Great service! RB you are the man!!! Very friendly and proffesional,I highly recommend his Car…read moredealership to anyone that's looking for a quality affordable vehicle!Honest family oriented business. Thanks! Almario Family

The worst experience in my life. Unreliable, unprofessional, and horrible inventory.read more

Best mechanics in the area! I've taken two vehicles in for service and they have been fabulous!…read moreClean and informative shop. They really explain to you what's going on and what they are going to do about it. Even sent me texts on the weekend to update me on anything that was done that day, or parts that might have arrived. Real great prices too! Veterans are always welcome in this place! Great location and easy to find!

GREAT customer service!!! Everyone was very pleasant! Great selection of Toyotas, Hondas, Acuras,…read moreetc. They tend to stay away from American made vehicles and provide products with a better history of reliability. Free oil changes for the term of financing. They will work with you if your vehicle needs repair after purchase. Options to upgrade to bigger, better or more preferred after 6 months. But best of all, Carfax Reports inside each vehicle. Transparency is very important when buying a used vehicle and those reports are a great resource to ease the anxiety. Overall I was very pleased and the drive from Marietta was well worth it!!!

This dealership has taken a big step up with Ben the new manager as he mentioned . Their attention…read moreto detail, customer care, and support throughout the sales process make a real difference. You feel welcomed and respected from start to finish. Highly recommend to trust this location!

Someone backed into my car while I was shopping and left a big scratch and a dent - but no note…read more.. The damage was across my mini-van sliding door and part of the body frame. The folks at CR Auto Collision in Tucker were just around the corner from me so I called. They got me in that morning for a quote. Joshua Dykes gave me a quote on both price and timeline, and they delivered perfectly on both. The car looks brand new, I was charged exactly what I was quoted, and they were actually done 1 day early. Josh kept me informed the whole way through. True professionals! I highly recommend this shop!

I took my 2001 Dodge Ram 3500 here after reading the reviews and I must say that everyone's reviews…read moreof this business were on point. The staff is friendly, and very welcoming. I wanted my fenders and hood repainted on my truck but was skeptical the paint wouldn't match being that it's an older vehicle. But they nailed it to the T. It came out great!! Looks better than I could've ever imagined. Almost brand new(Sighs). The turn around was fast as well. I dropped it off on a Monday evening and picked it up on Friday evening. And did I mention the price was more than reasonable compared to other competitors. I couldn't be happier. Excellent work!!

CB and his team are top-rate. Professional, friendly, honest, transparent, and have very fair,…read morecompetitive rates. My dad was an excellent mechanic by hobby, and my husband is equally versed, but there are some things better, or less time-consuming, left to the pros, as was our latest urgent issue with our van. We were referred to CB by another trusted mechanic because the scope of working needing to be done was larger scale and he knew it could be done faster and likely less expensive at Lilburn Auto. Good mechanics typically know good mechanics and know bad referrals could reflect back on them as well as good referrals. We remain grateful for the referral. In the two instances we've gone to CB, he's been responsive, kept us informed, been honest about options, potential outcomes, and guided us to best solution for the situations at hand. It's clear they care about the work they do and appreciate their customers. Most recently, we had an issue on the eve of a holiday. We called, explained the noises and what we thought were going on. They fit us in, had it diagnosed and gave us an estimate and said they could get it fixed by end of day, which they did. They gave us a heads-up of things to be on the lookout for (some we were already aware of), but no pressure or scare tactics. The bill for parts and labor was in line with our expectations. As an added bonus, we get three free months of Sirius XM thanks to an affiliate program. In a world where so many are out to make a quick buck and not care about customer service, quality, integrity and kindness, CB /Lilburn Auto are a refreshing exception to the rule.

I brought my car here for an oil change and tire rotation because the Volkswagen dealership…read morecouldn't fit me in, and I thought I was getting a good deal. Unfortunately, the experience turned into a major disappointment. The same day as the service, I was driving on the highway when my undercarriage cover came loose and flew off. I had to pull over and retrieve it. When I called, instead of taking responsibility, I was given excuses that it happened because the cover had supposedly been removed too many times. I've taken my car to the Volkswagen dealership since purchasing it in 2021 and have never experienced anything like this after a service. Four days later, I checked my brake pads and tire tread and discovered nails in my tires. The mechanic never mentioned them or documented them on the paperwork--not even as a safety warning. I also noticed that the lug bolts on two of my wheels were stripped. When I called again on Monday, the lead mechanic told me it wasn't their fault and blamed whoever had previously removed the wheels even though they had just performed my tire rotation. Once again, there was no accountability. I wouldn't have had an issue if the work had been completed carefully and the business had taken responsibility for its mistakes. I came here because I wanted to support a local business, but based on my experience, I strongly recommend that customers double-check all work before leaving. Update *** I should have read the reviews before bringing my vehicle to this location. Chris, it amazes me that you continue claiming there are "a lot of gray areas" when multiple reviews describe concerns similar to mine. You refuse to take accountability. Whether I inspected my vehicle three days later, five days later, or immediately after the service does not change the quality of the work performed. Customers should not have to inspect a professional mechanic's work before leaving to ensure nothing was damaged or improperly reinstalled. My regular mechanic at the Volkswagen dealership confirmed that the wheel bolts were stripped. Instead of taking responsibility, you blamed the dealership--even though other reviews claim your location caused similar damage to their vehicles. The fact that you believe I should have checked your work immediately shows why your service cannot be trusted. A problem does not become someone else's fault simply because the customer discovered it several days later

Quality work, great customer service and fair pricing here. I've taken my car to get serviced at…read moreWorld of Toyota and Gulf off of Medlock Rd in Decatur for years but will not be going to either since finding this place.

I'm an older single woman from out of town, always cautious about trying a new mechanic bc I know…read morelittle about cars and they can easily cheat me. Tran came highly recommended by local friends. He took my car in on very short notice, identified and corrected the problem within an hour, and charged the most reasonable rate I've ever paid. Also friendly and communicative.

I searched for an honest auto repair service. After reading reviews, I decided to give them a try…read more Very glad I did. I've used them for over 5 years, now, and have nothing but praise for this shop. These people are honest, trustworthy and professional. They offer a two year, 24,000 mile warranty on the parts they install. You can drive with confidence. They will also tell you of other problems they see. I recommend you try them out if your car is in need of quality service.

OVERPRICED! $750 for a Thermostat on a 2007 Ford Focus. Watched a guy on YouTube change one out in…read more15 minutes. $30 part. Enjoy that ripoff, you won't see another penny from me!