Romar Lakes review
Im only halfway through our paid week- I'll update as situation changes for better or worse.
Original reservation 3 bedroom for 6 people- myself, my husband, my parents in 70s & 2 small children- we arrive in rain, its overbooked so i take my 3&6year old to beach in our traveling clothes- no one called or emailed us to tell us we would have no room upon arrival after driving 5 hours with 2 little kids- but they sure did accept prepayment
2nd room 203B 2 bedroom for 6 people- "temporarily" while Tucker gets a beach house ready for us- never materializes, Tucker blames city inspectors- we don't unpack because Tucker keeps saying he is going to find a solution. Seems he expects us to sleep on couch head to foot.
Meanwhile, we enjoy the rusty porch furniture, rusty bathroom door hinges, rusty kitchen sink, missing bathroom towel rack with hardware pieces exposed, 5 metal forks & 1 toddler plastic fork, random mix of not enough cups, dryer doesn't dry, curtain rod falls off wall, shower curtain pole falls down, 3 glass tables in living room loose on unstable metal bottoms, railing horizontal ladder dangerous for kids, filthy stained couch- we don't need fancy just safe & sanitary with 3 beds & basic tableware
Tucker promises restaurant voucher- never happens
We find & pay for hotel for my parents for first night- we purposefully did not book a hotel in the first place due to covid, we chose this small condominium complex with outside room access to avoid other people.
Tucker brings air mattress for 2nd night & says unit owner did email him that our original room was booked but he hadn't read the email
Tucker says he'll help move us- never shows just calls to tell us to move to another building so as not to inconvenience next family that has reserved the room we are currently occupying
My husband & 74 year old father move a week of luggage for 6 people & groceries for 24 meals from second floor of one building to third floor of another building, while my mom & I entertain kids at pool
From a queen & king to 2 twins & a king- deflate & drag the air mattress yourself . Yes, we are forced to move from one 2 bedroom to another 2 bedroom solving nothing.
We've gotten no promised refund of 3 bedroom price even though we've been placed in 2 different 2 bedrooms. We've gotten no payment for hotel bill. We've gotten a lot of promises we cant cash & a disrupted family vacation in inadequate accommodations. read more