We signed on with Romney after they came by doing door to door service offers. We had a silverfish issue in some bathrooms so we signed up to get quarterly treatment and pay $50 a month for warrantied service. My wife and I were not aware we were signing a 12 month contract where we would be charged 80% of the balance of the contract if we canceled early. Our fault for not reading the small print or asking. First treatment came about a week later, appeared to be thorough, inside and out, that was around May.
In early September my wife saw the Romney truck pull up in front of the house, walk up to the front, turn around and go back to the truck, then drive away. My wife and I work from home and she was sitting in the front of the house working and witnessed this, she was walking up to the front door to tell the Romney guy we still had silverfish in the bathrooms so he could give them a spray while he was there but he split. There was no knock at the door, no doorbell rang, and my wife watched the entire transaction from inside the house, he pulled up and was gone in about 45 seconds to a minute.
My wife called that afternoon, they claimed he had sprayed the exterior, not possible because the dogs were in the backyard when he came and we would have needed to pull them in the house. They apologized and sent another servicer out that week to spray the inside and outside of the house.
We still have intermittent silverfish issues and the occasional ant bed and a huge yellowjacket nest in the front shrubs so bad the lawn guys won't pull the shrub. So I called to just cancel the service and try someone else. This is where it got a little awkward.
Phone call started out nice enough after my call was returned, they said they could cancel the service, then came back and said I would owe about $274 for my 80% balance owed for the last 7 months. When I had an "ill" reaction and said I'd need to reconsider obviously and that I wanted it noted I would not be renewing and cancel service as soon as I was out of the penalty period she asked what I wasn't happy with.
When I explained what had happened in September and that we were still having occasional issues she basically said there was nobody home when the guy that was here for a minute came over, obviously that was noted in the file. When I explained that was incorrect and my wife saw the entire transaction she basically dismissed it "well I can't speak to that, all I know is what is noted from the installer" at which point I got a little short and said fine, I guess we are stuck and hung up.
less than a minute later the woman I had spoken with called my wife, discussed the cancellation with her, said she would note in the file to end service at the 1 year contract date, and proceeded to explain what we did wrong. The entire time referring to the September incident as the time when they came over and knocked the door but got no answer. Then she explained that was an exterior service only, so why did they need to knock lol, and we needed to call them to spray inside as part of the warranty service.
She basically talked herself into a logic circle claiming the guy didn't spray because nobody answered the door and then telling us they didn't need to knock to service the exterior and it was sprayed, all while dismissing the fact my wife saw the whole deal as if it never happened.
I guess we are idiot liars that cant read a contract and make up stories about pest control visits.
UPDATE
After posting this review we were contacted by our customer service rep with Romney who spoke with her manager and agreed to drop a months service in an effort to make good on prior service issues. The effort is appreciated. read more
