And paid for the privilege! I'll use a different company. read more

Fixed a slow/clogged drain in the laundry room, will definitely be using them again! Easy to schedule an appointment online, great communication from both office staff and repair tech. They even called to offer us an earlier appointment if we wanted which was nice. They also sent text updates which was great. Repair tech Trent was friendly, got the problem fixed quickly, straightforward & fair pricing for the issue. Will 10/10 use again! read more

Loved my experience (as much as one can with a leaky overflow pipe and water damage). I had Roman and then John come by to fix a faulty overflow pipe from our upstairs bathroom (leaked and came through downstairs). John is a master plumber and just a peach. Really friendly, patient, and thorough. Both technicians were capable, on time, and communicative. read more

Called them up about a drainage issue. They offered to come over right away. The service man was friendly and efficient. He was here over two hours, fixed the issue along with a couple of other non emergency problems we were having. The whole bill was just over $100. Unbelievable! If you need a plumber in the cities, I can highly recommend this company. I know we will be calling them the next time! read more

Kyle called ahead of time, waited for me at my to be sold house, and was very respectful about brining equipment in, taking his shoes off, keeping things as neat as possible. He answered my too many questions politely and explained the process of getting video for the buyers to verify that the sewer had been cleaned out. He was careful about cleaning up and overall, a positive experience. I would hire this company again. read more

Jeff came over today. He inspected the areas I was concerned about, gave me helpful advice and did not charge me for his time. He was not willing to do work that could result in property damage. I am very impressed and will call them next time. read more

Called Ron the Sewer Rat based on recommendation of plumber to unclog a drain. Left a message in the early afternoon and they didn't respond until late the next morning,, almost 24 hours later! Good thing it wasn't an emergency. The only reason he gets any stars is the funny message on answering machine. But seriously, if you need help in a hurry think about calling someone else. These guys don't respond on a timely basis. Update to yesterdays review: Apparently if you leave a negative review The Sewer Rat in Ron really comes out. Shortly after my review was published yesterday, I was greeted by a sarcastic email complete with name calling. Hey, if you don't like my review, change your business practices, don't attack the people who tried to give you business! Geez, maybe you should stay in the sewer. read more

While these people came highly recommended by my sister-in-law, I was very put off by the subcontractor that I got through them. After coming in, checking things out and signing the papers, the subcontractor tells me that there will be an extra $75 fee because I wasn't upfront with him on the phone that it was the main line, and that he felt he was being taken, and that if I didn't like the new fee, he could just leave. With that comment, I was feeling like I was being taken advantage of because my sewer was backing up in the basement through the floor drain and that's what I told him on the phone! I'm not a plumber or a sewer guy, how am I supposed to know that I need to first figure out myself exactly what is happening before calling them? Now, to be fair, after the service subcontractor completed the job, he did drop the billed fee down from the new $225 ($150 for the main line + $75 additional fee for "hassle") to $180 ($150 main line + $30 for additional cable)... though that was also after bringing up that I am also a small business owner (though I don't know if he changed his mind because of that, or because he realized I was completely taken aback by his attitude and rudeness with him accusing me of trying to "take" him because I didn't make it clear on the phone that it was the main drain line?). Positives: They were able to come out the same day, they got the job done quickly (within the hour and 1/2 quoted) read more

After hearing terrible things about Roto-Rooter, I sought out a more ethical and affordable alternative to clean out our sewer. Ron the River Rat turned out to be that alternative. They were professional, personable, and affordable. They patiently answered all my questions as we ran a camera all the way through our sewer system. They diligently removed all the roots invading our pipes, going through on two occasions. They didn't try to sell me on anything we didn't need. What else could I ask for? I'll be seeing them again in a few years. read more

Two days ago our main sewer line was clogged up. It was Saturday, so I called Roto Rooter. They came out, charged me $250, got the problem partially solved, and tried to sell me other products. They also tried to convince me I had a serious problem on my hands. This morning it backed up again. I called Ron's after two friends recommended them. They came and actually did the cleaning correctly, took a video of the line to make sure there was not a serious problem, and charged me less than Roto Rooter did for their service. These guys are professional, fast, and trustworthy. I will not call anyone else. read more

Ron the Sewer Rat came recommended to me by friends when our main line backed up into our laundry room. I called and they were out within an hour or two. They did the job quickly and charged a fair price. Things to know: 1.) Their prices are on their website - and it's pretty straightforward 2.) Lee is Ron's son and the owner of the business and has actually been apprenticed and trained to do this very specific task. 3.) The guys that they send out are always very courteous. Call them first; you won't be disappointed. They'll even leave a reminder sticker so that you can call them annually for a "clean out" read more

Great job with cleaning out my main drain. Called at 830a and he walked out with job done by 130p

I called RTSW when I needed my basement drain main line cleaned out and a new drain plug installed after a TIH inspection before listing my house. RTSW came out the next available business day. Peter K. was my technician and he did a fantastic job- he spent about an hour cleaning the main line and everything was great. I was even surprised at the bill, I thought it was low and incredibly reasonable. A few days later after my buyer's inspection, they had a question about the plumbing in the house. I called RTSW to explain something to the buyer of my home in a written email , and Peter got back to me right away with an email that explained everything. RTSW is a great local business with excellent customer service. I would recommend them to anyone in Minneapolis looking for sewer / plumbing services. read more

You've gained a lifetime customer. Over the weekend, I noticed that my kitchen sink had a slow drain while doing dishes. After the water had all drained down, I thought that maybe gunk had built up in the p-trap but I took it apart and nothing was there. After assembling the p-trap, I went down to our laundry room which is directly below the kitchen. Shock overwhelmed me. The dish water that slowly drained earlier, was backed up in the utility sink flowing into the floor drain. I then grabbed a 5 gal bucket and started dishing out water from the utility sink and the floor drain. Come to find out, the laundry room's floor drain was clogged. Peter who came out to unclog my floor drain, was very knowledgeable. He did the job with a smile and we shared some stories. (Felt like a buddy who was just helping his buddy out) I wanted to share a beer with him but knew that he was too professional! Hahahaha. read more

The 2 technician's who cleaned my nasty clogged drain were worth every penny! I'll never attempt to clear a drain myself when these guys are a phone call away! read more

Ron and the boys are the best, honest great quality work, and reasonable, They do wha they say, and do it righ the first time.. Highly recommended. Phil Hankland read more

My sink was slower than molasses running uphill in the middle of winter. Those 65 year old pipes had a bad case of arteriosclerosis and it was too late for the lipotor, I mean Drano, we had to call in the big guns. No 25 foot hand cranked snake was going to do it ... This clog was deep, mucky and has moved the whole family in and didn't want to leave. No snake, but we have Ron the Sewer Rat on our side. Dispatching his faithful friend and co-worker Rod he appeared in his blue rat mobile at the appointed time later the same day! Loaded with more tools than an Ace Hardware on steroids he quickly got to work. Moments later the water was running down the sink and not backing up, and he cleaned up after himself so well that my mother in law didn't even complain.. Quick, reasonable and personable. The only thing that would have been better had I gotten a sticker from my plumbing super hero ... but that will give me something to look forward to next time should I ever need to call. Yes, 5 stars for the clog busting superstars read more

Okay, here's the bottom line on Ron the Sewer Rat. Having problems with your sewer line? Just call Ron. Period. I have a rental house in Minneapolis. My renters called a week ago to report problems with the main sewer line backing up when they were doing wash. I went through FOUR companies trying to get this fixed. Here's how it went. 1) First company didn't do the job correctly. Told me that they had cleared the blockage, but the problem repeated a few days later. Turns out that they had only used a 4" cutting blade when they should have used a 6" blade. Blockage was never completely cleared. They refused to come out again to fix the problem, even though their work is supposedly warrantied for 1 year. 2) Second company was rude when I first contacted them, but a friend had recommended so I decide to give them a try. I schedule a service time, but the guy never shows up. I call him back and he curses at me over the phone. I hang up. 3) Company #3 shows up, and tells me that they're unwilling to attempt to clear the blockage with their snake. Instead they try to upsell me on a $10,000 to $15,000 job to replace the sewer line. FAIL! 4) Finally I find Ron the Sewer Rat and give them a call. They were BY FAR the friendliest of the four companies and their dispatcher (Mike) listened carefully to me as I described the problem. He was flexible with scheduling, and the technician showed up ON TIME. He stuck with the job, and spent two hours clearing out all of the heavy roots that were clogging up the sewer line. Thank you!! These guys are courteous, friendly, knowledgeable, and effective. I would recommend them to anyone without reservation. 5 stars. read more

I too was suspicious of a company named Ron the Sewer Rat, but I decided to trust my fellow Yelpers and I'm glad I did! I called them up in the morning and left a message and they called me back within about an hour and was able to get out to my place later that same day. I think he wanted to send someone out right away, but I had an appointment later and he said it was no problem to schedule around it. The guy that was sent to my place was patient and answered all my questions. He didn't talk down to me or try to talk me into additional parts or services. I felt the prices were fair and reasonable. So bottom line, my main line was clogged in the morning, Ron the Sewer Rat came in the afternoon, and in the evening all my drains work. I would call them again and recommend them to anyone who has plumbing issues. read more

I was very disappointed in the services I received last fall/winter. I left a voice mail but never received a return call. I spent twice as much and 2 service calls to have the same done as with my previous sewer expert. I only called on Ron's because a neighbor recommended them. It hasn't even been a year and I am already experiencing the same sewer issues as last fall. We have lived in our home for a number of years and prior to using Ron's, the clean out would last at least 3 years. I too am a small business owner, which is why I wanted to shift my business to a like-kinded enterprise. I will be returning to my old service company with pleasure. read more

I used RTSW 2.5 years ago for a basement floor drain that was backing up and I didn't hesitate to call them again when it started happening again now. A friend of mine, who is a plumber, originally suggested them. I called on Friday morning, the phone was answered by a friendly and professional person and I was offered an appointment window early Friday afternoon, which was awesome. I had to work though so I tentatively asked about a Saturday time and that was no problem. Peter called about 20 minutes before showing up and did a great job of explaining what needed to be done. He spent a little over an hour working and he was on his way. I'd use them again and recommend them to my friends. Note: 3% charge for using a credit card (so I paid by check) read more

This guy is awesome! Much cheaper and cleaner than Roto Rooter. Very fast service! He even showed us how to fix the problem so that we wouldn't have to pay for it again :) read more

Affordable. Timely. Have unfortunately had to use them on more than one occasion for emergency-ish situations but they have responded quickly and charged reasonable fees for their services. Literally beats the $#!* out of Roto-Rooter. read more

Fast, friendly, professional, good rates. Even threw in pointers that might prevent future service calls. Recommended if you've got clogs.

We called RTSW because our floor drain backed up twice this month and flooded part of our laundry room. The person that took our call was prompt, straight forward and helpful. Great thing about this plumbing service company is that they do Saturday morning appointments or calls! Super awesome for those who work full time or cannot do weekday appointments. Peter was the guy that came out to assess our issue, he called 20 mins before showing up and was right on time. He was able to pin point the cause of our floor drain backing up which was due to build up of grease, lint and garbage disposal sediments. Also he told us that it was the previous owners not cleaning the floor drain for around 15 years! Peter was great - taking his time to look around and educating us on tips to not only prevent but maintain our drains! Peter also cleaned up and sanitized the area after he was done. The service only took roughly 45 minutes and initially we were quote $ 175 but the bill only came to $ 125! AWESOME! Hopefully no other issues come up in our home but if they are plumbing related, we will be calling on RTSW stat! Thanks RTSW! read more

Ron the Sewer Rat specializes in drain cleaning for old houses in the Lake Nokomis area which is where I live. Every step of the process of having my main drain augered out due to tree roots was terrific. Mike the scheduler checked with me several times to set and confirm a convenient appointment and provided detailed cost structure. Aaron (I think that's his name) was the "Ron" assigned to my situation and he called in advance of the appointment letting me know exactly when he would arrive, cleaned my main drain, tested the system, and took great care to wipe up after himself and leave my house without a trace of him having been here. I need to have this kind of cleaning done every 2-3 years and it's always been 3X what Ron the Sewer Rat charged me. I'm putting their company sticker in the closet over the drain line access so I'll be sure to hire them again. read more

New homeowners, we woke up to our basement drains backing up. They were able to get us in same day to clear the roots from our pipes, which was likely overdue. Clean, courteous, informative, professional and prices were reasonable. We'll see you again next year! read more