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    Romcar

    4.3 (48 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 3 weeks ago

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    "Out‑the‑Door price provided by the dealership before they stopped communicating."
    Richard D.

    UNETHICAL EXPERIENCE: CREDIT RUN, NO COMMUNICATION, CAR SOLD WITHOUT NOTICE I recently attempted to purchase a vehicle from Romcar, and my experience was extremely disappointing. After we agreed on an Out‑the‑Door price, the dealership had me complete a full credit application. They ran a hard inquiry on my credit -- something no buyer takes lightly -- and I moved forward in good faith. I even scheduled an independent pre‑purchase inspection to verify the condition of the vehicle. After that point, communication from the dealership completely stopped. I sent multiple emails and texts over several days asking for basic updates on transport, documentation, and next steps. I received no response at all. Today, I learned from the inspection company that the vehicle had been sold to someone else before they could even perform the inspection. The dealership never notified me the car was no longer available, despite having my credit information, my inspection appointment, and my ongoing communication. This is not how a professional dealership operates. Running a buyer's credit, agreeing to terms, and then disappearing while selling the car to someone else is unacceptable. A simple message letting me know the vehicle was sold would have prevented wasted time, money, and stress. I will be filing formal complaints with the appropriate consumer agencies so this pattern is documented. To future buyers: Be cautious before allowing this dealership to run your credit or assuming they will honor a negotiated agreement. My experience shows that communication and transparency are not their priority.

    Happy with purchase
    Makai L.

    Just purchased my daughter's car here, We worked with Art , he was very pleasant to work with. He answered all of our questions and made the purchase transaction run smoothly. Definitely recommend this dealer if you're in search for a used vehicle.

    Catherine N.

    Romcar was an unexpected surprise! This used car lot has a wonderful selection for fair pricing. The staff and Mechanic on site are helpful and go beyond for their customers. I was scoping out a car that had more miles on it than I would have liked so I asked the owner if someone could drop it off at a local dealership for a Inspection and they took care of that for me. The inspection came back, nearly flawlessly and I bought the car a couple days later. I was a little concerned on how to pick it up because I live in south Orange County, but I took the train straight to the city of commerce and it was easy. Special thanks to Roman for his impeccable, communication and friendliness.

    Our new car!
    T G.

    I found the car we wanted to buy here on CarGurus, and contacted ROMCAR to get info. Their communication was excellent and straightforward. We had been to two different dealers, one who jacked up the price $4000 for add ons and another $8000! So when I called ROMCAR I was pessimistic a straightforward used car dealer existed. We drove up from San Diego on Monday to see the car we had an OTD price on via text. We saw the car, noticed a few things off, like a broken scroll wheel, they replaced it while the paperwork was being done and we walked out with a great car at a great price. I highly recommend.

    Warrior F.

    Art was very helpful polite and friendly. He was very knowledgeable and caring. I will strongly recommend them .

    They even put a bow on my car when I picked it up.
    John L.

    I found the car I was looking for at this dealership at a price I found fair. From the beginning communication was immediate and direct. I didn't feel the usual car dealer tricks were being used on me and didn't feel pressured to buy immediately. Stan whom I mostly delt with even suggested I book a pre-inspection of my vehicle before buying - which yielded in some fixes that the dealer took care of before collecting my car. Would consider coming back there in a heartbeat.

    2016 Toyota Prius 2.
    Mark P.

    I was in the market for a used prius for months and found Romcar this holiday season. Amazing customer service. Art met all my requests at a very reasonable price point. Thank you again Art for your exceptional customer service. I appreciate you. Merry Christmas!

    He sold my car fast, no crazy fees, helped me pay off my loan. Truly professional and stress-free.

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    25 days ago

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    1 month ago

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    7 months ago

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    19 days ago

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    1 month ago

    Stan at Romcar got us a nice deal on a plugin hybrid. Very nice and helpful folks, I'll come back next time I need a car!

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    6 months ago

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    5 months ago

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    4 months ago

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    3 months ago

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    2 months ago

    Art was amazing. I drove home in my dream car. Great to do business with. Will do business with them again.

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    6 months ago

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    9 months ago

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    3 months ago

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    6 months ago

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    4 months ago

    Purchased a used car here today. Process went very smooth and the people are very friendly and accommodating. Would recommend th3m highly.

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    9 months ago

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    1 year ago

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    9 months ago

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    Roma N.

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    2 years ago

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    5 months ago

    Really easy process and no haggle! Very helpful in getting the numbers right for you to get into the car you'd like!

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    8 months ago

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    10 months ago

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    Roma N.

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    10 months ago

    The no pressure of the salesman. It was a very good experience. I highly recommend them.

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    1 year ago

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    Page 1 of 2

    Ask the Community - Romcar

    Review Highlights - Romcar

    It's rare to find such personalized, attentive service, and Stan truly made the whole process smooth and stress-free.

    Mentioned in 11 reviews

    Read more highlights

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    Uruapan Auto Sales

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    My sister bought a car here & she had 3 months with her car & the check engine light already turned…read moreon. To top it off, they only provided her with 1 month of warranty. Beware everyone.

    I really like my experience with this auto dealer. I'm looking for a decent used vehicle with a…read morelot of room because I'm moving out of state soon. I don't want to pay $50k or $60 for a brand new SUV because I probably won't keep it too long after my move. The price of gas going the way it is an SUV would kill my wallet just driving around town. The sales person with whom I've dealt is David. No pressure. He let me test drive the thing. Then, he let me off of the car lot without tackling me and pinning me to the parking lot. I really appreciate his time and his demeanor. I'm still researching a few more vehicles, but I so appreciated this man's time and the way he interacted with me that I know I'll be going back. I did go to Car Expo in Downey to see a Ford Expedition King Ranch. The salesman wanted to pin me down as to whether or not I would be making a purchase today. I said I wasn't sure, but I wanted to test drive the vehicle to see how I like it. The salesman would not let me test drive it, and when he did get the keys for it it wouldn't start. Can you believe it? I guess that it wasn't meant to be. The vehicles at Uruapan are clean, the lot and business itself are really clean and the professional staff makes someone feel at home. I'm giving Uruapan four stars because I haven't made the purchase, yet. I'll write more later to tell you of the whole experience from start to finish. In the meantime, a customer is buying a vehicle as well as the salesperson's time. Some dealerships might remember that.

    Romcar - usedcardealers - Updated May 2026

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