The team member I spoke with seemed disconnected from the job. Didn't listen as to what I was…read morelooking for. When we finally connected, she scribbled some prices for internet plans on a piece of paper. I asked her for the paper and she told me that I could write it down mysell along with the information on the plans. When i told her that I wasn't going to write all that down, she finally offered to make me a copy. (not sure why she couldn't just give me the paper?). she left her station to go make the copy and after disappearing for 7 minutes I decided to leave as this was substandard customer service. Not sure if she ever came back with the copy?

Apparently appointments mean nothing to this store and customer service. Why ask us to make one if…read moreyou don't plan to honor it?

Mark Electronics has been my security provider for more than a decade. As I moved into a new home,…read morethey seamlessly setup our new home alarm system, ensuring we had the appropriate setup to keep our family safe. I also recently utilized them for a fairly complex audio video project. They delivered on time, on budget and we now have a home filled with music and high definition. Thanks Mark Electronics!

There is no better company for electronic installation, HANDS DOWN! I filled out multiple contact…read moreforms to get quote from multiple companies, and Brett at Mark Electronics was the first (and only one) to call me to get more information. Not only that, but he came out to the house multiple times to make sure he had the right details and measurements to make installation a breeze. Then, when it came to installation Ken and Sevan were as nice as could be, professional, got the job done in a timely manner - and were so careful and considerate to our home. Can't wait to have Mark Electronics out again for our next project.

ISSUES WITH HOME PHONE LINE…read more This communications company is shocking. Our family had a phone plan with them for many years however, one day they turned our service off and allowed another company to "take" or "port" our phone number without our consent. We went as far as calling their 8 different phone numbers, emailing 3 different departments within their organization, and chatting with someone via their chat service. Until today, this issue is still not resolved. My elderly family members are very emotionally disturbed over this issue. Many family still hold dear the value of having a home phone number. We thought this company was professional and upright however, there is is a possibly we are mistaken. Dear Clear Rate Communications, please respond to this message. Our family would like to resolve this issue.

My sister has this service. That's another story. She has had no ability to make outgoing calls for…read morea month. When I finally got in touch with someone on a terrible line a work ticket was created. She got instructions to remedy this but that did not work. It is now impossible to get in touch with their customer service department or to create and email request. Their phone system puts you in an endless look. I don't think anyone is actually there. I would like a return label for her equipment. Also would like instructions on disconnecting service so she can have am more reliable phone carrier. With her same number, This is beyond frustrating. Less then one star. Zero stars are appropriate l!

Scammers. quote you a price and bill you a totally different price. Tried to remedy the situation…read moremany times, spending hours in the store with no satisfactio.

I went to the T mobile at their new location at 975 S Rochester Rd with my son to upgrade his…read morephone. Jake was hands down the best T Mobile associate I've ever worked with! Jake made this daunting process easy and quick! I will never go to any other location! If you want outstanding customer service, visit Jake at this Rochester Hills location!

Yikes! Went in and was told a "corporate office" "might" be able to help…read more.. While I was there a gentleman came in and was told the same thing. Let's make an art of not helping!

Great service from a great team of people. Blake, Brandis and Kevin were excellent. They advised us…read moreon our phones and plans, plus helped when we stopped in and had usage questions. The facility is clean, attractive and conveniently located.

Tee and staff were extremely helpful. This location is under new ownership, so expect better…read morecustomer service than in the past. Tee did great at explaining all of our options. Highly recommend this T-Mobile location.

Tyler sold me a new ipad 9th gen a week ago. He made it super simple. He said for only $20 a month…read more for the data plan, its an ipad on us. I would not pay for the device each month. I saw my bill recently and yep, I am paying $6.67 a month for the device. Thanks Tyler for not disclosing all the details. Now I am in a 24mo contract and this puts me outside my budget. Yep, it may only be $6.67, but we are all trying to keep our expenses as low as possible. So now my bill is $26.67, which is not what I signed up for. Oh and by the way, no paperwork or receipt for the purchase. Guess we are now going paperless and so customers have no proof of purchase. Not even an email confirmation. Nice! Thanks, Tmobile. You make me miss Sprint every single day. With reading other reviews, seems this location is full of deceit. I won't go back.

opened account with xfinityphone and cable less than a month my phone my phone started droping…read morecall,hanging up on me ,had stast wants i was on the phone with no resolution and most of all the assistant dont speak english or comprehend. they all giving me prices from $30.00 -19.00after i refuse to pay them for sendind me malfuntion really. whats next. idecided to take in the store and hopefully get reoulotion. they are about to lose me as a customer. incompetent,illerate, i wont reccomend to worst enemy.

From the owner: We sell and rent audiovisual equipment. From event solutions to full AV system installation, we…read morehave the skill, certified staff and equipment to get the job done.

This is the worst T-Mobile location that I have been to. Please save your time and go to another…read morelocation. My bill has been wrong for 5 months, in which I'm paying almost $40 dollars more with no resolution. Due to the stores mistakes and lack of knowledge on the product and services, T-Mobile customer service (to call and chat) cannot resolve the problem. The stores manager never calls back and the assistant manager continues to give the excuse that the bill has to "update" and it will be fixed next month. One of the employees also said they were giving "free equipment" to my dad for a phone we purchased when in reality he racked it onto my bill. I was supposed to get credit every month on my bill and I still haven't received it. Worst store, like I said save your time from going there and find a different location.

THIS IS THE BEST T-MOBILE STORE EVER! All staff wears masks and are very nice. They always take…read morecare of me and treat me like family. I will continue to send my friends and family here! Thank you so much guys.