Great condo. Incredible views from the 19th floor. Safe and secure. Not enough elevators. The wait will make you crazy. Close to plenty of restaurants and activities. read more

We've stayed at Gulf Shores/Orange Beach, and have always booked with Brett Robinson. This year we chose this condo for the 4 bedrooms, which was a must for our large family. We were all excited because in the past all the condos have been awesome, but this one was a let down. We walked in with a few groceries, opened the fridge and we were about knocked down with the smell of spoiled seafood! I went down stairs to the check in counter to complain, and the fella was very helpful trying to get the issue fixed. He called the supervisor of the cleaning company and that man started hollering at him over the phone about what all I had complained about. The fella then gave me the phone to explain what wall I was saying, the cleaning supervisor then said that everything was inspected and it was fine. I told him to come and look and smell. He agreed in sending someone but nothing changed for the 5 night/6 days we were there. Phoenix Orange Beach #401, lacked in cleaning as well. The kitchen had nothing but small "glass" glasses to drink out of and with kids ages 3-16, 4 of them being 10 and under plastic glasses would have been much safer. The beds were comfortable, slept well but the rooms that had views to the outside only had sheer curtains and didn't block the early morning sun. The decor wasn't like the the other condos that we have stayed in in the past. The outdoor pool was extremely small to accommodate the guests. The laundry area about knocked me for a loop, you'll see in the pictures I post. The walk to the beach was just a little short jaunt which was great! That's probably the best thing about this property! Oh and the ice machine on this property is $5.00 a bag! read more

Phoenix Orange Beach - The dirt/dust above the fridge. - Hotels Near Me - Orange Beach, Alabama

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My biggest complaint is that it is 0230 and we have been w/out A/C since around 0800 the day before. Every time we talk w/ somebody from condo management, they keep saying that someone is working on it. Temperature in the condo has varied between 79F and 76F, depending on whether we were cooking or not. While there was enough cookware to cook meals, there was not a working can opener. Both of the manual can openers were so worn, they were unusable, so I had to use a knife to partially open any cans. read more

On day 5 of a 7 day stay, the power went out at 10:00am, never to return. It was difficult getting information on what had happened, but we wound up getting evicted and told we were on our own to find accommodations. Not a very clean condo. Thick dust on most of the decor. Socks were black from walking on bare floor. Pool and lazy river we're great. read more

We arrived in our rental unit in Phoenix IV and this is the most disgusting place we have ever stayed in. We were here back in May (a different unit) and it was really nice so we decided to come back. However this unit is gross! How someone thinks this acceptable to rent out, is beyond me. We didn't drive 6 hours and pay $600+ a night to stay in a place like this. Our sheets are dirty, comforter had bloodstains, fans are covered in dust, leaks stained ceiling and walls, DR/LR mirror is in poor shape, there are signs of mold in both bathrooms, doors and baseboards are damaged. Master bed was so bad it had to be replaced during our stay (which benefited us for our last night), washer and dryer did not operate properly, resulting in another maintenance call during our 5 days. Top of dryer is so rusted, you would expect to see it in a dump, not in a rental unit! None of this was in the pictures. Phoenix vacation rentals were responsive to our immediate issues and addressed a number of issues (sheets, comforter, ceiling fan, bed, dryer operation) and offered partial compensation refund due to the numerous issues. The refund however was not even equivalent to one nights stay. Hardly an adequate or fair gesture. They refused to refund anything additional besides repeated requests and a counter compromise offer from us. There is no physical office, so you are at the mercy of phone or text. Towards the end of our stay, they simply refused to answer my calls, return my calls or respond to text messages. They totally blew us off. Despite their monetary refund, the fact that they would no longer make any effort to communicate and try and appease us is reprehensible. I would be very cautious renting anything through Phoenix vacation rentals. read more

We stayed in unit 605....Mold on ice maker that my kids had been using the whole week Was told by Brandy Smith (director of operations for Brett Robinson), as well as Cheryl Eubanks (in counsel and HR director for Brett Robinson), that this is COMMON In their buildings. They were both completely unprofessional and rude about it. read more

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Love staying here every year. Location is excellent, making it super convenient to go grocery shopping, eat out at delicious restaurants and souvenir shops. The best part is being able to walk right out onto the beach with ease. Nice condo! read more

Phoenix Orange Beach - Lazy river and ocean view - Hotels Near Me - Orange Beach, Alabama

These people waited until we had driven 7 hours (gave us our parking passes and wrist bands-- told us they were "working on the rooms" and they would be ready soon) and then TWO HOURS before check in, called to tell us that the hotel has been flooding for 3 days and we now have no where to stay. Oh, and let's not forget that it is 4th of July weekend. So, as you can imagine there are ample vacancies all around. I will NEVER book here again. Did I mention we paid 6000? But there's nothing they can do to fix THEIR screw up. Cool. BUYER BEWARE. read more

Here for a wonderful week at the beach but sadly super disappointed when it takes over and hour and half in a line to catch an elevator! Out of 4 elevators only three are Working but it's still not enough. DO NOT STAY HERE!!! THIS IS unacceptable! On another note we stayed in room 1905. It was really nice and spacious, mostly clean but could use a few amenities to help make it nicer. There were no coffee filters so we had to use paper towels for their coffeemaker. They gave us one trash bag for the whole week which was impossible, no dish soap, no extra toilet paper and the bar soap was so poor it lasted maybe 2 showers. There was nothing in the kitchen as far as salt and pepper, cooking spray or even a wine bottle opener. We had to buy trash bags, paper towels, coffee filters, dish soap, salt and pepper, cooking oil and bath soap. All that is fine if you're traveling in a vehicle from home but if you are flying here these are not things that we would've brought. I found it odd that no one prior to us that came had purchased these items and left them behind. I think that the maids must take them out each time they clean and leave the place with nothing. read more

Phoenix Orange Beach - Phoenix West - Hotels Near Me - Orange Beach, Alabama

We stayed in the Phoenix Tower l, when we first arrived the shower was not draining well we immediately called maintenance and they did not show up to fix it until a day and a half later. The elevator was broken during our stay and there was just so many people. Our room also had a foul smell when we first arrived, we fixed it with some air freshener. The beach was nice and kept clean despite how crowded it was. If you are looking for a family friendly place this is it, if you are looking for a nice relaxing get away, this is not your ideal destination. read more

Really nice condo! Great amenities. Comfortable space. The only negative is the wait for the elevator is excessive, often times 15+ minutes. When you're up on the 10th floor or higher it really puts you in a bind. Also the gate guard was a butthole. That's about the nicest way of putting it. He was an older man who clearly hates his job. The problem with that is he's the first person you meet representing the condo and he really is a cantankerous old coger. Once you are granted access it really is a nice place. The lazy river is great. Indoor pool and hot tub are nice as well! read more

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What can I say!!! This place is AMAZING!!! Very well kept. Everyone is so friendly. We had a problem with a light being out the fixed it immediately. Our owner let us check in early. He was amazing. I will stay here every single time we come back. We made so many amazing family memories. read more

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Stayed in another Phoenix condo bldg last year: should have stuck with what I knew. First impression: the lobby sounds like an aircraft hanger with half a dozen industrial fans blowing (to keep the lobby dry?). Everyone had to yell to hear each other, the noise was painful. More fans were going in the Indoor Pool area. The noise was horrendous and the area was empty...no way anyone could enjoy swimming without ear protection. The elevator.....well, imagine trying to move a herd of steers through too few a number of squeeze chutes! The lines and the waits were ridiculous! We took the stairs. There is a nice water slide on one end of the Lazy River, where a lot of cute little kiddos like to play. Unfortunately, adults lounged in the pool area drinking beer....not sure who was watching their kids bob about in the surrounding water. Staff stated alcoholic beverages were allowed.....so, don't expect a family environment. The condo was clean, but a bit worn around the edges (#207). The draw curtains were missing hooks and the curtain poles were unhooked, and useless. The internet was sloooooow and ineffective. And, for what I paid for the room, and in today's culture, the internet should have been excellent. The room boasts Premium Rating, but, not sure Just how that rating system works. Just say, it was a typical, average room that is starting to loose its shine. And, Phoenix West is waaaaaay overpriced and under performaning Stay somewhere else. read more

Phoenix Condominiums dominate the beach and Phoenix West is one of the newer behemoths to rise from the sand. So big that parking is in a multi-level deck instead of a surface lot common to other condominiums. Because it's newer and so big, it's also one of the more spectacular condos at the beach. All units are either three or four bedrooms. Our three bedroom condo was gorgeous and nicely decorated although we had a few complaints, nothing I would call major or which affected the enjoyment of our stay. It's closer to 3 1/2 stars but given the limitations of the rating systems, it gets 4 stars. The living and dining room, along with all bedrooms, are carpeted. We realized after viewing other condos that we would have preferred tile floors, with area rugs in the living and dining rooms, a more common design choice. The carpet proved difficult for my mom's wheelchair. There was also an odd element to the layout. The master bedroom did not front the ocean with a balcony, but instead had French doors that opened to the dining room. The master suite was impressive, though. It consisted of three rooms, a large bedroom with a king bed and all the standard accompanying furniture plus a spacious bath with a long double sink vanity with plenty of storage, a huge walk in shower with two shower heads, one at either end, a Jacuzzi tub and a separate closet for the toilet. The bathroom leads to a large walk-in closet with plenty of space for clothes, luggage, ironing boards, coolers and all the other stuff you haul to the beach. The kitchen was well stocked with plates, pots and pans and kitchen tools, better than many condos I've stayed in at the beach. And while major appliances worked okay, they were on the low end. A blender was so cheap it wouldn't even blend bananas and strawberries for a smoothie. For the price, I expected more attention to detail. Bar soap in the bathroom was so old it crumbled when opened. Not a single clock was set, whether it was a clock radio, the stove or the microwave. And the television was so complicated it came with a long sheet of instructions and even then one of the televisions in a bedroom wouldn't work. And the iron was missing from its holder above the ironing board. Towels are cheap white towels that are on par with inexpensive towels in two star hotels. During the month family was here, maintenance requests were handled promptly. The lobby desk is staffed until 11pm, but sometimes the attendant was young and lacked the customer service skills you'd find at the front desk of a hotel. But, it's all relative. Listening to snow birds talk about current and previous year lodgings, it's clear that the Phoenix brand pays better attention to their guests and buildings. If you want to pay the price, you can't do much better than Phoenix West. read more

Phoenix west is a great family beach location. There are only 3 and 4 bedroom places. And they are pretty pricey for Alabama gulf coast. That's my reason for 4 not 5 star. We love the pool and lazy river on the beach side. The fact that the beach pier walk is not horribly long. The elevators run fast everytind we have been here. The units are individually owned so you have to Check decor and bed configuration. It's a great place, bring the kids and come over. read more

The side rooms are the best room to be in because of the balcony's! There is no room keeping so you have to clean your room yourself. Get beach chairs down early too! read more

Nice place! Condo was spacious and beautiful! Our particular condo, 1202, was quite nice. Lots of sitting room in the den, 2 master bedrooms (one with s very nice bathroom and walk in closet) and one bedroom with 2 queens. 4 full bathrooms in total which was very nice. The room has an ice make, an added bonus! Lazy river is great! The kids Love the slide. Pools stay open til 11pm (slide closes at 10pm). Minor issues: The first master bath (on left) had mold on the shower curtain and the drain was slow. Bring your own towels because there aren't enough and they are small. Bigger issue: Elevators There are only 4 and those suckers get a work out! There is ALWAYS a wait. We checked out on a Sunday, as did the rest of the planet. We waited for an hour to get on an elevator to go down. In fact, we finally divided up, sent one group down to the 4th floor, waited on an elevator to go up and then got off and gave up our spot for our team member with the cart. The faces on everyone waiting for an elevator shared the same frustration and disappointment. Ideas for travelers: There are 8 parking floors. Park on the one that your room is on so check out is not a complete nightmare. (Everyone shares the same nightmare for getting down to the beach...unless you like the stairs and take little with you.). If you rent a room on the 9th thru 28th floor, bring an extra dose of patience with you Hey Phoenix: You could help the checkout battle-of-the- elevators by offering a few things: Tiered check out times by floor so there isn't a cattle herd headed for the gate at the same time Offer a service (or invite a business in to service your customers) to offer a check out service. Let them use your service elevator. (I would have paid!) read more

Security people Young Security guy came around constantly telling us to do this stop doing this. We obliged. Signs clearly state no umbrellas. People have umbrellas all over the place. We have a baby sleeping and put an umbrella over her and the security calls the cops. But never tells the other people to take down the umbrellas. Then he came asked us to not block the area between lazy river and water slide again we obliged. We had an older security man come sit with us and talk for 30 min. He said we were fine and got up and left. Then two minutes later police show up. Not sure why they called police or what warranted it. This is my second time staying at this place in five years and both times I have seen the security guards constantly pick certain people out of the crowd and harass them for stupid things. Everyone there was clogging up the lazy river and they pick a group out and constantly tell them something. I will never stay at this place again. They ruined my entire vacation and wasted my money. August 2019 read more

Phoenix condos are the best! We have stayed so many different places here and nothing compares. We love that it's right on the beach and everything is close by and the front desk staff is awesome and very helpful. The pool is always clean and so is the hot tub. Wish they had a tiki bar at the pool. read more

Phoenix Orange Beach - So I'm love with gulf shores so many memories as a child and as an adult - Hotels Near Me - Orange Beach, Alabama

We didn't want to leave! Our condo (1903) was beautiful. The beach was so nice and the kids who managed the chair concessions were so helpful and funny. We were there right before school got out so there were just enough people there. Try to stay away from the elevator at check out time (10) and check in time (3). The condo had everything we needed, was quiet, and the on-site staff were all friendly. We can't wait to return. Lots of great restaurants and shopping nearby including Publix and Walmart! read more

Security staff is rude and annoying! They constantly hovered around public areas to the point we felt like we were in a police state. It's ridiculous and excessive. We come to Orange Beach a few times a year and have never seen anything like this. They also closed the pool (outdoors and indoors) every time there was a rain cloud nearby. Never once did it actually rain. We noticed the water park nearby was still opened and our friends staying down the street said their condo did not ever close any pools. I just want to relax. Plenty of better condos in Orange Beach. We won't be back. read more

We stayed here 4 nights and 5 days. It was so nice! The condo was decorated with a higher end coastal theme: the kitchen was stocked with everything we needed to make meals all week, the bedrooms were spacious and had comfy beds and linens, the bathrooms had walk-in rain showers with amazing towels, and the balcony was well furnished with a perfect view of the ocean. It was a little bit of a walk the the ocean but the beach wasn't overcrowded even over the weekend during peak season. There are several pools to take a dip, and plenty of bbq's and seating to cook a meal for a party of people. It is close to plenty of attractions but not in a party spot so you truly can relax. It was a great spot to get some sun and sand. read more

Phoenix Orange Beach - Rent the chairs for the week, such a great deal. - Hotels Near Me - Orange Beach, Alabama

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The place is roomy and beautiful. Love the decor, the view, the lazy river! Unit 2601 is gorgeous!!!!! Definitely will be back. Large 4 bedroom 4 bath on the 26th floor. Views are breathtaking! Ever bedroom has beach view. The kitchen is so well stocked. The decor gives you a comfy @ home feel. Not a hotel feel. Love that is is within walking distance to a few Restaurants. Kids had a blast playing tennis. The gym is very nice. Just overall a great place to go with the family! read more

Can here with a large group over the summer, rented out a 4 bedroom 4.5 bathroom condominium. Stayed in 2201, extremely clean when arrived. The staff is accommodating. Very family friendly environment. Beautiful views of the beach. I recommend renting chairs early because the beach is usually very crowded. The lazy river and pool plus the beach call for a perfect vacation! read more

Phoenix Orange Beach - Hotels Near Me - Orange Beach, Alabama

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Everything was amazing! The hotel lead straight to the beach, but also had a lazy river and indoor pool! The elevators are super fast! I was on the 20th floor but took no more than 1 minute. The suite is absolutely stunning and close to all the shops! read more

The walls are paper thin, no batteries in any tv remotes, no toliet paper, and the worst part; we waited a half hr for elevators and decided to quit and just use the stairs. Would you want to carry a weekend worth of luggage for a family of 4 down & up 21 flights of stairs?? read more

Terrible condo to rent as a big family. Info on rooms was incorrect. Prices were very high for the little that was offered. When we arrived the place was clean but the floors and sheets felt as if they were still dirty. No help from the staff at all. The wait for elevators is very long (15+ min) and there are 6 of them. Also the place is creepy it has no furniture in the place on the floors at all. Do not suggest to rent for vacation. Would recommend going to Turquoise Place down the street! read more

Good place, good pool, access to the beach. Terrible restrictions, very unreasonable staff.

We were so excited to check in early and had a nice stay. The unit was clean and the pool area was great. It rained one day so the inside pool came in hand. read more

One of our favorite places to stay! Nice, clean condos. Awesome pool and lazy river! Friendly staff! We will certainly be staying here, again! read more

Love the area and beaches. Great pools and nice beach service. Condo is clean but the number of elevators for the amount of people is disappointing especially during peak times. ( lunch, dinner, check in and out). The property owner of our condo is outstanding and very responsive. I highly recommend staying in unit #1803 because of him! read more

Will not be staying here again. The furniture is worn and uncomfortable. People cuss from the balconies down to the people on the beach. My mom and sister shared a room that had two beds. 2-3 days after arriving, they both got sick to their stomachs, diarrhea for days. My mom cleaned the bathrooms, and found a yellow substance stuck on her bathroom floor. We called to complain, and they came and gave us all new mattresses, comforters, and cleaned again. We will take our money someplace else. read more

Like most of the Phoenix Condominiums in Orange Beach Alabama, they look boring on the outside and they are *high-density* - so expect a crowd during peak periods. Nothing special about the units, but they are more than adeuquate - the building is very well constructed. read more

Stayed at Phoenix West this past week with my family. They did not inform us of the MASSIVE amount of construction going on, and our trip really suffered. We were not able to access the balcony, pool, or lazy river. Our kids were miserable, because the water slide was one of the big reasons we built it. Management is RUDE. Overall, not a very good experience. read more

This place is trash. The whole staff was obsessed with our room. We got yelled at for someone else yelling off their balcony. They didn't tell us they were having construction the week we were staying there so we had views of plastic on our balcony and wood boards covering the pool. The owner of our condo is stupid and wants to charge us for not deep cleaning her place. I never want to stay here again. Cash me outside Patricia read more

The property is beautiful and the view is to kill for. The condo we rented was decorated beautifully however it was nasty. The carpet was stained and dirty. To say I was disappointed is an understatement. The shower had mold which is unexceptable in this price condo. My wife called to complain and no offered to move us or address the conditions. read more