The Lodge is the best hotel in the GS/Orange Beach/Pensacola area. Why?…read more 1. Location: On the beach, in Gulf State Park, Orange Beach and OWA both only a few miles away. 2. Love the amenities here: Two pools, two restaurants, nice coffee shop, Dragonfly (outdoor bar and grill), and good fitness center. 3. The Lodge has 3 sections for the guestrooms. Five floors each. Rooms are nicely appointed, clean, and comfortable. Even numbered rooms face the beach. Can't say enough good things about this hotel. Beautiful lobby, numerous places to sit and relax, big parking lot by the convention center side of property, valet service available.

The ONLY place to stay in my opinion. We had 2 rooms, both ocean views, one king w/bunk bed that my…read moreson loved & one king suite. the suite had a kitchen area - u gotta request a microwave but it made it sooo much easier with kiddos for snacks ect. There is not another resort like this in the area. great staff ! ADORE Hannah! She took care of us above and beyond being diamond members. We will be back again and again! Food , pool service... distance to beach- all great! my 90 yr old grandmother loved having Mauricio in the valet / bell stand help her. He was so loving, patient & gentle with her. thanks to all the staff!

No longer has an indoor pool. Lots of changes since last July. Seems more geared to teens and up…read morenow, rather than the family friendly resort of the past. :'( Also, the pork chop we ordered was undercooked and not presented in the way it was ordered. Mostly just upset about the changes to the resort though.

I had a very nice time here last weekend. It was my first visit. I stayed two nights. There is…read morefree guest self parking and a valet parking option. The staff were all helpful and friendly. There was someone playing live music at certain times of the day. The room was clean and had a simple but nice setup. The shower had great water temperature and pressure. We had an ocean view room which was worth the extra cost. Waking up to the beach every morning was so satisfying. Reading on the balcony while listening to the ocean sounds and watching the waves was everything that I needed. The hotel has beach towels that are easily checked out through a machine. Beach chairs and umbrellas are available first come first serve to hotel guests which is very convenient. There was a heated outdoor pool, a volleyball net and a few games inside. We ate all of our meals at the hotel. We ate at the grab and go food spot. I ordered the feta and spinach croissant, a chocolate chip scone and a cappuccino. We also ate dinner at the latitude 30. I ordered a ceasar salad and calamari. For breakfast at latitude 30, I ordered the French toast dish that comes bacon and I ordered a side of eggs. We also ate at the fine dining restaurant onsite where I ordered the seared scallops dish and the vanilla crème brûlée. All of the meals that we ate at the hotel were very tasty. The restaurant staff were all kind and the utensils were spotless. I believe food may have also been served at the bar near the pool, but I didn't try any food from there during my visit. I really had an enjoyable time at this hotel and I plan to return in the future.

Everything was great!! Heat up front is fantastic...she helped make this a great trip for my 6 yr…read moreold by surprising her with some goodies in our room!!! Overall its a great clean safe affordable place!!

The cleaning staff came in every day to care for our room. They were amazing. We had a lot of…read morethings in our room, never once did I notice that they had touched anything. My sister had rented the same type room for her on the other side facing the beach she has twins ( younger) and got one without a full sized fridge. The price is a little higher than what I would have paid for what it looked like in the pictures. Paint peeling, elevator felt like it would break down at any moment, and the restaurant was not open but for 2 days of our trip. The beach was beautiful and most of the staff were wonderful. I know that the staff is not responsible for the upkeep of maintenance but that is a very important part of service. I would call that poor. Fan in our bathroom did not work and was coming out of the wall. I think the hotel could use a good facelift.

WARNING NO COFFEE... is this a thing now ??? I'm older than…read moredirt and have never been arrested, yet was approached by a security guard this morning as I took a sip of black coffee I got from a coffee pot in the hotel lobby. (I had called earlier commenting about no coffee in the room and was told there was a coffee bar in the lobby... never any mention of a charge) Mortified, walletless, not knowing what to do, I dumped my coffee in the waste basket and went back to our room. We are staying here for a week so I called to ask how much the coffee was and was told $3.75 a cup. Now our idea of entertainment since my husband can't move around very well is sitting on the deck by the ocean and drinking coffee.... So it's kind of a big deal to us, as it probably is with other seniors and mobility challenged individuals, so thought I'd share. Aside from that the room is nice and the view great, which probably keeps people coming. Also, the pizza we had at the Hotel bar was not very good. So overall nice stay if you pack your Keurig and dine somewhere else.

Came here with my fiancée and it's been a really great experience. The hotel is right on the beach…read morewith its own private access and portion of the beach. The pool and jacuzzi are right on the sand, which makes it extra relaxing. The staff is super helpful and we have to give a shoutout to Noah Vegas for the customer service he provided. The only reason I'm not giving this five stars is due to the food. They only offer a lackluster breakfast buffet and during the day undercooked pizza. I'd pass on the food but everything else was solid.

We always enjoy staying at the Hampton Inn Gulf Shores whenever we want a small getaway from New…read moreOrleans. The staff is consistently kind, welcoming, and treats us very well every time we visit. The rooms are always clean, and the breakfast is consistently spot on. One thing I really appreciate is the fitness room -- it's simple but definitely sufficient for getting in a good morning cardio session on the treadmill and lifting a few weights before starting the day. The only thing I'd suggest is a few minor room upgrades, but overall everything has been great. We'll definitely be back again.

Yay! Clean hotel! Continental breakfast is as expected. The coffee in the lobby was regular,…read morebold, and decaf. Perfect! Our room was clean and exactly as you'd expect. We really liked the back patio and dog walking area. Nice that there was room to throw a ball or stick and let our pup run a bit. The last night we had someone above us and we could hear them stomping around a bit, but it wasn't a big deal. Certainly recommend!

Another stellar meal was had at Hotel Magnolia Restaurant last night! We try to do at least one…read morelunch and one dinner per month at this top-notch restaurant! We tried a few new things that we hadn't tried before. Myself, the Aged Hand Cut Filet Mignion (I usually go for the Ribeye) ordered Pittsburgh Medium Rare, It was cooked to perfection! It's one of the best Steaks I've ever had, and that's saying a lot! My grandson had the Snapper Orleans covered in the Shrimp & Crawfish Cream Sauce with Caesar Salad. He didn't leave a morsel. In fact, I got the last bit of sauce on my spectacular Sour Dough Bread Loaf that we shared (my first time trying this, awesome). My wife made a meal of the Crab Claw Appetizer, with a Garden Mixed Salad and side of Red Potatoes. The sides of Okra, Fries, and Green Beans were all homemade and delicious.I also treated myself to a Peanut Butter Bushwacker, and we shared two Apple/Peach Beignets for dessert. As is normal, we left with two to go boxes and meals for tomorrow.

We were seated quickly, good snd service were excellent . After dinner we enjoyed music upstairs.A…read moregreat evening!

We typically enjoy staying at IHG properties, but unfortunately, this particular location did not…read moremeet our expectations. Most concerning was the presence of a live roach in our room--clearly visible and captured in a photo. While it stayed still long enough for the picture, the fact that it was moving around beforehand was unsettling. Service was mixed. Upon arrival, the staff was reasonably courteous, but checkout was impersonal--when I handed in the keys, the front desk agent didn't speak, only giving a slight head shake when I asked if anything else was needed. As an IHG Platinum member, I was surprised to learn that the latest checkout time allowed was 12 PM, rather than the usual 2 PM. On the positive side, the bed was comfortable, and the water pressure was good with very hot water available. However, the pillows lacked support, the TV was small and didn't function properly, and the Wi-Fi was so slow it was nearly unusable. Breakfast was average; I was disappointed not to see the egg white omelets typically offered at other IHG locations. We also ran out of lotion during our stay, which has never happened to me at a hotel before. Overall, despite some redeeming qualities, I would not choose to stay at this property again.

Excellent hotel. On our arrival we were greeted by a very nice front desk person, and then by the…read moremanager herself. Very friendly. The room was in good shape and fit us perfectly. Having a full kitchen with a real refrigerator is one of the benefits of staying in a Staybridge Suites. We liked the room (in comparison to the previous hotel room) since it had so many outlets to charge our computers and devices. There was also a nightlight in the bathroom, so we didn't need to brighten the whole room during our nightly visits. This bed was way more comfortable than the other hotel, and the room was truly dark. With no alarm set, we had no idea of the actual time that we woke. And we couldn't hear a thing from the other rooms. We are at the start of a week across the South. This hotel is certainly on our "come back" list! Friendly staff, clean room, nice bedroom, a full kitchen and a good price. Very hard to beat.

Twas a decent hotel. Pool was nice, hot tub was nice, everything was pretty decent. Except for one…read morething; the toilet does not flush unless you hold it down. And also, sometimes you can lock yourself out of the room while on the balcony. Thank god I was in the room, or else my brother might've been stuck on the balcony for a while.. other than that, it's a decent hotel. I'd stay again, if I had to.

Excellent stay here! The bed was super comfortable. The room was very spacious, clean, and had no…read moresmells. The AC worked flawlessly. All staff members I encountered during my three days here were friendly and helpful. The weather didn't permit pool time, but it was clean and pretty to look at, and the view of the beach was nice. Walking distance to so many food places and shopping. Unlike other hotels I've stayed in, the walls were not paper thin so I had no noise disturbances! Big buffet breakfast in the lobby, and a tiki bar outside. What more can you ask for? Except fluffier pillows - these were flat within seconds, but honestly, that would be my only negative and that's not a dealbreaker at all. Next time, I'll just bring my own.

It's a shame this place only got 3.5 stars, when some things are 5 stars and some are 1 star…read more The reason I'm giving them 2 rather than 1 is that the rooms are spacious, updated and staff are nice. The bathroom was amazing, BUT not 1 hook on the walls. What I do not like about the hotel is for a simple reason (or 2). The room we were in had a dorm style, tiny refrigerator that didn't even have a frozen section. For being a pet friendly hotel, some people feed their pets refrigerated foods and I suspect that some may be needed to be kept frozen during a longer trip. The frig was so tiny and cheap looking that it must have been at the cut off for where they chose to spend money on the IHG, a famous brand of hotels. I had freezer cubes that needed to be refrozen over night and then over the road they would stay cold in a cooler. I couldn't use their dinky refrigerator to refreeze my blue cubes. Of course there is no breakfast, nor the possibility of some coffee as a courtesy from the hotel in the morning as they tell clients to go elsewhere to eat and drink coffee. I can stay at an equally nice hotel AND at the very least, have a cup of coffee in the morning (or even a little food) at no cost. I do not like the room coffee machine as it isn't the same quality. Funny how they may have a sign that says something like, if you forgot something, let us know. Well, I forgot tea and coffee.... Or how about this? What if before you book a hotel, your determining factor for staying is based on whether they feel enough or care enough to take care of their guests to offer at the very least, hot tea or coffee in the morning? This is what I will do in the future, ask this basic question, breakfast or coffee in the morning? If they say no, I will take my business elsewhere and you should do the same I also do not like the hard floors as you hear nearby noises more easily. But that might just be the trend and I'm old school about carpeting. The room was really nice, but I left feeling unwelcome as they could care less about me leaving happy (with some caffeine) or just collecting my money. I actually couldn't wait to leave and find a coffee place that would gouge me on basic coffee. Remember amenities, when it was a thing? So, NO, I won't be back and will remember IHG and keep in mind how money oriented they are rather than serving their guests.

To all customers aged under 25: please be aware that this hotel has a 25+ age restriction…read more This is not apparent on the IHG app, or in the email confirmations sent out. We booked a room for my 18 year old son and his girlfriend and they were told they couldn't stay, even though they had already driven halfway there from Texas. We then had to scramble to find them a motel in another town. I contacted IHG and they just say, ok, they will pass the message onto the web developers. Again, please do not book if you are under 25.

This place was not fancy, it's outdated. Minimal elevators which had no ventilation in them. It…read morewas pricey, but I think you only pay for the beach view to be honest. The bunk beds are very small.

Workers are friendly. But there is an awful that turned out to be the wind hitting the aluminum…read morehand rails on the balcony. Front desk said there is nothing they can do. There will be no rest for us tonight. and supposedly we are not the only ones complaining. Brett-Robinson needs to fix this issue and refund our night.