The good, the bad, and the reasons I would never return.
The Good:
It's attractive. Great location. Very welcoming staff.
The cafe satisfied my coffee and snack needs and the ladies are lovely.
I enjoyed my first day at the pool, because great music was playing and the server circulated often, although I never ordered anything as the menu is mostly unhealthy.
The yogurt parfait and baked goods were great.
The gals who gave me local rides were great.
The service at Voyage was great.
Loved the afternoon free snow cones.
The shower was a 10.
Love the pressure and the Aveda products.
The bad:
This really infuriates me about hotels.
Two sub par bottles of water in plastic are included in your first day.
But not your days after.
These bottles have a hotel cost of about $.10 - $.25 cents a piece.
My room cost $350 and they give me this BS, "Our policy is this and that."
To which my reply is, that the room costs the same for both nights.
I am entitled to whatever you had in the room on day one.
They brought the water to me but I had to haggle for it which is absurd.
On the 2nd day at the pool, the nice music was shut off to have a live musician at the outdoor bar, but not sitting in the pool chairs.
WHICH MAKES SITTING IN THE CHAIRS BY THE POOL SUPER BORING.
We come here to relax and have fun.
It's like not a single person running this hotel has been to hospitality school nor ever sampled it as a guest.
The lobby has been so freezing cold that I couldn't sit and enjoy the view nor food and refreshments in it.
There is also no server service in the lobby bar area despite the hotel desk thinking there is.
There is no manager after a certain hour of the evening to oversee this.
The ugly:
So I asked if I could get food to my room.
No. We don't bring food to a room.
You can get it to go.
Oh really? From whom?
The overwhelmed single bartender in the lobby bar?
You have food and I have money and you don't have someone who can just run it upstairs.
No problem.
I'll spend my money elsewhere.
I don't want the crap food of the to go restaurant so I brought my robe with me to dine at the Voyage restaurant so tolerate the freezing AC.
I literally sat at the bar in a robe to eat in a sort of fine dining restaurant.
The soup and salad and service was at least good.
The super bad:
On my first night, I was up and down figuring out how to work the AC although I am a highly intelligent person who can figure out up and down arrows and a temperature number.
But there was a red alert on the box: Low Sensor.
I forgot about it all day as I was out of the room, so at night, I called the desk and got the same gal who told me to order food from the non-existent waitress in the lobby bar.
I asked her about the the "low sensor" red light.
Her response was a very hesitant, "Um.....I think that is....".
I did not wait for her answer.
I told her I would an absolute answer because something was not working and I wanted it fixed.
I already slept one night in my $350 room being hot.
She was clearly not happy with my statement but said she would send the engineer. Great!
He arrived shortly after and was pleasant at first.
He went to the patio door to check it.
When the patio door is open, the AC shuts off.
So perhaps I didn't close the patio door all the way.
I asked him.
No, the door was closed.
Ok great.
So then he took a drill and did something to the sensor on the door.
He said he replaced the battery.
In normal conversation tone, I asked, "Oh so something was wrong?"
He replied no.
I said sir, you literally just fixed something. How can there not have been a problem?
Then he showed me something, I have no idea what, but he unscrewed the panel under the vent.
So again, I said, "So there was a problem?"
Again he said no.
I'm so over this hotel gaslighting me so my attitude changed.
SIR YOU JUST FIXED SOMETHING, SO SOMETHING WAS WRONG.
So the answer to my question was yes.
All the way out the door he insisted there was no problem but changing the battery made the low sensor light go off, and my room had a correct temperature.
I will never return to this hotel ever again. read more