Customer service hasn't always been Comcast's strongest feature but I had such an easy encounter…read morewith the location in Rochester. I really appreciated the little shelf that was attached to the desk so I didn't have to hold a box of equipment during my transaction. They followed safety procedures such as social distancing and mask wearing. I really appreciated their help!

Totally unhelpful. Wouldn't even try to fix husbands phone and Wouldn't sell me a new one because…read moreI didn't have my social security card. Had photo I'd. Went to ubreakifix and they replaced the battery. Works good now.

Mark Electronics is outstanding. Go above and beyond in Customer Service. Austen is great to work…read morewith, very patient and knowledgeable.

Mark Electronics has been my security provider for more than a decade. As I moved into a new home,…read morethey seamlessly setup our new home alarm system, ensuring we had the appropriate setup to keep our family safe. I also recently utilized them for a fairly complex audio video project. They delivered on time, on budget and we now have a home filled with music and high definition. Thanks Mark Electronics!

UPDATE TO ORIGINAL RATING It's now April 29, 2019 and at 3pm…read moremy landline phone rang...... I picked it up not expecting anyone to hear me, but I said "HELLO" and a man said, Hi, I'm from AT&T. I said...." you can hear me"????, he said yes, loud and clear. It's been 3 weeks to the day since my phone has worked!!! I asked him to call me back to be sure it's working and to let me see if I could dial out to another number and have that work too. Sure enough, I was able to make an outgoing call too and leave a message . AT&T called me back and again, he could hear me clearly. It seems that it was NOT directly Clear Rate's fault that my phone wasn't working, it was AT&T's equipment that Clear Rate utilizes, that was faulty. In the end, it was AT&T who was dragging their feet not fully inspecting nor fully troubleshooting my problem and kept blaming Clear Rate.

EVERYTHING! Good luck talking to someone…read more You may not have service for weeks however you'll still be billed for it.

I was helped today by Bato. The problem was that I couldn't transfer data from my wife's old…read moreSamsung to her new (birthday present) Samsung and I was pulling my hair out with technical difficulties. Bato was (1) helpful, (2) knowledgeable, (3) friendly and most importantly (4) low key and reassuring. It took half an hour and was completely successful and, most importantly, my blood pressure was completely normal. Bravo, Bato!!!!

Worst customer experience and completely false information and fake promises and promotions…read more The service provided by the agents is the worst, and the reception and response from the store agents are horrible. I had a promotion that advertised getting a $200 promotional Visa card and a waiver of one month's fees when I signed up for the new Home internet. Apparently, all the details were entered by the agent in the store, and they mentioned that I would receive the Visa card in 8 weeks and that the one month's fees would be waived after using the home internet for about 3 months. I was told that I was all set and I need not take care of anything. It's been almost 8 months, and none of the promises or promotions have been honored. When I contacted customer care, they said that the agent from the store had not applied the promotion to the account, and it would be the store manager's responsibility to resolve this by applying the promotion credit. When I reached out to the store, they were unhelpful and dismissive. They were very rude in providing the resolution and instead handed over the cards to reach different people. I highly recommend that everyone not visit this store and T-Mobile needs to provide a resolution instead of blaming the customer and not providing one. It is very frustrating to go through all this nuisance.

Great service from a great team of people. Blake, Brandis and Kevin were excellent. They advised us…read moreon our phones and plans, plus helped when we stopped in and had usage questions. The facility is clean, attractive and conveniently located.

Yikes! Went in and was told a "corporate office" "might" be able to help…read more.. While I was there a gentleman came in and was told the same thing. Let's make an art of not helping!

Tee and staff were extremely helpful. This location is under new ownership, so expect better…read morecustomer service than in the past. Tee did great at explaining all of our options. Highly recommend this T-Mobile location.

Tyler sold me a new ipad 9th gen a week ago. He made it super simple. He said for only $20 a month…read more for the data plan, its an ipad on us. I would not pay for the device each month. I saw my bill recently and yep, I am paying $6.67 a month for the device. Thanks Tyler for not disclosing all the details. Now I am in a 24mo contract and this puts me outside my budget. Yep, it may only be $6.67, but we are all trying to keep our expenses as low as possible. So now my bill is $26.67, which is not what I signed up for. Oh and by the way, no paperwork or receipt for the purchase. Guess we are now going paperless and so customers have no proof of purchase. Not even an email confirmation. Nice! Thanks, Tmobile. You make me miss Sprint every single day. With reading other reviews, seems this location is full of deceit. I won't go back.

opened account with xfinityphone and cable less than a month my phone my phone started droping…read morecall,hanging up on me ,had stast wants i was on the phone with no resolution and most of all the assistant dont speak english or comprehend. they all giving me prices from $30.00 -19.00after i refuse to pay them for sendind me malfuntion really. whats next. idecided to take in the store and hopefully get reoulotion. they are about to lose me as a customer. incompetent,illerate, i wont reccomend to worst enemy.

From the owner: We sell and rent audiovisual equipment. From event solutions to full AV system installation, we…read morehave the skill, certified staff and equipment to get the job done.

THIS IS THE BEST T-MOBILE STORE EVER! All staff wears masks and are very nice. They always take…read morecare of me and treat me like family. I will continue to send my friends and family here! Thank you so much guys.

This is the worst T-Mobile location that I have been to. Please save your time and go to another…read morelocation. My bill has been wrong for 5 months, in which I'm paying almost $40 dollars more with no resolution. Due to the stores mistakes and lack of knowledge on the product and services, T-Mobile customer service (to call and chat) cannot resolve the problem. The stores manager never calls back and the assistant manager continues to give the excuse that the bill has to "update" and it will be fixed next month. One of the employees also said they were giving "free equipment" to my dad for a phone we purchased when in reality he racked it onto my bill. I was supposed to get credit every month on my bill and I still haven't received it. Worst store, like I said save your time from going there and find a different location.