they sent me a technician on the same day sooner than promised and he took care of our kitchen sink in 10 min. he even helped me with paperwork for choicewarranty. read more

Erik took care of everything we asked for. Cleaned the main sewer line and a slow draining tub. Very friendly and efficient. There's a reason we never use anyone other than Ron the Sewer Rat. read more

Very satisfied with this plumbing company sent out by Ron the Sewer Rat company. They are reasonable rates, professional, reliable and reliable. read more

Quick service response, very clean and neat with a Satisfactory job. Pipes are clear and working read more

Both Office Manager Cori & Michael the Service Tech were top notch. Micheal took the time to explain all he had done to make sure the job was successful. Top Notch ! read more

The technician, John, was very professional. He did the requested job in a timely manner, notified us before arrival, and cleaned up after himself. Bonus: he was a nice guy too! Very satisfied. read more

We needed to replace a toilet and from the initial call for service through the entire installation the communication was courteous and informative. Nick, the plumber was efficient and kept us informed at each step in the process. I couldn't be happier with the whole experience. read more

Love the business name (he is from Belgium) and the service we got! Clean, friendly, fast....what more can I say?!

Quit using plastic water shutoffs for sinks, toilets etc, they crumble in your hand and don't work!

I would not recommend Ron the Sewer Rat to anyone. I had a bathtub faucet that was dripping, so I scheduled a service call. The first technician couldn't fix the issue because it needed a cartridge, which they didn't have. He was also supposed to check the other faucets in my house for dripping, but all he did was touch under them, say they felt wet from calcium buildup, and then included that as an "inspection" in his report. Since we had to wait for the cartridge to arrive (which I ended up ordering myself), he reinstalled my old handle incorrectly. This caused me to lose hot water for about a week. The handle was also left loose and eventually fell off. I was charged $250 for this visit. When the part arrived, I called them back to complete the job. They insisted on charging another $250. It took several phone calls to explain that this was a continuation of the same issue and should not be billed as a new service. They refused and only offered a 10% discount on the second $250 charge. During the second visit, a different technician named Jonathan completed the installation of the cartridge, new faucet, and shower. Jonathan has done many plumbing jobs in my home, and I completely trust his work. He is thorough, efficient, professional, honest, and friendly. His work is flawless--he doesn't settle for anything less than perfection. I was charged $530 for the second visit, bringing the total to $780. I understand this was not Jonathan's fault, but based on this experience, I believe Ron the Sewer Rat operates in a questionable manner and would not recommend their services to anyone. read more

Johnny was out to do and plumbing work for me today, and he did a great job! He made some quick adjustments in one of my toilets to get it flushing better, and then replaced a kitchen sink/faucet and removed a garbage disposal. The company also helped by offering suggested products and I'm so pleased with their recommendations! Everything looks great. I'm a repeat customer and am grateful to have someone reliable to call for plumbing help. read more

They are on time, explain exactly what they are doing, ask clarifying questions, and do the work quickly. Be prepared to pay at the time. They are not the cheapest, but when you factor in the quality of work, it will feel like a bargain. read more

Terrible service, "John" left water dripping on our sub-floor EVEN AFTER I asked him to double check the dripping I saw, He said it would stop on its own and left. I put a bucket under the drip which was half full after several 3-4 hours. No job invoice,,, just lazy effort and risked serious damage to our sub-floor. Total rip off!! Shame on these guys. read more

Nick R was fantastic. He was able to quickly diagnose that we had a clogged interior sewage line, clearly explained what he needed to look at and how much each action would cost and fixed everything. He had to pull the toilet to get access and then also found out where the designed access point was (we had no idea) without having to drill holes in any walls or do anything destructive. He also found that our trap was installed incorrectly (cause of the clog) and was able to fix that for us while also explaining that our toilets were the type that tend to run and what we could do to minimize that. He did that all while not damaging or dirtying the house. Overall great experience. read more

Friendly thorough efficient very satisfied with result, would recommend highly- quick response time and good advice for ongoing maintenance needs read more

Had another plumber fix pipe under sink, leaked again after 6 months. Hessian plumber Jonathan figured out problem, Reconfigured and Fixed pipes good, removed garbage disposal, quite friendly, nice clean up done. read more

Hessian Plumbing came out the same day we called. They quickly fixed our situation, explaining what they would do and the cost along the way. John was very friendly and efficient. We are very happy with the result and would highly recommend them. We will definitely call them with any future plumbing needs. read more

10/10 completely recommend they go above and beyond they came here after hours and stayed late into the night. and they've been back every day since to make sure we can fix everything from the bottom up so it never happens again- they've helped me every step of the way from making sure we weren't displaced out of our home in an emergency by staying after hours and throughout the night- all the way to making sure I was documenting everything correctly for insurance. When I say these are the people you want in an emergency I'm telling you the honest to God truth!!! do not go with any other company. Ask for Alex he is amazing! read more

I'm really happy with the help that Hessian provided with my small repair. I called their local number and the helpful and pleasant agent got my appointment on the books with no drama. The automated systems sent helpful and succinct appointment confirmations and reminders without subsequent spam. John B arrived at the door as promised and pleasantly got to work. He was properly equipped for my job, explained the Hessian process, and quickly completed the job. You could tell that he knew the tricks that only a pro would know to get a perfect result. I would recommend job to anyone, and wish that other service providers were as knowledgeable and professional as he. He worked like a national park ranger - he packed in everything he needed; and left leaving no trail :-) I am really glad I called Hessian (I hope they keep the name!) . read more

Mike and the Hessian Plumbing team are worth their weight in Gold. After a toilet sprung a leak over the weekend, I called around to 5 plumbers Monday morning trying to get ahold of someone to come find the issue and fix it. The first company to come out was not Hessian. Gosh, I wish it would have been! That would have saved me $99 and a lot of worry. The plumber who shall not be named quoted me minimum $1200 to fix the toilet and two valves I requested a quote on, but came up with a laundry list of other "urgent fixes". The scare tactics and price tag made me uncomfortable (10K of fixes?!). I called Mike in tears to see if could get a second opinion. He talked me off a ledge and restored my faith in the profession. His quote for the toilet and valves was in the 400 range, ended up being $740 because they had to replace a pipe they didn't know about until the toilet was removed. So - more work for about half the price quoted. While they were here, the plumber also peeked at a few things from the urgent repairs list from the other company and reassured me that none of it was truly urgent. We found a few items that can be put on the someday list, but nothing dangerous or urgent at all. Hessian plumbing has fair and transparent pricing, they are NOT pricing on commission to find things that don't need to be fixed like some other large chains in the area. read more

Very satisfied. Leo, my technician was excellent. He carefully reviewed all three of my needs and gave me educated explanations on the solutions. The work was done in a timely manner and his clean up was excellent. I highly recommend their services. read more

Jeff did an awesome job and was in and out in no time. Bathtub drain cleared, problem solved.

I can't say enough great things about Hessian/Ron the Sewer Rat. I had an unexpected leak that turned into needed to replace all my water lines. The company and the plumbers were amazing. They were honest about what they could do without giving me an outrageous quote. I was told by other companies that the problem couldn't be fixed without a major cost to me. The team at Hessian not only fixed it but didn't put me in debt for 10 years either. They're all really kind and personable, too. I would highly recommend this small business. Special shout out to Kate, Leo and John. Thank you, all!! read more

I'm updating my review from 1 star to 5 star. It took me a while to connect with Mike. However, Mike took care of the project once we got connected. Matt, who actually came to my home, was awesome. Matt did an awesome job at a very reasonable price. Please do not waste your time searching for plumbers. Call Hessian or send email to Mike. I'm a happy customer. This is not about their work. I received very good review about the work from my friend. I have few projects and called couple of times. I also sent email. Didn't hear anything from them. I am looking for someone else now. read more

I had replaced the faucets on one of our sinks which fixed a leak but then I noticed the hot water supply line was leaking at the shutoff. I was concerned it was maybe more than I could deal with so I called Hessians. They came on time (John) and after looking at my problem, fixed it in about 15 seconds. (Nut behind shutoff handle just needed to be tightened, I had no idea...) They did not charge me for the service call. That is above and beyond, professional service! Hessians will be my number one call next time I need plumbing work. Thank you! read more

A++ to Hessian Plumbing and Mike! My husband has replaced lots of toilet flappers, but we had a feisty flapper/toilet that wouldn't cooperate (plus a broken emergency shut-off valve). Looked on Yelp for a plumber and saw that Hessian Plumbing was recommended. I spoke with Mike -- he was friendly and had an opening that worked for us. Mike came by today and fixed the toilet in under 15 minutes. Total pro. Thanks, Mike! read more

John was so great to work with - answered all my questions and up front pricing. Excellent work, (fixing some leaks) and very reasonable pricing. Appreciate their integrity, value and quality work. This company is a breath of fresh air in today's world! Thanks Hessian!! read more

Prompt, courteous,fair, quick. John did a great job working down my punch list of toilets,sinks, shower problems. What more could you ask. My new go to plumbing company. They were willing to come the day after I called. Offers military discount. Call them, you will not be disappointed. read more

I had a minor plumbing emergency last night, and called Hessian Plumbing first thing this morning. They were able to fit me in and made the needed repair! Wonderfully quick response!! read more

I have used Hessian plumbing a few years ago at my commercial site. Pipes had frozen and I needed very fast service with a remodel. Mike was referred to me from Galaxy Electric whom I have used and trusted for years. He did a great job then. Now I had an issue af my home with a hot water heater. It had been leaking for a bit but as time had gone on I grew frightened that it may explode with hot water everywhere. I place a call to Mike early in the morning and by the afternoon the new one was installed. Wow! That is awesome service! No need shopping around I stake my reputation on this guy. Couldn't have been a better experience. I COMPLETELY TRUST and RECOMMEND this company. TAMMY KING read more

I do a LOT of my own housework, will do nearly any plumbing not behind the wall, and I am very meticulous when it comes to work being done on my house. I have had Hessian Plumbing out several times to do small work behind the wall/replace a water heater/put in a home water filtration system. Matt always comes to do our service, and I could not be more impressed. First, because the company doesn't water a ton of money on advertising, prices are very fair. They are upfront about pricing - most jobs are hopefully and then a few were fixed price. They are punctual and responsive. The company is highly professional and Matt has always done outstanding work. It is good to have a plumber you can trust, and I can say you can trust Hessian Plumbing. I love it that this is NOT a big chain, and it shows because the people who work here take real pride in their work. I will never use a different plumber. read more

We have used Hessian Plumbing many times over the years at both our Eagan homes. They are prompt, courteous, respectful, knowledgable and fair. I would recommend them to anyone. read more

John showed up within the time window I was given, wore a mask, and did the work with zero issues. They also quoted me a price over the phone which was very reasonable and charged me that exact amount when they finished. Very happy with them and I highly recommend. read more

We had Hessian come to repair plumbing issues two times over the last couple years. First for a burst pipe in the garage ceiling and the second to replace a old, cracked, leaking pipe. Both times the plumber was pleasant and the work was completed quickly. In addition, each time I was surprised at the low cost of the project. They are the only plumber we plan to call for future issues. read more

I hired Hessian Plumbing to install some new faucets and a 3M water purification system. Mike, the owner, was very friendly and helpful. The actual plumber was on-time all three days and seemed proficient. Everything works. The pricing was a straightforward hourly rate + parts. read more

I called them at 7 AM on the Monday after Easter. I had never used them before but they had a lot of excellent reviews on google and they opened at 7 AM. Mike answered the phone and had Matt at my house at 8:40 AM. Both were extremely professional, the work was done quickly and efficiently at a very reasonable price. I could not be more pleased with the service that I received and Hessian will definitely be the only plumber we will use in the future. read more

Don't expect any level of service if they are busy. Tried for a week to get them to come out and quote a bathroom rough-in, left several messages and they couldn't take 5 min to call back yet they strung me along via unproductive emails instead. I gave up and found another contractor. read more

Needed to have our water heater replaced. It was dated, starting to rust on the bottom, and wasn't providing adequate hot water. Without hesitation, we called Hessian Plumbing as we have used their services before and had been very satisfied. Mike and his team are awesome! He was able to work with our schedule and quickly set up an appointment to have John come to our home to replace the water heater. John arrived within the stated time frame. He was courteous, very nice, professional, efficient, and extremely knowledgeable. He explained exactly what needed to be done; and took great care in protecting our floors and carpet while taking out the old water heater and bringing in the new one. In the end, Hessian's price was fair--exactly as quoted, no hidden costs. We highly recommend them! read more

Unfortunately this individual was not licensed to work in St. Paul so was unable to replace our hot water heater, however he did still offer some advice and a quote over the phone to give me a ballpark idea of what to expect, even though he knew he wouldn't actually be able to perform the work. I was impressed that he would go that extra step. Some plumbers I've spoken to during this process have been far less polite and helpful. read more