We have had the Sewer Rat team out to our house before and were extremely pleased with the result. We especially appreciated their down to earth pricing and approach after having a "bigger name" plumber come out and quote us over $15k for redoing our entire system. Our annual main sewer line cleanout was $380 (a fraction of what we've had to pay for emergency services in the past, SUCH a deal) - we live in an area where our pipes are made of clay, so roots grow through the pipes and we need to get them cleared out regularly. We are going through a lot right now - we have an infant, I am postpartum, and our house is a mess right now, but the technician took it in stride and even talked with us about their kids. I appreciate the kindness and professionalism from their team and would wholeheartedly recommend this company to anyone in need of their services. read more

The work that I eventually had R.T.S.R. do was very solid. The guy that did the work showed up on time for both the initial quote and the actual work. The work that was done was, to my eye, top notch, and I have no complaints at all. The item preventing a five star review is in that I'm not a huge fan of the initial quoting process. I was informed prior to arrival, that there would be a quote fee, and that if I went with the job, that quote fee would be applied to the final job (effectively eliminating the quote fee). I hate it when companies do this, as it feels like I'm being pressured to not seek competing quotes. But I also get it: people don't work for free, and sending someone out takes gas and time that could otherwise be generating revenue. So as much as I don't like it, as I said I get it. What I don't get is that a couple of times the guy that came to do the quote (and eventually did the drain work that I needed done immediately) needed to call a master plumber a couple of times, and for a separate job of galvanized supply pipe replacement, a quote could only be provided in a range without an on-site visit from said master plumber. So that's where I have a bit of a sticking point - if you want to charge for a quote, that's totally fine. But don't send people that can't provide a total quote without being to consult with a master plumber, and can't provide a complete quote for the scope of a job. If you want to send out junior plumbers to handle basic quote work, that's totally fine. But you can't have your cake and eat it too. If you want to send a junior plumber, those quotes should be free, with the paid quote coming when a master plumber has to take a look. I would totally recommend R.T.S.R. to handle any plumbing job, but I really do think their quoting practices need a bit of an examination. read more

called to have a gas line cut and capped. They came the next day in the window allotted. Gave a reasonable quote and the job was well done. I'd recommend them. read more

We've used Ron the Sewer rat a number of times now for biannual sewer line checks and root removal. Their techs are always the most personable and friendly guys. Larry just left and was one of the most pleasant guys I've ever had work in my house. Great communication. Top notch work. Cleared a gnarly root ball from the sewer line. Highly recommend. read more

Tech came on time and was a great communicator. we had to have our main sewer line cleaned out and he was above and beyond professional. I would highly recommend to anyone! read more

I called the ol Sewer Rat and Gerve was at my door step within an hour. He had a great attitude, was funny, and a joy to be around. He communicated everything with me and left the place cleaner than when he showed up. Thanks again Sewer Rat read more

We have aggressive maple trees, always getting in our sewer line and making trouble. Ron the Sewer Rat has helped us knock them back a few times over the years, including today. The company sets clear expectations for timing and cost, and meets them 100%. The original Ron retired a while back, but it seems everyone they hire has the same commitment to service he did. I recommend them to anyone. read more

We've worked with Ron the Sewer Rat a few times before, and I highly recommend them. Expert service. NO upselling (that's a rarity). Price is fair. The plumber knew his stuff and talked through it with me all along the way. NICE! read more

Office: friendly and efficient Technician : Michael - friendly, organized, cognizant of wearing appropriate gear for entering the home with our floors utilizing shoe protectors etc Used Ron for every drain issue I've had since owning my home for 10years read more

Very professional and courteous. Made sure everything was clean before he left. Will use again if the need arises.

First time using RTSR. Efficient from start (calling in) to finish. Michael, the tech, was on time, very pleasant & did a great job. Was quoted a price before the job was started. It took Michael less than an hour to clean 2 drains. In regard to that, I think the price of $365 was high, but I had nothing to compare it with & the job was done well. read more

Thank goodness these gentlemen knew what they were doing and had the equipment they needed. They showed me on the video monitor where the roots had broken through, and were able to cut them with a chain machine that didn't damage the previous "liner" on the preceding pipe. Other companies had come and looked at it, and then said we don't have the equipment or guys right now to do it. The price was reasonable, especially comparing what others had quoted me. So I'm satisfied with their work and the communication with them. read more

Ron the Sewer Rat always provides great customer service, explanation on what they are doing, and overall very good responsiveness. Easy to book with online appointments! We've used them for main drain maintenance and recently kitchen sink was not draining after vacation! read more

Elmir was knowledgeable and friendly. He answered all of my questions and even advised me on a potential issue he saw in the utility area. The item I needed fixed is now fixed and in full working order. read more

I'm a realtor and needed a sewer clean out (tree root) and scope and I needed it yesterday so my buyer could know whether or not they wanted to buy the house. This company answered the phone, A, and were so highly knowledgable, friendly, organized. They made it very easy to get my buyer involved, the seller involved, the other agent and yet have it all be smooth and easy. The technician was amazing, very friendly, wore booties on his shoes, closed the door between equipment haul ins so bugs didn't get in the house, explained the scope in words I could understand and explained it again to my buyer without a problem. The price was as was quoted on the phone. They will now be in my first to call database! read more

I requested a tub drain cleaning, My technician said he would give me a sink and tub cleaning for the same price. Once done with the cleaning we had a major leak from the sink that destroyed our dining room ceiling. They sent the technician back with his supervisor and they put a camera and said the house is old and it probably was a cracked pipe. They said a plumber could come out a week later and give me a quote. At the time he said if it's not a cracked pipe they would be responsible. So I took out the the vanity and the wall it was just a coupling that the cleaner had knocked loose while trying to shove the snake down. All I asked was for a refund of the cleaning and said I would put the ceiling and wall back together. They said no. read more

Ron the Sewer Rat - Coupling location - Plumbing Near Me - Eagan, Minnesota

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I could not be more pleased with my experience! They were able to come out same day, in just a matter of hours, and quickly remove a cap that had fallen down my shower drain at a fair and reasonable price. Everyone from the call center to the technician was kind, professional, and knowledgeable. I highly recommend them and will definitely be using them again if ever needed. read more

Ongoing drain clean outs are always handled promptly and efficiently by well trained technicians! Garvin A was especially concerned and thorough, explaining answers to all our questions. We call them about twice a year. Perfect. read more

Nick was really great! He did all I needed and plumbing in an older home is never easy! He was very courteous and did his best to be quick. He also great at communicating the charges which seemed reasonable. Very happy with Ron the Sewer Rat business and specifically Nick for the service today! read more

I had this company out 2 seperate times to check on water dripping into my garage. Told them I was pretty sure that the leak was coming from the guest bath shower. I spent over 1000 dollars to have them tell me they could not find a leak and they thought it was condensation in the duct work. I had another plumber out today and they found the leak right away in the guest bath shower. read more

We use Ron the Sewer Rat as needed for cleaning out our drain pipe. As always the technician is professional and does an excellent job of explaining what they are doing and offers suggestions for maintaining clean drains. We have never been disappointed! read more

Had my annual clearing of my main pipe and Garvin from Ron the Sewer Rat was terrific! He was on time, professional, explained everything clearly, handled the job quickly, and overall was A+ in every possible way! I am a devoted Ron the Sewer Rat customer and would never go anywhere else (too funny, while Garvin was here we noticed a competitor's truck - you know the one who chime on the ad's "we need a ...." - parked across the street and I felt bad for whoever it was because they were missing out on Garvin and Ron the Sewer Rats AMAZING service and pricing. These guys are the best and you won't be sorry if you have the need of their services. Call them and you ca. thank me later! read more

Ron the Sewer Rat - Using the camera to check the line after cleaning - Plumbing Near Me - Eagan, Minnesota

They were wonderful. John, their master plumber, went above and beyond in helping figure out what turned out to be multiple problems causing leaks from my bathroom into my livingroom ceiling. He did what he could to resolve the plumbing issues and made sure I knew what to do about contributing issues. He was not going to leave until he figured everything out for me. I was very grateful and he helped avert future problems I would have had. Highly praise the work. Had worked with Hessian Plumbing in past years, prior to Ron the Sewer Rat taking over, and was not always pleased but have had them out twice now with the new owner ship and highly recommend them. read more

Erik was great! Right on time, extremely polite (he even removed his shoes) and knew what he was doing. Sink works great now. I wouldn't hesitate to hire Erik and Ron the Sewer Rat or recommend them to my friends. Great work and very reasonable price! And I can brush my teeth in the bathroom again! read more

Within a few hours of my call, a technician was at my house. He walked through each step in the process, explaining what he was checking for and asking questions. He was able to identify the problem and schedule a follow up with a different technician to address the issue. He explained clearly what was happening and when he left I felt like we had a clear plan for correction. read more

Great experience with Gerve. He did a great job, was friendly and professional, even though getting access to the clean-out was quite a frustrating experience (no fault of his). read more

I think the reviews speak for themselves! Great experience from start to finish here. We needed a sewer line cleaned ASAP and they were there the very next day (found the clog at 8PM the previous day). Kyle came to our rescue and even let me watch the entire process so that I could learn what he was doing and why. We unfortunately need a sewer line repair as there was a breakage but he was able to provide some great references! The unclogging and sewer scope combined were about $500 total but from what I've been reading online, that's quite reasonable, so I'm happy with the service! Will definitely be calling these guys again if I have any plumbing issues in the future. read more

Always my go to for sewer clean out. Very professional, friendly, knowledgeable staff. They have saved me from tree root back ups for years now. Highly recommend. read more

i sm selling my property and Steffon was the the prepresentstive that performed the sewer drain cleaning and video of the cleaned pipes! Steffon was professional, polite and explained everything he was doing! He explained the process in detail as well as the billing of the project! The cost was appropriate for the work we ordered! He is a excellent representative of the company Ron the Sewer Rat! Thank you! read more

Tim was great and because of his years of experience, we were able to save some money. We initially were not able to get the service we needed but with Tim's problem solving skills, we were able to get what we needed. Thanks Tim read more

Online request for service and phone call confirmatio and scheduling with Ron the Sewer Rat was easy and painless! Nicholas He was our technician and he was very polite, professional, knowledgeable and clean. He took time to show us the scope before clearing roots from our sewer main and explain the condition. He gave us an honest evaluation of the health of our sewer main and made a reasonable recommendation we get this work done every 4 years. Highly recommend Nicholas He with Ron the Sewer Rat Drain Cleaning. read more

Reliable service. Experienced technicians. We will always use them, they do the neatest work and get the problem fixed. Always communicate as to when they will arrive, excellent communication. We are totally satisfied! read more

Nick was able to come in first thing at 8 o'clock in the morning, and thoroughly cleaned out the kitchen drain all the way down to the stack. Excellent price, and very clear information on how to maintain the drain in the future. read more

Tim, our service guy, was awesome to work with. I highly recommend these guys. A little pricy, but no complaints.

We are so grateful for Garvin who added us on to his schedule at the end of a Saturday to address an urgent matter. He went above and beyond to make sure the issue was addressed, explained what he was doing, and did it all with a kind and professional manner even though the job was extra challenging and took 3 hours - well into the evening hours. read more

Set up a service call and they were on time and the technician whose name was Tim was phenomenal. Explained exactly what he was doing every step of the way the service was unbelievable A+. highly recommend this company if anyone's looking for this type of work, we could've asked for better service and quality. They are above the rest. Thanks again Tim for all your hard work. read more

Hi. When I contacted Ron the Sewer Rat call center they give you a price, length of sewer line and time it takes. Know that the price is an estimate not a certainty. This is not stated on that initial phone call for an appointment. It is when the technician steps onto the property the "real" price is determined. The first question and statement made by the technician was my sewage stack was in a location in my basement that may mean its more than 100 feet from the street. I may pay more. I live in a 100 year old home in South MPLS it can easily be googled mapped to determined its a standard distance from the street. I also have lived here for 42 years and never had these questions asked before upon receiving this service here in the city. The second statement was it may take more than 1-1/2 hours. Two reasons because of unexpected roots and stuff found and I was asked by the technician how long it had been since my last clean out. This needed to be asked by the initial call center if the length of time since the last clean out was important in terms of price quoted. This time limitation was not described initially by the call center as the limit of time, according to the technician if it takes more than 1-1/2 hours I pay more. Then when I said that I intended to pay $380.00 for my drain clean service for my home that was quoted and no more. That I have lived here for 42 years and have never had these question asked by the technician on site to do this task before. The technician became upset with me because I was upset. The technician played my initial recorded message to the call center in front of me. I guess it was to prove the call center said it was an estimate not a quote. My recorded message the technician played did not prove his point it proved mine. This whole experience strikes me as a scripted sales job. Not a company that makes an assessment of your request and wants to do a job for you at a fair quoted price. I will not be hiring Ron the Sewer Rat again. This is because of the company policy and its communication not because of the job done. I will now know more questions to ask the next time when calling a company to do this job. The technician was just following the script and I assume did a fine job. A job I never would want to do. I just wish the company had more interest in being honest at the beginning phone call when initially making an appointment. I would of appreciated that done at the front end not while the technician was on site. It puts the homeowner in an awkward position and only protects the interests of the company not the homeowner. read more

Leo did a good job with a rough in valve, bathtub faucet and trim installation that was difficult to access. Would recommend his service. Fair price in comparison to other plumbers I got quotes from. read more

The technician who came was very efficient and easy to work with. Unfortunately, I noticed a lot of spray from the drain on the bathroom door and all over the hanging robes and towels after he left. read more

I was able to schedule an appointment easily , I was alerted when the technician was on his way and the technician went to work right away after explaining his thoughts as to the issue. Jaydin, the technician was very polite, did a great job and made sure to clean up after himself! read more