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Lake City, GA

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Rocmals Ventures

3.0 (2 reviews)
Closed • 9:00 am - 7:30 pm

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Avis Car Sales Morrow

Avis Car Sales Morrow

(22 reviews)

Joel in sales and Paul in detailing and service REMEMBER those names…read more I visited the Avis in Morrow after knowing I wanted a very specific car... after visiting the KIA dealership in Morrow - I was given some good options at the dealer . But Mr. Joel ( my salesman) at AVIS ! Man, he was able to find me the same car I wanted, clean Carfax and lower mileage. I was so excited - when I scheduled my visit he had it cleaned up and ready for inspection and a test drive. Joel explained to me the warranty that came with the car plus some other options. He talked me through the pricing and that my car was a previous rental vehicle so the upkeep was good and wear and tear on the vehicle is almost minimum. Joel walked me through the technology in the car - and also pointed out any cosmetic issues - minimum (literally the babiest ) scratch here or there; so I wouldn't be blind sighted later. Joel is so transparent with what you're getting its refreshing ! Not to mention - they aren't commissioned ( based on the signs on their desk) so they're not inflating your prices for bonuses. I was already pr-approved through my bank which made the process even smoother. Joel was the highlight of my car buying experience and made everything seamless. When I came to drop off my check and handle my last few signatures, Paul made sure my new baby was SPARKLING - the car smelled stunning - and was literally SPOTLESS. Literally ask for Paul to be the one to detail before purchase. He even took time to walk me through the car and ask if there was anything else I wanted cleaned or taken care of before leaving the lot ! Joel in sales and Paul in detailing and service REMEMBER those names and ask for them specifically to make your car buying process the best! Thank you so much !! If I had to buy again I would choose both of them as service reps every time. Anybody in the market for a car will hear me mention them every time ! Thank YOU SO MUCH Joel & Paul you both are overly kind !

Great staff made purchasing a new vehicle so easy. No…read morehassle no haggling. I would recommend anyone looking to go to Avis car Sales.

Hennessy Mazda - How car was returned to me.

Hennessy Mazda

(77 reviews)

Let me begin by first saying that I LOATHE shopping for a car. Not so much the "window shopping,"…read morethat's the fun part...but the actual negotiating/haggling process. I hate it. So, we went through the Sam's TrueCar Program (highly recommend) to eliminate much of that part of the process. I got an email via TrueCar with an offer for pretty much exactly what we were looking for through Hennessy Mazda...among several other offers in the surrounding Georgia businesses along with our local Tn dealerships as well. Hennessy had the best price. My husband and I decided to make the 2+ hour trip. Since I hadn't connected with anyone personally there yet...and I'm a firm believer in researching reviews to find the best possible person to help us, I did just that. I searched the reviews on more than one venue. I came across Dee Hines, time and time again. Rave reviews! I knew he would be our guy, Lord willing. I called...and the Lord was willing! :) He happened to be at work that day. We arrived at the dealership and I was wowed! I had been to a couple of local one's and they had nothing on this dealership. Very nice in every way imaginable! Refreshments, snacks, a beautiful showroom! Just a lovely display. Dee Hines greeted us with a smile and warm handshake and, what I thought was going to be such a grueling, dreaded process actually turned into a pretty smooth, and uncomplicated overall experience. Dee answered every single question thoroughly and efficiently. I could tell he was doing his best to make us feel as relaxed as possible...and he did. He's even been available to answer any follow-up concerns since then. Pretty great! We ended up getting the gorgeous car we had traveled there for and we left feeling like we made all the right choices. So--if you're looking for a dealership, I HIGHLY recommend Hennessy Mazda. If you're looking for a car, the 2023 Mazda CX-5 Preferred is outstanding! If you are looking for a trustworthy and dependable salesperson, ask for Dee Hines. He's your guy. You won't regret it!

Every time I need to get service done to my car, it's like they are afraid to communicate and…read moreprovide transparency. I had to get my windshield changed, they wouldn't answer my calls or calls from insurance. Currently getting an oil leak repaired and my car has been there for over 12 hours-no update on status and no one is answering the phone. I also believe they are either fraudulent and money hungry or they hired incompetent mechanics. I've had work done outside of the service timelines, getting something's done early, and it's like they cannot tell the work has been done or just expect me to not notice they are pushing for unnecessary work.

Honda South - Nissan Kicks 2021

Honda South

(239 reviews)

Customer Service at its best: Chris Yem. I bought Brenda a…read morenew Honda CRV EXL for her 65th birthday. This is only the second new car she has ever owned, and she loves it. This will more than likely be her car forever, so she wants to take good care of it and keep it safe. Her car only has 33,282 miles on it; yes, the Granny who only drives to the store and back and t visit family. I would like to commend Chris Yem, Service Advisor, for his excellent customer service at Honda South in Morrow GA. My wife had scheduled a call back on her 2019 Honda CRV along with an oil change. I ended up in the hospital for three weeks. Grammy B was running back and forth to Emory, taking care of the bills, getting the lawn mowed. That is when Grammy B met Chris Yem. Chris done a great job working her oil change in and rescheduled the recalled fuel pump replacement until she could leave her car with Honda for a few hours. When I returned home from the hospital we wanted to go ahead and schedule the recall work. Chris told us to clear the back seat area and only have about 1/3 or less of the gas in the tank. He had to order the part, then called back to say that he had the part and could do it as early as 2 days. He also offered to do a free multi-point inspection while they had the CRV. They offer a shuttle service so when Brenda brought her Honda CRV to the dealer, Chris wrote the work order and drove her home. A few hours later Chris called and told her the CRV is ready. He printed out and prioritized what was needed along with a predicted timeline each would be needed. Chris delivered the Honda to Grammy B and went over the inspection: (1) Battery Chris pointed out that this is the original battery in her 2019 Honda CRV. The battery is 6 years old, so instead of waiting until it fails replace it now and not worry about where you are when that battery finally dies. In my opinion, great advice so we will have Honda South do that first. (2) Tires: Although her tires have plenty of tread, they are 6 years old and are beginning to show cracks. Over 6 years or more tires will start to rot and can cause blow outs. Chris recommended replacing the tires very soon if not immediately to prevent any problems. Honda will have a good selection of tires for her car and it will be at a good price. If the tires she wants go on sale purchase them. (3) Drive Belts The drive belts do show some wear, small cracks, so this is a good time to take care of that. Possibly when the tires or battery is replaced. (4) Water Pump. The water pump has a small leak. Engine coolant Exchange: Over time engine coolant becomes corrosive and if not changed can cause pe-mature wear on the cooling system. Chris's recommendation was to do both at the same time. He will keep an eye on the leak. If this service goes on sale soon go ahead and do both. I totally agree with Chris. Brake Fluid exchange. Chris said that over time deposits build up and fluid breaks down. This shortens the life of your brake parts such s your calipers. Of course, Honda will inspect the brakes and if they are worn replace them along with the fluid exchange. Transmission Fluid Exchange In near future, before 50k miles When I met Chris, he is one of the politest young men I have ever met. He is a family man. He really cares about his customers and treats them like family. We will be getting all our work at Honda with Chris as our Service advisor. If you have a daughter, wife, family or friend and you drive a Honda I highly recommend taking your car to Chris Yem at Honda South in Morrow.

Where is Stephanie (Service Dept)???…read more Arrived for my 440p appt at 435p. By 455p, I couldnt take it anymore. Now I have to get out of my car and make someone acknowledgement me...Because the lack of customer service I received from the 2 young men was evident and LOUD. I was just sitting there, looking at 2 young people just shuffling papers and desk hopping back and forth to look busy. All I was looking for was an acknowledgement that I was SEEN...a simple hand gesture to pull forward or walk over to "check me in". Now there were 2 cars next to me and i can understand a backup or delay but, they kept jumping in and out of them too! One after the other...like a jungle gym! They finally pull those cars out and not im just getting blatantly ignored....at least 10 min.... Luckily, a young lady saw the distress and annoyance on my face. It's too damn hot to make a scene...so I thought id write it out while i wait for my car to be serviced. The service manager was somehow made aware. I did not asked to speak to him but he acknowledged i had a slight issue. Face must've said it all. I've been told I cant hide my emotion!! I just dont like being disregarded. I had such a great experience last time, with Stephanie...but this time not so good. I hope this was a day off for Stephanie and the next appt I make, she's here!

Toyota South Atlanta - Evidence of attempts to lie about accident

Toyota South Atlanta

(196 reviews)

Great Staff and friendly service. Staff was professional and the took care of my needs with a sense…read moreof urgency. I would give them 10 stars if I could.

I purchased a 2023 Toyota Corolla from Krause Toyota South Atlanta dealership in June 2026 and…read morebrought the vehicle back in July to service after noticing that the left side of the bumper was coming apart. I immediately contacted my salesperson, provided pictures of the issue, and called the dealership approximately five to six times a day for nearly a week in an effort to get the matter addressed. I was eventually informed by the Service Department that the entire bumper needed to be replaced. During this time, I learned that the dealership had gone through an ownership change effective July 1. I was told that because I purchased the vehicle under the previous ownership, the new owners were not willing to cover the cost of replacing the bumper. I have continued to follow up with both the Sales and Service teams, but I have received what feels like a continuous runaround. I was also told that the dealership would "make it right" by trading me out of the vehicle and providing me with the same terms. However, that option has not materialized. I invested approximately $11,000 as a down payment for this vehicle, and I believe it is reasonable to expect assistance in resolving a significant issue that arose shortly after my purchase. I understand that the dealership changed ownership; however, the vehicle I purchased came from the same inventory that remains associated with the location. I was also made aware that other customers who purchased vehicles under similar circumstances have had their concerns addressed by the dealership, yet my issue remains unresolved. I even took the vehicle to an independent collision repair facility and obtained a repair estimate, but despite my continued efforts, I have not received a satisfactory resolution. Given how soon after the purchase the bumper issue occurred, along with the fact that I promptly notified the dealership and provided documentation of the problem, I have concerns that the issue may have existed prior to the sale. My intention is not to make an unsupported accusation, but I believe the circumstances warrant serious consideration and accountability. I value integrity, accountability, and, most importantly, following through on commitments. While the new owner has been pleasant and appears to be a nice person, that does not negate the fact that my issue remains unresolved. I was given assurances that the dealership would make the situation right, including the possibility of trading me out of the vehicle under the same terms, but those commitments were never fulfilled. At this point, I cannot, in good conscience, refer others to or return to this dealership for future business. My concern is about the cost of the bumper; it is about how the situation was handled and the lack of follow-through to immediately resolve the problem after I made a significant purchase and made every effort to address the issue appropriately.

Rocmals Ventures - car_dealers - Updated October 2026

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